resume writing - holy family university...veronica thomas secretary 267-341-3403...

333Finance

RESUME WRITING AND

INTERVIEWING

GUIDE

Cooperative Education and

Internship Program 2015-2016

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Table of Contents Page

Welcome…………………………………………………………………….3

Resume Writing…………………………………………………………….4

Sample Resume

Formats……………………………………………………………………11

Interviewing

Guide………………………………………………………………………43

Contact Information:

Holy Family University

Education Technology Center, Room 222

9801 Frankford Avenue

Philadelphia, PA 19114-2009

Sister M. Frances Veitz, CSFN, Ed.D.

Director of Cooperative Education

267-341-3406

[email protected]

Veronica Thomas

Secretary

267-341-3403

[email protected]

Revised: 2015-2016

mailto:[email protected]


3

WELCOME! WELCOME to the Cooperative Education and Internship Department’s Resume Writing

and Interviewing Guide.

All students interested in fulfilling a Co-op or Internship must attend an Interviewing

workshop. To sign up, call Mr. Don Brom, Director of Career Services, at 267-341-3224

or send him an email, [email protected].

Please read through this handbook carefully. A member of the Cooperative Education

department will be more than happy to answer any questions with regard to the

information in this handbook.

WHAT TO INCLUDE ON A RESUME FOR A CO-OP

OR INTERNSHIP

Of course, you won't include all of the information listed below on your resume.

Resumes highlight your achievements. It is not a detailed account of your life history.

Again, announce what you have to offer; save the explanation for your interview.

Courses (think of all your course work from freshman to senior year, particularly

those that are relevant to your career field)

Scholarships

Honors and awards

Previous degrees earned (Associates, Bachelors, excluding high school)

Partially or fully paid University expenses; scholarships

Extracurricular activities

Research projects

Significant assignments (papers, group projects, class presentations)

Term papers related to your field

Languages (French, Spanish, Italian, Polish, German, etc.)

Volunteer work

Junior Achievement

Computer Skills (List languages, hardware, software or other equipment used)

Special workshops, presentation attended

Full-time jobs

Part-time jobs

Paid experiences (don't forget odd jobs)

Unpaid experience (volunteer at hospital, etc.)

Professional affiliations/memberships related to your field (officer, board

member, etc.)

Tutoring

Work study/financial aid positions


4

Hobbies related to field

Interests

Residence Hall or campus activities (did you help organize/plan events)?

Boy/girl scouts

Started own business/enterprise (something that earned you extra cash)

Community services

Any creative pursuit

RESUME TIPS

Stress your assets, not your liabilities.

Employ the jargon of your profession.

Provide as much relevant information as concisely as possible.

Take the time to design your layout for the page. The resume's appearance should

be neat and pleasing to the reader's eye.

Style your resume in a consistent, flowing, and easy-to-read manner.

Use a reverse chronological order sequence throughout the resume.

Underline and use capitalization to emphasize important points and to focus

attention.

Underline OR capitalize firms, titles, headings, etc. Be consistent in what you

highlight.

Proofread your resume for spelling and typographical errors, and run a spell

check. It should be neatly typed and letter perfect. Your resume is a reflection on

you and how you will perform on the job.

Your resume should be only ONE page in length on 8 ½ x 11 inch bond paper,

unless that would require you to delete very pertinent information about yourself.

Use positive action verbs to dramatize your experience and skills (refer to page 4

for a listing of words). Use the present tense of verbs for current activities and the

past tense for previous experience.

Place important items in the most prominent areas of your resume.

It is recommended that you type your own resume on a word document and save

it on your computer. This will enable you to make changes and corrections at any

time.

5

DON'TS FOR THE RESUME

DON'T:

include information that would automatically screen you out (i.e.,

marital status, personal information, dismissals, low grades, etc).

use the words "I' or "ME." The resume should be written in telegraphic style.

leave out volunteer work or other experience where you have demonstrated high

level skills.

FALSIFY INFORMATION ON A RESUME!

abbreviate in a resume.

include names of references on the actual resume sheet.

include highly detailed information; save it for your interview.

put the word "Resume" at the top of the resume.

use fluffy rambling "objective statements."

list salary information.

use full addresses and zip codes of former employers.

list reasons for leaving jobs.

list names of supervisors.

6

THE RESUME

A strong resume is essential to your success in landing a co-op or an internship

placement. It is a marketing document that must "sell you." Present your

achievements, interests and potential that will make you stand out. Include relevant

course work, special concentration or minor, GPA (3.0 or better), papers, products, and

activities. Also consider the jobs you have held and communicate the "transferable"

skills (e.g., writing, computers, planning) that would be relevant to any employer.

Further:

1. Limit your resume to one page. While this may be difficult, employers scan

resumes quickly, and may not be inclined to turn the page. For the purpose of a

co-op or internship, your resume may go on a second page as long as it is at least

a paragraph (or more) on the second page. If you are a part-time student and

working full-time, don’t hesitate to complete two pages if necessary.

