Melissa Coleman(804)721-4513

2104 Cloverdale AvenueHopewell, VA 23860

Mcoleman830@gmail.com

OBJECTIVE

My goal as a Health and Human Services major is to obtain a career where I can help others in a time of need. Whether is to counsel, mentor or advocate, making a change in the lives of others is essential to me. With the opportunity to make a difference and change in today’s youth, homelessness and keeping families together, that is what I strive for. With excellent experience in various areas of customer service, I am well rounded and seeking an entry-level position where I can further enhance my skills and bring my enthusiasm, education and dedication to success to my career as a customer service professional.

EXPERIENCE

Administrative assistant/Back up call center associate, First Street Call CenterChester, VA July 2015 – June 2016

Answered incoming calls from customers wanting to purchase merchandise Took payments and used online software Provided exceptional customer service with respect and courtesy Performed administrative duties such as answering phones, calling in interviews,

filing paperwork, and data entry

Supervisor, Sam’s ClubColonial Heights, VA May 2011-July 2015

Supervised 20+ Employees in all areas of the store Managed breaks and schedules Performed 1st step interviews Performed coaching sessions and performed terminations Key holder, opening and closing of the store alongside the Assistant Manager Managed over $2,000 each shift in change drawer Accountable for counting all tills before opening and closing of the store Handled customer concerns and assisted on registers when line back-up

occurred Offered promotions and credit cards to customers and processed applications Strived to meet sales quotas

Risk Representative, Capital One Call CenterChester, VA September 2009 – February 2010

Took incoming calls from customers with credit card accounts wanting to make payments or make changes to accounts

Made outgoing calls to customers in collections in attempt to collect a payment and bring account of collections

Had to excel in customer service and build rapport with customers Used online applications used by the company, dual monitors and meet weekly

quotas

EDUCATION

Chesterfield Technical Center, Chester, VA June 2008 GED Certificate Completed

Bryant and Stratton College-Online April 2016-Present Health and Human Services Certificate Currently enrolled with anticipated graduation date of

April 2017. 12 Credits successfully completed with a 3.87 GPA

SKILLS

Customer Service Money handling Multi-phone system Supervisory skills Administrative skills Computer savvy Microsoft Office proficient Type 47/WPM Call center and face to face sales experience Determined and organizational Successfully scored a Silver certificate in Work Keys