Thomas Cook * 104 Runaway Bay Dr. Apt 110 * Virginia Beach, VA. 23452 * 757-701-7204 * E-Mail tddcook@yahoo.com

Summary of Qualifications:

Five + years experience in Information Technology. Possess extensive knowledge of manual and automated testing in many environments. Outstanding script writer. comprehensive knowledge of database and programming languages as well as networking abilities. Excellent analytical skills, seasoned internet user. Working knowledge of Unix, Windows, and MAC systems. Well versed in technical support, desktop support, and customer support.

Programming languages and platforms:

C Programming in a UNIX Environment, Unix/Linux, Programming Logic/Structured COBOL(AS400), SQL and Relational Database Programming (Oracle 11g), Systems Analysis / QA Analyst, Windows, Advanced Visual Basic Programming (5.0), Object-Oriented Programming Using C++, Windows, MAC

Software Applications:

Test Director, WinRunner, Drive Image, Ghost, Microsoft Office, Service Desk Express, Grid Manager, Sharepoint, Wavenet, DMT, Interface Engine

Relevant Work Experience:

Prep Cook/Fry Cook Bahama Breeze Caribbean Restaurant Virginia Beach VA. 23452 June 13 – Present. Prepare items for the restaurant for the line to fry, grill, saute’, desserts for the customers. I also work on the line as a fry cook.

Online Customer Support Liberty Tax Service Virginia Beach, VA 23454. January 13 – April 13. To assist customers with system and application issues with Liberty Online Tax Service using online chat and Lotus Notes e-mails. To troubleshoot and resolve errors with printing, calculation, missing information and other errors of the application. Transferring system errors back to the developers for evaluation.

Prep Cook Waterman’s Surfside Grille Virginia Beach, VA. 23451 May 12 – Febuary13. Preparing and prepping most of the entrees for the restaurant. Taking inventory and receiving inventory from vendor’s checking for freshness and content.

Computer Operator Sentara Data Center Norfolk, VA. 23502 June 08 – May 10. Functioned as a Computer Operator who monitored systems that maintain Sentara Healthcare’s functionality. A project lead for the reserving of IP addresses and print queues for printers installed throughout Sentara Hospitals and facilities. A team lead in setting up servers to be upgraded for all applications in the system. Entitled to use Grid Manager to give devices IP and MAC addresses and creating printer queues for networked printers. Training team members how to use Grid Manager and create print queues in DMT. Created change orders for the LAN Group to schedule outages for service. Effectively troubleshot systems when down and escalated to correct team members. Monitored LAN, WAN connections to the network to make sure sites and servers were running correctly. Monitoring the Mobile mail application to make sure the paging system stayed active. Pinging sites, servers, mobile mail, and other threads to make sure connections were always present. Running the Mainframe, Interface Engine, Service Manager, OVO, Cerner and other systems to make sure jobs didn’t fail and ran to completion. Checked Netprint to insure the print queue stayed in correct parameters and back-ups did not occur. Ran reports for certain operating systems. Running and printing checks for payroll and other needs. Placed tapes in tape drives when prompted so jobs could run to completion.

Thomas Cook * 104 Runaway Bay Dr. Apt 110 * Virginia Beach, VA. 23452 * 757-701-7204 * E-Mail tddcook@yahoo.com

Technical Support Liberty Tax Service Virginia Beach, VA. January 10 – April 10. Assisted customers with system and application issues, with Liberty Online Tax Service, using online chat and e-mail. Troubleshoot and resolve errors with printing, calculation, missing information and other errors of the application. Transferring system errors back to the developers for evaluation.

Contract Work Experience: July 1998-January 2001QA Tester/Analyst T.I.S. Worldwide, Charlotte, NC Working with Win2000 testing team to create test scripts for 1100 + Applications for the Bank of America. Testing applications on Win2000, Win NT, and Win 95 operating systems and pulling info from different databases. Using Test Director to write scripts and track errors. Multitasked using several machines running different applications on each one. Documented in a consistent and accurate manner, as projects moved forward. Implemented VeriTest to compare clean build loads to old build loads to check for application specification compliance. Using Partition Magic, Ghost, and Drive Image to create baseline images on PC’s to be used to re-image the PC’s.

