Hitesh Kumar SharmaH.No.52/41,B-5,St:17 Nai Basti,Anand parvath New Delhi – 110005Mobile: 09717532666 E-mail: hitesh0820@yahoo.com

Career Objective

Career Overview

Work Experience

Seeking a middle level position in the domain of marketing with a growth oriented and dynamic organization, where I can utilize my creative skills to achieve company’s goal and objective.

Working as an Customer Relationship Manager - Retail at Reliance Retail Industries Ltd (Reliance Digital), New Delhi; Experience: April 2012 - Till Date.

B.Com – Bachelor of commerce from BRAOU in the year 2003. Capabilities in building the image of the store in line with its concept

objective. Proficiency in working on SAP CRM Platform. Abilities in handling and completion project within given time. Ensuring that all communication material required for the promotions is

developed / designed & received in the store within the specified time frame.

Proficiency at grasping new concepts & utilising it in a productive manner. Adaptable and a quick learner; possess skills to work under pressure. Been proactive and focused as a student as well as a professional.

Reliance Digital Retail Limited : (From April, 2012 to till date)

Designation :

Roles and Responsibilities:

Store Opening. Maximizing the return on investment from marketing efforts. Building brand name and sales promotion. Pulling new customers and Customer acquisition through various

customer loyalty programs.

Media driven planning and execution (Media relations, developing strong media contacts and corporate communication).

Alliances and tie ups with magazines, newspapers, banks, hotels & corporate.

Conducting and handling ATL / BTL activities for Marketing. Oversee content, production and distribution of all marketing and publicity

materials (posters, program, flyers, mail outs, brochures etc.). Monitored and recognized consumer behaviour and thus implemented

marketing strategies for increasing business.. Conducted a market survey every week to study the competitors regarding

price and product and provided a composite picture to the corporate office of the surrounding market scenario to plan the business accordingly.

Responsible for Event Management.

IndusInd Bank . (From February 13, 2010 to March 2012)

Designation : Associate Relationship Manager

Roles And responsibilities:

Selling Current Accounts and other products Offering Forex and Trade products to Small, Medium and Large Scale

industries Analysing and quoting appropriate deals to client depending upon their

requirements, taking into consideration various factors like Turnover, profit percentile and market position etc

Managing the current account base efficiently to improve the portfolios profitability.

Learning about the market trends by organising regular team meets .

Kotak Mahindra Life Insurance . (From January 13, 2008 to Feb 2010)

Designation : Sales Manager

Roles And responsibilities:

Recruiting and Training new Life Advisers to build a sales team to achieve targets

Continuously training the team regarding companies policy and product and also about the current legislation in place.

Performance Appraisal and giving feedback to the team members Conducting Business Opportunity Presentation (BOP). Conducting Events and opening stalls in order to attract more customers. Generating Business and Customer Leads.

Bharti Telecom (Airtel) .(From August , 2005 to December 2007)

Designation : Team Lead – JKT Asiatic Pvt Ltd of Bharti Telecom.

Roles And responsibilities:

Offering new connections to all corporate customer at assigned Clients offices

Dealing with various customer queries and Requests. Proving the customers with the additional details about Bharti telecom

products Verifying the details of the customers in order to provide the service. Providing customers the billing and the plan information. Trained new joiners with product information and Onsite training.

Paras Corporation .(From June, 1998 to Jul, 2004)

Designation : Office Assistant .

Roles And responsibilities:

Receiving calls from Clients and vendors to provide them with necessary information.

Making sure all deliveries reach on time. Collecting feedback from customers about the service and to maintain

customer complaints report to make the business more effective in terms of customer satisfaction and retention.

Watching market volatility closely and ordering goods from suppliers in advance to maximise profits.

Personal Profile Date of Birth : 20-08-81 Father : Omprakash Sharma Gender : male Marital status : Married Languages: English, Hindi, Telugu, Marwari ,Haryanvi Urdu. Nationality : Indian.