2. Tailor your resume. Depending on the type and number of positions you are

seeking, if you have access to a computer and quality printer, specifically target

your resume to the position you want. You may also develop more than one

resume (e.g., include alternate objectives).

3. Sell yourself. Make the absolute strongest possible presentation of your

accomplishments, your enthusiasm, and your potential. Be assured that your

competition is doing the same.

4. Send out perfect resumes. You will be emailing your internship resume back

and forth to the Director until it’s perfect, so expect anywhere form 1-4 revisions.

Pay strict attention to the Director’s suggested revisions, since 4 revisions

indicate you’re rushing and not paying careful attention to the revisions

suggested. Employers have very little information on which to base their hiring

decisions. A mistake as simple as a misspelled word can make the difference

between landing or not landing an internship, much less making it to the

interview.

COMPONENTS of CO-OP or INTERNSHIP RESUME

The resume that you will compile for a co-op or internship experience will differ

slightly from the resume you will do upon graduation. The OBJECTIVE of your

resume for a co-op or internship position should reflect your academic program. Be

creative! In what specific area would you or do you want to gain "hands-on" experience?

The objective is followed by your EDUCATION section. The education section can also

be placed towards the end of your resume (after the work experience section) after you

have had a substantial amount of work experience.

7

An HONORS and LEADERSHIP section will follow your education section if

this applies to you. Any scholarships, Dean's List, Awards, Merits, etc. can be added

under this category. The education section is followed by RELEVANT

COURSEWORK: courses you have taken related to your field that can assist you on

your co-op or internship experience. A COMPUTER SKILLS section follows the

relevant course work. Whatever computer software you have knowledge of, list.

Computer skills are a marketing tool for you. No matter what field you are going into,

most employers keep track of records; perform documentation, etc. on a computer. Word

processing programs (e.g. WordPerfect 6.0 for Windows, Microsoft Word), spreadsheet

programs (e.g. Excel, Lotus for Windows), and Internet Applications are some ideas of

what you can include if you are literate in these areas. Next, you want to begin your

WORK EXPERIENCE section. For those potential co-op candidates interested in the

Job Enrichment Program, you may want to call this category PROFESSIONAL

EXPERIENCE since you have been in the working world for quite some time.

The work experience section is followed by an ACTIVITIES section if this

applies. This category can also be called INTERESTS or AFFILIATIONS. Are you

involved in any campus activities? Do you have any favorite hobbies? Are you a

member of any clubs on campus? Professional organizations in your field?

Memberships, Majors Accomplishments and Military Experience may be also be listed as

separate sections if this applies to you.

A REFERENCES section is the last category on the resume. This section serves

as a closing to the resume and invites employers to ask for a list of references if they are

seriously considering you for the position. Including a reference section on the resume is

optional. The statement should read either "References Available upon Request" or

"References Furnished Upon Request."

Please remember that a good resume will provide you with a job opportunity. It

WILL NOT necessarily get you a job, but it WILL get you an interview.

(Refer to the Sample Resumes, which begin on page 12)

CLOSING REMARKS ABOUT YOUR RESUME

A couple of guidelines for a better presentation

Visually enticing - a work of art. Simple clean structure. Very easy to read.

Symmetrical. Balanced. Uncrowded. As much white space between sections of writing

as possible; sections of writing which are no longer than six lines; shorter if possible.

Maximum use of italics, capital letters, bullets, boldface, and underlining, with

uniformity and consistency. Absolute parallelism in design decision, for example: if a

period is at the end of one’s job dates, a period should be at the end of all jobs dates; if a

degree is in boldface, all degrees should be in boldface.

8

As mentioned above, the resume's first impression is most important. It should be

visually appealing to be inviting to the reader. Remember to think of the resume as an

advertisement.

Absolutely no errors. No typographical errors. No spelling errors. No grammar, syntax,

or punctuation errors. No errors of fact. Always use spell check (which doesn’t always

catch everything). Therefore, have someone other than yourself also proofread before

mailing it to the Director of Co-op/ Internships.

ACCOUNTING RESUME

9

JOHN DOE

1234 Main Street

Philadelphia, Pennsylvania 19134

(215) 666-5678

[email protected]

OBJECTIVE A position in the field of accounting to complement my academic

program.

EDUCATION HOLY FAMILY UNIVERSITY, Philadelphia, Pennsylvania

Bachelor of Arts in Accounting

Expected: May 2016

GPA: 3.6/4.0

RELEVANT

COURSEWORK Financial Accounting Cost Accounting II

Managerial Accounting Intermediate Accounting

Auditing Cost Accounting I

Macro and Microeconomics Introduction to Taxation

Advanced Accounting I and II Writing I and II

COMPUTER

SKILLS Microsoft Word, Microsoft Excel, Internet Applications

EXPERIENCE Accounts Payable Clerk , September 2009 to present

Fleet Bank, Bensalem, Pennsylvania

Verify the accuracy of vendor changes

Prepare invoices for payment

Handle processing and distribution of final payments

Courtesy Clerk, May 2008 to August 2009

Wal-Mart, Philadelphia, Pennsylvania

Assisted customers

Tabulated sales reports

Directed employees in my department

Entered daily transactions

AFFILIATIONS Student Member of the Pennsylvania Institute of Certified Public

Accountants

ACTIVITIES National Business Honor Society

Business Society (Campus Business Club at Holy Family University)

Student Government Treasurer, Holy Family University

REFERENCES Available upon request


10

ART RESUME

11

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

OBJECTIVE To obtain a position in the field of graphic arts to complement my

academic program.


