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INTERNAL

Ajay Pillai Senior Project Manager

Mob: 9158009101

pillaiajay@rediffmail.com

PROFESSIONAL SUMMARY

Software professional with close to 18+ years in the industry, focused on value creation for the company

Experience in working on multiple domains such as ecommerce, Financial Services, Insurance Services,

Hospitality Services, Production & Operation, Judicial Services, Educational Services, BSM – Remedy

Experience in setting DevOps and Agile scrum teams

Experience in Recruitment and Capacity Management. Handled recruitment for multiple asset classes for Client-

server and web based technologies including testing

Have had the opportunity of leading teams globally, comprising of technologists, subject matter experts and quality

assurance and driving programs global in nature – towards fulfillment.

Leading and inspiring large teams upwards of 150 resources towards fulfillment of business goals and objectives in

a values compliant environment.

Experience in setting up capability from grounds up. This would include people, processes and training.

Operating with stakeholders at the level of Global Functional Heads to provide transparency and engaging at a

strategy definition stage.

A Simplified and Data driven mindset to translate objectives into concrete actions and deliverables and manage

execution.

High degree of focus on managing costs and driving productivity through established industry standards and best

practices.

A self-driven professional with high standards of integrity. Would thrive in a set up with a culture that is

international in reach and has values that inspire positive behaviors.

Expertise in Vendor Management and streamlining processes in the various phases of the SDLC

WORK EXPERIENCE

HSBC Global Technology Center, Pune, India Multiple positions

Sep 2007 – Present

Head of FCS IT, GLTi Jan 2016 – Current | Pune, India

Key responsibility includes Location Optimization, Vendor Consolidation, Process optimization in testing and release

management, knowledge transition.

Responsibilities:

Entity manage a team of 95 plus associates working in multiple locations

Support Hiring managers manage resource demand

Taking ownership of local issues and mange through to resolution or escalate to Global Head and Local Senior

Management where necessary

Stakeholder Management and coordination across regions

Develop and maintain a motivated and professionally trained staff

Performance management

Rewards and Recognition in consultation with Functional Heads and Local HR

Maintain and Open and transparent work environment where people are encouraged to think out of the box, come

up with new ideas, challenge status quo and strive for excellence

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INTERNAL

Head of Global Asset Management (AMG), GLTi Apr 2014 – Dec 2015 (1 year 9 months) | Pune, India

As Head of Global Asset Management, manage a high performing team working on Analysis, Development, Testing

and Production Support in a matrix organization, the purpose includes ensuring appropriate governance, code of

conduct, risk management and adherence to policies and processes at all times. Projects included in functions such as

Front Office, Regulatory, Finance, Back Office etc

Responsibilities:

Entity manage a team of 130 plus associates working in multiple locations

Support Hiring managers manage resource demand

Taking ownership of local issues and mange through to resolution or escalate to Global Head and Local Senior

Management where necessary

Stakeholder Management and coordination across regions

Develop and maintain a motivated and professionally trained staff

Performance management

Rewards and Recognition in consultation with Functional Heads and Local HR

Maintain and Open and transparent work environment where people are encouraged to think out of the box, come

up with new ideas, challenge status quo and strive for excellence

Head of Regulatory IT, Global Banking & Markets, GLTi Jan 2012 – Mar 2014 (2 years 3 months) | Pune, India

As Head of Regulatory IT, was leading the capability creation mandate including Technologists, Testing and Subject

Matter Experts. Was instrumental in growing the team from 33 to 135 (almost 5 times the initial size) in a span of 8

months in order to fulfill the ever-growing project demands in Regulatory. Projects included Common Reporting –

Basel III, Liquidity Management, Market Business Intelligence and GFDM

Responsibilities:

Complete line management of all teams in REG IT.

Communicate team and project status with on-site managers, and resolve issues in a timely manner

Collaborate with on-site managers for resource planning and recruitment

Guide all teams through development / testing lifecycle and provide assistance as needed.

Manage scope, effort, schedule and quality, while continuously identifying and mitigating underlying risks.

Collaborate with stakeholders to elicit, review and facilitate the training needs (domain and technical).

Identify and implement process improvements

Head of Post Trade Equities, Global Banking & Markets, GLTi Jan 2010 – Dec 2011 (2 Years) | Pune, India

Managed a team of 60 associates (BA, Dev and Test) handling multiple projects across multiple regions (UK, HK and

Mexico) under the Post Trade Securities world reporting to Global Head of Post Trade Sec IT. Projects in Cash

Equities included Global Execution Management System (GEMS) – a web based global middle office application

which performs the post trade processing (middle-office business flows) for the equities trades in the US, European

and Asian Markets.

Head of Testing, Global Banking & Markets, GLTi Sep 2007 – Dec 2009 (2 years, 3 months) | Pune, India

I joined HSBC in Sept 2007 as Head of Testing for Global Banking and Markets (GBM), Group Private Banking

(GPB) and Global Asset Management (AMG) and leading a team of more than 350 testing professionals.

