BHAVESH K. JOSHI

ADDRESS:-

B-8 Poonam Park,NR. MUNICIPAL MARATHI SCHOOL,DAXINI, MANINAGAR,AHMEDABAD-380008.

CONTACT No: - +91-9033890694, +91-9574350342

Email ID:- joshi.bhavesh91@gmail.com

DOB: 28-06-1991

CAREER OBJECTIVE:-

To work with a sense of devotion in an environment that promotes learning and upgrading knowledge in different areas so that I can grow professionally and contribute to organization operation for optimum efficiency and quality .

TECHNICAL QUALIFICATION:-

Completed Three Year Diploma In Electronics & Communication Engineering From VPMP POLYTECHNIC, Nr. I.T.I., SECTOR-15, GANDHINAGAR-382015

Completed Three Year Bachelor Degree In Electronics & Communication Engineering From NARNARAYAN SHASTRRI INSTITUTE OF TECHNOLOGY, JETALPUR, AHMEDABAD-382427.

EDUCATIONAL QUALIFICATION:-

QUALIFICATION SCHOOL/COLLEGE

BOARD MARKS YEAR

S.S.C. (10th) NELSON HIGHER SECONDARY SCHOOL

G.S.E.B.(GUJARAT) 80.43% 2006

H.S.C. (12th) NELSON HIGHER SECONDARY SCHOOL

G.H.S.E.B.(GUJARAT) 62.40% 2008

DIPLOMA IN E.C. ENGG.

VPMP Polytechnic, Gandhinagar (LDRP Campus)

GUJARAT TECHNOLOGICAL UNIVERSITY (GTU) (GUJARAT)

8.67 CPI (GRADING SYSTEM )

2011

B.E. IN E.C. ENGG

NARNARAYAN SHASTRI INSTITUTE OF TECHNOLOGY, JETALPUR

GUJARAT TECHNOLOGICAL UNIVERSITY (GTU) (GUJARAT)

8.07 CGPA(GRADING SYSTEM)

2014

PROJECTS DONE:-

Real time clock using 4051 microcontroller. Water level indicator. Smart vehicle tracking system using AVR controller

COMPUTER SKILLS:

Application Package : M.S. Office, M.S. Word.

Computing Skills : Keil u Vision, PCB Artist, Xillinx.

TRAINING UNDERTAKEN:

Embedded C.

Interfacing of Micro-controller boards of ARDUINO, 8051, PIC ARM LPC 2148 controller.

Professional development tools like Keil IDE, Proteus Simulator, MPLABIDE, Orcad PCB Designing.

Work Experience:

Company Name: Vodafone India Services Pvt Ltd. (27 th Januray 2015 – 24 th

May 2015)

Designation: Junior Executive In Web Chat UK Process

Key Responsibilities:

1) I used to handle the chats and resolve customer queries over the phone/Chat.

2) Also need to document the account with appropriate notes post every interaction.

3) Used to provide the end-to-end solutions to the customer regarding their queries.

4) Key Delivery on NPS, Quality and efficiency metrics, Internal and External CSAT, Customer Interaction, needs to be a Team Player, suggest process improvements, etc.

Company name: GROFERS India Pvt Ltd. (25 th May – Present)

Designation: Assistant Operation Manager (May’2015-March’2015)

Designation: Operation Manager (Promotion)(April’2016-Present)

Key Responsibilities:

I used to handle several departments in GROFERS

1) Customer Relationship Management:

i) Manage and lead a team by ensuring end-to-end management of orders; fromorder initiation to the final delivery

ii) Train team members for providing an exceptional customer experience

iii) Order tracking for on-time delivery and resolving operation issues.

iv) Act as a collaborator with our Technology and Operations teams

v) Work in a high-paced dynamic environment and completing tasks that requirea strong attention to detail and ability to work under tight deadlines.

vi) Ensuring proper collaboration among multiple delivery fulfilment centers.

2) Fulfilment Center:

i) To handle the team of the 10-15 Field Executives i.e. delivery boys.

ii) To assign the order to the delivery boy and make sure that the delivery is donein 90 minutes.

iii) To track the delivery of the order.

iv) To maintain the COD.

v) To maintain the dashboard of the orders.3) Procurement Department:

i) Used to look after the purchase of the delivery bags, non-woven bags, fruitsand vegetables cartons, waist pouch, etc.

ii) Used to also look after the procurement of the products that are require by themarketing team in the events.

4) Value Store (Warehouse):

i) To manage the inward and outward of the inventory.

ii) To count the inventory on weekly basis.

iii) To procure the goods i.e. 1700 SKU in the Value Store.

iv) To make the co-ordination between the Value Store and the Fulfillmentcenter.

v) To look after the purchase of the entire inventory of the Value Store.

5) Management Information System (MIS):

i) To manage the invoicing data of entire city.

ii) To track the record of each and every order placed.

iii) To make the PNL reports of entire city.

iv) To make the reports those are required by the City Head.

v) To co-ordinate with the Fulfilment Centers and resolve their that are beingfaced by them.

vi) Also, I look after the Field Executives (FE) of Ahmedabad which are on 3rd

party payroll. Like their, salary, conveyance, issues, etc.

PERSONAL PROFILE:

Sex Male

Marital Status Single

Languages Hindi, English, Gujarati, Kutchi, Sindhi

Strengths Hard Working, Eager to know about new discoveries, ability to adjust with environment, ready to work anywhere in India

Hobbies Cricket, To work on electronics circuits, To read about new inventions on science

DECLARATION:-

I here by declare that the information furnished above is correct to the best of my

knowledge.

Place: Ahmedabad.

Signature : Bhavesh K. Joshi