Ba

Nationality

Name Xavier James KaippuMobile No 0097150 – 3202354Email Id x.james777@gmail.comAddress: Al Mushriff Bldg, Flat no 135, Al Qusais, Dubai UAE.

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CURRICULUM VITAE

Skillset

Team Player Decision making and

problem solving skills. Team Management Operations Administration Quick Learner Target oriented Ability to work under

maximum pressure Positive Attitude

EducationBachelor of Commerce

Additional qualificationLean Six sigma Green belt certified.

Computer Proficiency:

Strong PC skills with remarkable knowledge of MS office & power point

Nationality: Indian

Passport: H6406209

Languages: EnglishHindi Malayalam Marathi

CAREER HIGHLIGHTS

A highly motivated and ambitious individual with overall 12 years of experience in handling confidential tasks and making routine office tasks as efficient as possible.

Possessing excellent management skills and having the ability to work with the minimum supervision whilst leading a team of 40.

Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently.

Strong PC skills – MS Office & Power point Worked on multiple applications such as FAST, Admin Client, Tracqr, Citrix, 2.0

Outlook.

WORK EXPERIENCE

Sterling Talent Solutions, Mumbai - August 05 2011 to February 02 2017.

Position: Team Leader -Operations

Responsibilities

Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort and at the same time provide the team with a vision of the project objectives.

Motivate and inspire the team by setting good example, along with coaching and developing team members; help resolve dysfunctional behavior.

Facilitate problem solving and collaboration with the Backend team and equal involvement with the Client facing team for verification related responsibilities.

Encourage creativity, risk-taking, and constant improvement, recognize and celebrate team and team member accomplishments and exceptional performance.

Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.

Sterling Talent Solutions - Sept 2007 to Dec 2010

Position: Order Creation Specialist/SME

Responsibilities

Order Creation is the initial step in the entire process of background screening; our duties are to enter the candidate’s available data in the system and process the order for a background check, which is later proof read by me for the accuracy check.

Contact the client representatives or the applicants via direct calls or emails per client specifications in case of any kind of additional data is required to process the order.

Barclays Bank / Excel Vision – January 2011 to May 2011

Position: Lead Generator – Credit Cards

Barclay’s has been providing banking, investment banking and investment products and services for over 300 years. Barclays Group operates in over 60 countries and employs more than 111,000 people worldwide.

Responsibilities Drive credit card lead Generation targets through a team of Operation executives through Tele calling & direct

sales. Creating customer database through effective Tele calling and generate leads. Fix up appointments with customers and explain the product and close the deal. Processing of documentation and ensure quality deliverance. Drove the short-term and advanced promotional planning processes. Analyzed key aspects of the business to evaluate the factors driving results and summarized results into

presentations. Collaborated with Legal Team and Database Management teams to achieve Goals. Created market and customer-specific marketing solutions.

Lal’s Group “Mr.Price” – Sept 2003 to August 2007

Position: Assistant Store In charge – Retail Sales

Mr. Price (now renamed as ‘Style Studio’) is a brand which caters to the fashion needs of Men, Women and kids in today’s modern and corporate world. Lal’s Group also holds the franchisee for some other prestigious brands like Bossini, G2000, Trucco, Homes R Us & Daiso.

Responsibilities

Maintain records and prepare weekly, monthly and yearly reports of sales and staff performance. Implemented new ideas on visual merchandising. Maintain inventory records, stock flow and continuous replenishments. Train staff on vigilance, prevention of stock loss and thefts. Present sales summary, plans and forecast to the management team. Set up basic store standards and increased customer flow by providing excellent customer service. Planned Sale & Promotional activities with the help of Superiors resulting in increased sales for the store. Suggested and implemented changes in pricing and sales policies which increased profitability and customer loyalty

Modi’s Resort Ltd - Jan 2001 to Jan 2003

Position: Front Office Supervisor

Modi’s Resort is a Health and RejuvenationCenter cum Luxury Resort which caters to the needs of customers for their different types of Rejuvenation as well as corporate customers for their Conferences facilities.

Responsibilities

Handling all front office related duties, such as billing, guest specific requirements etc. Provided training to new recruits about the procedures of Front Office and customer service.

EDUCATION

Institute name Course completed Academic Year of passing

TQMI - Motorola Solutions Lean Six sigma Green Belt certification April 2015 .

Techno Global University Bachelor of Commerce 2014

Passport details:

Passport Number : H6406209 Date of Renewal : 17/09/2009 Date of Expiry : 16/09/2019

Personal details:

Date of Birth : 21st March 1979 Nationality : Indian Marital Status : Married

Acknowledgement:

I hereby confirm that the above details are true to the best of my knowledge.

Xavier James Kaippu

Sterling Talent Solutions - Sept 2007 to Dec 2010

Position: Order Creation Specialist/SME

Responsibilities

Order Creation is the initial step in the entire process of background screening; our duties are to enter the candidate’s available data in the system and process the order for a background check, which is later proof read by me for the accuracy check.

Contact the client representatives or the applicants via direct calls or emails per client specifications in case of any kind of additional data is required to process the order.

Barclays Bank / Excel Vision – January 2011 to May 2011

Position: Lead Generator – Credit Cards

Barclay’s has been providing banking, investment banking and investment products and services for over 300 years. Barclays Group operates in over 60 countries and employs more than 111,000 people worldwide.

Responsibilities Drive credit card lead Generation targets through a team of Operation executives through Tele calling & direct

sales. Creating customer database through effective Tele calling and generate leads. Fix up appointments with customers and explain the product and close the deal. Processing of documentation and ensure quality deliverance. Drove the short-term and advanced promotional planning processes. Analyzed key aspects of the business to evaluate the factors driving results and summarized results into

presentations. Collaborated with Legal Team and Database Management teams to achieve Goals. Created market and customer-specific marketing solutions.

Lal’s Group “Mr.Price” – Sept 2003 to August 2007

Position: Assistant Store In charge – Retail Sales

Mr. Price (now renamed as ‘Style Studio’) is a brand which caters to the fashion needs of Men, Women and kids in today’s modern and corporate world. Lal’s Group also holds the franchisee for some other prestigious brands like Bossini, G2000, Trucco, Homes R Us & Daiso.

Responsibilities

Maintain records and prepare weekly, monthly and yearly reports of sales and staff performance. Implemented new ideas on visual merchandising. Maintain inventory records, stock flow and continuous replenishments. Train staff on vigilance, prevention of stock loss and thefts. Present sales summary, plans and forecast to the management team. Set up basic store standards and increased customer flow by providing excellent customer service. Planned Sale & Promotional activities with the help of Superiors resulting in increased sales for the store. Suggested and implemented changes in pricing and sales policies which increased profitability and customer loyalty