As Head of testing, was responsible for global stakeholder management, capability creation, demand management,

utilization and standardizing processes in testing across various functions. Successfully set up automation labs which

were focused in reducing testing efforts by a sizable margin. In addition, I partnered with external vendors to leverage

tools and best practices in testing.

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INTERNAL

Wipro Technologies

Manager – Quality Assurance, Business Service Management Dec 2005 – Aug 2007 (1 year, 9 months) | Pune, India

I was in-charge of the Business Service Management (BSM) arm of Wipro as a Quality Assurance Manager. This unit

focused on providing IT Service Management based services to its customers. BSM primarily focused on financial

institutions and Corporates such as Standard Chartered Bank, United Overseas Bank and Reliance – to name a few.

Key activities entail managing multiple projects, estimation, scheduling and ensuring timely deliveries. Participated in

audits and was involved in streamlining the process for end-to-end testing.

Identitymine Software Pvt Ltd

Test Manager Apr 2005 – Nov 2005 (8 months) | Cochin, India

Identitymine is a Microsoft partner and involved in providing interactive and user experience company primarily on

natural user interface (NUI). As Microsoft introduces new utilities, Identitymine provided with requirements which

are then designed to web scenarios for users to understand its usage. These were then showcased by Microsoft for

their TechEd’s.

Another major contribution was on a content management sytem called Microsoft Press Pass, that was used by

Microsoft for internal communication and news releases.

As a QA Manager, I led the Quality Assurance team of 4, ensuring the integrity of the applications developed by the

team. My responsibility also included the design and implementation of QA policies and procedures.

ART Technologies

Test Manager Jul 2004 to Mar 2005 (12 months) | Cochin, India

Art Technology & Software is a provider of quality IT software solutions to the global market. As a Test Manager,

was involved in test management of multiple projects spread across a variety of industries such as Media and

entertainment, ecommerce solutions, Sports. In addition, was given the responsibility of setting up processes and

getting the ISO 9001:2000 certification. This was attained in a span of 4 months.

Mobile solution for merchandise: Retailer with over 100 outlets in leading sports & leisure centers across UK and in

major high street across UK had a big challenge for their inventory control due to the constant movement of stock

across the cubes. They were also severely limited due to the lack of IT infrastructures at the cubes. For their business

model to succeed, it was vital that accurate stock level information of various cubes was available in real time at the

head office and for the merchandisers to restock the items. The merchandisers then moved the stock around in van

with the stock for cubes and followed a laborious process of restocking the cubes due to lack of real time information.

A customized mobile solution developed using .Net and c Sharp was designed and this enabled the merchandisers to

perform the stock control activities at the cubes. The stock information was communicated via GPRS through a hosted

web service to the head office. This meant the head office was able to see all the stock movement across the enterprise

in real time. Additional features included different user profiles, new stock creation etc.

Online Media (DVD) Rental: The online DVD rental system was developed with Microsoft C Sharp and SQL server.

It also had an inbuilt content management system so that the site administrators could manage the site content easily.

Microsoft Retail Management System (RMS): Microsoft RMS is a complete POS solution for small and midsize

retailers operating everything from a single store to a whole chain. It is comprehensive and scalable for those

businesses focusing on significant growth. Many retailers would need customization on the off the shelf product for

their mode of operations.

Advanced Software Technology, Cochin,

Test Lead Mar 2000 – Jun 2004 (4 years, 4 months) | Cochin, India

Advanced Software Technology is a global IT Service provider to small and mid-sized companies, government and

nonprofit organizations around the world. I was instrumental in building the Quality Assurance team and worked as

Test Lead with a team of nine. As a Test Lead in the company, I got the opportunity to work on multiple technologies

(web as well as client server) and multiple domains. This included preparing the test strategy, planning, task

allocation, defect management and automation.

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INTERNAL

Assyst E-Mall: This is an e-commerce project done for our overseas division and the parent company Assyst

Inc., Virginia. This application allows you to browse through a host of stores, each one offering you a wide range

of products. Each store has a shopping cart and facilities to make online payment through cyber cash. Each store

can administer the site through the admin section provided for each store.. This application was developed using

ColdFusion and JavaScript as the scripting tools and MS SQL Server 7 in the backend.

SACIR: This system is for Insurance company (SACIR) which is capable of creating new clients, their details as

invoices, internally allocating premium payments, rating and tracking the start, length, and termination of policies

and coverage’s. The Second Module is implemented to serve benefit-processing needs of SACIR. The system can

capture data off claims that arrive either in batches from a provider or through an employee, create and manage

Cheque issuing.

E-hotels: This is an online hotel reservation website customized for the people anywhere in the world to reserve

hotels in India during their visit to India. They can also browse through the hotel lists, get room details and room

picture, room rent and search hotels through this site. It uses Cybercash to facilitate online credit card payment.

The administrative application in the system helps the Site Administrator to control the hotel reservations and

cancellations. This site used HTML, ColdFusion, IIS and MS SQL Server.

Center Operations Management: This is a client-server based application developed for management of the

various franchisees of a computer institute. It was developed using PowerBuilder and MySQL.

