Rachel McDonald

Rachel McDonald 277 Mayfair Blvd. Columbus,OH 43213 (614)230-2204 rachelmcdonald16@gmail.com

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Objective

Obtain a position as a team-player in a people-oriented organization where

I can maximize my customer-service experience in a challenging

environment to achieve the corporate goals.

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Experience

Fricsh’s/ Server/Hostess Jan/2013- Aug./2013, Cincinnati, OH

Determined variety and quantity of pastry to bake. Cleaned freezers and heating equipment. Dealt with customer payments. Cleaned the working area and equipment. Prepared and served all kind of hot and cold drinks. Kept in excellent condition glasses, utensils and bar equipment. Took drink and food orders from customers. Informed and explained the menu to customers Planned menus. Organized the food, meat, products, vegetables, fruits to show them attractive to customers. Welcomed guests and seat them at tables.

Worldwide Photography / Assistant manager/photographer Nov.2014- Dec.2014, Cincinnati,OH

Arranged and organized different events and exhibitions to promote my

client's work.

Supervised the editing processes.

Dealt with client problems and complaints keeping cordial and helpful.

Trained the client service department on customer service and phone

skills.

Trained the customer service on company policies and regulations.

Operated the cash register and handled return or exchange requests.

Directed sales actions, trained sales staff and evaluated performance and

results.

Analyzed customer needs, volume potential, discounts, price ranges and

planned sales campaigns to achieve the company objectives.

Planned material and supervised store.

Wet Seal / Sales Associate Sep.2014 -April.2015, Cincinnati,OH

. Dealt with client problems and complaints keeping cordial and helpful. Trained the client service department on customer service and phone skills.

Assisted customers and answered all their questions about our products. Assisted clients to find items, informed about products' characteristics, compared different models, described purchase terms and conditions, provided information about warranties and recommended one product or another according to customers' needs. Dealt with the cash register, returns and exchange requests. Organized items, controlled inventory and cleaned the store. Designed and arranged the window and store displays in the most attractive way for clients. Dealt with payments using credit card machines and totalized sales on daily basis. Promoted our products within the store.

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Education

Paul Mitchell / Cosmetology Aug.2015 - Dec.2016, Columbus,OH

Skin care and Esthetics course Makeup Application Course Skin Care Course Facials Course

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Accomplishments

Dealt with an important volume of work with strict deadline objectives. Became the trainer of new and current employees. Created partner relationships on a daily basis. Increased product sales by 20% in three months, promoting our beauty products to our clients. Demonstrated exceptional customer service what derived in a client retention increase by 50% in 6 months. Improved cooks performance creating a positive environment in the kitchen, to lessen the high level of stress during serving hours.

Community Services Volunteered assisting with Childcare Highly skilled in supervising and interacting with children positively • Well versed in providing affection and safety to children • Able to prepare hygienic meals • Adept at directing children in eating, resting and personal cleanliness • Proven record of handling private issues properly • Demonstrated ability to provide proper direction of children in their daily routine • Substantial knowledge of giving out medicine to children

• Knowledge of setting proper limits and boundaries with families • Experience working with special needs children SPECIAL ABILITIES • Energetic and flexible • Emergency handling • Relationship building • Multicultural interaction • Multi-tasking • Decision making