review of digital 21 strategy

© 2013 IBM Corporation | IBM and OGCIO Digital 21 Strategy Review Slide 1

Digital 21 Strategy Review Presentation to Digital 21 Strategy Advisory Committee 21 March, 2013

© 2013 IBM Corporation | IBM and OGCIO Digital 21 Strategy Review Slide 2 Slide 2

Meeting agenda

Project status

2008 Digital 21 Strategy review

Proposed vision

Proposed strategic themes


Project status

Hong Kong’s new ICT blueprint

Stage 1: Fact finding and engagement

Stage 2: Preparation of a new strategy

2013 second half

Requirement prioritisation ICT strategy definition Business justification

Research and benchmarking Stakeholder consultation Strategic requirement

identification Future vision scenario verification

Slide 3


Meeting agenda

Project status


Proposed vision


© 2013 IBM Corporation | IBM and OGCIO Digital 21 Strategy Review

Digital 21 – looking back

Slide 5

1998 High capacity

communications systems Common software interface

for secure electronic transactions

People who know how to use IT

A cultural environment that stimulates creativity and welcomes advances in the use of IT

2001 To enhance the world class e-

business environment in Hong Kong To ensure that the Hong Kong

Government leads by example To develop Hong Kong's workforce

for the information economy To strengthen the Hong Kong

community for digital exploitation To leverage Hong Kong's strengths

in exploitation of enabling technologies

2004 Government leadership Sustainable e-government programme Infrastructure and business environment Institutional review Technological development Vibrant IT industry Human resources in a knowledge economy Bridging the digital divide

2008 Facilitating a digital economy Promoting advanced technology

and innovation Developing Hong Kong as a hub for

technological cooperation and trade Enabling the next generation of

public services Building an inclusive, knowledge-

based society

Foundation Connection

Digitalization

Acceleration


Recap of 2008 Digital 21 Strategy

Statements of Desired Outcomes (SDO) of the 5 key action areas under 2008 Digital 21 Strategy

1. Facilitating a digital economy

2. Promoting advanced technology and innovation

3. Developing Hong Kong as a hub for technological cooperation and trade

4. Enabling the next generation of public services

5. Building on inclusive, knowledge-based society


SDO1: Facilitating a digital economy

Slide 7 Slide 7

103,107

114,230

122,400

90,000

100,000

110,000

120,000

130,000

2008 2009 2010

Number of personsengaged in the ICTsector

4.9%4.4%

5.4%

0.0%

2.0%

4.0%

6.0%

2008 2009 2010

Percentage of GDPgenerated by ICT

Source: “Hong Kong as an Information Society”

Percentage of GDP generated by ICT

ICT sector employment

Data centre development

Cloud infrastructure development

Internet exchange infrastructure


SDO1: Facilitating a digital economy (cont’d)

Index of Economic Freedom 1st globally since 1995

1st globally technological Infrastructure in 2012

3rd in Asia Pacific in Cloud Readiness Index in 2012

7th lowest risk globally and 1st lowest risk in Asia Pacific in 2012

Digital Economy Rankings 7th globally and 1st in Asia Pacific in 2012

Global Competitiveness Index 9th globally in 2012/2013

Slide 8 Slide 8

Global Innovation Index 8th globally and 2nd in Asia Pacific


SDO2: Promoting advanced technology and innovation

Slide 9 Slide 9

5 Grand Awards and 6 Merits in 2012

1 Chairman's Award in 2012

3 Winners in 2012

Public Sector Information (PSI)

Science Park Phase 3 150 additional companies 4,000 research related jobs

Research and development

Cyberport Mobility Experience Centre (MEC)

Awards


SDO3: Developing Hong Kong as a hub for technological cooperation and trade

Shenzhen-Hong Kong Innovation Circle

Guangdong / Hong Kong Technology Cooperation Funding Scheme (TCFS) 44 joint projects with a total funding of over

$250 million

Partner State Key Laboratories (PSKLs) by pairing up with the SKLs in Mainland

Local universities have established their Industry, Academic and Research Bases in the High-Tech Zone of Nanshan District in Shenzhen

Slide 10 Slide 10

Closer Economic Partnership Arrangement (CEPA) – IT-related liberalisation measures under CEPA

CEPA


SDO4: Enabling the next generation of public services

0

100

200

300

2010 2011

Total e-transaction

160 million

280 million

Number of online e-Government transactions

Source: Survey by OGCIO

e-Procurement

e-Health Record (e-HR)

Electronic Information Management (EIM)

Slide 11 Slide 11


SDO4: Enabling the next generation of public services (cont’d)

Citizens

Government

Feedback from citizens to the Government

Notification to citizens from the Government

Mobile strategy to engage citizens

Slide 12 Slide 12


20.0%

78.6% 78.6%

90.8%

94.3%96.7%84.8%

7.8%6.7%

24.8%16.4%16.4%

0.0%

25.0%

50.0%

75.0%

100.0%

2005 2008 2011

SDO5: Building on inclusive, knowledge-based society

Slide 13 Slide 13

Free Wi-Fi Internet access in Government premises Making web content available for all

