resume makeovers going from good to great center for experiential learning 651-423-8674,...
TRANSCRIPT
Resume Makeovers
Going from good to great
Center for Experiential Learning651-423-8674, [email protected]
Resume Makeovers
The job of an resumeFAKTSAEExamples
The Job of a Resume
Generate interest in you
Sell your qualifications
Get an interview
FAKTSAE
F – FOCUS
A – APPEARANCE
K – KEYWORDS
TS – TRANSFERABLE SKILLS
A – ACCOMPLISHMENTS
E - EDUCATION
F-Focus
Employers want
• 15 Seconds• MATCH between
your qualifications and the job requirements
You need to do
• Research job descriptionsWWW.ISEEK.ORG
WWW.ONLINE.ONETCENTER.ORG
www.mncn.org
• Use an OBJECTIVE
• Use a SUMMARY
• Change your resume for each job
Objective
Objective - beforeTo utilize my skills and experience and to advance with the company.
Objective – afterAn Office Assistant position using my customer service skills, desire to help others, and education.
SummarySUMMARY - before• Hardworking • Reliable• Strong communication skills
SUMMARY - after• Three years experience providing office support• Proficient in MS Office Suite• Type 40wpm• “Dionna is one of the most efficient Front Office Assistants
this office ever had, we were sad to see her go” Bob Smith, MCTC
• Bilingual - Spanish speaking and writing
A-Appearance
Employers want
• Neat
• Easy to read
• Non - standard format
• No typos, spelling errors
You need to
• 10.5-12 point font
• Play with font type
• Left alignment
• 1 inch margins
• Bullet point vs. paragraph
• Section headings
• 1 – 2 pages
Appearance - beforeDionna Jones
1000 Hennepin Avenue, Minneapolis, MN [email protected]
An office assistant position where I can use my strong customer service skills desire to help others and education.
Three years experience providing office support in scheduling, billing, word processing and general office procedures. Proficient in MS Office Suite, type 40wpm. “Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC. Bilingual - Spanish speaking and writing. Recipient of company customer service award for commitment to company and service to staff.
Appearance - afterDionna Jones
1000 Hennepin Avenue, Minneapolis, MN [email protected]
OBJECTIVE________________________________________________________________________________
An office assistant position where I can use my strong customer service skills desire to help others and education.
SUMMARY________________________________________________________________________________
Three years experience providing office support in scheduling, billing, word processing and general office procedures. Proficient in MS Office Suite, type 40wpm. “Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC. Bilingual - Spanish speaking and writing. Recipient of company customer service award for commitment to company and service to staff.
Dionna Jones1000 Hennepin Avenue, Minneapolis, MN 55402612-659-6700, [email protected]
OBJECTIVE___________________________________________________________________________________________________________________________________________
An Office Assistant position where I can use my strong customer service skills, desire to help others, and education.
SUMMARY___________________________________________________________________________________________________________________________________________
•Three years experience providing office support in scheduling, billing, word processing and general office procedures
•Proficient in MS Office Suite, type 40wpm
•“Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC
•Bilingual - Spanish speaking and writing
•Recipient of company customer service award for commitment to company and service to staff
Appearance - after
K-Keywords
Employers want
• Speak their language
• Qualifications that jump out
You need to do• Research the job
• Use the words in the posting description
• Have someone in the industry critique your resume
• Front load keywords in top 1/3 of resume
• www.iseek.org
• www.online.onetcenter.org
K-KeywordsOFFICE SUPPORT SKILLS/AREA OF EXPERTISE_______________________________________________________________________________________________________________________
•MS Office Suite
•Type 40wpm
•Billing
•Scheduling
•Project coordination
•Mail processing
•Supply management
•Reception/multi-line phone
•Data entry
•Flexible
•Efficient
•Alpha numeric filing
http://www.maca.gov.nt.ca/school/tools/JD_docs/Office%20Support%20%20Worker%20JD..pdf
TS – Transferable Skills
Employers want
• Skills and qualities needed for the position or company.
You need to
• Assess skills needed for the job you are seeking
• Translate your prior experience into job goal requirements – Prior jobs
– Education
– Student life
– Internship
– Community activities
– Volunteer
Transferable Skills - beforeDionna Jones
1000 Hennepin AvenueMinneapolis, MN 55402
EXPERIENCE______________________________________________________________________________________________________________________________________________________________
Davanni’s, Minneapolis, MN June 2008 – PresentAssisted customers with orders, processed orders quickly and operated cash register with minimal errors. Balanced $1000 in cash transactions daily. Trained in new employees when needed.
Transferable Skills - afterDionna Jones
1000 Hennepin AvenueMinneapolis, MN 55402
EXPERIENCE______________________________________________________________________________________________________________________________________________________________
Davanni’s, Minneapolis, MN June 2008 – Present•Served high volume store, providing quality customer service.
• Interacted with diverse staff, customers and co-workers.
•Answered phones; provided information on company products and delivery service.
•Documented supplies ordered and received.
•Balanced cash drawers and made daily bank deposits.
A- Accomplishments
Employers want
• You to tell them how good you were at the job
• Not how to do the job
You need to
• Results• Outcomes• Achievements• Contributions• Duties included• Responsible for
Accomplishments - beforeDionna Jones
1000 Hennepin AvenueMinneapolis, MN 55402
EXPERIENCE______________________________________________________________________________________________________________________________________________________________
Davanni’s, Minneapolis, MN June 2008 – PresentAssisted customers with orders, processed orders quickly and operated cash register with minimal errors. Balanced $1000 in cash transactions daily. Trained in new employees when needed.
Accomplishments - afterDionna Jones
1000 Hennepin Avenue, Minneapolis, MN 55402
EXPERIENCE______________________________________________________________________________________________________________________________________________________________
Davanni’s, Minneapolis, MN June 2008 – Present• Received customer service award for providing quality customer service resulting in repeat customer traffic.
• Given responsibility for closing store and bank drops due to ability to take on responsibility and learn quickly.
• Created inventory tracking form to simplify inventory process and accurate inventory of supplies.
•Interacted with diverse staff, customers and co-workers building positive work environment.
Resume Statements
• Verb + outcome, contribution or result• Example:• Processed orders and invoices.
• Processed job orders and invoices in a timely manner to be responsive to customers and ensure flow of work.
E- Education
Employers want
• How your education has prepared you for this opportunity
You need to
• Include program major• Coursework• Projects• Skill areas developed
Education - beforeAssociate of Applied Science, Accounting May 2015Dakota County Technical College, Minneapolis, MN
Education - AfterAssociate of Applied Science, AccountingDakota County Technical College, Rosemount, MN• 3.6 GPA, Coursework: Cost Accounting, Payroll Accounting, Income Tax,
Spreadsheets
Skills Developed:• Interpretation and analysis of financial information• Journal entry preparation• QuickBooks and Peachtree• Financial Statement Preparation
Resources
• Career Services – 2-202, [email protected] • Wednesdays , 12-2pm• www.collegecentral.com/inverdctc