rfp 19-21-ssp virtual health telemedicine virtual care ... · virtual health telemedicine virtual...

VirtualHealthTelemedicineVirtualCarePlatformRFP MoffittCancerCenter 1

H.LeeMoffittCancerCenterandResearchInstitute,Inc.

RequestforProposal19-21-SSPVirtualHealthTelemedicineVirtualCarePlatform


TableofContents

1 ExecutiveSummary..............................................................................................................................4

1.1 MoffittCancerCenterOverview..................................................................................................4

1.2 VirtualVisitOverview...................................................................................................................4

1.3 RFPPurposeandObjectives.........................................................................................................4

2 RequestforProposalProcess...............................................................................................................4

2.1 RFPContents................................................................................................................................4

2.2 RFPTimeline.................................................................................................................................4

2.2.1 VendorPre-SubmissionConference.....................................................................................5

2.3 ResponseRequirements...............................................................................................................5

2.4 AwardCriteria..............................................................................................................................5

3 RFPQuestionsandRequiredSolutionRequirements..........................................................................6

3.1 CompanyInformation..................................................................................................................6

3.2 SolutionOverview........................................................................................................................6

4 Business/FunctionalRequirements......................................................................................................6

5 Non-FunctionalRequirements.............................................................................................................9

6 ReportingRequirements......................................................................................................................9

6.1 TechnicalandArchitecturalRequirements................................................................................10

6.1.1 General...............................................................................................................................10

6.1.2 ApplicationServers.............................................................................................................10

6.1.3 DatabaseServers................................................................................................................10

6.1.4 Databases...........................................................................................................................11

6.1.5 Network..............................................................................................................................11

6.1.6 Workstations......................................................................................................................12

6.1.7 Integration..........................................................................................................................12

6.2 Security.......................................................................................................................................12

6.2.1 RatingInformation.............................................................................................................12

6.2.2 RiskManagementPoliciesandProcedures........................................................................13

6.2.3 NetworkSecurityandDataManagement..........................................................................13

6.2.4 RegulatoryandComplianceManagement.........................................................................13

6.2.5 PastCircumstances/Claims/Breaches................................................................................13


6.3 MaintenanceandSupport..........................................................................................................13

6.4 ImplementationandTraining.....................................................................................................14

6.5 Pricing.........................................................................................................................................15

6.6 VendorItemizedPricing.............................................................................................................15

Appendix1–VendorAcknowledgementFormIntenttoRespond...........................................................176

Appendix2–SupplierDiversityUtilizationandSubcontractingPlan.........................................................17


1 ExecutiveSummary

1.1 MoffittCancerCenterOverviewTheH.LeeMoffittCancerCenter&ResearchInstitute,Inc.(“MoffittCancerCenter”),locatedinTampa,Florida,beganoperationsin1986.Asanacademicandresearchmedicalcenter,MoffittCancerCenteristheonlyNationalCancerInstitute-designatedoncologyresearchinstituteinFloridaandoneoftheSoutheast'sleadingcancercenters.

Comprisedofaninpatientfacility,ambulatoryoutpatientsurgerycenter,ambulatoryclinics,acancerscreeningfacilityandresearchlaboratories,MoffittCancerCenteroffersasophisticatednetworkofservicesandtechnologiesthatassurethecitizensofitsregionconvenient,cost-effective,highqualityhealthcare.MoffittCancerCenter’sworkforceiscurrentlycomprisedofapproximately6100employees,700medicalresidents,600volunteers,and1000studentsandinterns.

1.2 VirtualVisitOverviewAsMoffittgrowsandexpandsweneedtheabilitytoshareandcollaboratewithpartners,referringphysician/organizations,andpatientsinbothsynchronousandasynchronousways.Partnershipsandreferringphysiciannetworkscontinuetogrow.Ifwearetoimproveourefficienciesofcaredelivery,increasecollaborationbothinternallyandexternallyamongourpartners,virtualhealthcareserviceswillbeneeded.Ourcurrenttechnology,facilitydesigns,clinicworkflowsandvirtualcollaborationmethodsdonotallowustodosoasefficiently.Therefore,aprogramfocusedonthedigitalinteractionsbetweenpatients,caregiversandcareteamsisneededtomeettheseneeds.

