Cover Letter Dear Sir/Madam I have an excellent communication, organizing, managing skills, dealing, providing best customer services in best way, have up to 40 to 50 wpm speed and know all day to day operations as I am having 6 years experience of Dubai and back country. I have very good skills and experiences and I have been a good Administrator, Assistant Manager/Manager and Supervisor in my past jobs and got best performances awards yearly and quarterly also I have good experience to develop/build a setup new/running business and leading team all over from basic to expert, can be a part of others field where required dynamic skills and professionalism towards that department. Expert in English language (Listening, speaking and writing) Basic Arabic can speak and understand. Moreover I am an enthusiastic person and detail oriented for work/job for completion in a best and professional way and currently I am looking /willing and can also join others fields related to my experience or in new sectors as you can see I am multitasking, multi talented person and very quick learner/adapter. (For further details/interview) You may view/contact for my resume as I am graduate, diploma holder and having great experiences and skills as well as am very professional, trustworthy, honest, ethical, cooperative and creative. It is requested in your kind honor that please do not consider everything cv as you can understand so many things cannot be mentioned in cv as 2,3 pages, I am experienced and professional person and you may get/check me in Telephonic or face-to-face interview. I will be flexible for salary 00971562971363(Call and WhatsApp) noumanahmed(at)live.com Currently on Employment Visa

I can join immediately (Any location in UAE or others country)

Regards, Nauman Ahmed

Curriculum Vitae

Profile:

Personal Statement: Experienced in administrative duties; managing day to day operations and supervise work,

using Accountings software’s E.R.P/Carol online and others , coordinating HR and Manager and submitting invoices.

Area Manager in pharmaceutical filed to achieve targets as per assigned from company. Call Center Manager and

supervisor to supervise the operation and lead the team, train the staff for outbound and inbound telemarketing

with different campaigns of U.S.A, U.K, Canada and Australia.

Career Objective: To pursue to work with some reputed and well-rounded multinational company to edify the professional potential,

Excellency, expertise and knacks and to utilize the aptitude and flair for specialist approach in the concerned

discipline.

Attributes: Serious, hard worker, self-motivated, competent, courteous, dynamic and

Willing to work in organized professional environment.

Professional Experience:

Sarvesha Electronics Trading LLC Full Time

Continue Indoor Sales Executive and Customer Service Supervisor

Ensure the availability of stock for sales and demonstration. Visit potential customers for new business.

Identity new markets and business opportunities.

Locates proposes potential business deals by contacting potential partner, discovering and exploring

opportunities with this protects organization’s value by keeping information confidential .

Conduct face to face calls with customers as well as prospects provide effective presentations/

written proposals to prospective customers and responsible for selling full services/products line by

thoroughly assessing the customers’ needs.

Contacting potential clients via email or phone to establish rapport and set up meetings.

Negotiating on price, costs, delivery and specifications with buyers and managers.

__________________________________________________________________________________________________________________________________________________________________________________________________________________

National Trading and Developing Establishment (Dubai) Full Time

(FMCG)

Assistant Admin Manager Assisting with all aspects of administrative management, directory maintenance, logistics, equipment

inventory and storage

Coordinating between departments and operating units in resolving day-to-day administrative and

operational problems

Using E.R.P, Carol Online and database software’s made by companies for online pickups &

deliveries, daily attendance, entry of sales, budgeting and making of sales report for plant.

Receiving and answer telephones for orders pickups and deliveries from all customers in UAE and

solve the issues of inquiries and complaints.

Successfully perform managerial duties and all Admin related work.

Develop, maintain, and analyze budgets, preparing sales reports that compare budgeted costs to

actual costs, accounting and preparing sales reports.

All Day-to-day operation matters. __________________________________________________________________________________________________________________________________________________________________________________________________________________

CallTrics Communication (Call Center)

Full Time

March 2009 to Dec 2012

Telesales Executive/Customer Care Executive (Outbound/Inbound)

Influences customers to buy or retain product or service by following prepared Script to give product reference information.

Advices present or prospective customers by answering incoming calls on a rotating Basis like operating telephone equipment, automatic dialing system and others telecommunication technologies.

Inform customers about all products in the company, their uses and benefits.

Take orders made by customers and ensure that they are successfully delivered to them in due time.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Maintains call center database by entering and verifying information. Follow up sales delivery to customer and inquire about their user experience of purchasing, making

use of their feedback in rating customer satisfaction

Manage all outbound and inbound calls of customers to solve their queries, problem and ensure the quality or best services.

Computer Skills:

Operating Systems

Windows 95/98/2000/XP/Vista

Miscellaneous

MS – Word

MS – Excel

Internet and e-mail operations.

Diploma:

Four Months Professional Call Centre Training Course from CISSCO Training

Center, Hyderabad (Sindh). (January-May 2009)

Inbound Call Centre / Outbound Call Center

Telemarketing

Communication Skills

Customer Service & Telephonic Etiquettes

Call Handling (Inbound / Outbound)

CSR Skills

Time Share

Professional Skills:

Strong communication, analytical and interpersonal skills. Excellent problem solving and decision making skills

Good typing skills

Good writing Skills

Best and Fluent in written and spoken English

Confident and Hardworking

Academic Qualification:

1 Graduation (B.Sc ) completed from Sindh University, Jamshoro 2012

2 Intermediate (Pre-Engineering) from Mirpurkhas Board. (Sindh) 2008

3 Matriculation (Science) from Mirpurkhas Board. (Sindh) 2005

Personal Information: Name Nauman Ahmed

Father’s Name: Muhammad Arshad

D.O.B 29-06-1989

Age: 26

Religion: Islam

Nationality: Pakistani

Passport no: RW1157283

Visa status and expiry Employment 27/11/2016

Domicile: Mirpurkhas (SINDH)

Marital Status: Single

Contact: Cell No.: 056 – 2971363 (Current)

0092-333-2975721 (Roaming) Address:. 30/1 villa, near Mashreq bank, Baniyas Road,

Deira, Dubai

Email Address: NoumanAhmed@live.com

References: National Trading and Developing Establishment

H.R Coordinator Tel: 00971-42037729

PharmEvo Private Limited (Pharmaceutical)

H.R Department Tel: 0092-21-34315195

Sarvesha Electronics Trading LLC

Manager Tel: 00971-502224686