Bachelor of Arts in Art

Expected: December 2016

GPA: 3.2/4.0

RELEVANT

COURSEWORK Art Appreciation Watercolor I

Drawing & Composition I Sculpture I

Advanced Studio Art Painting I & II

Design I &II Survey of Western Art

Advanced Studio Art III Introduction to Computers

COMPUTER

SKILLS Quark and Photo Shop, Microsoft Word, Internet Applications

EXPERIENCE Sales Associate, July 2009 to present

J.C. Penney, Langhorne, Pennsylvania

Handle monetary transactions

Provide efficient service to customers

Recognized for outstanding customer service

Counter Clerk, June 2008 to June 2009

Rillings Bakery, Media, Pennsylvania

Operated cash register

Worked in a fast-paced environment with a variety of people

Served customers

ACTIVITIES Humanities Society, Holy Family University

AFFILIATIONS Philadelphia County Art Club

INTERESTS Biking, aerobics, and painting



12

BIOLOGY RESUME (BIOCHEMISTRY MAJORS REFER TO THIS FORMAT ALSO.)

13

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

OBJECTIVE To gain research experience in the field of Biology to complement my

academic program.


Bachelor of Arts in Biology


GPA: 3.6/4.0

HONORS Beta Beta Beta (Lambda Chi Chapter) Biology Honor Society

RELEVANT

COURSEWORK Human Biology Microbiology

Concepts in Science Cell Biology

Classical Genetics General Immunology

Molecular Genetics Anatomy & Physiology

Introduction to Computers Writing I and II

Calculus I

Fundamental Biological & Chemical Principles

COMPUTER


EXPERIENCE Petting Zoo Attendant, June 2009 to present

Philadelphia Zoo, Philadelphia, Pennsylvania

Maintain the petting Zoo collection

Train and supervise volunteers

Server, January 2008to May 2009

Bennigan’s Restaurant, Philadelphia, Pennsylvania

Waited on customers

Prepared side order food to be served

Welcomed and seated customers

Learned to work well under pressure

ACTIVITIES The Albertans, Holy Family University Science Club

Sophomore Class Vice-President, Holy Family University



14

COMMUNICATIONS

RESUME

15

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

OBJECTIVE To gain experience in the field of Communications to complement my

academic program.


Bachelor of Arts in Communications

Expected: May 2016

GPA: 3.3/4.0

RELEVANT

COURSEWORK Interpersonal Communications Journalism I & II

Introduction to Public Relations Creative Writing

Communication and Culture Effective Speaking

Introduction to Broadcasting Honors Writing I and II

Introduction to Computers Film

COMPUTER


EXPERIENCE Operations Clerk, April 2009 to present

Manufacturers USA, Philadelphia, Pennsylvania

Monitor daily balance of corporate stocks and bonds

Calculate daily account transactions

Deal effectively with various departments

Research unbalanced positions on accounts

Journalism Assistant, September 2008 to March 2009

The Daily Newspaper, Philadelphia, Pennsylvania

Wrote feature articles

Proofread for the head journalist

Performed duties with limited supervision

ACTIVITIES Editor of Familogue, the Holy Family University Yearbook

Staff Writer for Folio, Holy Family University Publication

Member of the Humanities Society, Holy Family University

INTERESTS Tennis, running, and boating



16

COMPUTER

MANAGEMENT

INFORMATION SYSTEMS

RESUME

17

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

___________________________________________________________

OBJECTIVE To obtain a position in the field of computer science or management

information systems where my computer experience can be applied.


Bachelor of Arts in Computer Management Information Systems

Expected: May 2016

GPA: 3.8/4.0

HONORS/AWARDS Dean's List – Spring 2008 and Fall 2008

RELEVANT Introduction to Computers Writing I and II

COURSEWORK Macroeconomics Database Management

Math Analysis for Business Principles of Marketing

Economics Principles of Accounting

Systems Analysis & Design Advanced Programming

Management Information Systems

COMPUTER Languages: PASCAL, BASIC, COBOL

SKILLS Hardware: IBM PC, IBM 3260, Commodore 128

Software: Excel, PFS WRITE, dBase III

EXPERIENCE Computer Lab Assistant, January 2009 to present

Holy Family University, Philadelphia, Pennsylvania

Assist students with the coding and debugging of their programs

Gained extensive knowledge of IBM compatibles

Demonstrate use of the IBM PC and terminal equipment

Prepare software documentation

Bank Teller, June 2008 – January 2009

Police and Fire Credit Union, Philadelphia, Pennsylvania

Conducted daily monetary transactions

Trained new personnel

Handled customer inquiries and complaints

ACTIVITIES National Business Honor Society, Holy Family University Chapter

Business Society (Business Club of Holy Family University)

INTERESTS Soccer, camping and fishing



18

CRIMINAL JUSTICE

RESUME

19

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

OBJECTIVE To gain experience in an area of Criminal Justice to complement my

academic program.