NIH: This web-based application was developed tne nonprofit organization providing information on health,

grants, training and news events.

Assyst Suite: This web-based application is for managing the marketing department as well as maintaining the

clients for a contracting company. It has been developed using Java and Sybase SQL server.

Payroll: Tested the payroll package, which takes care of the entire salary calculation for multiple departments,

multiple divisions of a company. Its features include tax calculation, year-end processing, etc. This application

was developed using PowerBuilder and SQL Anywhere.

Sprint Store: This ecommerce application is for managing the distribution network, purchase & sales of products

as well as maintaining the clients. It has been developed using PHP and Sybase SQL server.

In the Tata Tea Carry & Forward Management System is an online interface to centralize information but

decentralize day-to-day decisions and activities being carried out in the system. The system has provision for

handling loading of goods, stock transfers, and invoicing. The system was developed using Cold Fusion and MS

Sql server.

SLib (Library Management System) for FEDO was involved in the planning and testing of a Library management

system. The system is capable of storing information about books, journals and standards, members and has

provision for reserving books through the FEDO intranet. The system was developed using VB 6.0, MS SQL

Server, and ASP.

ATS (Attendance Tracking System) was involved in the planning, testing and documenting of Sprint's Attendance

tracking system. This system stores the reporting time and the leaving time of the staff and tracks the number of

leaves of the employee. A web interface enables the staff to store reporting time from individual machines. The

system was developed using Visual Basic 6.0 and Oracle 8 as the database.

White & Black Inc an Internet based application was developed using PHP and MySQL. This site is mainly used

as an informational site. Basic Business process involved are customer feedback, employment opportunities in the

corporate office as well as in the store locations, customer registration, searching for stores closest to the user's

location and apply for White house Black market Credit card. This site also provides information about the stores

latest happenings etc.

Global Banking Law Database (GBLD) for World Bank in XML, ASP and MS SQL Server is an application

intended to bring the banking laws of various countries online in a central location. The application is mainly

intended for the legal department of World Bank and IMF. This application is a search engine, which can search

the law database on a particular topic, relating to banking laws, for the specified country. It will help the people

across the globe and also those who are working within World Bank and IMF refer and compare the laws for

different countries online.

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INTERNAL

MGCounty Pension management System This application was developed for Montgomery County catering to

the various pension schemes provided by them to their county citizens. The system was developed in Developer

2000 and Oracle 8i.

HOTSET (web): Hotset is an Organization, which manufactures and sells electrical heating elements for

industrial applications. This system is a part of an ERP system. The system provides a unique login for its

customers. It has got provisions for placing quotes, convert it to an order and keep track of previous quotes etc for

its customers. It is developed using ASP.Net and MS SQL Server.

TRACE - A client server system tracking the violation of Law for Montgomery County, to sell cigarettes to

anyone less than the age of 18. This system is designed to track the inspections and the Citations issued by the

inspectors to the establishments that violate the law. The inspectors check the establishments (Shops) selling

cigarettes to minors. Inspectors do this by sending minors that are employed by the Govt. into the establishments

to buy cigarettes. If the establishment sells cigarettes to the minors then inspector will issue citations to the

establishments. The system was developed using MS Visual Basic 6 as the front end and was compatible with MS

SQL Server 7, MS SQL Server 2000, Oracle 8 and MS Access.

Montgomery County (eMontgomery) The County has several departments and the portal has links to each and

every activity of these departments. The system developed for the Department of Engineering Services caters for

the different new and existing projects .It is used by the County to track all the project details and employees/users

related to the project. It has facility to include/edit different pages/URL for a particular project. Specialties include

different types of reports including Crystal reports, admin section for data and content management. Map tracking

and spell checkers. This is built with ASP and MS SQL Server. Site available at

http://www.montgomerycountymd.gov/

Fairfax City - The eMessage Alert System (eMAS) is an electronic broadcast system, which enables cities,

countries, states, or major organizations to notify subscribed users of breaking news and events. eMAS is an SMS

site and is based on the fact that a vast majority of mobile phones has the capability to receive short text messages

similar to that of a pager. Any user with a mobile phone can be the recipient of message alerts broadcasted by the

eMAS system. This was later reworked to incorporate SSL, multiple device connectivity and multiple database

connectivity. Current Version is eMAS 2.1[Developed using ASP, XML, MS Access, MS SQL SERVER,

ORACLE] .The site is available at: www.ci.fairfax.va.us

TDIC Photo Album - Application developed for scanning copying and saving images in the database. Features

like saving selections as hotspots and retrieval incorporated. Application developed exclusively for the Sultan of

Ras Al Khaimah. [Developed using: Visual Basic, MS ACCESS].

Kott Software, Cochin,

Test Engineer Jan 1998 – Feb 2000 (2 years) | Cochin, India

As a Test Engineer, built my experience on Black Box testing on projects based on Hospitality and Retail Domain

Prior to working in Kott Software, worked with Venkateshwara Hatcheries, Delhi as a EDP executive working on MIS

for the organization.