Dennis Bell

4484 Cynthia Pl (619) 818-3459San Diego, CA 92105 _____ _____ ____ ____________ dbell173@cox.net

SENIOR OPERATIONS MANAGER

Highly effective professional with over 30 years’ experience in personnel management and business development. within the Distribution Industry. Business development experience growing from 1,800 to over 15,000 accounts, with consolidation and customer service improvements being the hallmarks. Led diverse teams up to 100 people. Specialized in managing dysfunctional distribution teams, correcting issues before releasing the improved team to others. Provided concurrent oversight of additional territories while a replacement manager could be installed. Each added responsibility resulted in improved internal morale and higher external customer service ratings. Developed complex invoicing and tracking spreadsheets that continue in use today. Led the business model transition from employee run to a contractor run distribution model, with successful implementation leading to a 50% reduction of projected rollout, improving the logistics and overall customer ratings. Bachelor of Arts in Accounting from San Diego State University, currently located in San Diego, CA. Core competencies include:

Best Practices - Distribution Management - Labor Control - Request for Proposal - Startup/Turnaround/Consolidation - Bids & Proposals - Contracts & Negotiations - Direct Selling Skills - Trade Shows & Conferences - Accounting - Budgeting - Payroll - Contract Negotiation –

Spreadsheet - Contract Relations

PROFESSIONAL ACHIEVEMENTS

Launched conversion from employee based management to Independent Contractor based management. Recruited additional contractors, delineated the conversion test area, and implemented the conversion. Results: Reduced the rollout by 50%, leading to increased profitability and reduced liabilities for the company.

Restored out of compliance Distribution Center to Company standards. Streamlined operations, replaced dysfunctional personnel, increased motivation and improved morale. Results: Reduced customer com-plaints from more than 250% of acceptable limits to within company standards within 3 months.

Managed vacancies on interim basis on two occasions. Was twice contracted to manage vacant distribu-tion areas. Improved customer service levels, operating efficiencies, and employee morale each time. Results: Brought order from chaos to allow 1st time manager the ability to be successful.

Prevented multi-million dollar loss during business model conversion. Company changed from buy-sell to fee based business model. Modeling algorithm overestimated revenues and underestimated losses. I was the first, and only one of two colleagues (out of 60), to formally address management on the errors. Results: $10+ million annual loss averted, allowing for successful transition to new model.

Attained Leadership status in direct sales company. Through recruitment, retention, and motivation, grew my team to achieve Leadership level in the company, achieved by only 0.2%, within 1 year of im-plementation of the Leadership program. Results: 1st year sales in excess of $175,000, approximately 5% of company sales.

Consolidation. Participated in several consolidation moves, each time maintaining customer service goals, while improving efficiencies with each move. Results: Increased area of responsibility from 2,000 accounts to over 15,000 accounts.

Assumed leadership of failing team. College project was to write a 20 page paper as a team. Original leader was inept, leading to a rough draft grade of “D”. I assumed control & re-wrote the paper. Results: Final grade of “A”

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGERSigler Media Delivery, Inc 2/2014 – PresentEl Cajon, CA

OWNERBell's Delivery Service, Inc 1990 - 2014El Cajon, CA

DISTRICT MANAGERUnion Tribune Publ. Co 1982 - 1990San Diego, CA

EDUCATION

Bachelor of Arts, Accounting, San Diego State University, San Diego, CA

CERTIFICATIONS

Certified Flight Instructor, Helicopter

Professional References Provided Upon Establishment of Mutual Interest