resume-r_fox
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Rachel A. Fox214 Fox Hollow Rd, Wyckoff, NJ 07481
Home: 201-493-0740 Cell: 201-707-7981 E-Mail: [email protected]
ObjectiveContinue to grow and expand my skill set in an environment/organization that values the attributes of a true customer service professional. Committed to perpetuating zealous efforts to build and maintain relationships with existing and potential clients.
SummaryHighly driven and energetic customer service professional with a proven track record of customer/guest recognition and operational excellence. Passionate and dedicated to providing guests guaranteed satisfaction and exceeding expectations.
Work History
Fairfield Inn & Suites by Marriott June 2014 – Present (Mahwah, NJ)Position: Sales Manager – Interstate Hotels & Resorts.
Responsibilities: Retaining remarkable improvements in our property’s growth in revenue and occupancy year of year, and year to date. Comprehensive and extensive knowledge of the demand with in the market to grab all potential opportunities to steal the room nights and revenue from our competitors; including business transient, local and national corporate, SMERF accounts and groups!
Marketing & Advertising Budgeting & Forecasting Property Management Systems Hotel SalesPro Market Demand & Overview Request for Proposal(s) Price Position Analysis Outstanding record specializing in both Corporate and SMERFE Groups.
Fairfield Inn & Suites by Marriott May 2012 – June 2014 (Mahwah, NJ)Position: Front Office/Guest Services Coordinator.
Responsibilities: My experiences have enabled additional skill sets and expertise that are beyond the typical responsibilities of any “Front Desk Agent”. {Front Office, Guest Service Management, Hospitality Management, Customer Service and Satisfaction}.
Always willing to go above and beyond for each and every guest. Prompt follow-up with all/any guest issues, inquiries, or additional assistance (as requested). Take matters into my own hands; if/when a guest experiences any problem, I expeditiously resolve it, Capable to professionally handle matters during high-pressure situations. (I’ve been named the “rainmaker”!)
Tucson Jewish Community Center Oct. 2011 – Apr. 2012 (Tucson, AZ)Position: Teacher’s Aid.
Responsibilities: First stage legal clearance for child-care and early childhood education. A demanding work environment of a Pre-K classroom of 23 students involved monitoring each and every child constantly. Main priority was to ensure their safety, as there was no room for error.
Rosario’s Trattoria Dec. 2006 – Aug. 2007 (Midland Park, NJ)Position: Hostess/ On-call waitress
Responsibilities: Greet all customers as they entered the restaurant. Overall, I was in charge of managing the “front of the house”. On occasion, I was also responsible for managing the back of the house as well (Ie. Inventory).
Tricomp June 2005 – Oct. 2006 (Pompton Plains, NJ)Position: Front Office/ Floor supervisor.
Responsibilities: Providing customers with information regarding inquiries and purchasing products. Accuracy was essential to orders and transactions processed. I also monitored all inventory, daily, weekly, and monthly.
EducationThe University of Arizona August, 2007 – December, 2011Tucson, AZ (85719) Major: Consumer Sciences
[Rachel Fox - Sales Manager, Interstate Hotels & Resorts/Fairfield Inn, Mahwah: https://www.linkedin.com/profile/view?id=227841529]