1.3 RFPPurposeandObjectivesThepurposeofthisRequestforProposalistodiscovertechnologysolutionsthatwillsupportMoffitt’sstrategicgoaltointegratetelemedicineVirtualVisitsintoclinicalcarewhenappropriateacrossclinicsandservices.SolutionsfortheVirtualHealthProgramgoalsarecurrentlyunderdevelopment.Severalneedsand/orrequirementsareconsideredtoguidethisscanforavailabletechnologies.Thisdocumentcontainsthebusinessrequirements,risks,constraints,assumptions,anddependenciesrelatedtotheimplementationofthisrequest.

2 RequestforProposalProcess

2.1 RFPContentsThisRFPpackageincludesthefollowingdocumentsandcontents,whichrequireresponseaspartofthevendor’sproposalasindicated:

1. RequestforProposal(RFP)Document–requiresresponse2. SubmitcopyofW-9Form-requiresresponse3. VendorAcknowledgementForm(Appendix1)-requiresresponse4. SupplierDiversityUtilizationandSubcontractingPlan(Appendix2)–requiresresponse

2.2 RFPTimelineThisRFPshallbeconductedunderthefollowingtimeline,whichissubjecttochangeonlyuponpriorapprovalbytheMoffittCancerCenterPurchasingDepartmentandgrantedtoallvendors.


Event Date

IssuanceofBid 06/19/2019

ReturnofIntenttoBid 06/26/2019

VendorConferenceCall 06/28/2019

BidPackagesDuefromVendors 07/12/2019

AwardofBid TBD

Onthedateindicatedabovefor‘BidPackagesDuefromVendors’inthetimelinesectionofthisRFP,yourbidmustbereceived,viae-mail,pertheresponserequirementsbelow,bynolaterthan2:00p.m.EST.

2.2.1 VendorPre-SubmissionConferenceMoffittCancerCenterwillconductavendorPre-SubmissionconferencecalltofurtherclarifyanddiscusstherequirementsofthisRFPonJune28,20194:00pm–5:00pmEST:800-206-6032.ConferenceID:7457113.

2.3 ResponseRequirementsAllresponses,proposals,communications,andcorrespondencerequiredduringtheRequestforProposalprocessmustbedirectedto:

[email protected]

Yourresponseshouldbeprovidedinelectronicformat.Allresponseswillbeconfidential.

Failuretoadheretothisrequirementmayresultinyourorganizationnotbeingconsidered.

2.4 AwardCriteriaTheawardofthisRequestforProposalissubjecttotermsandconditionscontainedhereinandanythatwillbedevelopedbyMoffittCancerCenterduringtheRequestforProposalprocesstoaugmentpurchaseorderconditionsofpurchase.

Qualityofservice,pricing,products,SupplierDiversityandothertermsofpurchasewillbeanintegralpartofthedecisionselectionprocess.

Ifyouareawardedthisbid,aguidelinewillbedevelopedthatwillquantify,monitor,andprovideaplanforcureofdeficiencieswhichshallinclude,butnotbelimitedto,reimbursementofpersonnelandadministrativecosts,monetaryassessmentforcontinualdeficiencies,andpossiblecancellationofagreement.

WereservetherighttoawardthisagreementinwholeorinparttothevendorthatcanbestmeetMoffittCancerCenter’sbusinessneeds.

MoffittCancerCenterassumesnoresponsibilityandbearsnoliabilityforcostsincurredbyaCompanyinthepreparationandsubmittalofaquoteproposalinresponsetothisRFP.


3 RFPQuestionsandRequiredSolutionRequirements

3.1 CompanyInformationPleaseprovidethecompanyname,address,city,state,zipcode,telephone,andfaxnumbers.Identifythename,title,address,phoneandfaxnumbers,ande-mailaddressoftheprimarycontactpersonforthisRFPresponse/project.Pleaseprovidedetailsonthefinancialstabilityofyourorganization.Pleaseprovideabriefoverviewofyourcompanyincludingnumberofyearsinbusiness,numberofemployees,productandservicesoffering,clientelemarketdescription,andanyparentcorporationsifapplicable.Pleasedescribetheimplementationandaccountmanagementsupportofferedbyyourorganization.WhatattributesmakeyourcompanyanidealpartnerforMoffittCancerCenter?

