Review 2Review 2

Chapters 4, 5, 6Chapters 4, 5, 6

What is the Internet?What is the Internet?• Global network, a network of

networks

Who owns the Internet?Who owns the Internet?• No one.

Who initiated the Internet?Who initiated the Internet?• United States Defense Department

What are the Personal Uses of What are the Personal Uses of the Internet?the Internet?

• E-mail• Surfing• Chatting• Discussion• Search for information• Playing games• Downloading

What are the Business Uses of What are the Business Uses of The Internet?The Internet?

• E-commerce

• For marketing, sales and customer relationship management applications, applications in engineering and human resources.

• Enterprise communication and collaboration

• Forming new business partnerships

• Providing customer and vendor support

What are the ways to connect What are the ways to connect the Internet?the Internet?

• Old plain phone service• Integrated Services Digital Network

(ISDN)• DSL• Cable• Satellite• Cellular phones

What is an Intranet?What is an Intranet?• An internal organizational Internet

that is guarded against outside users.

• It is private• It is restricted• Organizational employees are the

users

What is an Extranet?What is an Extranet?• A private intranet that is extended to

authorized outside users.• Employees, customers and business

partners are the users.• It is private.• It is restricted.

What is What is telecommunications?telecommunications?

• The electronic movement of information from one location to another.

What are the What are the telecommunications telecommunications

components?components?• Computers• Terminals or any input/output devices• Telecommunications network software • Telecommunications processors • Telecommunications channels/media

What is WAN?What is WAN?• A network that covers a large

geographic distance.

What is LAN?What is LAN?• A network that serves a building or

several buildings.

What is MAN?What is MAN?• A network that covers a large city.

What is a Modem?What is a Modem?• Serves as a telecommunications

interface for personal computers an convert transmission from digital to analog and back.

What is a Terminal?What is a Terminal?• Input/output device that uses

telecommunications networks to transmit or receive data.

What are the What are the telecommunications media?telecommunications media?

• Twisted wire, • Coaxial cable, • Fiber optics, • Microwave, • Satellite,• Other wireless transmission (cellular

phones and pagers).

Chapters 5 & 6Chapters 5 & 6

What are the major business What are the major business functions?functions?

1. Marketing/Sales2. Manufacturing3. Human Resource4. Accounting5. Finance

What is a Marketing What is a Marketing Information system?Information system?

• Marketing Information Systems are computerized systems which support major marketing activities such as promotion, advertising, selling existing products in existing markets, development of new products/services.

What is interactive What is interactive marketing?marketing?

• An example of marketing information system.

• Plan, monitor, and support the ability of a business to attract and keep customers who will use the Internet and other networks to become interactive partners in creating, purchasing, and improving products and service.

What is targeted marketing?What is targeted marketing?• Important tool in developing advertising and

promotion strategies.

What are the targeted What are the targeted marketing components?marketing components?

• Content• Community• Context• Demographic• Online behavior

What is manufacturing What is manufacturing information system?information system?

• Manufacturing Information Systems are computerized systems that support major manufacturing activities such as producing the product or service, the planning, development and maintenance of production facilities, the establishment of production goals, storage and availability of production materials and the scheduling of equipment facilities, materials, and labor required.

What is CIM?What is CIM?• Computer-Integrated

Manufacturing (CIM)- it is the automated version of the manufacturing process.

What is CAM?What is CAM?• Computer-Aided Manufacturing

(CAM)- Automates the production process.

What is CAD?What is CAD?• Computer-Aided Design (CAD)-

Automates product and process design using computers and sophisticated graphics software.

What is a human resource What is a human resource information system?information system?

– Human resource information systems are computerized systems that support major human resource activities such as identifying potential employees, creating programs to develop employee’s talents and skills, recruitment, selection, & hiring, job placement, and training.

What is an accounting What is an accounting information system?information system?

• The accounting information systems are computerized systems which support maintaining and managing the firm’s financial records such as receipts, payroll.

What are the accounting What are the accounting information systems?information systems?

• payroll, • accounts receivable, • accounts payable, • general ledger.

What is payroll?What is payroll?• Payroll systems receive and

maintain data from employee time cards and other work records.

What is accounts payable?What is accounts payable?• Accounts payable systems keep

track of data concerning purchases from and payments to suppliers.

What is accounts What is accounts receivable?receivable?

• Accounts receivable systems keep records of amounts owed by customers from data generated by customer purchases and payments.

What is general ledger?What is general ledger?• General ledger systems consolidate

data from accounts receivable, accounts payable, payroll, and other accounting information systems.

What is a finance information What is a finance information system?system?

• The finance information systems are computerized systems which support managing the firm’s financial assets such as cash, stocks, bonds and other investments

What is a cross-functional What is a cross-functional enterprise system?enterprise system?

• Enterprise systems allow companies to integrate information across operations on a company-wide basis rather than storing information in separate places.

What are the cross-functional What are the cross-functional enterprise systems?enterprise systems?

• Enterprise Resource Planning (ERP),• Customer Relationship Management

(CRM),• Supply Chain Management (SCM).

What is a Customer What is a Customer Relationship Management?Relationship Management?

• CRM automates and integrates all of the business processes surrounding the firm's interaction with its customers in sales, marketing and service.

What is Enterprise Resource What is Enterprise Resource Planning?Planning?

• It is a cross-functional enterprise system which integrates and automates many internal business processes and information systems within the accounting, finance, human resources, marketing, manufacturing functions of a company.

What is SCM?What is SCM?• SCM is a cross-functional enterprise

system that supports and manages the links between some of company‘s key business processes and those of its suppliers, customers, and business partners.

• The objective of SCM is to get the right product to the right place at the least cost and also to keep inventory as low as possible.

What is Electronic Data What is Electronic Data Interchange (EDI)?Interchange (EDI)?

• EDI is the electronic exchange of business transaction documents over the Internet and other networks.