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Tiago Silva
Lisbon, Portugal
+351965673568
pt.linkedin.com/pub/tiago-silva/5a/558/611/
TIAGO SILVA – EXPERIENCED KEY ACCOUNT MANAGER
WHATDOES
TIAGOSILVA
DO?
Over 13 years of personal experience working in Sales and Account
Managing with 5 years of experience managing Key Accounts. By
listening carefully to the customer needs I make sure customers are
provided with exactly what they need and expect, bringing income and
sales to my company as well as growth to the customers that are under
my wing.
EXPERIENCE KEYACCOUNTMANAGER,CHRONOPOSTINTERNATIONAL,DPD
GROUP(WWW.CHRONOPOST.PT)
LISBON,PORTUGAL
January 2012 – Present
- In the beginning of 2012, due to my great results as a Sales
Representative, I was promoted to Key Account Manager at Chronopost
International
- This job consists of managing corporate key accounts and, primarily,
finding new prospects in order to close new deals to achieve the sales
objectives set by Chronopost International.
- It requires finding new Key Accounts, handling negotiations towards
the close of the deal and maintaining the customer. It also requires cross-
selling once the customer is acquired
- In 2013, 2014 and 2015, I exceled in my sales results where I sold an
average of over 360,000,00 € in new customers, being this value above
my yearly sales objective
- Due to my English speaking and writing skills I manage all the non-
Portuguese speaking international customers and negotiations with
international prospects and potential customers.
SALESREPRESENTATIVE,CHRONOPOSTPORTUGAL
LISBON,PORTUGAL
January 2010 – December 2011
- Job consisted of managing acquired small and medium corporate
accounts as well as finding new clients
Tiago Silva
Lisbon, Portugal
+351965673568
pt.linkedin.com/pub/tiago-silva/5a/558/611/
- It also focused on the increase of sales of the client portfolio by
developing the necessary activities in order to achieve the sales objectives
set by Chronopost International.
COMERCIALCONSULTANT,SISVEND
(WWW.SISVEND.COM)
SINTRA,PORTUGAL
September 2008 - January 2010
- Job consisted of managing corporate customer accounts and presenting
security integrated solutions to a variety of businesses (aviation, retail,
banking, transportation, logistics, etc)
- I was responsible for finding new deals and new business opportunities.
BP, Repsol, Vodafone, Mcdonald´s and Portugal Telecom were some of
the companies I worked with at Sisvend.
SALESREPRESENTATIVE,INCOMUNICADO(VODAFONESALES
AGENT)
LISBON,PORTUGAL
March 2008 - September 2008
- Job consisted of managing corporate customer accounts
and presenting commercial solutions regarding Internet
access and mobile and fixed communications
- I also provided technical support to the Incomunicado
sales team regarding mobile and fixed Internet access.
ADMINISTRATIVEASSISTANT,SANTAMARIAHOSPITAL
(WWW.HSM.MIN-SAUDE.PT)
LISBON,PORTUGAL
October 2002 - February 2008
Administrative Assistant in the Laboratory of Pathological Anatomy in
the Santa Maria Hospital of Lisbon.
EDUCATION AIDE
LOVELL, MAINE, USA
July 2002 – August 2002
I lived with a North American family, taking care of three Spanish
children. This job allowed me to improve my English to excellent levels.
Tiago Silva
Lisbon, Portugal
+351965673568
pt.linkedin.com/pub/tiago-silva/5a/558/611/
ACCOUNT MANAGER, TELECEL / VODAFONE
(WWW.VODAFONE.PT)
LISBON, PORTUGAL
November 1997 - May 2002
- October 99 to May 2002 – Account Manager: managing big and
medium company accounts; solving a wide array of customer-related
problems, including pricing plan optimizers, customer visits, and
completing the sales process;
- July 99 to October 99 – Internet Costumer Service in the first Internet
Service Provider in Portugal, Netc, where I gained excellent knowledge
regarding web access;
- February 99 to May 99 – Commercial Backup Service: helping
maintain relations with TELECEL business partners and agents spread
throughout Portugal;
- November 97 to August 99 – Customer Service for TELECEL
customers, dealing with various types of customer-related problems, as
well as all customer service information, where I achieved excellent
results.
SKILLS AND
ASSETS
- I have valuable and extensive work experience in sales and
customer management, mainly in the shipping business
- I am fluent in English and Portuguese; I am also
comfortable with Spanish and French
- I have achieved excellent results and gained an important
knowledge base
- I am concerned with details and I can´t cope with a lack of
professionalism
- I am courageous, hardworking, self-sufficient, proactive and
I take risks.
- I am persistent without being annoying, knowing that my
only purpose is to close the deal
- I am quick at identifying what is necessary to reach an
agreement. I am calm but energetic
- I do not like to work slowly
- I have excellent skills in Microsoft Office, as well as
web-related software, including FTP, web-design,
SUGAR CRM and PHC
- As a natural sales person, I wish to make my customers
Tiago Silva
Lisbon, Portugal
+351965673568
pt.linkedin.com/pub/tiago-silva/5a/558/611/
happy while bringing income to my company.
- I am optimistic and I have a good sense of humor!
- I´m not a perfect person but I´m very passionate about
my job and, most of all, I love to work and to reach my
objectives!