Bachelor of Arts in Criminal Justice


GPA: 3.9/4.0

HONORS Dean’s List - Fall 2010

RELEVANT Writing I and II Corrections

COURSEWORK Law Enforcement Juveniles & the Law

Police & Community Relations Criminal Law

Probation and Parole Introduction to Computers

The Court System & Court Procedure

Introduction to the Criminal Justice System

Research Methods for Social & Behavioral Sciences

COMPUTER SKILLS Microsoft Word, Microsoft Excel, Internet Applications

EXPERIENCE Security Guard, August 2009 to present

Sam's Wholesale Club, Philadelphia, Pennsylvania

Provide day security in a highly utilized facility

Check membership identifications

Stamp receipts as members leave store with merchandise

Customer Service Associate, June 2008 to July 2009

Wawa, Philadelphia, Pennsylvania

Operated cash register and maintained proper cash levels

Prepared food service orders

Replenished products and supplies

ACTIVITIES Member of Social and Behavioral Science Club, Holy Family University

Holy Family University Basketball Team

Student Government President, Holy Family University

Police Explorers



20

FINANCE RESUME

21

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

OBJECTIVE A position in the field of finance to complement my academic

program.


Bachelor of Arts in Finance

Expected: May 2016

GPA: 3.6/4.0

RELEVANT

COURSEWORK Financial Accounting Financial Management I & II

Managerial Accounting Investments

Math for Business I & II Mergers and Acquisitions

Macro and Microeconomics Introduction to Taxation

Money and Banking Writing I and II

COMPUTER


EXPERIENCE Accounts Payable Clerk, September, 2009 to present

Fleet Bank, Bensalem, Pennsylvania

Verify the accuracy of vendor changes

Prepare invoices for payment

Handle processing and distribution of final payments



Assisted customers




AFFILIATIONS Student Member of the Pennsylvania Institute of Certified Public

Accountants

ACTIVITIES National Business Honor Society

Business Society (Campus Business Club at Holy Family University)

Student Government Treasurer, Holy Family University



22

FIRE SCIENCE & PUBLIC

SAFETY

ADMINISTRATION

RESUME

23

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

__________________________________________________________________________

OBJECTIVE To gain experience within another facet of the firefighting profession to

complement my academic program.


Bachelor of Arts in Fire Science and Public Safety Administration

Expected: May 2016

GPA: 3.6/4.0

RELEVANT Principles of Accounting I and II Major Incident Analysis

COURSEWORK Business Math I and II Public Risk Analysis

Emergency Services Administration Introduction to Computers

Contemporary Public Safety Issues

AWARDS AND

COMMENDATIONS Received five Unit Citations for accident rescues

Firefighter of the Year Award, 2008


EXPERIENCE Firefighter, January 2007 to present

Philadelphia Fire Department, Philadelphia, Pennsylvania

Investigate and respond to all fires

Assist in the inspection of buildings for fire code regulations

Prepare reports and maintain records on suspicious fires throughout the

city



Assisted customers




ADDITIONAL

TRAINING Certificate in Hazardous Materials, 2006

AFFILIATIONS Active Member of the National Organization of Firefighters



24

HISTORY RESUME (HUMANITIES MAJORS REFER TO THIS FORMAT ALSO)

25

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

OBJECTIVE To obtain a position in the field of history to complement my academic

program and experience.


Bachelor of Arts in Humanities, concentration in History

Expected: May 2016

GPA: 3.7/4.0

HONORS Dean's List - Fall 2008

RELEVANT

COURSEWORK U.S. History, 1763-1877 Principles of Geography

20th Century Europe U.S. History, 1877 to present

Western Heritage Western Heritage to 1500

Introductory Politics Medieval Life and Thought

Early Modern Europe Introduction to Computers


EXPERIENCE Tour Guide, December 2008 to present

Museum of Natural History, Philadelphia, Pennsylvania

Guide tours throughout museum

Arrange displays of new exhibits

Market tours through promotional events

Computer Lab Assistant, March 2007 to November 2008


Assisted students with debugging of programs

Answered any computer oriented questions

Demonstrated the use of computer equipment

ACTIVITIES Member of the Humanities Society, Holy Family University

Member of the National Museum Council

INTERESTS Hiking, camping and fishing



26

INTERNATIONAL

BUSINESS RESUME

27

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

OBJECTIVE To gain experience in the field of International Business to complement

my academic program.


