PRAVEEN KUMAR GUPTAMobile Number: +91-9035155315E-mail id: praveeng454@gmail.com

Career Objectives:

To succeed in an environment of growth & excellence and earn a job which provides me job satisfaction, self development and help me to achieve personal as well as organizational goals. I am passionate to make my career in B2B department of Ecommerce Company.

Profession Experience:

Experienced and innovative ecommerce employee with a track record of delivering top line service, building high performance teams and improving the seller experience. Currently, I am having a working experience of 2.5 years at Flipkart Marketplace (Flipkart.com).

Flipkart Internet Private Limited (Flipkart.com)

Designation: Quality Analyst (July 2015 till Present).

Department: Flipkart Seller Relationship Management Team.

Job role and responsibilities:

Conduct performance evaluation of employees to identify and categorize staff members as target achievers and non-achievers. Guide non achievers to improve work performance.

Establish defined quality standards for all work aspects of the organization. Make decisions to investigate and resolve quality issues.

Identify areas and opportunities to upgrade quality standards within management, processes and operations.

Flipkart Internet Private Limited (Flipkart.com)

Designation: Seller Consultant - (Jan 2014 – June 2015)

Department: Flipkart Seller Relationship Management Team.

Job role and responsibilities at Flipkart:

Undergone training for 1 month at Flipkart warehouse, where I got working experience regarding entire order management process of Flipkart.com.

Worked as a “Dedicated Account Manager” for Tier-1 sellers of Flipkart.com across India. Worked as a SME (Subject Matter Expert) and managed a team of 20 members of Flipkart

Courier Management Team (Ekart Vendor Support). Interacted with the courier team to arrange the smooth pickup and delivery of orders.

Vendor Management - Create and manage new engagements with vendors and strategic partners to support corporate growth and cost reduction strategies.

Logistics Management - Supervision, coordination and planning of daily logistics operation and responsible for building and monitoring the logistics and 3PL.

Interacted with the packaging and catalog vendor to resolve seller’s issue. Good knowledge of database management system and also know how to communicate with

other technical teams to resolve seller’s issue related to payments. Good understanding of “Seller-Operation Policies & Process” of Flipkart.com

Ability to identify problem areas, able to analyze root causes for any issues and recommend best resolution.

Always try to provide prompt and efficient service to sellers and vendors by interacting with the concerned team.

In “Weekly Business Review” (WBR), I have shared my valuable feedback and action plan with our client “Flipkart.com” to improve the seller relationship experience.

Excellent knowledge and hands on experience on all the tools used in Flipkart i.e. Smart Assist, FLO, Payment Gateway portal- Pay-Zippy, E-Kart console, Right Now tools, W3 Console and Flipkart website.

Technical Skills: MS-Office Six Sigma, Yellow & Green Belt Certified. SQL Queries Windows XP/7/8

Awards & Recognitions:

Received ‘WALL OF FAME’ award for outstanding performer of the year 2014. Received ‘CERTIFICATE OF EXCELLENCE’ award twice for the exceptional performance. Received ‘WOW’ award thrice for (100% Quality and highest S-Sat).

Education Qualification:

Qualification Year of Passing University/Board School/College PercentageB.E.(E.C.E.) 2013 V.T.U. S.R.S.I.T. 60.27

12th 2009 C.B.S.E.D.A.V. PUBLIC

SCHOOL63.6

10th 2007 C.B.S.E.BALDWIN ACADEMY

81

Personal Details:

Father’s Name : Ram Lal GuptaDate of Birth : 20th July 1991Nationality : Indian.Languages Known : English and Hindi.Address : #79, Sri Venkat Sai PG, Room no: B3/R3, Hemanth Nagar, 6th main

Behind Kalamandir, Marathahalli, Bangalore – 560037 (Karnataka)Declaration:

I hereby declare that all the above details are true to the best of my knowledge.

Date:Place: Bangalore. (Praveen Kumar Gupta)