rfp mobile sewa

7/22/2019 RFP Mobile Sewa

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Request for Proposal (RFP) ver1.0 for Implementation Partner for Mobile Seva July 01, 2013

1 of 69

DE D: 16 A, 2013

: CDAC//C14013

F I

(I I)

C D A C,

G C R N. 9, J, M 400 049

T : 022 26201606, 26201574, F: 02226232195/26210139

E : @.


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C1. INVITATION FOR RFP........................................................................................................................ 3

1. ........................................................................................................... .................... 3

2. C ............................................................................................. .................... 43. B D ................................ 5

4. ...................................................... ............................. 85. ........................................................................................................... .......... 86. A ............................................................................ ..................................... 107. C.................................................... ......................................................... 108. C E ......................................................... 129. ............................................................................................ ........................... 13

2. INSTRUCTIONS FOR SUBMISSION OF PROPOSALS........................................................................... ........ 261. ......................................................... ............................................... 26

3. GENERAL CONDITIONS.................................................................................................................... 271. ................................................................. ........................... 27

2. C ................................................................................... 273. A D................................................................. ........................... 274. D..................................................................................................................... 275. C.................................................... ........................................................... ........ 276. .................................................... ............................................... 28

7. ..................................................................................................... .................. 288. A ................................................................................................... ........ 289. D............................................................ ............................................... 2910. ........................................................ ......................................................... 2911. ....................................................... ........................................................... ........ 30

12. D............................................................................................. ............................ 304. PROJECT DELIVERABLES....................................................................................... ............................ 31

1. D .................................................. ............................ 312. A.............................................................................................................................. 333. & D........................................................ ..................................... 344. E ....................................................... .................. 345. .................................................... ............................................... 366. D .................................................................................... ............................ 387. ...................................................... ........................................................... ........ 418. .................................................. ........................................................... ........ 44

5. FORMS FOR RESPONDING (TECHNICAL AND FINANCIAL)......................................................................... 451. E C................................................................................................. 452. ...............Error! Bookmark not defined.3. ............................................. 504. 1: D E A .................................. 525. 2: D E /C / ....... 526. 3: D D......................................................................... 537. 4: C/E/A /C / D......................................................................................................... 548. 5: D......................................................... ..................................... 559. 6: ................................................................................. ........ 5710. 7: B .................................................................................. 5811. 8: B .................................................... ........ 5912. B ........................................................ ............................................... 6113. 9: B................................................... ..................................... 63

ANNEXURE A:QUALITY AND COST BASED SELECTION (QCBS)...................................................... .................. 67ANNEXURE B:MOBILE SEVATECHNICAL SUPPORT......................................................... ............................ 68


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F 25 M 2, 2012, [P I S 1], W I N. 8, J N.

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The IVR system should support the open standards in this field like VXML,

NLSML, SSML, etc.

The IVR system should be capable of integrating with ASR for accepting

voice inputs from the users


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The IVR system should be capable of integrating with TTS system for

converting the text response received from backend department server into

voice message which can played to the user.

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Note: The above mentioned payment terms is provisional and the final payment terms

and schedule will depend upon the contract order and will be detailed out in the

agreement that will be signed between C-DAC and selected Implementation partner.

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a. D F M S

S C, , DLL,S , D, .

b. U & F S R D

D

c. M M A M

M S

d. SLA M &

D + 6

18.

a. P I S CDAC

b. C L & R R H

c. M

d. D/W// P MR M S S

e. V DY

19.

A O & M :

a. U ,

b. L , ,

c. U , ,

d. S .

20.O D S C CDAC

P

21. P S O D + 36

2. A

T I P

S R ( ) . F, I P


34/69


34 of 69

. T I

P

CDAC CDAC.

CDAC I P

.

3. & D

1. I I P

S S, I P

S L

A I P CDAC

2. CDAC /

P B G

3. T S RFP. I

I A, 10%

4

12 .

4. B 12 , CDAC

I P

5. I CDAC

I P ,

I P

4. E K

T

W/C/A , S L

A

1. T I P

, , ,

.

CDAC CDAC

.

2. D , I P

CDAC / ,

SLA.


35/69


35 of 69

3. T I P CDAC

CDAC

4. T I P

. CDAC . S

. T I P CDAC

I P

.

5. A ,

I P , IP (,

, ) CDAC

.