Bachelor of Arts in International Business


GPA: 3.9/4.0

HONORS Dean’s List – Fall 2010

RELEVANT International Business Economic Theory-Macro

COURSEWORK Global History 1700 to Present Economic Theory-Micro

Principles of Financial Accounting Principles of Management

Principles of Managerial Accounting Principles of Marketing

Business Law I

COMPUTER Microsoft Word, Microsoft Excel, Internet Applications

SKILLS

EXPERIENCE Bookkeeper’s Assistant, January 2009 to present

Meadow Incorporated, Philadelphia, Pennsylvania

Assist bookkeeper with daily questions

Monitor travel expense account

Handle petty cash transactions

Teller/Receptionist, July 2008 to March 2009

First Union Bank, Philadelphia, Pennsylvania

Conducted daily transactions


Learned to deal effectively with a variety of people

AFFILIATIONS Member of the Business Society, Holy Family University



28

MATHEMATICS RESUME

29

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

______________________________________________________________________________

OBJECTIVE To gain experience in the field of statistics to complement my academic

program.


Bachelor of Arts in Mathematics

Expected: May 2016

GPA: 3.7/4.0

HONORS Kappa Mu Epsilon Honor Society

RELEVANT

COURSEWORK Modern Algebra Linear Algebra

Probability Statistics

Modern Geometry Differential Equations

Advanced Calculus Numerical Analysis

Topology Theory of Numbers

Introduction to Computers Elements of Mathematics

COMPUTER


EXPERIENCE Math Lab Assistant, January 2009 to present


Assist in daily functions of the math lab

Tutor students in Algebra, Geometry, and Calculus

Schedule assistants for math lab hours

Server, August 2008 to March 2009

Pizza Hut, Philadelphia, Pennsylvania

Learned to work quickly and accurately under pressure

Welcomed and served customers

ACTIVITIES Holy Family University Soccer Team



30

MANAGEMENT-

MARKETING RESUME

31

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

______________________________________________________________________________

OBJECTIVE To gain experience in the field of Management or Marketing to



Bachelor of Arts in Management-Marketing


GPA: 3.9/4.0

HONORS National Business Honor Society

Dean’s List- Spring 2010

RELEVANT Economic Theory-Macro Principles of Management

COURSEWORK Economic Theory-Micro Labor Law

Principles of Marketing Human Resource Management

Operations Management Business Law

Principles of Managerial Accounting

Quantitative Methods for Decision Making

Industrial & Organizational Psychology


SKILLS

EXPERIENCE Bookkeeper’s Assistant, January 2009 to present

Medow Incorporated, Philadelphia, Pennsylvania

Assist bookkeeper with daily questions



Teller/Receptionist, July 2008 to December 2009

Commerce Bank, Philadelphia, Pennsylvania




AFFILIATIONS Business Society, Holy Family University



32

PSYCHOLOGY FOR

BUSINESS

RESUME

33

JANE J. DOE

1234 Main Street


(215) 666-5678

[email protected]

______________________________________________________________________________

OBJECTIVE To gain experience in the field of human resource management to



Bachelor of Arts in Psychology for Business


GPA: 3.9/4.0


Dean’s List- Spring 2010

RELEVANT Economic Theory -Macro Principles of Management

COURSEWORK Economic Theory-Micro Principles of Marketing

Principles of Managerial Accounting Labor Law

Human Resource Management Operations Management

Business Law Introduction to Computers

Industrial & Organizational Psychology

Quantitative Methods for Decision Making


SKILLS

EXPERIENCE Bookeepers's Assistant, January 2009 to present

Medow Incorporated, Philadelphia, Pennsylvania



Teller/Receptionist, July 2008 to March 2009

American Heritage FCU, Philadelphia, Pennsylvania





Student Member, Society for Human Resource Management



34

PSYCHOLOGY RESUME

35

JOHN J. DOE

1234 Main Street


(215) 666-5678

[email protected]

______________________________________________________________________________

OBJECTIVE To gain experience in the field of Psychology to complement my

academic program.


Bachelor of Arts in Psychology

Expected: May 2016

GPA: 3.0/4.0

HONORS Psi Chi National Honor Society for Psychology

RELEVANT

COURSEWORK Psychology of Human Development Social Psychology

Principles of Interviewing General Psychology

Research Methods Cognitive Processes

Introduction to Counseling Abnormal Psychology

Introduction to Computers Group Dynamics

COMPUTER


EXPERIENCE Daycare Assistant, June 2009 to present

Little Kids, Incorporated, Philadelphia, Pennsylvania

Teach and supervise kindergarten age children

Create activities for the after school program

Maintain and decorate bulletin boards

Cashier, March 2008 to May 2009

Genuardi’s Family Markets, Philadelphia, Pennsylvania

Operated cash register and handled monetary transactions

Organized and shelved stock

Trained new cashiers

AFFILIATIONS Member of the Social and Behavioral Sciences Club, Holy Family

University

Student Government President, Holy Family University



36

SPORT MARKETING-

MANAGEMENT

RESUME

37

JOHN J. DOE

1234 Main Street

Philadelphia Pennsylvania 19154

(215) 555-5678

[email protected]

