Richard M Burch12430 McAllister Park Drive, Charlotte, NC 28277

Richard_burch@att.net/ 704-543-3106www.linkedin.com/in/richardburch

Healthcare Management Assisted Living / Skilled Nursing • Long Term Care Specialist • Admissions, Marketing and Business Coordinator Qualifications Summary/Objective

Long Term Care professional with industry experience in Skilled Nursing Facilities, as well as Assistant Administrator Skilled Nursing Administrator in Training at Ebony Lake Health Care Center. Complete understanding of the daily operations of a skilled nursing facility in all departments developing, recommending and implementing department budgets, marketing analysis, compliance programs and procedures. Lead and manage departmental heads / staff to establish and achieve goals ensuring residents care at the highest level. Management skills used to assure activities are executed in accordance of scheduled work of multiple projects in facility. Outstanding interpersonal, presentation, and training skills with proven ability to interact effectively with nursing and management at all levels. All reporting methods utilize MS Word and MS Excel with presentations designed and delivered in MS PowerPoint. Strengths include Management of a diverse staff, experience and understanding of Long Term Care, ability juggle multiple responsibilities, and resident satisfaction.

Core Competencies Problem Solving Training / Mentoring Leadership / Supervision Management Channel Management

Process Development Procedure Implementation Training and Development Inventory Management Regulatory Compliance

Customer Relationship Management

Multi-Function Experience Presentations Market Research and

Marketing

Professional ExperienceIndependent Contractor / VolunteerVarious Organizations and Individuals 2010 to Present Role Defined:

• Consult clients/ family members of different options available for their love ones. First determine source of payment for care, examples private funds, insurance, Medicaid and Medicare. Then evaluated family member whom is to receive the care, then research assisted living and skilled nursing facilities. Once facility is possibility tour the facility with family members, observing and questioning the quality of care to make clients medical needs will be taken care during his or her time in the facility.

Selected Achievements:

• Long Term Care Consultant: Assisted with the care plan of resident in Assisted Living. The resident’s health was declining. Researched skilled nursing facilities and found one that would meet resident’s needs. Once in skilled nursing facility, resident health continued to decline. Helped resident’s family members find hospice best suited for resident and family members. Result: During time spent with family and resident the best of care was provided. Family members expressed appreciation and high satisfaction of all efforts at a difficult time.

• Long Term Memory Care Consultant: Served as a consultant for a daughter with father in memory care unit. Helped find skilled nursing facility. When funds were of impact, researched and found another facility which was Medicare and Medicaid supported with the best resident care in mind. Once the resident’s health began declining secured hospice that was best suited for the resident and daughter. Result: The resident and the daughter could not have made the care plan decisions without help and expertise. The family expressed that they thought of me as their own son. The daughter appreciated above and beyond approach to make sure everything was taken care of during her hard times.

Assistant Administrator/Administrator in Training Ebony Lake Healthcare Center, Brownsville, Texas 2009 to 2010 Role Defined:

• Supervised over 120 employees at 120 Bed Skilled Nursing Facility. • Responsibilities included daily walk through of entire facility, conducting daily department head

meetings, conducting mock surveys with director of nurse consultant from Management Company, performed audits with MDS coordinator and MDS consultant, monthly review of profit and loss statement with Administrator, lead and participated in Q and A meeting with Medical Director and department heads, and overseeing the daily operations of the facility.

Selected Achievements:

• Budget Planning & Cost Control: Asked to develop and research a program to evaluate housekeeping / laundry budget and determine why department was over budget. First needed to understand housekeeping / laundry budget for the facility. There were three parts to the budget which are laundry (chemicals), housekeeping (supplies) and linens. Determined supplies were over budget. Implemented a system when any employee would request trash he or she would have to sign for them. Result: The expense of trash bags went down considerably and the department was back on budget.

• Marketing: Selected target markets after determining strengths, weakness, opportunities and threats which is a SWOT analysis. Developed marketing plan to target local hospitals, rehabilitation centers and adult day cares. Gained contacts which were case managers at the hospitals and rehabilitation centers and the owners of the adult day care centers. Facilitated a luncheon in the rehabilitation center in the facility striving for a common goal to work towards getting residents independent and able to return home Result: Marketing plan increased occupancy from 80% to 95%. The luncheon at facility was a direct result of two referrals.

• Medical Records Review: Served as assistant to the medical records department head. While in this department reviewed all residents’ records and found specific areas for each department which were incomplete with residents care plans. Result: During the state and federal survey all residents’ charts and medical records were in order with no deficiency.

Prep Classes NAB Test ReviewLA Nursing Home Association Baton Rouge, LA Oct 2010 Class Defined:

• Joseph E. Townsend NAB prep class facilitator Mona Dortch. This was prepared by Joseph E. Townsend who is one of the authors of The Principles of Health Care Administration.

Selected Achievement:

• Passed the NAB: The facilitator, Mona Dortch preparation class was intense but clearly explained what to expect on the NAB test. Result: Passed NAB on August of 2011

Prep for State and National ExamsBatiste & Associates LTCA Consultants San Antonio, Texas May 2010 Class Defined:

• Reviewed in preparation for the State and National (NAB) Licensure examinations.• Stored items necessary for daily living including clothes, toiletries, school supplies, etc. for all ages.

Selected Achievement:

• State and National exams: Sat for State and National Exams. Result: Passed the State of Texas exam. Transitioned from administrator in training to an administrator.

• ACHCA Membership: Passed the National (NAB) exam. Result: Became a member of ACHCA American College of Health Care Administrators National Mentoring Program and participated in ACHCA 2012 Convocation & Exposition.

Education/Professional Development/Professional Organizations

EDUCATION

Long Term Care Administration Certificate – 2010Phi Theta Kappa “GPA 4.0”

Midland College

Bachelor of Science in Business Management – 2009University of Phoenix

PROFESSIONAL DEVELOPMENT

Administrator in Training 1000 hoursEbony Lake Healthcare Center

Brownsville, Texas

PROFESSIONAL ORGANIZATIONS

American College Health Care Administrators (ACHCA)National Association of Long Term Boards (NAB)

Assisted Living Federation of America (ALFA)First Giving – Special Olympics North Carolina