revenue assurance in the telecommunication · pdf filemediation plattform ... revenue...
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Revenue Assurance in the telecommunication industry
Per GrosskopfKnow IT SAS Software Solutions AB
[email protected]+46 730 746 772
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Agenda
� Objective of the Revenue Assurance� Overview of the Processed & Functionalities � Revenue Assurance Reporting (Know IT RA concept)� Going beyond revenue assurance reporting
OM KNOW IT SAS SEUGI 2003
Översikt
Know IT
� 300 employees� Business in 12 cities� Founded 1990� Noted on the Swedish stock exchange
OM KNOW IT SAS SEUGI 2003
Projektledning IT-konsulting Content Management e-Business Strategisk IT-rådgivning Mobilt Internet
Know IT SAS Software Solutions
� Subsidary of Know IT with 100% focus on SAS®Software!� Worked with SAS since 1989, partner with SAS Institute since 1996
� System development� Architechure � Statistical analysis� Education
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Objective of Revenue Assurance
Ensure that every call is billed at a accurate price!
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Objective of Revenue Assurance
� Control the billing flow process� Detect errors and inconsistencies� Correct errors and inconsistencies� Provide analytics on
� Billing Process� Error & Correction Handling� Revenue Generation
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Revenue Assurance Process
� Billing process� Identify possible errors� Deside measure point� Measure and monitor (Reports)� Take care of systematic errors� Correction tools (automatic and manual)
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Billing process and errors
Switch� CDR late arrival� Interconnect� Rated calls not matching with customer
information� Number assistance charging
Mediation plattform
Wholesale Billing
Retail Billing
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Billing process
SwitchRetail
customerWholesale customer
CustomerDB
Tariff plan
Mediation plattform
Pricing
Traffic storage Discount
Bill
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Measure errors in Billing Flow- Rated traffic removed from billing process after 90 days
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Measure errors in Billing Flow- Customer not completed correctly
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Revenue Assurance ProcessError correction
� Automatic batch routines� Corrected is send back to the billing system� Still incorrect is displayed and corrected manual
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Error correction- Selection interface for error correction
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Error correction- List of error with interface for keeping track of corrections
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Revenue Assurance Reporting- Amount of leakage
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Going beyond revenue assurance reporting
� Cash Management� Accrued revenue� Alarm lists
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
Architecture overviewAccess/Extract Reporting/AnalyzeTransform/Load
INTEGRATIONLAYER
CDRs
Administrator/Developer
DataWarehouse
Ad- HocReports/Non StandardReports (e.g. via e-mail)
Use
Intranet Server Desktop
Billing Systems
Customer DB
OM KNOW IT SAS SEUGI 2003
Revenue Assurance in the telecommunication industry
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RevenueReporting & AnalysisAccess/Extract Extract/Transform/Load Process
Revenue AssuranceDatamart
Analyse Rejected
CDRCorrect
CDRRe-submit corrected CDR for billing
Measure Billing Flow
Comptel
Geneva
Intec