CRAIG DUNCAN CRAIG.DUNCAN@FREEMANCO.COM

OBJECTIVE: Seeking a business development position within the Freeman Company where my experience in sales, marketing, customer service, and support of daily administrative functions can be fully utilized.

SKILLS & QUALIFICATIONS: Proficient in business to business sales, customer service, marketing & business

development, software technical support, AR/collections management, and warehouse operations.

Able to work independently on projects from start to finish, and adapt to client needs using all available resources.

Self-motivated and adept at developing and maintaining relationships, and achieving organizational objectives.

Highly focused, flexible, and detail-oriented in supporting deadline-driven operations; able to identify goals and priorities and regularly use a team approach to resolve issues in their initial stages.

Proficient in the configuration and use of computer software, hardware, and networking systems. Microsoft Office Suite. Mechanically and technically savvy.

PROFESSIONAL EXPERIENCE

THE FREEMAN COMPANY, LAS VEGAS, NV 2013 to Current

Exhibitor Services Representative:Solicit new and repeat business via aggressive personal and electronic marketing, educating exhibitors on equipment and show process, processing and billing orders, overall customer support, both internal & external.

Perform a variety functions, including addressing inquiries by providing quotes & solutions to current and potential clients, and coordinating with Account Executives to create and maintain customer relationships.

Successfully managed the coordination of over 50 shows in my first two years with total billings of over 1 million dollars.

Aggressively up-sell to new & returning customers. Effectively collaborate with exhibitors and vendors to qualify and create new

opportunities. Work with Show Coordinators and Union Teamsters to effectively support exhibitors

throughout entire show process. Participate in internal development of procedures, equipment education, and new

marketing tools & ideas. Generate correspondence for each assigned show such as: letters of introduction, order

confirmations, and post show communications.

Continued…

CRAIG DUNCANPage 2

Advanced knowledge of audio visual equipment and computer systems, with emphasis on continuing education.

CUSTOM BINDING PRODUCTS, SAN DIEGO, CA 2003 to 2011

Executive Assistant / Accounts Manager:

Provided high-level administrative support to the CEO of a leading product and service provider of ID/Loyalty card systems, imaging solutions, and customized marketing tools.Sales and solutions to current and potential clients, coordination with vendors, and maintaining customer relationships.

Worked closely with the Sharp Health Care and San Diego Police Department over several years installing and upgrading their PVC card based identification/licensing systems. Minimizing their system downtime and positively impacting their efficiency.

Successfully expanded customer base with all product lines throughout the Southern California territory.

Negotiated with manufacturers, vendors, and clients to create opportunities, close sales, and maximize profitability.

Worked with City, State, and Federal entities for the purpose of bidding on contracts for services & supplies conforming to government regulations.

Accounting; AR, collections, cash handling, and credit card/POS systems. Assisted with development of company website and marketing tools. Full warehouse operations; shipping, receiving, inventory, supervising employee. Advanced knowledge of PVC/Loyalty card printers, repairs, design software training and

support. All stages of creating marketing and packaging materials from ideas to completion.

RFI, BEAVERTON, OREGON

Sales Account ExecutiveServed as sales representative for access control and video surveillance systems.

Implemented all phases of the sales process including business-development research, evaluate facility security needs and prepared proposals.

Designed, coordinated, and maintained competitive analysis to facilitate implementation of aggressive company sales strategy.

Developed relationship with Nike World Headquarters Security Chief which led to the opportunity to submit proposals for a new $500,000 security system.

Prepared bi-weekly reports and forecasts.

BINDERY SYSTEMS – PORTLAND, ORAccount RepresentativeProvided business development services, purchasing functions, and direct support to the operations manager for a custom binding and packaging solutions provider with $10 million in annual revenue. Managed a wide variety of business development projects.

Played key role in managing technology based ID/Loyalty card systems, sales, and installation.

Trained in all facets of the business and frequently supported multiple departments during project development and new business growth opportunities.

Trained warehouse personnel for order picking, shipping, and receiving. Other experience and specialized training:

Over 25 years’ customer service and sales experience. Team management and executive protection procedures. Foreign protocols and business etiquette. Heavy internet research and market analysis. Warehouse operations and logistics / inventory management.

Craig Duncan 702.469.5986