Name: Mahmoud Mohamed Saber Gaber

Mobile: 971563915390

E-Mail: Mahmoudmsaber2@icloud.com

Nationality: Egyptian .

Visa status: Employment visa

Driving license: UAE .

Career: _______________________________________________________________________________________

Seeking a challenging position where my experience and knowledge along with my passion for customer service can

benefit both the organization and me. I am a multi-skilled, competent and goal driven individual seeking to work within

sales, marketing, operations, business development and customer service.

Education : ___________________________________________________________________________________

2008 | 2012 Ain shams university- faculty of commerce . Cairo, Egypt

-Bachelor degree Of Commerce (Ain shams).

-Section: Accounting.

-Grade: good .

Work Experience : ______________________________________________________________________________

Feb 2014 | Now : Assistant Showroom Manager In Pure Gold Jewellers.

Responsibility:

- Performs sales activities on major accounts and negotiates sales price and discounts.

- Review all new progress and polices and brief all sales staff.

- Develops new plans to ensure revenue growth in all company’s products.

- Provides quarterly results assessments of sales staff’s productivity.

- Educates sales team by establishing programs/seminars in the areas of new sales account and growth,

- Discuss and create new sales strategy and plans to cover the business growth plan which provide from

the company.

- Ensures resolution of customer complaints and queries.

- Conducted weekly /monthly sales meetings with the sales team.

- Managing stock, Daily inventory, Daily sales report and Stock report.

- Handling day to day store operations and Customer service.

- Assisting the Store Manager with all operational activities and In-Store promotional campaigns.

- Organizing the showrooms general appearance in order to reflect the professional image of the brand.

- Discuss and present all the staff suggestion about the marketing plan and the new offers which will help

to improve our business.

Achievement: -Achieve more than 40% from the showroom target all over the two years by individual efforts.

-Awarded as the best staff in pure gold company in the training course which held in 2014

From Zabeel Institute to check the staff performance.

Nov 2012 | Dec 2013 Retail Second Line At Etisalat Egypt .

Responsibility:

- Briefing All Store Agents For All New And Updated Info.

-Archive All Sales Documents And Receipts.

- Do All Goods And Warehouse inventory.

- Make Work Plans And Schedules To Control The Shift Force.

- Make The Attendance And Follow up And Performance Sheets.

- Sale and up sale Voice lines and Data lines.

- Sale mobile phone handset and computer and laptops.

- Handling complains and anger customers.

- Handling customers’ needs.

Achievement:

- Got promoted to Retail Second Line After six month from working in Etisalat as

Retail Staff and after achieve more than 130% from the Teamwork target.

- Awarded as the best team in the area for two times within four month.

October 2011 | Nov 2012 Customer care agent at Raya contact centre for Etisalat UAE

(Mobile And I Phone Services Section).

Responsibility:

- Explain All Etisalat Rate plans And Services.

- Handling all Customers inquiries about I phone And IOS Software

2008 : 2013 FreeLancer Graphics Designer. In programs like ( Autodesk3ds Max ,

Autodesk inventor, Autodesk Revit , adobe Photoshop and Real flow ).

Works:

- Make the Graduation Projects For Engineers in Ain Shams And Alex

University.

- make Furniture and home Decorations Models for Furniture

And home decoration Shop in Cairo.

(Any Work samples it can be apply if required)

Extra Courses: _________________________________________________________________________________

- May 2014: SECULES Watches Training Course.

- March 2014: IDL Training Program for Diamond.

- Nov 2012: Retail Management Course At Etisalat Egypt Corp.

-April: 2012: Language course in Berlitz corp.

-October 2011: Customer Service And I Phone Support Course In Raya Corp.

Internship Experience: ___________________________________________________________________________

-Training in Arab investment Bank In Cairo.

- Human Resources Training in Maan Organization in Egypt.

Computer Skills: ________________________________________________________________________________

-Very good User Of Systematic Program Such as Oracle And Citrix And Seibel.

-good user of peach-tree accounting program.

-Professional In using of Windows, Word, PowerPoint, Excel .

-Very Good surfing skills on the internet.