RESUME

Prashant Jadhav E-mail:- prashant.jadhav.pune@gmail.com,

Cell : 8055861373, 8237852441

Career Objective :-

To be part of the leading team that delivers world-class solution for improving the efficiency of the company by utilizing the resources effectively as Technical Support Executive.

Professional Summary :-Having 3 + years of progressive experience as Technical as well customer support. Presently Working with Wipro Limited Pune as a Technical Support Executive. Since 22th Aug. 2012 to till date.

Organization : Wipro Limited

Work Profile :

1. Good experience in UI design and System Design.

2. Demonstrated capabilities working closely with users of various levels within an organization to help define requirements.

3. Proficiency in various programming language and Database programming.

4. Distribution of tasks to team members and tracking the progress of the tasks.

5. Daily and weekly status reporting to client through mails and calls.

Title : British Telecom Internal Services (Mobility)

Position : Technical Support

Responsibilities

Core member of Production Management .

Handling different Network Issues.

Data Maintenance

Client Interaction through Daily Calls

Training for new team members

Project :

1. Handling different events to resolve network bars like GPRS bar,

International and Premium bar, roaming bar.

2. Troubleshooting different issues like voicemail, GPRS, synchronization etc.

3. Resolve network quires like:

I PORT OUT: Changing number from one network to other network

II PORT IN: Changing from other network to BT registered network.

GUI Fastcapods and DISE

Hardware Intel Core I5

Operating System Windows 7

Back End : Basic knowledge of SQL and Unix.

2. Organization : Ultratech Limited (Adityabirla Group)

Designation : IT Consultant

Work Profile :

1. Participate in on-call responsibilities in support of a 24 x 7 x 365 production environment

2. Providing L1 support For SAP related as well N/W related issues. 3. Monitor proper functioning of sap flows & related functional procedures.4. Identifying business process improvement needs & opportunities.5. Validation of business and SAP flow blueprints.6. As per client requirement do changes or add additional logic to custom report or

standard sap objects.7. Involved in debugging process and production support.8. Worked on the performance issue of the report.9. Working with COF software.

3. Organization : Spectrum Business Support Ltd, Pune

Designation : Technical Support Executive.

Duration : 22nd, July. 2008. to 8 June, 2010.

Product : Grand Jurix, eJurix

Company Profile :-

Spectrum Business Support is the product based company, has developed cutting edge

technologies in the areas of Information Retrieval and Knowledge Management (IR&KM).

Spectrum was one of the first Indian software companies to appreciate the value of IR & KM

systems and develop technologies therefore. These technologies have been successfully

deployed in various products/services for the Legal Fraternity, Government Bodies, Banking

and Financial Services sector, leading Consultancies as well as Corporate.

Work Profile: -

Resolving customers issue as well as installation support on site as well on phone line. Providing registration keys and activation file to activate software by verifying

client product validity. Creating id and password thorough admin module for web based client. Designing weekly web-update and uploading data to server. Preparation of weekly and quarterly analytical report of the daily calls.

4. Organization: IBM Pune. I have 15th months experience in “IBM” As “Technical Support Specialist” from 30 March- 2007 –19 July .2008

Company Profile :-

IBM Global Process Services (formerly IBM Daksh), is an integral part of the company’s Globally Integrated Enterprise model. The new name reflects IBM's position as a leading global provider of innovative business process services for clients seeking to cut costs, improve operation efficiency and take advantage of the opportunities in the global economy.

Designation: - Customer support Specialist.

Work Profile:- Receiving call from customer. Making data entry in the system software. Solving queries of the customer. Providing feedback to the customer. Best in IVR (Internal Voice Recording) Presentation, as like Greeting, Blank call Script and Soft Skill. Benchmark client’s competitors to understand your client’s key challenges and priorities.

Monitor progress carefully and remove any obstacles. Be a champion for strategic risks taking, and passion for Organizations successful future.

QUALIFICATION:-

Diploma in computer Egg. from MSBTE,Mumbai in the year 2003 HSC form Aurangabad board in year 1995 SSC form Aurangabad board in year 1992

Personal Information:

Name : Prashant Kondiba Jadhav.Address : Sankalp Nagari,

Flat no F6, Prande Nagar , Opp. to Dhanori Police Station Dhanori, Pune-41115

Date of Birth : 3rd Aug.-1977Marital Status : SingleHobbies : Making New Friends, Listening to music.

Positives Strength : Don’t like to repeat mistakes which have done Nationality : India

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DECLARATION:-

I hereby declare that the above information given by me is true to the best of my knowledge and belief.

Date : 10/05/2015 (Signature)Place: - Pune Prashant Jadhav