668 N Coast Hwy #252 Laguna Beach, CA 92651

(949) 544-9772Dane_Allen@hotmail.com

JONATHON DANE ALLEN

EXPERIENCE

Barista/Cashier Sweet Lady Jane's Newport Beach, CA January 2016 - June 2016 Coffee Duties: Ran coffee bar; operated espresso machine and other equipment skillfully, cleaning, calibrating, and servicing daily; responsible for expedient and aesthetically-pleasing completion of all beverage and food orders; Prepared drinks with care and accuracy to meet the high standard of quality and consistency customers expect. Cashier Duties: Ran the register; managed lines and performed operational duties swiftly and accurately, reducing lines and limiting wait times during peak hours; attended to customer needs and requests; provided excellent customer service; answered questions, gave recommendations and tried to accommodate any special requests; possessed extensive product knowledge to recommend and guide customer selections for in-house and custom cake or catering orders. Serving Duties: Prepared and packaged treats and cake/pie slices; utilized thorough knowledge of the products and flavor profiles to increase sales when helping customers select from a vast array of treats, cakes, pies and more; waited on tables for our dine-in guests; assisted the kitchen when possible with food prep, presentation, dishwashing, restocking, deliveries, etc; bussed tables arranged display cases, completed any and all cleaning duties.

Peet’s Coffee & Tea Newport Beach, CA July 2015 -October 2015 Coffee Duties: Prepared and managed drink orders, operated espresso bar, ran register; controlled lines and crowds, brewed drip coffee in urns at least every 30 minutes, demonstrated thorough knowledge of coffee to customers, described flavor profiles, history and roasting methods to make the best possible customer recommendations, ran the bean counter, ground and prepared bulk coffee to customer preferences.

Server/Barista 2GOOD2B Cafe & Bakery San Diego, CA March 2014–December 2014 Serving Duties: Provided table service, taking orders, serving food and beverages, and attending to customers diligently, meeting their needs and requests; made suggestions and informed recommendations based on memorization of menu and full knowledge of flavor profiles and item ingredients. Coffee Duties: Knowledge of coffee and bar drinks, mastery of procedures and methods of coffee and tea prep and production. Make drinks expediently and accurately. Cleaning, stocking of supplies, etc. Cooking and Food Preparation: Worked in kitchen preparing a variety of menu items using grill range, oven, food processor etc. Practiced proper food handling methods and had an eye for presentation; Prepared food and completed orders efficiently and accurately.

Barista/Cashier Coronado Coffee Co. San Diego, CA May 2013-February 2014 Coffee Duties: Made drinks, prepared bar, stocked and organized powders, syrups and supplies; Maintained detailed product inventory; responsible for ordering coffee /supplies from wholesale vendors on time. Customer Service: Developed extensive knowledge of bar drinks and coffee preparation; attended to customer’s needs, providing them with positive experiences and making sure they left satisfied; Managed crowds and drink orders during busy times.

Bank Teller Bank of the West San Diego, CA July 2012 - November 2013 Transactions: Processed deposits, transfers, withdrawals, account inquiries, issue/cash checks. Research: Examined and analyzed account history and patterns, determined suitable products and services for customers based on account data. Customer service: Interacted with customers constantly, comfortably and naturally; able to have fruitful conversations while also completing tasks efficiently; effectively addressed uncomfortable exchanges with customers professionally and tactfully.

Deckhand Flagship Cruises and Events San Diego, CA July 2012-May 2013 Nautical Duties: Tied off boat when entering dock, casted off lines when going out to sea quickly and safely; gained knowledge of engine room and boat mechanics. Customer

Service: Interacted with customers in a positive and natural way; provided directions and tourism information about the city of San Diego. Cleaning duties: Performed general cleaning and boat upkeep, cleaned decks and galley, washed boats.

Deli/Cashier/Server Royal Food Mart San Diego, CA August 2010-June 2012 Cashier Duties: Interacted with customers in a personable and professional manor. Managed the order system for sandwiches and other deli items; from order placement to completion in a high volume fast paced environment. Memorized the prices of all store items, and calculated customer bills swiftly. Deli and Vendor Duties: Prepared meats, cheeses, vegetables and other deli products. Dishwashing, dusting, deep clean on floor mats and sinks/deli-case/freezer, sweeping, moping, stocking beverages and dry goods. Paid vendors and took inventory from delivery personnel. Floor Duties: Kept track of inventory and other products that needed to be ordered. Made daily trips to wholesalers for supplies and was responsible for making lists and knowing what products were needed. Delivered Sandwiches: Made sandwich and grocery deliveries daily and large lunch catering deliveries weekly, both in car and on foot. Waited on Tables: Actively monitored the café for dirty tables and countertops that needed to be bussed. Served food and beverages to customers. Frequently checked on dining customers to see if they needed further service. Answered questions and made recommendations so that customers left feeling personally attended to.

Barista/Cashier Peet’s Coffee & Tea San Diego, CA April 2008-September 2009 Coffee Duties: Prepped drinks, managed drink orders, worked the cash register, consolidated daily pastries and coffee, performed basic cleaning duties, and stocked store for the morning.

EDUCATION San Diego City College 2014 - 2015 Sophomore Year

Portland State University 2009 - 2010 Freshman Year

The Winston School 2008 - 2009 High School Diploma

Canyon Crest Academy 2005 - 2008 Freshman, Sophomore, and Junior Year

SKILLSArticulate speaker and writer, strong critical thinker; helpful, warm, personable and friendly; computer proficiency in the following programs: Microsoft Word, Microsoft Excel, Adobe Photoshop; rudimentary programming skills (html); keen eye for imaging (Adobe Illustrator and Photoshop); limited proficiency in sign language (2 years of study).Culinary skills: food preparation and cooking (various styles of cuisine), well developed pallet. Some knowledge of wine varietals. Extensive knowledge of beer styles, taste profiles, food pairing and brewing methods. Well versed in coffee and tea flavor profiles, the preparation and cycle of a coffee bean from the plant to someone's cup, and the various roasting methods used today. Barista certified (proof of certification available at perspective employer request)

REFERRALS

James Jolicoeur General Manager (909) 781-0741 Annette Hermez Service Manager (619) 667-7700 Manny Daniels Restaurant Manager (619) 522-0217 Mike Bates Business Owner (619) 886-9565