________________________________________________________________________

OBJECTIVE To gain experience in the field of Sport Marketing-Management to



Bachelor of Arts in Sport Marketing-Management


GPA: 3.9/4.0


Dean’s List – Spring 2010

RELEVANT

COURSEWORK Principles of Financial Accounting Business Law

Principles of Managerial Accounting Economics of Sport

Principles of Management Sport Facilities

Principles of Marketing Events Management

Sport Marketing and Promotion

COMPUTER

SKILLS Microsoft Word, Microsoft Excel, PowerPoint, Internet Applications

EXPERIENCE Workstudy, August 2009-present

Holy Family University, Philadelphia, PA

Answer telephones

Perform duplicating tasks

Bookkeeper, January 2008-March 2009

Northeast Times, Philadelphia, PA

Gained knowledge of Accounts Receivable and Accounts Payable

Communicated with vendors and customers

Used computer applications in daily work




38

SOCIOLOGY RESUME

39

JOHN J. DOE

1234 Main Street


(215) 555-5678

[email protected]

________________________________________________________________________

______

OBJECTIVE To gain experience in the field of Sociology to complement my

academic program.


Bachelor of Arts in Sociology


GPA: 3.5/4.0

RELEVANT

COURSEWORK Introduction to Sociology Social Problems

Social Welfare and Human Services Social Theory

Principles of Interviewing Marriage and the Family

Adult Development and Aging Social Deviance

Race, Class and Gender: Diversity and Inequality


EXPERIENCE Bank Teller, January 2009 to present

Commerce Bank, Philadelphia, Pennsylvania

Conduct daily monetary transactions

Handle customer inquiries and complaints

Train new personnel

Assist in the loan process

ACTIVITIES Social and Behavioral Sciences Club, Holy Family University

Rainbow Connection Club, Holy Family University



40

INTERVIEWING TIPS

This section of the Cooperative Education and Internship Guide will assist you

with some of the techniques of interviewing and will complement what you learned in

your Interviewing Workshop. After you have experienced a co-op or internship program,

you need to contact the Director of the Careers Center to obtain assistance on the cover

letter (the Co-op Department now writes your cover letter) and update your current

resume for your career following graduation.

Basics of Interviewing

There are several basics you should be aware of about interviewing before you go

on the interview.

Phone Etiquette. Be professional in your speech when speaking to an employer

on the telephone. Avoid the "yeahs" and "uh-huhs." Make sure you ask for directions to

the interview, and confirm the date and time before you hang up the telephone. Contact

the Co-op Department and make a member of the staff aware of the date and time

of your scheduled interview.

How to Dress for an Interview. Your primary goal in dressing for an interview is

to feel great about the way you look while projecting an image that matches the

requirements of the job and the company.

Women should wear dress shoes, nylons, a dress or suit. A navy blue or black

suit is suggested. Make-up should not be excessive; wear little or no perfume. Ladies

with long hair should have their haired pulled back or up in a twist. Shoes should

coordinate with the suit and have a one to two inch pump heel. Go for perfection! Wear

professionally pressed clothing in natural fabrics. Spend a little more on a suit than you

normally would; you want a suit that makes you feel confident about yourself. Ladies,

please note: no mini-skirts.(no shorter than an inch above the knee). Men should wear

dress shoes, a suit, a shirt and tie. Your shoes should be polished and your suit should be

some shade of navy blue, gray or black. If you are applying for a finance or accounting

job, a very conservative suit would be appropriate. Men should have their hair above the

collar and absolutely NO earrings in the ear, or anywhere else for that matter.

Image is important to all companies and organizations. Once you've been hired,

your colleagues will tell you what is and is not acceptable by way of attire.

41

Preparation for the Interview

Research the Organization

Before your interview, you want to find out more about the company or

organization. By researching the company, you will be better prepared to answer the

interviewer's questions and ask questions that demonstrate your interest in the company

and in the position. Besides increasing your confidence, researching the company will

help you make an informed decision on whether or not you want to work for this

particular company or organization. The best way to obtain information about the

company or organization is to type in the name of the company in an internet search

engine and find the link to the company website and any other websites that mention the

company name. Find out as much as you can, so that your questions will sound

intelligent and show that you researched the company before the interview. You will also

be able to respond to questions during the interview because “you did your homework.”

Research the Job

Print out the job description from our website:

http://web3.holyfamily.edu/coop/jobs.html. Memorize all the specific skills that the

employer is looking for in a job candidate. Start thinking about how the employer would

think of you as a job candidate in terms of skills needed for the position. What would the

employer perceive to be your strengths? Your weaknesses? Try to understand what it

was about your resume that attracted your employers as well as what concerns you may

need to overcome.

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Prepare and anticipate questions

WHAT THE EMPLOYER WANTS FROM YOU

► What skills and abilities you possess, particularly those job-related

► Why you chose your field

► Interest in your field

► What coursework/knowledge you possess

Subjective Evaluation:

Eye contact Maturity Verbal skills Enthusiasm

______________________________________________________

WHAT YOU WANT FROM THE EMPLOYER

► Details about the position

► Training you will receive

► Does the position meet your expectations

► How will position enhance your career goals?

► Get a feeling for the company atmosphere, co-workers, supervisor

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The Interview

The interview has two advantages:

(1) It gives you an opportunity to demonstrate your strengths, enthusiasm and

suitability for the co-op placement or internship;

(2) It gives you a chance to find out more about the organization.