Percentage having used a computer

Mainstream community

Children in low income family

Elderly

People with physical disabilities

Source: Study on Digital Inclusiveness in Hong Kong


SDO5: Building on inclusive, knowledge-based society (cont’d)

Internet Learning Support Programme “i Learn at home”

eElderly portal

Internet access

Slide 14 Slide 14

Youth Portal


Meeting agenda

Project status


Proposed vision



‘Digital Hong Kong’

Consultation workshops / sessions Digital Hong Kong vision – working version

Developing and sustaining Hong Kong

as a world digital city

Slide 16


Meeting agenda

Project status


Proposed vision



Meeting agenda


Strategic focus – e-Community


e-Community – international experience

Estonia

Selected e-ID usage Pre-paid public transport ticket National health insurance card e-Voting

e-ID allows the development of secure e-services and can be used in any system, public or private, where electronic identification is needed

X-road project enables secure Internet-based data exchange between the information systems of departments in Estonia

Belgium

Any Belgian citizen can access the “My File” application after receiving their e-ID card. Citizens can consult all transactions performed over the last 6 months by government officials who have accessed their data

If the child is lost or has an accident, the Kid ID features a special phone number that is connected to a list of 7 contacts.

Slide 21


e-Community – international experience

Rio de Janeiro, Brazil

Intelligent traffic – manage the movement of traffic and public transportation systems

Emergency Response System – drastically reduce the reaction times to emergency situations by using instant mobile communications and after the fact analysis to further improve response time and coordination

Sustainable building – proliferation of sensors that monitor, measure and respond to everything from motion and temperature to humidity, energy use, equipment status, occupancy and light

Intelligent Operations Centre – an cross-department dashboard executive dashboard with drill-down analytical and predictive capability into each underlying department

fixmystreet, UK

Open source and copied in many countries

Nationwide collaboration tool to make it easy to report potholes, broken street lights etc


Potential actions – digital inclusion and ICT education

Leve

l of s

ophi

stic

atio

n

General population Specific individuals

Developing digital literacy

among all social groups

Cultivating passion and innovation for ICT

Nurturing ICT skills in school

Wireless access to internet

100110 010010 100110


Potential actions – providing next generation e-services through ICT

Password e-ID

e-Certificate will be provided as default. It is valid until the ID card is invalidated

Slide 24 Slide 24



User connects ID card to computer with card reader and access to MyGovHK on internet

Face-recognition could replace password. Web-cam scans the face image of the user

Security token could be provided to generate passwords to key in

One-time password could be sent to mobile phone

Security options for two-factor

authentication

Slide 25 Slide 25



My details

My bills

e-Forms

My messages

My calendar

My job opportunities

My business

My health

My views

Enable one-stop

online public

services

Banking and finance

Driver / Vehicle licence renewal

Water bill payment

Voter registration

Passport application

Public exam registration

Examples

Slide 26 Slide 26


Potential actions – e-Citizenship and smart city

Citizen in a smart city Customised yet secure information dissemination and interaction at a fingertip

Engagement

Advanced and customised data

insights

Environment

Charity and community services

Richer and sophisticated interaction to support the needs of the community

Slide 27

Weather

Transport


Facilitate improvements in digital literacy by incorporating more ICT elements in school curriculum

e-Community – summary of potential actions

Digital identify

Digital mailbox

Consultation

Digital literacy

Charity and community service

Smart city

Slide 28 Slide 28

Provide a single digital identity to all Hong Kong citizens free of charge

Link the e-identity authentication with a digital mailbox facility

Enable a more interactive and effective mode of consultation with the public using e-channels

Enabling on-line platforms to support charity and community service

Support initiatives which help Hong Kong to become a smarter city


Strategic focus – e-Economy


Strategic focus – e-Ecomomy


e-Economy - international experience

NYC NEXT IDEA – global business plan competition for innovative ICT ventures

10 incubators to help tech startups

Made In NY Digital Map – interactive map of startups, investors, incubators and tech job opportunities Applied Sciences NYC –

establishing the Cornell-Technion Innovation Institute on Roosevelt Island to boost innovation

New York City

SXsocial – online tool to search for and message other conference attendees

Interactive incubation playground – features keynote presentations from top ICT thought leaders

SXSW Web Awards – competition uncovers the best new digital work, from mobile and tablet apps to websites and installations, while celebrating those who are building tomorrow's interactive trends

South by Southwest (SXSW) Interactive Festival, Austin, Texas


e-Economy – international experience

Slide 32

Research Triangle Park (RTP)

THE MISSION OF RTP To promote university, academic, industry and government collaborations leading to the establishment and

maintenance of research, scientific and technology-based facilities within the Research Triangle and North Carolina, creating quality jobs and opportunities for citizens. RTP is managed by The Research Triangle Foundation of North Carolina, which works to attract quality

jobs, foster collaboration with universities and sustain RTP as a continued engine for the region and state's economic growth. http://www.rtp.org/about-rtp

Now home to 170 global companies, 39,000+ high-tech workers

1,800 start-up companies created since 1970

Strategy: Focus on scientific research and enterprise Transform economically disadvantaged area through a public/private partnership to generate economic activity (North Carolina had 2nd lowest per capita income in USA)

http://www.rtp.org/about-rtp


Potential actions – expanding from digital inclusion to ICT talent proliferation

Leve

l of s

ophi

stic

atio

n

General population Specific individuals

Developing digital literacy

among all social groups

Cultivating passion and innovation for ICT

Nurturing ICT skills in school

Access to internet (WiFi, broadband, 3G, etc.)

