resume helper.docx

7/25/2019 resume helper.docx

1/3

Professional Summary

Award-winning customer support professional who has advanced quickly in all positions. Motivated to

perform at peak levels and meet company goals. Detail-oriented Biztalk Support ngineer with

e!tensive e!perience in Banking and "inance. #rou$leshoots highly technical issues with ease andpatience.Senior Software ngineer with technical and trou$leshooting repair e!pertise. #eam player

who is fle!i$le% relia$le and adapta$le to dynamic environments.

&hat you did at this position

Provided base level IT support to non-technical personnel within the business.

Resolved customer issues in a clear, courteous and straightforward manner.

Identified and solved technical issues with a variety of diagnostic tools.

3 years of technical support experience.

Reviewed technical documentation and procedures.

efined and documented technical best practices.

escribed solutions to customers accurately and persuasively.

!sed tic"eting systems to manage and process actions ta"en.

Provided on-call support for critical issues.

#anaged and coordinated deployments and ma$or releases.

%"ills

#icrosoft &ertified %olutions 'xpert (#&%') &ertificate

&ustomer service expert

*ast learner

%"illed multi-tas"er

'xpert in disaster recovery

#icrosoft &ertified Professional (#&P)

#icrosoft &ertified %olutions 'xpert (#&%+) % %erver /01/

&ustomer service expert

+nalytical and critical thin"er

*ast learner

'xpert in disaster recovery

+ccompalishaments


2/3

Promoted to %enior %oftware 'ngineer after 32 months of employment.

&ompleted intensive training in database fundamentals and software engineering.

Trained technical support teams of more than support specialists. Participated in various incentive programs and contests designed to support achievement of

production goals.

4est 'mployee in

PRI' award. Increased number of resolved $ob tic"ets by /5 over previous year.

6ey contributor in the design and implementation of new features for 4i7tal" based

application for the client. &ompleted intensive training in database fundamentals and software engineering.

Trained and led technical support teams of more than 8number9support specialists.

&ontributed to a reduction in operational costs of 8:umber95.

4est 'mployee in 8&ategory9award. Recipient of individual and departmental awards for providing stellar client service.

Increased number of resolved $ob tic"ets by 8:umber95 over previous year.

;hat you did at this position

Provided base level IT support to non-technical personnel within the business.

Resolved customer issues in a clear, courteous and straightforward manner.


3 years of technical support experience.






#anaged and coordinated deployments and ma$or releases.

#anaged call flow and responded to technical support needs of customers.

emonstrated professionalism and courtesy with customers at all times.


Resolved problems with malfunctioning products.

*ollowed up with clients to ensure optimal customer satisfaction.

eveloped and tested new product offerings.


!sed scripting s"ills to contribute to internal tools.

#anaged customers< expectations and experience to a high degree of customer satisfaction.

&reated documentation that empowered and enabled user community.

'nthusiastically participated in $ob related training.




3/3

Trained end-users in 8escribe product or application9.



resume helper.docx

Documents