3.2 SolutionOverviewPleaseprovideanoverviewofthesolutionproposal.Pleasegiveabriefoverviewoftheproductincludingdateoffirstlaunch,majordevelopments,andanypreviousownershipifapplicable.PleasedescribeanyadditionaldevelopmentthatwillbeofferedtomeetMoffitt’sneeds.Pleasegiveabriefoverviewofthereleasescheduleformajorandminorproductupdates.Pleasegiveabriefoverviewofthefuturedevelopmentroadmap.Pleaselistanyindustryawardsthatyoursolutionhasreceived,theawardingparty,andthedatereceived.Pleaseindicatethetotalnumberofhealthcarecenter/systemimplementationsoftheproductinthelastthreeyears,thesizesoftheclientsandthenumberofusers.PleaseidentifyanystrategicpartnershipsheldthatcouldbeofinteresttoMoffitt.

PleaseidentifythekeyattributesthatmakeyoursolutionstandoutinthemarketplaceasanidealfitforthisRFPhelpingtomeetMoffittCancerCenter’sgoals.

4 Business/FunctionalRequirementsPleaseprovidearesponsetoeachfunctionalrequirementonwhetherornotyoursolutionmeetsthiscapabilityandprovideanexplanationofwhyorwhynot,includingcontexttothefunctionalityyoursolutionprovidestomeetthisrequirement.

Req# Description


R.1 IntegrationAcrossMoffittSystems• SchedulingIntegration

o AppointmentsandencounterinformationmustflowbackandforthfromMoffittSchedulingSystem(CernerScheduling)andMoffittBillingSystem(SoarianFinancials)totheapplication

• Payerandbillingbuilt-infinancialintegrationo Eligibilitycheckso Abilitytocollectpaymentso Depositpaymentso Insurancebillingcodesready

• EHRo Clinicaldocumentationsupport-allownotestobeimportedortranscribedintotheclinic

note.(Howeverclinicaldocumentationisadded,itwillappearinthepatients’EHRresultinginonlydocumentingonce.)

• PressGaneyforpatientsatisfactionsurveycollection• PatientPortal(CernerHealthIdentity)

o AccessvisitsfromwithinPatientPortal(CernerHealthIdentity)o Displaymetricsofremotemonitoring,ongoingsurveillanceandwearabledevices

(synchronousandasynchronous)o AbilitytomessagepatientsfromsystemintoMyMessagecentero AbilitytoviewupcomingVirtualVisitappointmentso AbilitytorequestVirtualVisitappointment(ifeligible)

R.2 IntegrationCapabilities

• AbilitytotransmitandreceivedatasecurelyviaHL7,bothrealtimeandbatchmode• AbilitytosupportTCP/IP,SFTPprotocols

R.3 UserNotifications• Promptpatientsandprovidersforscheduledappointments• Updatestoplatform

R.4 ContentManagementandDelivery

• Provideamechanismwherecontentfromasourcefile(PDF,HTML,MP3,MP4,JPEG,)couldbeaccessed.

• Abilitytosharehyperlinkswhileinvisitthroughchat• Self-serviceportaltoupdate/editcontent,userpermissions,etc.

R.5 Scalability

• Supportavarietyofremotemonitoring,ongoingsurveillanceandwearabledevices(synchronousandasynchronous)

• Supportnationalandglobalaccess• Interoperabilitywithpartnersystems

R.6 UserExperience

• Simpleregistrationprocesso Provisioningaccountsshouldbeseamlessforpatientandprovider

• WhitelabeledproductallowingforMoffittbranding• Secureconnectionwithuptodatecertification• Brandedappavailableaccessibleonmobiledevices• Allowwebaccessonmobiledevices


• Unifiedexperience–VirtualVisitappordesktopaccessiblethroughPatientPortal

R.7 Compatibility• IOS,Android,WindowsPCandMacOScompatible• Mustworkwithwebcamsandbuiltinmicrophones• BuilttoworkinmodernsecurebrowserslikeFirefoxandChromeasawebapplication• Noextrainstallationsorspecializedhardwareneeded

R.8 MobileFirstResponsiveDesign

• ApplicationforiOSandAndroid• Webaccess• Accesstothecameras• Compatibilitywithtablets• Mustscaletolargerformatscreens• Rudimentarypan,zoomandfocuscapability

R.9 Connectivity• Adaptivestreamingengine

o Mustscaleupanddowninrealtimewithavailablebandwidth.• BroadbandConnectionrequired

o Highspeedconnectionisneededforcomputerhardwareo 4Gminimumconnectionforcellular

• Audio/Video2-waycommunicationo HDh264qualityvideoo 30FPSvideoo Highbitrateaudioo HIPAACompliant

• Fallbacksystemstosupportdegradedaccessorinterruptiontoservices• Nextgenvideocodecsupport-AV1orVP9codecs• AcceptableUptimeConnectivity

R.10 VirtualVisit–WebandAppFunctionality• Supportsynchronousandasynchronouscommunication

o On-demando Scheduledo Multi-wayconferencing-allowforaminimumof3userswithinone“visit”

• Screensharing–providerandpatiento Abilitytosharecontentduringthevisito Fullmonitororperapplicationsharing

• Chatfunctionality–providerandpatientduringthevisitfromwebandapp• Administrativeaccessforpatientmanagement

o Patientcommunicationwhilewaitingforprovidero Routingtoandfromproviders


5 Non-FunctionalRequirementsPleaseprovidearesponsetoeachnon-functionalrequirementonwhetherornotyoursolutionmeetsthiscapabilityandprovideanexplanationofwhyorwhynot,includingcontexttothefunctionalityyoursolutionprovidestomeetthisrequirement.

Req# DescriptionNFR.1 Training

• OndemandresourcestosupportFAQandbasictroubleshooting• Customizableend-usertrainingmaterial

o Administratorso Providerso Patientfacing

§ English§ Spanish§ French

• Onsitesupportatgo-liveNFR.2 Implementation&Development

• Consultingservicesfortranslatingconventionaltransactionsintovirtualpractice• DevelopreasonableworkflowstomeetMoffitt’sneeds• Accountmanagementservices• Continuousfeedbackloopcommunicatingstatus,upcomingchangesandimpact

NFR.3 CommunicationPlan• Processandpolicytoaddressupdatestakeholdersandusersofstatus,upcoming

changesandimpact• Deliverymethodsusedforcommunication• Dedicatedpointofcontactforcommunicationandescalation(whenneeded)

6 ReportingRequirementsPleaseprovidearesponsetoeachreportingrequirementonwhetherornotyoursolutionmeetsthiscapabilityandprovideanexplanationofwhyorwhynot,includingcontexttothefunctionalityyoursolutionprovidestomeetthisrequirement.

Req# DescriptionRR1. Reporting&QualityAssurance

• Accurateanddetailedreal-timeinformationo Patientsetupprogresso PatientIdentifiers(appointmentID,encounterID,transactionID)o Visittypeo Visitstateo Paymentamounto Paymenttypeo Creditcardinformation(Name,number,expirationetc.)o Refundso DiagnosisCodeo Dateofcompletiono Grossamounto Netamount


o Fees(associatedwithstripetransactionfees)o LastknowIPaddresso Numberofrepeatedvisitso Customizablereportstomeetqualityandfinancialneedso Usersystemaccess(mobile/desktop,app/web,browser)

• Qualityassurancereportingo Mediascoreo Customersupporto VisitDuration

6.1 TechnicalandArchitecturalRequirements

6.1.1 General1. Pleasedescribethesolutionarchitecture:

2. Doyouhavearchitecturaldiagramsandtechnicalspecificationsthatwecanreview?Ifso,pleaseprovidealong

withRFPresponse.• Includeallsystemcomponents(Application/databaseservers,authentication,network,database,

interfaces,browsers,desktop,reporting,etc.)

3. Ifsolutioniscloudorremotehosted,whatisthelengthofdataretention?• Istheapplicationand/ordatabaseenvironmentsingleormulti-tenant?• Ifmultitenant,whatsecuritycontrolsareinplacetoprotectagainstinformationbreaches?• Ifagreementisdiscontinued,dowehavetheabilitytodownloadallofourdata?

6.1.2 ApplicationServers4. Whatapplicationserverplatformsdoyousupport?

• WindowsServer2012R2(64-bit)(VM)____(Physical)_____• WindowsServer2016(64-bit)(VM)____(Physical)_____• Other_______________________

Ifotherpleaseexplainwhy___________________________ Moffittpreferstomaintainavirtualmachineenvironment.IfyourapplicationdoesnotsupportVM,pleaseexplainwhy_____________

5. Whatanti-virusdoyousupport?

• Sophos____• Other__________________

o IfSophosisnotsupported,pleaseprovidedocumentationforexceptions__________________

6.1.3 DatabaseServers6. Whatapplicationserverplatformsdoyousupport?

• Linux6.x____• Linux7.x____• AIX6____• AIX7____• Windows2012R2____


• Windows2016____• Other:________________________

Ifother,pleaseexplain:__________________________7. Whatanti-virusdoyousupport?

• Sophos• Other__________________


6.1.4 Databases8. Whatdatabaseplatformsdoyousupport?

• Oracle12.2____Standard,EnterpriseEditions____• Oracle11.2.x–Standard,EnterpriseEditions____• SQLServer2014Standard&BusinessIntelligence,andEnterpriseEditions____• SQLServer2016Standard&BusinessIntelligence,andEnterpriseEditions____• Other:_________________________

Ifotherpleaseexplainwhy___________________________

6.1.5 Network9. Servernetworkconnection:

• HowmanyNetworkInterfacesareavailable?____• HowmanyNetworkInterfacesarerequired?____• NetworkInterfaces:

o 10Mbpso 100Mbpso 1Gbpso 10Gbps

§ Copper§ Fiber

10. Whatwirelessstandardsdoyousupport?• 5GHz802.11a/n/ac____• Other_______________________

o Ifother,pleaseexplainwhy___________________________

11. Whatauthenticationmethodsdoyousupport?• WPA2-EAP(TTLS,TLS)____• WPA2-PSK____• WPA2PEAP-MSCHAPv2____• Other_______________________

o Ifother,pleaseexplainwhy___________________________


6.1.6 Workstations12. Whatinternetbrowsersdoyousupport?

• IE11____• Chrome____• Other__________________

o Ifotherpleaseexplainwhy___________________________13. WhatOperatingSystemsdoyousupport?

• Windows10• Windows7• Other:____________________

o Ifother,pleaseexplainwhy_____________________14. Whatanti-virusdoyousupport?

• Sophos• Other__________________


15. Howmuchmemoryisneededtosupporttheapplication?

6.1.7 Integration16. Whatmethodsdoyouprovideforinterfacingtoothersystems?

• API____• ETL____• FTP____• HL7____• Other:_________________________

o Ifother,pleaseexplain___________________________

17. Haveyoudoneanyinbound,outbound,orbi-directionalinterfacestothefollowingsystems:(Pleaseprovidedetail)

• Includeanysystemsthatwillneedtobeintegrated/interfacedwiththenewsystem

6.2 Security

6.2.1 RatingInformation• Willtheapplicationcollect,receiveprocess,transmit,storeormaintainanyofthefollowingconfidential

information:• PersonallyIdentifiableInformation(PII)orProtectedHealthInformation(PHI)?(Y/N)• ProtectedHealthInformation(PHI)?(Y/N)• Credit/DebitCardData/BankAccount#?(Y/N)• IntellectualProperty/MoffittBusinessInformation?(Y/N)• PersonallyIdentifiableInformation(PII)?(Y/N)(CustomerInfo,SSN,License#,Employee/HRinfo,etc.)


6.2.2 RiskManagementPoliciesandProcedures• DoestheapplicantemployaChiefSecurityOfficers/ITSecurityPerson?

• NameofPrivacyofficer? • NameofSecurityofficer?

• DoyouhaveanyofthefollowingwrittenPolicies/Procedures?Includethedateoflastrevision?• PrivacyPolicy?• NetworkSecurityPolicy?• AcceptableUsePolicy?

6.2.3 NetworkSecurityandDataManagement• Doyouemployencryptionforthefollowing:

• Dataintransit?(Y/N)Ifyes,typeused?

• Dataatrest?(Y/N)Ifyes,typeused?

• Dateoflast3rdPartyPenetrationTest?• DateofLast3rdPartyPrivacyComplianceAudits?• WouldMoffittdatabestoredbytheapplicant’ssub-contractor?

Ifyes,name?• Willapplicantberesponsibleforsystemmaintenance?(Y/N)

Ifyes,isthereasystempatchpolicy?(Y/N)Ifyes,frequencyofvulnerabilityscanandpatchcycle?

• WillyouallowMoffitttoaudityoursecuritycontrols?

6.2.4 RegulatoryandComplianceManagement• Doyouhaveincidentresponseplanandprocedures?(Y/N)• AreyourequiredtoobtainSarbanes-Oxley(SOX)TypeIorTypeIIAudits?

• Ifyes,dateoflastaudit?

6.2.5 PastCircumstances/Claims/Breaches• IsyourcompanyinvolvedinanActivebreachinvestigation?(Y/N)

• Haveyoueverhadaregulatoryproceedingorinvestigation?(Y/N)

• Ifyes,givedetails.

• Duringthepast5yearshaveyouhadanyprivacybreachincidentorcomplaint?(Y/N)

• Duringthepast5yearshaveyouhadanycomplaintsorlitigationpertainingaNetworkSecurityorPrivacyBreach?(Y/N)

6.3 MaintenanceandSupport1. Describetheorganizationandstructureofyourtechnicalsupportservices.2. Describethesupportlevels/tiersprovidedbythevendor.


3. Whatarethemethodsforcontactingtechnicalsupport?4. WhatarethestandardsupporthoursandServiceLevelAgreements(SLAs)?5. PleaseestimatethenumberofFTE’sthatwewillneedtoassigntothesolutionforproductsupport?Please

providedetail,rolesrecommendations,andnumberofresourcesperrole.6. Whatistheupgradeprocessandapproachformajorreleaseupgrades?Whatisthetypicalupgrade

implementationdurationforaclientofcomparablesizeandcomplexity?7. Whatisyourchangecontrolprocess?Whatcommunicationsareprovidedinadvanceofchanges?8. Whatisyourabilitytoretainhistoricaldataandperformdataarchival?Pleaseprovidedetail.9. Howarecustomerrequestsforenhancementsandcustomizationshandled?10. Doyoutrackorsurveyyourclientsontheservicesyouprovide?Ifyes,pleaseprovidetheoverallaverageclient

satisfactionscoresorotherexamplesofhowyoumeasureclientsatisfaction.11. Describetheongoingsystemsupportprovidedbythevendor.

6.4 ImplementationandTraining1. Pleaseprovideyourgeneralimplementationstrategyforahealthsysteminstallationofcomparablesizeand

complexity.

2. Whatisyourrecommendedimplementationmodel/approachandmethodologyforMoffittCancerCenter?Pleaseincludedetailsonthefollowing:

• Expectedimplementationlength• EndUserresourcerequirementsandcountfortheimplementation• ITandfunctionalanalystresourcerequirementsandcountfortheimplementation• ProjectManagementresourcerequirementsfortheimplementation• Pleaseprovidealistofthevendorpersonnelrolesandcountrequiredtoimplementthisproject• ApproachtoAnalysis• ApproachtoDesign• ApproachtoBuild• ApproachtoTesting• ApproachtoGo-LiveandGo-LiveSupportandresourcerequirements• Pleaseprovideanoverviewoftheinstallationschedule.Includemajortasksandtheir

duration/staffing/majordeliverables.

3. PleasedescribethedocumentationandtrainingthatwillbeavailabletoMoffittCancerCenterusersandatrainingoutline.

• Whatisthestandardmodelfortrainingtheimplementationteam?• Whatisthestandardtrainingmodelfortheendusersattimeofgo-live?• Whatisthestandardtrainingdurationforeach?• Whatarethedeliverymethodsforthetraining?• Updates?


4. Doesyourcompanyprovidestafffortheimplementationdirectlyorsubcontracttopartnerfirms?• Pleasedescribeandlistanyproposedsubcontractors,ifany,andthescopeofworktheywouldperform.

5. Describeproposedtrainingfor:• PatientFacing–FrontDesk• PatientFacing–Scheduling• Patient&ClinicFacing–Provider• ClinicFacing–ClinicLeadership(Operations)

6.5 PricingWhatisyourlicensing/coststructure,typesoflicenses,lengthoflicenseterm,andlicensefeestructure?Howarechanges(additions,reductions)tothenumbersoflicenseshandled?Ex.AreTrue-upsperformed?(i.e.yearlyevaluationofendusers/licensestopaymenttiers)

6.6 VendorItemizedPricing

Thevendormustprovideaproposalwithmaximumcostfortheprojectbasedontheprojectasdescribedherein.Totheextentdesired,additionalrecommendationsandservicesoroptionsmaybeincludedasadditionstotheprojectonanoptionalbasis.TheseoptionalitemsshallbepricedseparatelyfromthisRequestforProposal.

Thissectionmustincludeallcostsassociatedwithacquisition,implementation,andongoingoperationoftheproposedsystemaswellasanynecessaryconversions,interfaces,andcustomizations.Providecompleteinformationregardlessofwhetheritisspecificallyrequested.

Note:Tofacilitatethecrossevaluationofvendorproposals,vendorsmustproposeacompletehardware/systemsoftwareconfigurationandshouldnotassumetheuseofexistingcomputerhardwareinfrastructure.Considerationofutilizingtheexistinghardware/systemsoftwarewilloccurduringcontractnegotiations.

MoffittCancerCenterwillmostlikelyrequestmoredetailsregardingyourcostproposalduringourproposalevaluationprocess.MoffittCancerCenterunderstandsthattheactualcostswillbedetailedinthestandardsystemcontract.Provideabreakdownofthefirm'srates,feesandchargesforservices;byphaseandfortotalproject,andaproposedpaymentschedule.Includeestimatesofanytravelexpensestobechargedaspartoftheprojectandtypicalreturnoninvestment(ROI)information,ifavailable.Anypayment/purchasealternatives,purchaseversuslicensing,etc.


Appendix1–VendorAcknowledgementFormIntenttoRespond

VendorAcknowledgementFormIntenttoRespond

SUBMITTO:[email protected](Fax)

RFPNUMBER:RFP19-21-SSPRFPTITLE:VIRTUALHEALTHTELEMEDICINEVIRTUALCAREPLATFORM

VENDORNAMEandMAILINGADDRESS:

INTENTTOBID:Yes______________No_______________(Ifunabletobid,indicatereasonbelow)

TELEPHONENUMBER:FACSIMILENUMBER:

VENDOR’SAUTHORIZEDCONTACTFORRFPNAMEE-MAIL

PleaseletusknowhowyouheardaboutthisRFP:__NotifiedbyPurchasing__CommunityorMWBEOrganization__MonitoringMoffittCancerCenterWebsite___Advertisement___Other:

SUPPLIERDIVERSITYINFORMATIONIsyourfirmacertified“Minority,Women-Owned,Veteran,ServiceDisabledVeteran-OwnedBusinessEnterprise”definedasabusinessconcernengagedincommercialtransactionsandisaleastfifty-one(51%)percentminority,woman,veteran,service-disabledveteran-owned,andwhosemanagementanddailyoperationsarecontrolledbysuchpersons?Yes________________________No____________________Ifyourfirmiscertifiedasa“Minority,Woman,Veteran,orServiceDisabledVeteran-OwnedBusinessEnterprise,”youmustprovideacurrentcopyofyourcertificatewiththisform,andprovidethenameofthecertifyingentityandcertificationdatesbelow:NameofCertifyingEntity______________________________CertificationDateBegins_____________________________Ends_____________________________Icertifythatthisresponseismadewithoutpriorunderstanding,agreement,orconnectionwithanycorporation,firm,orpersonsubmittingaresponseforthesamematerials,suppliesorequipment,andisinallrespectsfairandwithoutcollusionorfraud.IagreetoabidebyallconditionsofthisresponseandcertifythatIamauthorizedtosignthisresponseforthevendorandthatthevendorisincompliancewithallrequirementsoftheRequestforQualifications.

__________________________________________________________________________________________________________SignaturePrintedNameandDate


Appendix2–SupplierDiversityUtilizationandSubcontractingPlan

SUPPLIERDIVERSITYUTILIZATIONANDSUBCONTRACTINGPLANREQUIREMENTMoffitt Cancer Center recognizes the importance of supplier diversity in all aspects of our business andprocurement practices and actively encourages the development, utilization and economic growth of certifiedMinority, Women, Veteran and Service Disabled Veteran-owned Business Enterprises(MBE/WBE/VBE/SDVBE).Centraltothis initiative istheinclusionandparticipationofadiversegroupofvendorsdoing business with Moffitt Cancer Center and as such, Moffitt encourages the participation of certifiedMBE/WBE/VBE/SDVBEsinitsprocurementprocessbothattheprimevendorlevelaswellasatthesubcontractorlevelof itsprimecontracts.MoffittCancerCenter iscommittedtoacomprehensiveSupplierDiversityProgramthatensuresmaximumopportunitiesexistforsuchdiversebusinesses

RFP responses should include bidder’s ability to provide fifteen percent (15%) spend with certified Minority,Women, Veteran and Service Disabled Veteran-owned Business Enterprises (MBE/WBE/VBE/SDVBEs) related tothe specific commodity or services identified in the proposal. Moffitt Cancer Center is an equal opportunitycorporation,and,assuch,stronglyencouragesthelawfuluseofcertifiedMBE/WBE/VBE/SDVBEsintheprovisionof services by providing a fair and equal opportunity to compete for, or for participation in, providing services.MoffittCancerCenterbelievesinequalopportunitypracticeswhichconformtoboththespiritandtheletterofalllaws against discrimination, and is committed to non-discrimination because of race, creed, color, sex, age,nationalorigin,orreligion.TobeconsideredforinclusionthepotentialbiddercommitstoMBE/WBE/VBE/SDVBEsParticipation.

Thesuccessfulbiddershallendeavortoprovidefifteenpercent(15%)spendwithcertifiedMBE/WBE/VBE/SDVBEsrelated to the specific commodity or services identified in the proposal. A certification letter from any of thefollowingagencieswillberequiredofanybidderand/oridentifiedsubcontractorclaimingMBE/WBE/VBE/SDVBEstatusatthetimeoftheRFPresponse.

MoffittacceptsallLocal,StateandFederalGovernmentagenciesMBE/WBEcertifications,includingthefollowing:

• CityofTampa• HillsboroughCounty• StateofFlorida• SmallBusinessAdministration(SBA)8AProgramCertification

OtherMBE/WBEcertificationsacceptedinclude:

• FloridaStateMinoritySupplierDevelopmentCouncil(FSMSDC)• NationalMinoritySupplierDevelopmentCouncil(NMSDC)&regionalaffiliates• Women’sBusinessEnterpriseNationalCouncil(WBENC)• NationalWomenBusinessOwnersCorporation(NWBOC)

Veteran&ServiceDisabledVeteran(VBE/SDVBE)Certification/Verificationaccepted:

• DepartmentofVeteransAffairs• StateofFloridaOfficeofSupplierDiversity


Pleaserespondtothesectionbelow:

Supplier Diversity Utilization and Subcontracting Plan Requirement: Moffitt Cancer Center recognizes theimportanceofsupplierdiversityinallaspectsofourbusinessandprocurementpracticesandactivelyencouragesthe development, utilization and economic growth of certifiedMinority,Women, Veteran and ServiceDisabledVeteran-owned Business Enterprises (MBE/WBE/VBE/SDVBEs). Central to this initiative is the inclusion andparticipation of a diverse group of vendors doing business with Moffitt Cancer Center and as such, Moffittencourages the participation of certified MBE/WBE/VBE/SDVBEs inits procurement process both at theprimevendorlevelaswellasatthesubcontractorlevelofitsprimecontracts.MoffittCancerCenteriscommittedtoacomprehensiveSupplierDiversityProgramthatensuresmaximumopportunitiesexistforsuchdiversebusinesses.

SupplierDiversityUtilization and Subcontracting Plan - Vendors responding to this solicitation are required tosubmitaSupplierDiversityUtilizationandSubcontractingPlanfordiversesupplieropportunityandparticipationofcertifiedMBE/WBE/VBE/SDVBEs with their proposal. The Supplier Diversity Utilization and Subcontracting Plansubmittedmustincludethefollowing:

• ProvideSupplierDiversityUtilizationandSubcontractingPlanandDescriptionofyourSupplierDiversityProgram.SupplierDiversityUtilizationandSubcontractingPlanandDescriptionofyourSupplierDiversityProgramsubmitted:___Yes___No

• WhatpercentageofspendwithcertifiedMBE/WBE/VBE/SDVBEsisprojectedforthespecificcommodityorserviceoutlinedinthisRequestforProposal(RFP):___________________(%).

• Outline the plan for achieving 1st tier spend with certified MBE/WBE/VBE/SDVBEs and identify thepercentageofspend:___________________(%).

• Outline the plan for achieving 2nd tier spend with certified MBE/WBE/VBE/SDVBEs and identify thepercentageofspend:___________________(%).

• AlistofthecertifiedMBE/WBE/VBE/SDVBEsthatwillbeutilizedas2ndtiersubcontract(s)ListingProvided:__________Yes__________No

**Note: Your RFP submittalmust include your response that addresses the Supplier DiversityUtilization andSubcontractingPlanoutlinedabove.

Reports -Thesuccessfulbidderwillbe required toprovidemonthlySubcontractExpenditureReports toMoffittCancer Center identifying certified MBE/WBE/VBE/SDVBE participation that lists total payments made tosubcontractor(s) until 100% completion/delivery of the specific commodity or services outlined in this RFPfinalized. The report shall include thenames,addresses, typeof serviceor commodityprovided,dollaramountpaid,paymentdate,FEID#,nameofcertificationentity,businessclassification,andcopyofvendorcertificationforeachvendoridentifiedinthereport.AllSubcontractorExpenditurereportsarealsorequiredtobeturnedinwithall pay applications/invoicesand a copy sent toDesireeHanson,Manager, SupplierDiversity Program via [email protected].

• VendoragreestoprovidemonthlySubcontractExpenditureReportswithsubmittalofeverypayapplication/invoice:__________YES__________NO

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