Keep these points in mind as you prepare for your interviews:

1. Think ahead about the questions you will likely be asked and how you will

respond. Stay relaxed. Interviews usually follow fairly predictable lines.

Interviewers often invite you to "Tell us about yourself" or they will ask "Why are

you interested in a co-op or internship with our organization? What do you

expect from a co-op or internship? Why should we hire you?

2. Show that you know something about the organization's work. To prepare for

the interview, read a description of the organization in the recruiting literature or

on the Internet. The more you know about the organization, the more you will

stand out in the interview and tailor your interests and skills to the organization's

needs.

3. Control the parts of the interview that you can control. This means arriving

early, looking good (interview clothing should be conservative), and having

copies of your resume, a writing sample (if applicable), perhaps a

recommendation, and all correspondence you have submitted to the organization.

Make sure you're ready with some thoughtful, insightful questions when the

employer turns to you and asks, "Do you have any questions."

4. Follow-up your interview immediately after with a short "thank you" note to

each person with whom you interviewed within the organization. Mention in this

letter that you will contact them in the next week to find out if you can provide

more information.

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WHAT CAN I DO TO PREPARE FOR THIS INTERVIEW?

BEFORE THE INTERVIEW

Identify your strengths, skills, goals, and personal qualities. This will enable you to

convince the interviewer that you are the employee he or she is seeking.

Research the organization by reading an annual report, other literature, or using the

Internet. Find out the job title and full name of the person who will interview

you. This will demonstrate that you have a sincere interest in the position and

will enable you to ask intelligent, appropriate questions.

Practice interviewing with a friend. An interview requires more than casual preparation.

Rehearsing will make you feel more self-confident and help you make a better

impression.

Ask your adviser or instructor for a mock interview.

Dress professionally and conservatively. If you make a negative impression, you may

not be fairly considered for the job.

AT THE INTERVIEW

1. Arrive on time. If you arrive late, it reflects poorly on you and may decrease the

amount of time the interviewer planned to spend with you.

2. Greet the interviewer by his or her title and last name; offer a firm handshake

and a warm smile.

3. Be specific, concrete, and detailed in your answers. Avoid "yes" or "no"

responses. The more information you volunteer, the better the interviewer gets

to know you and is thereby able to make a better hiring decision.

4. Be aware of the non-verbal messages you convey. Speak in an assertive voice

and make good eye contact.

5. Do not mention salary in a first interview, unless the employer does. When

asked, give a realistic range for your position which will probably be on a per

hour basis, and add that experience is the most important factor to you. Be

careful not to over-price or under-price yourself.* (Note: Salaries for most co-

op positions are already set by the employer. If there is a range given, you may

get the higher end of it, depending upon your experience and how you

demonstrate it to the employer.) Internships may offer a stipend for meals

and/or transportation, or may be unpaid because the employer is offering

experience and training.

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6. Ask articulate, intelligent questions at opportune moments, but preface them

with statements, which demonstrate that you have done your "homework" on the

company. Your questions should convey enthusiasm and sincere interest in the

position.

7. Be prepared to adapt to different styles of interviewing. Some interviews are

more structured than others. Note when the interviewer is bored or interested in

what you are saying; take verbal and nonverbal cues from him or her.

8. If you are asked about weaknesses in your background, do not deny them.

However, never volunteer information that will reflect negatively on you.

9. Ask the interviewer when a decision will be made and if and when the Co-op

Department can call and find out about the result of the interview. At the end of

the interview, thank the interviewer for the time spent with you, and express your

interest in the position.

AFTER THE INTERVIEW

1. Take notes on what you felt your weaknesses were in the interview or questions

you had difficulty answering, and determine how you can improve your next

interview.

2. Type a brief letter to the interviewer letting him or her know of your interest and

expressing appreciation for the time and consideration given to you. Also, talk

your interview over with a member of the Co-op Staff.

3. Follow up with the staff member of the Co-op Department who is helping you

with placement. Email him/her to let them know how you think the interview

went. They will follow up and confirm whether or not you will be hired/selected.

If offered the position, a few days is a reasonable amount of time for you to make

a decision. All offers of employment deserve a reply, preferable written, whether

or not you accept the offer; notify the Co-op Department first.

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TYPICAL EMPLOYER INTERVIEW QUESTIONS

Keep in mind that all questions serve a specific function. To help you better understand

the purpose of the conversation, we're also going to tell you why you're asked these

questions. Remember that your interviewer's questions may be phrased differently than

the ones below. These are just a few examples of the many questions that you could be

asked on a job interview.

ICE-BREAKERS

THE QUESTIONS PURPOSE

1. Did you have any trouble getting here? * To put you at ease.

2. Can you believe this weather? * To engage in informal conversation

3. You mentioned on your resume that you

ski…where do you like to go?

EDUCATION AND WORK HISTORY


1. Tell me about yourself? * To assess your background and

skills in relation to the position.

2. Why did you choose Holy Family * To decide how you will react and

University? make decisions in the future.

