RESUME of

Brett Roberts 25/11/1978

2/37 Veronica Street, Ferntree Gully 3156

0459522865

Professional Attributes

It is my VIP customer service and ability to win customers over in any form of

business that makes me a prime employee and excellent person to have in any

workplace.

Professional Goals

I would like to move into a management position that would allow me to

provide guidance to staff, an exceptional customer service that would put any

business in a forward position and an employer that quiet satisfaction of

knowing the job is being done correctly.

NATIONAL STORAGE PTY LTD GLEN IRIS

Assistant Manager- 2014- current.

VIP customer service

Banking and cash handling

Administration

General Cleaning (toilets, kitchen etc..)

Reporting to both my Manager and Senior Centre Manager

Contract Reporting

Marketing

Account management

Stock take weekly

Process of credit cards, BPay, Cheques, Direct Debit, etc

Invoicing/Receipting

Arrears/Calls past due

Use of Avaya phone systems and SITELINK computer programmes

WINE ARC- Handling of customer wines in a controlled

temperature environment.

This has been one of the greatest positions I have ever held and find

National Storage to be a fantastic company that has helped hone my

skills in exceptional customer service.

BITEK AUSTRALIA PTY LTD ACCOUNT EXECUTIVE- 2011 – 2014

On road customer liaison

Sales representation for trade and wholesale

Reporting Direct to National Sales Manager

Technical support

Internal sales and trade counter sales

Time management

Excellent customer skill base

Onsite Customer Liaison

KPI’s and Budgets met

MYOB usage

Cold calling

MATCHMASTER COMMUNICATIONS Victorian Office Manager, 2009 - 2011

Customer Support and Technical Help Selected Accomplishments:

Managed both office and warehouse

Supervised warehouse staff

Managed both senior and junior staff calendars

Respond to all incoming calls and directing them as required

Internal sales and trade counter sales

Coordinating reporting requirements

OH&S manager of VIC Branch

Cold calling and up selling

Invoicing and liaise with SYD accounts

Maintaining all office requirements including stationary and building maintenance

Proofing and collating crucial business documentation

Basic accounting responsibilities including invoicing, expense management and

monthly reconciliations

Use of AUSVANTAGE computer system

Technology Education

MONASH UNIVERSITY

Bachelor of Arts, 1997

Semester 1 High Distinctions

Certificate IV in business administration

Cert 4 in Business Admin (as provided internally through MATCHMASTER)

References Available Upon Request