resume_ revenue
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NOOR MAHAMMED SHAIK
CAREER OBJECTIVES
To work with professionally managed organizations with multi disciplinary terms that will enable further my interactive personality to the utmost use of the industry needs and demands.
TOTAL YEARS OF
EXPERIENCE:9 Years
PERSONAL INFORMATION:Mobile No.:+968 8712150232Marital Status:Single.Nationality:Indian.Date of Birth:23/04/1986Dependents:04Languages Known:English, Telugu & Urdu.E-mail ID: [email protected]:Flat No. B II
Beside Greenview Apartment
Leela Nagar Dead end
Ameerpet, Hyderabad
EDUCATIONAL QUALIFICATIONS:
I am pursuing my B B A from I C F A I ,
#52, Nagarjuna Hills, Punjagutta, Hyderabad,
Andhra Pradesh, INDIA. Web site: www.iutripura.edu.in
Done my Intermediate from S A V Junior College,
(Affiliated to Board of Intermediate) Kutagulla,
Anantapur, Andhra Pradesh, INDIA.
Completed my Schooling from Z P High School,
Patnam
Andhra Pradesh, INDIA.
TRAINING , EXPERIENCE & CURRENT POSITION
Worked as a Reservations Supervisor at Park Inn By Radisson Muscat, Carlson Rezidor group of Hotels, from Apr 2015 to March 2016.
Worked as a Reservations Officer and got promoted as Supervisor in Crown Plaza Resort Salalah, IHG Group of Hotels, from Jan 2011 to July 2013
Worked as a Reservations sales Agent in Westin Hyderabad Mind space, Starwood Group of Hotels, from July 2009 to Nov2010.
Worked as a Reservations Executive in Katriya Hotel & Towers, Hyderabad from Sep 2007 to June2009, exclusively marketed by VCI Hospitality Ltd.
Worked as a Reservations Executive in Hampshire plaza, Hyderabad from Dec 2007 to July2008.
Worked as a Front office Assistant in Sitara Hotel, Ramoji Film City from Nov 2005 to Dec 2007.
Undergone hospitality Training for 3 months in Sitara Hotel, Ramoji Film City.
Job Responsibilities:
As a team member of Revenue, I am responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby my role will include key responsibilities such as:
Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services. Aim to gain market share and exceed all set revenue driven targets
Communicate and support the sales team on a regular basis
Study the competition market on the basis of rate on high and low demand period and do the forecasting. To ensure company systems and procedures are followed
Encourage team to use effective up selling techniques wherever possible
Maintaining group tracker to analyze the businesses lost and confirmed.
Closely monitor competitive pricing and understand impact of relative pricing decisions on property performance.
Revenue Skills :
Fair knowledge in understanding and analyzing pick up trends
Fair knowledge in identifying the trends of business.
Fair knowledge in recognizing the events that impact demand
Fair Knowledge in maintaining demand calendar which contains the following information :
Rev PAR last year
Groups or events last year
Demand level indicator last year (High, Medium,
Low, Distressed)
Demand level indicator this year
Bank holidays
School holidays
Exceptional demand Indicators
Fair Knowledge in identifying the market mix for the hotel.
Fair Knowledge in Making SWOT presentation for the hotel.
Fair knowledge in finding fair price for the hotel by utilizing the revenue tools like Travel Click, Price Optimization and SWAP.
Fair knowledge in mainting rates, inventory on PMS , GDS, Website as well as TPIS.
Fair knowledge in examining the market dynamics and accordingly formulating the strategy for the hotel.
Fair knowledge in preparing forecasts for 03 months as well as monthly.
Fair knowledge in tracking rate sensitivity in the market.
StrengthsAnalytical skills
Quick learner
Hard Working
TECHNICAL SKILLSOS Platform
:Windows 2003 & Windows2007.Packages
:Opera5.3 and MS Office.
OTHER INTERESTS:
Reading
Stock Market
AWARDS & ACHIEVEMENTS:
Awarded a certificate twice for being Great as part of Celebrate Service Champion program by IHG Hotels at Crown Plaza Salalah, Oman.
A Silver certificate was awarded in the recognition to the excellence of score 98 % in IFH mystery reservation call system for delivering highly commendable service from Starwood Hotels & Resorts.
Best attendance award from Dolphin Hotels Limited.
I hereby declare that the information mentioned above is true to my knowledge
Thanking you,
With regards,
Date: / /2016Noor Mohammed Shai