3. What are your extracurricular

activities?

4. Tell me about your grades overall

and in your major?

5. What has been your most rewarding

University experience?

6. What have you learned from the

other jobs you have held?

7. Why should someone hire you?

8. What do you consider to be your greatest

strength? Weakness?

9. How do you think a friend/teacher/professor

who knows you well would describe you?

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VALUES


1. What kinds of personal satisfaction do * To determine how well you

you hope to gain from work? understand yourself.

2. What motivates you? * To obtain information about

your motives.

3. Describe how you work under pressure,

with deadlines, etc.?

4. Are you a creative problem solver? Can

You give an example?

5. Do you prefer working with other or by

yourself?

How do you work in a team? Describe any team experience you have had.

How would you rate yourself as a leader? An employee?

How do you deal with criticism?

AMBITIONS AND PLANS


1. What does success mean to you? * To learn how much you have

thought about future goals.

2. What are your long-range and short-range * To know the degree of your

goals and objectives? How are you ambition.

preparing yourself to achieve them?

3. What personal characteristics do you * To see if your goals are realistic

and feel are necessary to succeed in your to find out how actively you

pursue field? your goals.

4. Do you have plans for continued study?

5. What do you see yourself doing five

years from now?

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COMPANY/ORGANIZATION


1. What do you know about our * To see if you have conscientiously

company? researched the company.

2. Why did you choose to interview * To determine if you are a "good

with our firm? match" for the organization.

3. Are we the type of firm you would * To reveal your interest in the

seek out for employment upon company.

graduation?

4. What do you feel our company has to

offer you?

5. In what kind of work environment are you

most comfortable?

6. In what ways do you think you can make

a contribution to an organization?

7. Do you mind routine work?

8. How would you describe your ideal job?

WIND-UP AND PROCEDURAL


1. When could you begin work? * Closing for the interview.

2. Do you have any more questions? * Opportunity for additional

comments or questions.

3. Is there anything else I should know * A last chance to "sell" yourself

about you?

4. After today's interview, do you still

think the position is best suited to you?

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QUESTIONS YOU MIGHT ASK


1. What are the duties and * To express your interest responsibilities for this position? in the position.

2. Can you describe for me a typical * To help you determine if

day on the job? you want the job.

3. Can I expect more responsibilities as

I master previous duties?

4. Will I be working with other interns

in this position?

5. Will you be my immediate supervisor?

(If so,) what are your personal expectations?

6. Does the company have long-term plans

for this department?

7. Is there a training or orientation program

for new employees?

8. What are the organization's future goals?

QUESTIONS YOU SHOULD NOT ASK "How much is the salary?"

Any question that begins with, “If you should decide not to hire me ..."

"You don't expect me to work overtime, do you?"

ILLEGAL QUESTIONS

Although uncommon, listed below are questions sometimes asked by an unsavory

interviewer. You are not required to provide this personal information. Your best

response may be, "How do you feel that information is relevant to the position?"

· Are you married?

· How old are you?

· What is your nationality?

· Do you have children?

VERY IMPORTANT!

AFTER THE INTERVIEW

-The Thank You Note-

(Should be written within 48 hours after your interview)

100 Your Street

Hometown, State 01000

Date

Mr. John Doe

Director of Human Resources

XYZ Company

500 Fortune Street, Suite 1050 City, State 01000

Dear Mr. Doe:

Your first paragraph thanks the interviewer for his/her time and consideration. You

may also express how much you enjoyed the meeting and learning more of the position at

his/her firm.

The second paragraph might sum up some important qualifications you possess which

make you a good candidate for the position. For example, "I believe my organizational

abilities would make me particularly effective in this position", or "I am quite interested

in the accounting internship with XYZ Company because it complements my coursework

in taxes and auditing." Be enthusiastic and sincere with your comments.

The last paragraph thanks the employer once again for his/her interest in you as a

candidate. You may also write something to the effect of "I look forward to learning of

your decision" or "I am excited about gaining more knowledge in the field of social

work" or "The marketing internship at your firm sounds like an exciting opportunity."

Sincerely,

Your Name

Telephone Number

P.S. Keep it short and sweet (one page) and check your spelling and typing!

If you would like, drop by the Co-op Department or have your co-op instructor or

academic adviser look over your letter.

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10 Last Minute Pointers……

1. Arrive on time.

2. Introduce yourself in a courteous manner.

3. Read company materials while you wait.

4. Have a firm handshake.

5. Use body language to show interest.

6. Listen.

7. Smile, nod, and give nonverbal feedback to the interviewer.

8. Ask about the next step in the process.

9. Thank the interviewer.

10. Write a thank-you letter to anyone you have spoken to.

The Interview in a nutshell….

In 15- 20 MINUTES YOU MUST:

► Talk about the job and relate it to your skills and strengths.

► Make it a conversation.

► Avoid "yes/no" responses

► Tell the interviewer about your highlights.

► Listen carefully to your interviewer.

BE PREPARED!

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NOTES

resume writing - holy family university...veronica thomas secretary 267-341-3403...

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