Career opportunities for ICT professionals

Co-design & co-delivery of courses by academics & ICT industry leaders

Brand-building the ICT profession

Opening up opportunities for

graduates

Entrepreneurs & ICT leaders in corporations / SMEs / communities

$


Potential actions – developing mobile application centre of excellence (CoE)

High mobile penetration rate

(~230%) Tech and design

savvy culture

Incentives for developing applications for the

underprivileged groups

Open public data to facilitate innovative mobile application

development

Mobile Application Centre of

Excellence

Slide 34 Slide 34


Potential actions – promoting digital awareness & ICT adoption within the SME community

Cloud platforms from the private sector

Early adoption by SMEs

Cloud platform for SMEs provided by the Government Productivity tools for SMEs to improve business performance

Promote success stories of ICT

adoption

Advisory services & online educational resource

SMEs adopt ICT more

widely

Slide 35 Slide 35


e-Economy – industry & economic development via innovation and entrepreneurship

ICT research

Investors

IP rights experts

Incubation & startups

Innovative application

Data centre hub

Mobile application CoE

ICT for SMEs

Innovation export to global market

Financial services

Building & construction

Logistics

Digital gaming

Retail

Media

$

Slide 36

Innovation & entrepreneurship ICT Industry growth Hong Kong’s economic development


Technology Talent & skills

Pearl River Delta

CEPACEPA

Beyond Pearl River Delta

Across Mainland China

ICT market development & business opportunities

Hong Kong as gateway for Chinese companies to expand

to the global market

Collaboration with Mainland China could benefit ICT industry development

Slide 37 Slide 37


Promote R&D centres that contribute to the advancement of ICT

e-Economy – summary of potential actions

ICT elements in education system

Competency framework

Cloud for SMEs

Innovative business solutions

Mobile application CoE

Data centres

Slide 38 Slide 38

Incorporate more ICT elements in primary and secondary school education

Establish a competency framework for the ICT talents

Build a cloud platform for SMEs (by the Government in a pilot stage), and leverage the private sector to provide productivity tools for SMEs

Organise competitions, international conferences, expos and seminar to drive mobile application CoE development

Promote to multinational corporations Hong Kong’s advantages in establishing data centres

Collaboration with Mainland Strengthen the talent, R&D, infrastructure and overall economies


Strategic focus – e-Government


e-Government – international experience

Denmark

Dublinked, Ireland Non-profit acts as a structured engagement mechanism with Dublin Authorities

Members collaborate to solve shared urban challenges, sharing knowledge / experience

Enabling data-driven innovation and promoting Dublin as a world-leader in developing and trialing new urban solutions

Don’t Eat At ___

When citizens see restaurant inspection data Consumer behavior drives compliance Well rated restaurants experience more business Badly rated restaurants experience less business Emergency Room Visits due to food born related illnesses declined by 16% in year one, 6% in year two, 3% in year three

Pushes unfortunate health inspection information to app users who ‘check in’ to a restaurant


Government

Expand citizen-centric e-Government services

Open up public data

Maximise mobile communication penetration

Support a competitive and open marketplace

Develop mobile applications

Potential actions

Slide 42


Potential actions – opening up more public sector information (PSI)

Lands Department

+

Datasets

. . .

OGCIO provides API to facilitate use

Public uses open data for the digital city Bureaux and departments provide data by default

OGCIO defines data standards

Slide 43 Slide 43


Potential actions – further strengthening citizens’ access to broadband and Wi-Fi

?

?

?

Expand broadband / WiFi coverage

Strengthen school WiFi

Further develop Wi-Fi city

Mobile

infrastructure for an iCity

Slide 44


Promote the need for more shared infrastructure and joined-up services

e-Government – summary of potential actions

e-Government services

Open data

Applications for MyGovHK

Shared infrastructure and services

Open marketplace

Broadband coverage

Slide 45 Slide 45

Expand the scope of next generation, citizen-centric e-Government services and continue to seek improvements in their quality and user functionality

Facilitate further opening up of public data across Government departments

Further develop more mobile applications for MyGovHK platforms

Continue to support a competitive and open marketplace for Hong Kong’s thriving telecommunications sector

Seek to maximise the coverage and penetration of high-bandwidth mobile communications across all of Hong Kong


Next steps

Hong Kong’s new ICT blueprint

Stage 1: Fact finding and engagement

Stage 2: Preparation of a new strategy

2013 second half

Requirement prioritisation ICT strategy definition Business justification

Research and benchmarking Stakeholder consultation Strategic requirement

identification Future vision scenario verification

Slide 46

review of digital 21 strategy

Documents