MELANIE G. BELL2 9 3 9 E S T A T E V I E W C O U R T

D A C U L A , G A 3 0 0 1 94 0 4 - 2 1 9 - 2 2 7 9 M B E L L 2 9 3 9 @ G M A I L . C O M

CAREER PROFILEHighly organized, ambitious management professional with a proven track record in fostering and nurturing long-term relationships. Ability to maximize service performance through delivery of high quality customer relations, team leadership, and process development. Results-driven, organized individual with excellent time management skills. Delivers business development by providing excellent customer experience and building consumer rapport to maximize revenue growth. Proven ability to recruit and coach a team to deliver outstanding results, and identify areas of improvement to ensure best practices. Technically proficient in MS Office Suite.

AREAS OF STRENGTH AND EXPERTISE

Business Development Coordination / Collaboration Communication Retail Management Quick Decision Making

Highly Organized Customer Success Management Training & Development Customer Service Multi-tasking & Time Management

Team Leadership Problem-solving Relationship Building Profit & Loss Revenue Growth

PROFESSIONAL EXPERIENCE

CRACKER BARREL, Lebanon, TN 2006 to PresentDistrict Manager (2013 to Present)General Manager (2008 to 2013)Associate Restaurant Manager (2006 to 2008)

Partner with cross-functional management teams to develop strategic plans to drive traffic, enhance new business development, and maximize profit growth. Coach teams to provide excellence in customer service to build rapport and produce repeat clientele. Achieve organizational targets by executing company standards and implementing process improvements. Identify and develop talented teams to promote employee retention and customer satisfaction. Use strategic planning and decision-making abilities to consistently achieve an increase in retail and project growth.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts, Communications, Minor – Psychology, Georgia State University, Atlanta, GA

CORPORATE AWARDS

General Manager of the Year, Cracker Barrel, 2009-2011