Office Use Only: Ref Number: __________

Please complete below with as much detail as possible so we can help resolve your issue.

Name

Address

Email Address:

Order Number/Place of Purchase

Date of Purchase

Return Items

Item e.g Brush Number/ Palette Name

Quantity Reason for Return (Please use Returns Key Guide below)

Please describe the cleaning method, frequency of cleaning and products used with your item

Returns Key Guide Please use one of the following letters to indicate your reason for return A A-Loose Bristles/Fibres B-Loose Handle C-Glue Issue D-Clasp/Zipper Issue E- Other (Please include more information for this reason) Please attach 2 clear images of your item when returning your completed form-this should include 1 full length image. For brush images, please ensure 1 full length image clearly shows the handle and brush number.

Customer Issue Form A

Your preferred outcome:

Replacement

Exchange product to the same amount paid. Name of Product ___________________________

Store Credit to the same amount paid

Full Refund * only available within 30 day returns policy. See below for all Returns Allowance.

The above information is true to the best of my knowledge and belief. I understand that by printing/signing my name below that I am declaring all of the above information to be correct and true.

Customer Name Printed/Signed

Date

Blank Canvas Returns Policy

Returns Received with 30 days from purchase All returns, if deemed faulty or damaged upon inspection received within 30 days will be eligible for full refund/store credit/replacement/exchange to the same value. *Important- We cannot refund should your item be returned broken or found to be used/open.

Returns received after 30 days from Purchase. Timeframe 30-90 days Returns received within 30-90 days are not deemed faulty and are only eligible for store credit or product replacement.

Please Note: We do not accept returns on products that have been used and/or are over 90 days for hygiene reasons. We can offer advice as to whether your product is being unknowingly misused however products over 90 days old cannot be deemed faulty.

Attach images here: Attach images here: