revolutionizing crm market & b2b ecommerce - oro meetup in paris

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Oro MeetUp France #OroMeetUp | Mardi 6 Décembre

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Page 1: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Oro MeetUp France#OroMeetUp | Mardi 6 Décembre

Page 2: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

OroMeetUp France

Bienvenue !!

OroPlatformOroCRM OroCommerce

Akeneo Marello

and much more …

Page 3: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

OroMeetUp France

Bienvenue !!

Page 4: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

OroMeetUp France

Merci !

Page 5: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Agenda

15h15 - 15h45

Découvrez comment April Moto augmente son taux de transformation avec OroCRM

15h45 - 16h15

La Compagnie des Vacances accélère son développement en Europe avec OroCRM

Pause Café – Démos & Networking

Arnaud Touzeau Directeur Technique,April Moto

Julien Heroux Responsable SI, April Moto

Stéphane Calimodio Co-fondateur, Synolia

Page 6: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Agenda16h30 – 17h15

B2B, soyez prêts pour la 2ème vague e-commerce

17h15 - 17h45

Comment Paypal accompagne les e-commerçants B2B

17h45 - 18h15

Plus rapides, plus beaux, plus intelligents : comment améliorer le ROI

de vos campagnes d'emailing ?

Cocktail Dinatoire - Démos

Frédéric De Gombert CEO Co-fondateur,Akeneo

Federico Zambelli HosmerHead of SMB Western Europe,PayPal

Simon BridCo-fondateur,dotmailer

Page 7: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Agenda

Pour commencer

Découvrez comment Oro révolutionne les marchés du CRM et de l’E-commerce B2B

Yoav KutnerCEO, Oro Inc

Page 8: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Bonjour!

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Page 10: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Revolutionizing Commerce

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The Oro Team

Yoav KutnerCEO

Jary CarterCRO

Dima SorokaCTO

Michael BessolovVP, Engineering

Motti DaninoVP, Operations

Roy RubinAdvisor

Page 12: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Oro

• 160+ employees

• 4 Countries

• 6 offices

• Backed by Highland Europe

Page 13: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

About Oro

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The Vision

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Open Source

Flexibility

Customizability Ecosystem

Total CostOf Ownership

Open Source

Page 16: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Oro’s Technology Principles

• Extensibility

• Flexibility

• Maintainability

• Performance

• Security

• Deployment

Page 17: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Oro’s Technology Stack

• OroPlatform, OroCommerce and OroCRM

• PHP, MySQL, PostgreSQL

• Symfony2

• Backbone

• Elasticsearch

• OroCloud

• Docker

• Kubernetes

Page 18: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Oro Downloads

Aug-15 Sept-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sept-16 Oct-160

30,000

60,000

90,000

120,000

150,000

Oro Downloads

Page 19: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Active Oro Installs

Aug-15 Sept-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sept-16 Oct-160

27,500

55,000

82,500

110,000

137,500

Active Oro Installs

Page 20: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

The Oro Community

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Page 22: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

OroPlatform Features

• User and permission management

• Global search

• REST and JSON API

• Report and workflow engine

• Navigation

• System configuration

• UI/UX controls

• More…

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2.0

• Message Queue (RabbitMQ)

• Single code namespace

• Workflow permissions management

• Advance user authentication settings

2017

• Advanced access rules

• Schema less entity management

OroPlatform Roadmap

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Applications Built on OroPlatform

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Create a Better Customer Experience

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“Worldwide CRM Market size grew 13.3% from $20.4B in 2013 and will grow to $36.5B in 2017”

(Gartner May 22 2015)

18.40%

12.10%

9.10%

6.20%

3.80%

50.40%

SalesForce SAP Oracle MS Dynamics IBM Other

CRM Market Share

Page 28: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

OroCRM Fits the SMB Needs

SalesForce

SAP/Oracle

SugarCRM

Zoho

InfusionSoft

OroCRM

Flexibility

Total Cost of Ownership

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Multi-Channel

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360 Degree View of The Customer

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Marketing

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Workflows

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• Sales team management

• BI reporting and dashboards

• Social Integration

• Integration with leading ecommerce

platforms

OroCRM Roadmap

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• All the CRM enterprise version features

