BROOKE ALEXANDER 324 Belle Grove Circle, Columbia, South Carolina 29229 abalexa@clemson.edu | 803.678.7788 | LinkedIn Profile

PURSUING A POSITION IN SALES & MARKETING | SPORTS INDUSTRY

Ambitious + Team-Focused, I Was Instrumental in Recent Record-Breaking Sales Month

Competitive, sports-minded professional poised to make a significant contribution to the growth and sustainability of a sports-related business. Leverage passion and knowledge of sports, competitive athletic background, professional results and academic preparation. Self-starter with strong organizational skills and leadership qualities, willing and able to embrace new challenges and take full ownership for results.

Athletic Leadership: Lifelong participation in competitive athletics, including gymnastics from an early age and 12 years of all-star cheerleading; hold several certifications. Record of coaching support for all-star practices: tumbling/kids' camps and high school boot camps.

Customer Service + Problem Solving: Effective in diffusing client problems before they escalate.

Team Leader + Motivator: Display an extremely engaging, uplifting disposition that helps build bridges + alliances across teams and individual stakeholders including leaders, colleagues, customers and athletes.

Sales Communications: Outstanding communication skills and genuine talent for motivating and inspiring customers and team members into action to achieve—and often exceed—performance and sales goals.

NCAA Rules and Regulations: Experience officiating tournaments while further honing knowledge through self-training. Sports interests include football, baseball, hockey and soccer.

Sports Management | Sales + Operations Support | Multi-task Management | Relationship Building

EXPERIENCE │ INTERNSHIPS │ VOLUNTEER ACTIVITIES

PLEX INDOOR SPORTING ARENA, Columbia, SC 5/2015 to Present SPORTS ASSOCIATE

IMPACT: Drive operational momentum by managing the front desk, booking and officiating tournaments, and serving as camp counselor; work with children of all ages to ensure safe, fun experiences.

Risk Management: Ensure injury-free environment by identifying and acting upon safety issues, including guarding indoor trampoline park. Recognize and report potential child abuse or neglect.

Event Management: In addition to tournament leadership, help orchestrate birthday events. Communications. Influence compliance to rules through clear communications.

SANSBURY EYE CENTER, Columbia, SC 9/2014 to 5/2015 PHYSICIAN ASSISTANT (CUSTOMER SERVICE + SALES SUPPORT)

IMPACT: Applied focused listening, solutions and sales skills to bolster company bottom line, cut customer costs and ensure repeat business. Built rapport that calmed patients, enabling physicians to smoothly provide services, and drove customer loyalty: several patients requested follow-up appointments specifically with me.

Team Motivator and Coach: Encourager amid team of coworkers who shattered prior sales record, closing $20,000 in sales in a single day.

Consultative Sales: Illustrated value to customer to invest in 12-month (vs. 6-month) supply of contacts, doubling the sale while also serving the customer's best interests and saving them money.

Customer-First Service: Systematized customer requests for timely responses; i.e., captured patient orders in pocket notebook throughout the day for end-of-day review/order placement.

Imaginative Problem Solving: Cheerily donned dilation glasses, converting young patient's reluctance into enthusiasm to dilate her eyes (so she could "get to wear the cool glasses"). Allayed fears, convincing children that experience in a large chair being lowered back was actually a spaceship preparing to launch.

Listening: Paired reluctant glaucoma patient with doctor to resolve persistent concerns regarding maximum allowable contact reorder, thus proving instincts to escalate issues to resolution.

Brooke Alexander, abalexa@clemson.edu, 803.678.7788

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AMERICAN CHEER X-TREME, Columbia, SC Summer 2013 FRONT DESK INTERN

IMPACT: Ramped up quickly on new computer programs. Organized and digitized crucial team-enrollment information and communicated with athletes' parents to ensure team readiness for fall season.

Customer Service: Managed front desk operations of this training facility with ~250 athletes. Public Relations and Event Scheduling: Welcomed and greeted members and guests, enrolled students

in activities, scheduled events and processed orders. Coaching Support: Provided hands-on coaching assistance for All-Star practices, tumbling and kids' camps

/ high school boot camps. Encouraged and offered individualized attention to athletes and parents.

MOUNT ROSE ASSISTED LIVING, Woodruff, SC 2009 to Present (ongoing) ACTIVITIES ASSISTANT VOLUNTEER

IMPACT: Earned reputation with owner for resident influence abilities. Example: convinced stubborn resident to not only participate in normal activities, but also to go above and beyond (e.g., participate in a singing bee).

Organization: Assisted with organizing and facilitating daily recreational activities for senior residents. Team Player: Performed errands for administrator and supported special programs and parties. Relationship Building: Deepened relationships and boosted residents' engagement articulating the value of—

and personally participating in—a variety of leisure activities. Eliminated age as a barrier to fun. Problem Solving: Overcame issues wrought by diverse maturity levels; discretely organized residents into

smaller, appropriately challenging and entertaining activity groups.

CLEMSON UNIVERSITY ATHLETIC DEPARTMENT, Clemson, SC Summer 2012 SUMMER INTERN

IMPACT: Withstanding triple-digit temperatures and complicated scheduling and often operating alone, performed a wide variety of labor-intensive maintenance to support peak operating conditions of sports facilities.

Strong Work Ethic: Worked tirelessly to complete stadium painting, repairs / cleanup and painting. Proactive Time Management: Navigated around team practice schedules, coordinating with coaches and

faculty to ensure appropriate time allotted for each time-intensive assignment.

CLEMSON ELEMENTARY SCHOOL, Clemson, SC Summer 2012 PICKENS ELEMENTARY SCHOOL, Pickens, SC 1/2010 to 5/2010 AFTER SCHOOL PROGRAM TUTOR (K-3)

IMPACT: Incentivized children to complete homework in timely manner by offering special playground game as reward.

Motivational: Promoted a safe and productive afterschool environment by motivating students to complete homework assignments and by supervising safe and orderly playground activities.

CAMP SUNSHINE, Clemson, SC 11/2011 CAMP COUNSELOR

IMPACT: Contributed to an unforgettable experience for Down’s Syndrome children; gained confidence and trust of parents.

Energizing Communications: Cheerfully and confidently reinforced for parents that their children were safe. Leadership: Held Group Leader for activities and Head Counselor roles, overseeing nighttime regimen. Innovative and Caring: Contributed imaginatively and creatively to ensure optimal experiences for campers.

ADDITIONAL EXPERIENCE: Officiated intramural indoor soccer while a University student, achieving certification.

EDUCATION, CERTIFICATIONS and AFFILIATIONS

BS, Parks Recreation Tourism Management (GPA: 3.18) – Clemson University Emphasis in Sports & Management / Athletic Leadership ▪ Dec. 2013

CPR Certified Associations: Member, Clemson Alumni Association | Member, Sports Executive Connection