Md. Dilawar khan dilawar.it@hotmail.comSr Executive IT +919540483576 J-456 Baljeet nager West Patel Nager Passport No- K9514286 New Delhi -110008

Objective To establish myself as a highly skilled professional through continuous learning and to assist an organization to achieve their goals.

SUMMARY: Over 6.6 years of experience as a Desktop Engineer/Technical Support. Expertise in Windows 2000, 2003, 2008, Windows XP, Windows 7. To perform day to day support on the desktop maintenance & Technical problems. Supporting Hardware problems co-ordination with Vendors, performing Security related

controls and checks.

Current Company

Ceragem India Pvt Ltd.(Ceragem international)

Period (Sep2013, – Till Date)

Designation Assistant Manager IT

Job Profile Application support to Customer management System.SQL,.Net platform.

Managing 4 staff team. Vendor management & inventory management. Call management through EPBAX and web pro. Biometric machine installation and configurations. CCTV installation and backup management. Antivirus and Backup managements. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better

communication. Troubleshooting different types of web based application Installation (Win 2k Family, Win XP, Win 7, Win 2003). Configuring LAN.VPN, Etc. Maintain computer peripheral devices like printers and resolve

associated problems. Configuration DHCP,WINS,FTP & DNS Server. Configuration Active Directory Outlook 2003, 2007, 2010 Configuration & maintenance Incident Management, Change management and Problem

management Undertaking analysis, diagnosis and resolution of client problems

via phone, e-mail & face to face contact

Current Company

ABC Consultants

Period August 2011- Aug2013

Designation Sr Executive IT

Job Profile Install and test desktop software applications and internet browsers.

Installing and configuring computer hardware systems and IT software.

Test computers to ensure proper functioning of computer systems. Train end users on usage of computer hardware and software. Extend computer support for systems’ software and hardware. Setup computers and install software for various applications and

programs. Vendor management & inventory management. Call management through EPBAX and web pro. Interact with staff on desktop problems and their resolution. Network and connect computers within organization to better

communication. Troubleshooting different types of web based application Installation (Win 2k Family, Win XP, Win 7, Win 2003). Configuring LAN.VPN, Etc. Maintain computer peripheral devices like printers and resolve

associated problems. Configuration DHCP,WINS,FTP & DNS Server. Configuration Active Directory Outlook 2003, 2007, 2010 Configuration & maintenance Incident Management, Change management and Problem

management Undertaking analysis, diagnosis and resolution of client problems

via phone, e-mail & face to face contact Setting up new users' accounts and profiles and dealing with

password issues Order or buy computer systems and liaise with purchase and

supplies department. Develop and manage effective professional working relationships

with contractor personnel, co-workers and clients. Adhere to policies as per corporate manuals and directives.

Hardware Troubleshooting and Installation. Providing support for Hire craft Application. Providing Technical Support for Hardware, Software and

Networking to Various Clients. Handling ADC Server (DNS, and DHCP) Server Configuration of Microsoft Outlook 2003, 2007, 2010 in Exchange

Server Environment. Configure and maintain Network printer. Working on Windows Server 2003 server – client base

architecture. Troubleshooting in all Type of Laptop like DELL, IBM, Toshiba, HP

Hardware & Software level. Troubleshooting in all types of LAN problems. Web Based application like Bloomberg, facset,CapIQ etc.

Company Name

Wipro InfoTech(Through NH info media LTD)

Period July 2008 – June 2011

Designation Sr. Desktop Engineer

Client DHL Express India PVT LTD. (Delhi Kirti Nager)

Job Profile Providing Technical Support for Hardware, Software and Networking to Various Clients.

Handling ADC Server (DNS, and DHCP) Server Hardware patches. Configuration of Microsoft Outlook in Exchange Server

Environment. Configure and maintain Network printer. Working on Windows Server 2003 server – client base

architecture. Troubleshooting in all Type of Laptop like DELL, IBM, Toshiba, HP

Hardware & Software level. Troubleshooting in all types of LAN problems. Exchange server 2003

Company MTNL Delhi (Yasican enterprises LTD)

Period July 2007 to July 2008

Designation Desktop Engineer

Job Profile Providing Technical Support (Hardware, Software & Networking) Responsibility is to install, troubleshooting, Maintenance of Hardware

&Networking & operating systems. Worked on Windows 2003 server based Server-client architecture

with clients including Windows 98, 2000, Win XP and Diskless client. Maintain Inventory of Systems and computers parts.

CERTIFICATIONS

18 month diploma in computer Hardware Chip component Level & networking from ‘A-Set’ Karol Bagh Done MCSA (Microsoft Certified System Administrator) Microsoft. Certification of managing and maintaining MS Exchange Server 2003. MCSE trainee

ACADEMIC QUALIFICATION:

MBA (IT) from Amity University 2011 (BA)Graduation from Delhi University in 2008. 12th from U.P Board 2004. 10th from U.P Board, in 2002.

PERSONAL PROFILE:

Name: Md. Dilawar khanDate of Birth: 17 July 1987Sex: MaleHobbies: Playing cricket, Internet Surfing, Learning New Computer Concepts.Mobile : 9540483576Passport No- K9514286

Date:

Place: Delhi (Md Dilawar khan)