RICHARD A. FRANK

125 Prospect St Apt. 4G Stamford, CT 06901 Mobile: (203) 952-9242 rikfrank1@gmail.com

OBJECTIVE

A position in which I can make a significant contribution to an employer through an increase in sales volume and profit Technical Skills and Qualifications

• Symantec Ghost • VPN / Securid • VERITAS backup exec

• e-commerce • Microsoft off ice 365 • Microsoft Window s 95, 98, me, xp

Microsoft Exchange/Outlook 2014

Plan-o-gram Expert Unix Word 2010, Pow erPoint, Excel, Access

Window s Server 2003 Window s 7 Pro & home Edition

Window s 8.1, Window s 10, NitroPro 8,9

protocols: tcp / ip, w ins, dns, dhcp, ethernet, fast ethernet hardware: smart phones, servers, Laptops, modems, printers, scanners, routers, hubs, patches, switches, Tablets

Current Experience

Crossmark/Promoworks Various CT Locations 3 - 2015 - present Engagement Specialist

Engagement Lead at over 12 locations on a rotating basis Performed over 500 product demonstrations Used skillet, microw ave, toaster over, cofee pot in demonstrations Consistent 100% tasks completion since employ

Mystery Shopper gave exceptional service reccomendation to store managment on my behalf Crossmark/Samsung Various NY, CT Locations 10 - 2014 - 2 - 2015

Sales Representative Electronics Expert Advanced Electronics Certif ication Team Lead at over 30 locations on bimonthly cycle basis

Performed hundreds of Factory resets of Electronic devices Top Sales #1 in the nation of certain samsung product models occurred at my locations Consistent 100 % tasks completion rate since employ 100 % customer satisfaction with merchandising assignments performed

100% customer satisfaction with equipment troubleshoot, refresh and installation deployments Crossmark/Marketing Werks Norw alk, CT, Fairf ield, CT and Stratford CT 3 - 2014 - 8 – 2014

All - Star Brand Ambassador 4 Petco Locations 51.7% sales Increase in First w eekend at all stores Sales exceeding 51.7% during employ

Previous Experience

Pioneer Concrete/ Touchstone Construction Stamford, CT / Nw lk, CT Laborer 09 – 2013 - 3 – 2014 House Demolition, laborer

use of Grinder, concrete Chipper, Scraper Stop and Shop Norw alk, CT Clerk/Service Desk

12 – 2008 - 6 - 2013 Front – End Service, Customer Service, Stock, recovery

Cashier, Use of electronic scanners, Cash Registers, Front Desk Processed debit and credit card transactions, validated checks Aw ard winning Clerk for most sales during charity drive 2009, 2010, 2013

Goal Zero Bluffdale, UT 11 - 2011 – 1 - 2012 Tradeshow Subcontractor

Fulf illed 20 day Contract increased profit margin Accomplished returned merchandise to employer presumed “lost” by Event host Former Night Manager Dunkin Donuts Pleasantville, NY 2009 - 2010

Former licensed Insurance Agent Health and Life New York, NY 2003 - 2008

Manpower Computer Specialist Stamford, CT 2011 – 2012 Worked at Citation Air for Manpower Greenw ich, CT

Computer Technician 2012 - 2012 Enterprise Mail Configuration Updates/Installations

End-User Support Global Resources Tinton Falls, NJ 2006 - 2009

Various Subcontractor Agreements • Setup and install platform w orkstations, workstations imaging, technical support, PC troubleshoot & repair • Liaison betw een client and customer

Connected Peripheral devices to equipment and provided remote system support Controlled permissions granted for access Utilized remote access to remove Trojan viruses, install software, and configure software

Brunschwig & Fils White Plains, NY 2005 - 2006

Help Desk/ Technical Support Analyst • Developed and supported Intranet and Infrastructure applications

Accountable for performance evaluations, department management, and priority resource scheduling • Met w ith operations analysts, programmers, and managers, to coordinate resources, forecast budgets, and meet deadlines • Performed telephone, Desktop, System Administration and operations support for approximately 1200 onsite and remote users • Utilized an access based proprietary ticket tracking system for logging and tracking issue resolutions

• Tested, Analyzed and rebooted HP 9000 servers • Assisted users with VPN technology and intranet traff ic control

RICHARD A. FRANK

125 Prospect Street Apt. 4G Stamford, CT 06901 Mobile: (203) 952-9242 rikfrank1@gmail.com

Education and Certifications

OSHA 10 HOUR CERTIFIED – COMPLETED JULY 2013

Affiliated Member Madison Who’s Who 2011-2012

A+ Certification Certificate Norwalk Community College –Completed Dec 2010

National Career Readiness Certificate Silver – May 2010

Associate Degree in Computer Information Systems Norwalk Community College – Graduated May 2002

Bachelor of Science in Information Technology University of Connecticut - Graduated December 2001