QA Tester/Analyst Parks & Company, Winston-Salem, NC A member of the Business Testing team working with E-Business at Wachovia Bank. Testing web based applications for online banking. Worked with the mainframe (Extra) to verify accuracy of accounts between mainframe and banking system. Worked on different platforms such as I.E 4, I.E. 5, AOL, Netscape, and also testing on the Mac. Used Test Director to log the outcome of testing scenarios and to track bugs. Checked all areas of Internet activity to assure proper and precise functionality for actual customer input in the system. Created and updated scripts as needed.

QA Tester/Analyst Headway Corporation, Virginia Beach, VA. Testing team member assigned to test all areas of software for Coastal Training Technologies Virtual University. Tested and checked CDROM’S for accurate real-time performance. Created audio and video screens, added question screens, put together story boards, and placed and removed sections of the course for editing. Checked functionality of buttons on screen, index folders, and every option on the system.

Technical Support Remedy Intelligent Staffing, Chesapeake, VA. Assisted users at Canon Information Technology Services with problems they had with peripheral devices. Troubleshoot printers and other devices so they functioned properly. Checked for correct IRQ settings, insuring the right drivers were used, and making sure the right port was captured.

QA Tester/Analyst CBCI, Wintergreen, VA. A member of the Richter Y2K Testing Team for the Navy Exchange Company (NEXCOM). Testing all areas of the Richter Automated Merchandising System for year 2000 compliant dates and proper functionality inside the system itself. Documented and created test sheets for the system before and after the Richter Y2K conversion. Testing consisted of creating purchase orders, modifying, and updating the orders. Also cancelled, distributed, and transferred purchase orders. Created styles (with and without UPC’s), events, vendors, and stores to insure proper testing of equipment. Implemented price changes throughout the system to verify Richter ran accurately and correctly. Performed testing using Telxon 960 VRR and EDI. Tested and checked date fields in RAMS 2000. Incorporated Test Director and WinRunner to run automated tests on the Richter system. Located and documented 6 and 8 byte date fields in Unix to verify their accuracy. Formulated programs in BBX by creating data files and opening, writing, and printing from them.

Desktop Support: Apex Systems, Richmond, VA. Administered desktop support to users at Sentara Norfolk General Hospital in a Novell Client 32 environment using Win 3.1 and Win 95. Reimaged PC’s to install Client 32 to PC’s along with the installation of network cards, motherboards, and other peripheral devices and software. I assisted with applications such as GroupWise, Word Perfect, Excel, Access, and Wavenet. Set-up and attached users to network and local printers. Also working with LAN to administer rights to users and assist in patching jacks.

Continued Work Experience:

Sentara Norfolk General Hospital Norfolk, VA. December 04 – June 08. Monitored heart patients on telemetry and deciphered heart rates, rhythms, and arrhythmias. Notified nursing staff and doctors of

Thomas Cook * 104 Runaway Bay Dr. Apt 110 * Virginia Beach, VA. 23452 * 757-701-7204 * E-Mail tddcook@yahoo.com

lethal rhythms and rhythm changes. Charted information on each patient frequently to keep aware of patients well being.

Lloyd Electric Co. Virginia Beach Va. January 01 – May 04. Installed and/or fixed electrical devices for new and old construction work throughout the Sentara Hospitals.

Education: Earning credits at Tidewater Community College in a Database Specialist program.

ECPI College of Technology, Virginia Beach, VA. A.A.S. Degree Computer Programming/Networking & System Administration. December 96 -August 98

Johnson & Wales, Charleston, SC. Culinary Arts, September 92 - May 94

Sentara School of Health Professions Virginia Beach, VA. June 04 – December 04 Certificate.

Military: Army National Guard Manchester, CT. February 80 – February 86 A member of the 1/169th

Infantry Division. Medical Specialist assigned to various companies throughout the 43 rd Brigade to provide medical support. Received an Honorable Discharge from my unit.