• Same Ultimate flexibility and performance as the

on-premise version

• The latest SaaS version Launched in September

2016

• Over 700 new instances

• OroCRM PaaS is scheduled for early Q2/2017

OroCRM Enterprise Cloud

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OroCRM Customers

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Data

Processes

Systems

Metrics

Questions

Analytics

Profit

Analytics Activity

Factoring in OroCRM licensing and development costs, marketing and operational costs…

ROI from campaigns so far;

• Segmented Promotions: 3,186%• Direct Mail: 1,050%• Automated Email: 5,111%

Payback time for OroCRM investment, 3 months

A L L I E S

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OroCRM Pricing Model

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What is B2B Commerce?

• Business to business (B To B/ B2B) is a type of commerce transaction

that exists between businesses, such as those involving a manufacturer

and wholesaler, or a wholesaler and a retailer.

– investopedia.com

• Business to Business Electronic-Commerce one business selling to

another business via the Web.

– PC Magazine

Page 41: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

B2B e-Commerce Use Cases

• Self served model.

• Buyer Seller interaction

• Market place

Page 42: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

2012 20200

3

6

9

12

15

5.5

12

Source Frost & Sullivan

Global B2B Online Gross Sales Volume (Trillions)

Page 43: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

“U.S. combined spend on Commerce and Order Management platforms will grow at an annual compound growth rate of 10%

in the next 4 years from $1.4B in 2014 to $2.1B in 2019.”

– The Forrester Wave

Page 44: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

B2B Commerce Gaps

Hybris/Intershop

Magento

Oracle/ATGIBM/WebSphere

NetSuite

OroCommerce

Cloud Craze

Total Cost of Ownership

Flexibility

Page 45: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

“Demandware, Digital River, MarketLive and Elastic Path do not have the capabilities to support complex B2B needs. They

were all included though in the B2C wave report.”

– The Forrester Wave

Page 46: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Why OroCommerce?

• Multiple Websites

• Mobile Optimized Buyer and Sales Representative Experience

• Corporate Accounts

• Personalized Catalogs

• Multiple Price Lists

• Configure-to-Quote and Quote-to-Order Workflows

• Quick Order Form

• Store Frontend Optimized for B2B Buying Experience

• B2C-style branded frontend and experience

Page 47: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Corporate Accounts

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Personalized Catalogs

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Multiple Price Lists

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Quick Order Form

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Store Frontend Optimized for B2B Buying Experience

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Configure-to-Quote and Quote-to-Order Workflows

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OroCommerce Roadmap

• Fully personalized customer

experience• Built-in flexible content

management• Sales Rep Interface• Contract pricing• Configurable payment term levels

• Mobile Optimized with Buyer and

Sales Representative Experience• Reports, dashboards and data

insights

• Integrations – ERP, Accounting,

Shipping, Payments eyc• Shopping cart price rules,

discounts and coupons• Guest checkout, account

application workflow, payment

terms application workflow• Built-in customer messaging

Page 54: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

OroCommerce Pricing Model

Revenue Cost # of Users Included

<€10M €35,000 10

€10-25M €65,000 25

€25-50M €100,000 50

€50-100M €150,000 100

>€100M €250,000 200

Additional Users €99 Month/user

Page 55: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Announcements

Beta 5 is Now Available

RC will be Available on 12/16

GA will be available in Q1/17

Page 56: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

OroCommerce Akeneo ConnectorAlpha Version is now Available

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• Alpha version - beta 3 compatible allow the Oro admin to import basic Akeneo standard catalog entities, including

Categories Attributes & attributes' options Products Media (Images, PDF files...)

• Beta 1 : Make it Beta 5 compatible

• Beta 2 : Improve the bundle w/ a sftp connection management from the OroCommerce UI

• Beta 3 : Improve the bundle w/ the family and the variant group flows to import attribute sets

and configurable products

OroCommerce Akeneo ConnectorAlpha is now Available

Page 58: Revolutionizing CRM market & B2B eCommerce - Oro MeetUp in Paris

Merci beaucoup!

e: [email protected]: @YoavKutner