nyaddow@aol.com 173 Pinewood Ct., Jupiter, FL 33458 315-542-2645http://nyaddow@wix.com/mrsnikkit

OBJECTIVESDetail oriented, Results-driven, dependable professional seeking a position in the Administrative capacity. Bringing strong problem solving abilities and great customer relations skills to assist in daily office routines.

PROFILEMotivated, pro-active, personable business professional with a college degree and a successful 16-years in the customer service field. A demonstrated history of producing accurate and goal abiding measurements along with strong reviews in all positions held. Flexible and versatile - able to maintain a sense of humor under pressure and complete any given task in a timely manner. Always looking to enhance my skills through training, career experience and education. Driven by self motivation, own initiative with a high level of energy. Strong verbal communication skills along with strong decision making, critical thinking, organizing and planning.

EDUCATIONMOHAWK VALLEY COMMUNITY COLLEGE - Utica, NY

AAS Human Services 2006 GPA: 3.75/4.0 (Two-year degree requiring 12-21 credit hrs. per quarter.)

Member of Phi Theta Kappa (National Honor Society) Vice President of RSAA (Rome Student Activities Association) President of RASA (Returning Adult Student Association) Recipient of President's List (Academic honor)

HOLLAND PATENT HIGH SCHOOL- Holland Patent, NY

Regents Diploma

Member of BOCES New Visions Program- Business Management Member of National Honor Society Student Council President

NIKKI TORRES

Nikki Torres

Will be continuing my education to receive a Bachelor’s Degree in Administration.

EXPERIENCE

Palm Beach Show Group Riviera Beach, FL 08/2013-current

Administrative Assistant to the Executive Events Coordinator. Duties include: responds to various inquiries both external and internal, manages communications via e-mail, phone and fax, plan and schedule meetings, creates booth floor plan layouts, creates all show forms in PDF format and InDesign, faxing, copying and scanning miscellaneous show documents, maintains all show hotel contracts and business relationships, maintains all show websites back end, uploads all necessary show forms to exhibitors, creates all show badges, maintains all show master list via data entry, train new employees, orders all show office supplies, coordinates all staff show travel, provides additional department support upon request.

Schulman Associates IRB Sunrise, FL 9/2012-08/2013

Front Desk Reception. Duties included: answering and directing phone calls, uploading secure client documents to an online network portal, scanning, copying, mailing and filing client files, ordering and maintaining office supplies, facilitating with board meetings, preparing repots, preparing PowerPoints, preparing brochures, creating detailed work instructions for my position and any additional task provided.

MetLife-Statement of Health Unit Oriskany, NY 6/2010-9/2012

Statement of Health Reviewer II. Duties included: Data entry via submitted health applications, customer service via phone, e-mail and the web. Process Statement of Health forms for medical verification of group life and disability coverage. Send back Reduction project. Customer Service/Benefit Center Numbers project. Maintain Customer/ Account Manger relationship to ensure group customer satisfaction. Work and Create weekly reports for Account Managers for specific customers, operate office Pitney Bowes mail machine for outgoing correspondence, copy, fax and scan documents, train new employees and any other task provide

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Nikki Torres

Adecco-MetLife Recordkeeping Department Oriskany, NY 01/2010-06-2010

Data Entry Processing Misc. Dental request. I.e. cancellations, billing, address changes etc. Working reports for updating MetLife’s databases with correct customer information, copy, fax and scanning documents, department support and any other task provided.

Work experience prior to 2010 varied in roles of Customer Service/Administration to include managerial level and associate level.

VOLUNTEER WORKGENERATION CHURCH-Jupiter, FL

Currently on the leadership staff at Generation Church in the Children’s Ministry

• Update and maintain Social Media sites• Facilitate weekend service• Greet and Welcome guests• Account for number of children in each class and enter data into master list• Complete monthly volunteer schedule along with weekly follow-up• Assist in planning and executing special events

Recently I have been asked to step up into the First Impressions Director role to aide in creating an inviting and exciting first impression upon arrival for both parents and children.

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