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RESUME
DIANA ZAFIRA BINTI MOHD ANUAR
DIANA ZAFIRA BINTI MOHD ANUAR has every confidence in assisting your organization that provide her with every avenue to unleash her professional services towards the development and efficiency of professional oriented organization. Her experience and skill set would be an asset to the development of your organization. She has obtained Bachelor of Social Science (Communications) with Honours from University Malaysia Sabah AND Diploma In English Communication from MARA Professional College. With no doubt, she is indeed a quality person to take up the uncompromised responsibilities and accountabilities for the job applied in your organization. She has valuable Marketing Communications (public affairs and relations) experiences with strong result oriented, dynamic, and innovative and having extremely strong passion for the success.
She is an effective leader, a business consultant, a high level corporate management figure and a social scientist. Her fundamental strategic approach in her duty management is to maximize profit and minimize costs capitalizing her sound accounting abilities, which involves effective software and hardware management. Her approach in her working style involves aggressive development process of creating the cutting edge in business management which is the key factor for proper and conducive working environment. Business Communications in general is her area of skills and endurance to challenges. As the matter of fact, this is the essence of her personal capability, capacity and competency. She has translated ‘communications’ into elements of business by strategically redeploying resources and maximizing potentials at minimum cost during her tenure in business management with various multi-national companies. She is an adventurous person, versatile, and able to adapt in any type of working condition and position. She is also willing to accept any level of salary for her passion for job satisfaction.
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PERSONAL PARTICULARS
1. First Name: DIANA ZAFIRA
2. Last Name: MOHD ANUAR
3. Gender: FEMALE
4. Address: NO.2, JALAN SP 10/5SAUJANA PUCHONG47100 PUCHONG, SELANGORMALAYSIA.
5. Telephone: +6012 7731612 (Malaysia),
6. Email Address: [email protected]
7. Place and date of birth/age: IPOH, Perak. 16th.December 1988 / 27 years old.
8. Marital Status: Single
9. Number and ages of children: N/A
10. Nationality: Malaysian
11. Passport No: A 23829181 Expiry date: 26th.July 2016 (Renewable)
12. Point of Mobilization: Kuala Lumpur
13. Point of Demobilization: Kuala Lumpur
14. State of Health: Excellent
15. Date of Last Medical check up:16th.April 2015
16. Availability: 1 month notice 17. Malaysia Income Tax No: SG2345248-10
18. Malaysian Provident Fund reference No: 05180537
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19. Languages: 1. English witten/spoken - Excellent2. Bahasa Malaysia written/spoken – Excellent
20. Driving Licence: Malaysian and International Driving Licenses
References:
1. Rosnah Binti HashimCustomer Service ManagerAvon Cosmetic (M) Sdn.Bhd.Email: [email protected]: 012 3928011
2. Dr. Haryati Binti KarimLecturer, School of Social SciencesTel: 012 8223708
3. Rosli Sareya Lecturer, School of Social Sciences
Tel: 019 8081156
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DIANA ZAFIRA BINTI MOHD ANUAR
A highly experienced person who has demonstrated the ability to produce results in any level and variety of highly demanded jobs. Strong communicating skills and business qualifications with an impressive track record of more than 2 years of hands-on experience in sales & marketing, general administration and project development and management. Proven ability to successfully analyze an organization's critical administration requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing services quality, and improving customer service offerings.
SUMMARY OF QUALIFICATIONS / SKILLS
Communications -- Good written and verbal presentation skills. Able to translate communication skill into Effective Marketing Communication and various type of Event Management. Confident, articulate and professional speaking abilities, speaking in public, to group or via electronic media, excellent presentation and negotiating skills. Possess experience in building strong relationship to ensure success of project and obsess in achieving objectives.
Interpersonal Skills – Responsible attitude aimed at ensuring positive outcomes of assigned projects, ability to reinforce concept in a positive manner, exceptional relationship management skills targeted at ensuring teamwork, excellent ability to adapt to changing work environment and employee rotation program, ability to employ diplomacy to ward off adversity in difficult situations. More importantly, endurance to working pressure.
Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks. I am flexible in cooperating with employer in making changes to when, where and how I am a better person to meet individual and business needs. This approach would enable both individual and business needs to be met through making changes to the time (when), location (where) and manner (how) in which an employee works. I work with passion and obsess in making and ensuring flexibility to be mutually beneficial to both the employer and employee and result in superior outcomes.
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Attention to Detail -- Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.
Customer Service – Routinely handled as many as 500 customer contacts a day (10,000 per month) in a busy retail outlet. Averaged lower than a .001 percent complaint rate and was given the "Employee of the Month" award in second month of employment. Received two merit increases.
PROFESSIONAL EXPERIENCE / KNOWLEDGE
1.Beauty in Motion Sdn Bhd (Sephora Malaysia) (Oct 2014 – Present)
Job Summary
Currently holding the position of Beauty and Sales Executive at Sephora Malaysia. The main job is to meet sales goals while offering personalized customer service in educating them about beauty products. The tasks also includes submitting weekly and monthly report regarding the store’s sales and also analyst the retail progress hourly and daily. To manage the allocation of resources on any sales & marketing project to achieve the execution of the plan. This will include advanced planning, ordering and purchase of all physical resources for success of the project. Managed both software and hardware of the company’s retail business. Responsible and accountable for profit and business performance.
2.Radio Televisyen Malaysia (Practical Training)
Job Summary
Was a Television Producer trainee for 8 weeks and also an intern. I was under the TV2 unit and was part of the team in handling and managing the show schedule, dubbing, editing, conti or studio control, news or live show countdown and show frequency. I gained a lot of experience
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regarding the job and tasks in the production and broadcasting field. I was exposed in international standard event organizations which require marketing and communication skills expertise in dealing with the main sponsors.
3.MMC Corporation Berhad (Jan 2011 - Aug 2011)
Job Summary
Was an Admin Executive cum Public Relations Officer for 8 months. Basically I support the human capital management of the organization by assisting in the development and delivery of programs aimed at the transmission of the company’s objectives, and keeping tabs on the financial targets of the company. Oversee marketing communications with special emphasis on customer service and public relations. Involved intensively in social event management where communication skills in an essence.
Leaving reason: To pursue my studies at University Malaysia Sabah.
4. Avon Cosmetics Bhd (Aug 2011 - Sept 2011)
Job Summary
Was a contract employee for a month as a tele-marketer. The main challenge is to transform communication skill into hard sale marketing. Proudly, my daily success rate was 60%-70% which is deemed as superior performance.
company’s objectives, and keeping tabs on the financial targets of the company. Involved intensively in social event management where communication skills in an essence.
Leaving reason: To pursue my studies at University Malaysia Sabah.
5.MPH Bookstores Subang Parade (Practical Training)
Job Summary
I did my internship program (practical training) as the final project for my final semester in Diploma English Communication. It was my
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experience of four (4) months as a Customer Service Assistant. I entertained and dealt with customers and made books orders for them.
COMPUTER SKILLSMicrosoft Applications & Internet.
EDUCATION
1.Bachelor of Social Science (Communications) with Honours,Second Class Upper
UNIVERSITY MALAYSIA SABAH (UMS)2014
2. Diploma In English Communications. MARA PROFESSIONAL COLLEGE (MPC) 2009.
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