Allison Beth Schultz • (585) 831-2390 • schultzallisonbeth@gmail.com • LinkedIn/Allison Schultz 1903 Tree Lodge Parkway • Lithia Springs, GA 30122 P r o fi l e

Extensive background in travel, tourism and hospitality focusing on sales, training, business development and professional presentations. Strong experience in higher education advising and counselling international students, as well as event planning and study abroad advisement. Key positions include Sales Presenter, Business Development Manager and Director of International Student Services.

Over a decade of experience in business development within adventure travel, specializing in sales, training and account management. Several years’ experience in domestic and international retail and corporate travel. Over two years’ experience in higher education, focusing on international students. Over twenty years of customer service experience in tourism, hospitality, retail, administrative and volunteer work.

Strong history of success in previous positions due to exceptional interpersonal and relationship-building skills, excellent organizational and presentation skills, as well as strong supervising and conflict resolution skills.

Dedicated and enthusiastic team player who has the ability to collaborate effectively as well as work independently with great motivation. High attention to detail and solid ability to multi-task.

Proficient in Microsoft Office (Excel, Word, PowerPoint and Outlook). Sound knowledge of social media platforms, Skype and Apple Programs. Previous experience with Galileo and Point of Sale systems. Basic to intermediate level of Spanish.

E m p l o y m e n t S u m m a r yThe Willow School • Decatur, GA • 2015 – Present

Substitute Teacher Assist with creation and delivery of lesson plans and activities for children ranging from 1 to 4 years of age. Supervise activities, outdoor recreation, meal times and nap sessions for various age groups at school.

Silversea Cruises • Sydney, Australia • 2014 – 2015Sales Presenter / Business Development Manager Source new business development to increase profitability and brand awareness. Build and maintain relationships with various clubs and organizations. Create and deliver inspiring presentations to diverse range of audiences. Research, organize and participate in high-end events for new prospects and existing clients.

Keuka College • Keuka Park, NY • 2012 – 2014Director of International Student Services Assist international students with academic, financial, cultural and social matters on and off campus. Advise international students on immigration regulations, including F1 and J1 visa rules. Create and conduct workshops for international students to assist with assimilation into US college life. Develop and teach Experiential Learning class at partner school in Kunming, China (March 2014). Interview, train, manage and evaluate all work study students and orientation assistants. Direct and organize all aspects of fall and spring orientation for new international students. Actively promote and participate in activities for international and domestic students each semester. Point of contact for study abroad inquiries and/or special programs overseas. Assist with recruitment efforts for the home campus while in the US and abroad. Interview, train, supervise and evaluate all work study employees and orientation assistants. Awarded the Member of Sigma Alpha Pi, National Society of Leadership and Success (May 2013).

The Spa at the Del Monte • Pittsford, NY • 2011-2012

Spa Coordinator Made reservations for new and existing clients’ for a variety of spa services. Checked guests in and out of all spa services, as well as managed cash flow, gift cards and POS system. Conducted tours of the spa facilities and offered recommendations to clients for products and services. Performed opening and closing procedures on a daily basis. Handled customer issues and resolved complaints when necessary. Nominated by colleagues and awarded Spa Coordinator of the Month (February 2012).

Peregrine Adventures • Melbourne, Australia • 2000-2010Business Development Manager Increased and maintained steady annual growth in sales with key accounts and affiliated partners through a

personalized sales management approach. Provided a consistently high standard of customer service through ongoing trainings, meetings and social

events to further strengthen rapport with key accounts. Fostered and maintained strong ties with all industry partners through a personalized system of consistent

networking and relationship-building. Reported and analyzed sales patterns in order to develop quarterly plans, targets, incentives and goals. Developed and implemented marketing strategies to increase brand awareness and sales growth. Conducted face-to-face sales calls and training seminars to travel agency groups and industry suppliers. Designed and presented a range of interactive training programs for travel agency groups. Attended trade shows and conference to promote the company brand and increase sales revenue. Managed detailed budgets and targets along with weekly/monthly/annual reporting duties. Created and delivered inspirational and informational film shows for consumers. Conducted formal presentations to audiences ranging in size from 10-300 people. Interviewed, trained, mentored and supervised new members of the sales team. Handled travel agent issues and resolved client complaints when needed. Organized and escorted travel agents on company educational trips abroad. Awarded Sales Representative of the Year (2001, 2002, 2005).

City Flight Centre • Melbourne, Australia • 1996-2000Senior Travel Consultant Developed and maintained large database of clients for repeat and referral business. Made hotel, airfare, tour and insurance recommendations and bookings for new and existing clients. Handled and resolved customer complaints, as well as assisted with training fellow staff members.

E d u c a t i o nMaster of Science Degree in Adult Education • State University of New York at Buffalo State College, Buffalo, NYBachelor of Arts Degree in Communication • State University of New York at Geneseo, Geneseo, NY

V o l u n t e e r E x p e r i e n c eNutcote Heritage House • Sydney, Australia • 2014-2015

Volunteer Tour Guide

Literacy Volunteers of America • Canandaigua, NY • 2010-2011Volunteer Tutor

Himanchal School, Nangi Village • Nangi, Nepal • 2008Volunteer English Tutor