6. T I P

( , )

, , ,

CDAC .

7. T I P E M CDAC I P R,

CDAC

.

8. I

, I P

CDAC .

9. T I P E M

. T I P

.

CDAC .

10. T I P

,

.

11. T E M , T ,

CDAC I P


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36 of 69

12. CDAC I P

6 .

13. T I P

E M K T.

14. CDAC I P

I P

I P

CDAC R

I P. T I P CDAC

("E M P")

P

I, O M SLA.

i. A R I P

;

ii. P CDAC R

I P .

iii. T I P E M P

.

iv. E E M P I A

CDAC / DY.v. I , P I,

P E M P.

vi. D , I P

.

vii. T E M N A

90 E D A.

5.

T S L R (SLR)

I P CDAC

M S P. T SLR

:

1. T 24X7*365

2. M S S 99.5%

S 97.5%. T


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37 of 69

3. E 2

4 , T O

C

4. E 4

10 , T O

C

5. T S D 30

2

6. T S D 3

24

7. A 95% 5 ,

O

8. A 2

C

T SLR

.

T IP

. T

IP CDAC :

. R IP SLR.

. D ,

.

. R

.

. O .

T SLR :

. D SLR SLR ,

. T SLR SLR

P.

. O SLR SLR P

P.


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38 of 69

6. D

T D SLR :

. I P O SLR

. I P

O SLR

. I M S S DC DR O

a. SMS G S S

b. V G S S

c. USSD G S S

d. G P S S

e. S P

f. A

T D, :

.

B B

1 D

H,

C O S

P DC

D + 90

D

N G

90

120

1%

CV

G

120

150

4%

CV


39/69


39 of 69

G

150

T

A

2 M S SI

E C

T O

D + 120

D

N G

120

150 D

1%

C

V

G

150

180

G

150

4%

C

V

T

A

3 D

H,

C O

S DR

D + 120

D

N G

120

150

1%

C

V

G

150

180

G

4%

C

V


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40 of 69

180

T

A

4 M S S

I P

D C

S

D + 120

N G

120

150

5%

C

V

G

150

180

G

180

7%

C

T

C

5 T M

S S

D + 180

N G

180

200

5%

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G

200

220

10%

C

7 D

D M (U,

I,

O,

D+100

N G

100

120

2%

C

G

120

140

4%

C


41/69


41 of 69

M,

T)

7.

. B

B

1 M S P U

/ A

>=99% N 97%

99%

1%

C

V

95%

97%

2%

P

H


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42 of 69

T S

S G

P13 N 4

7

1%

C

V

8

10

2%

C

V

3 S R

S R

>=99%

24() 7

() 365()

N 95%

98%

1%

C

V


43/69


43 of 69

7 T

P

A N E . B 2 , 0.1%

C V

8 R

>=98%

24()7()

365()

N 95%

98%

1%

C

V


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44 of 69

8.

T :

A. : T

1V : S ' W I

S

2 H S: A

' . W

3 M S: A

. A

4L S: F /

, .

B. : T

.

1 H P: T , ,

H N E

I

2 M P: P , ,

N

, O H

3L P: T ,

S R

E U R

N: T SLA

.


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45 of 69

5. F ( F)

1. E C

E

C

C

1G I

E 10

1.1

Y E

I VAS/

USSD/SMSC/IVRD N

1 P

E

4

1.2

E

S/C/PSU

G D

VAS/USSD/SMSC/B

SMS/IVR

1 P

E

4

1.3

R T

L NCCP TRAI

RFP

1 P

2

2

2

C

E 20

2.1

B SMS P

D

1

4

4

2.2SMS G D

1

4

4

2.3IVRS D

1

4

4

2.4USSD D

1

4

4

2.5M AD

1 4


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46 of 69

4

3

H

CE 15

3.1 SMS L

G

10B

25B = 2 ;

G 25B

50B =

3; V

SMS > 50B = 4

( 3

31

D

2012. ) 4

3.2 V L

G 100

M

250 M = 2

; G

250 M

500M =

3; V

V L > 500M = 4 (

3

31

D

2012. ) 4

3.3 USSD L

G 50

M

100M = 2

; G

100

250 M =3; V >

250M = 4

4

3.4SMS/V/USSD VAS UB

G 0.5

M

1M = 1

; G

1M

5M=

2; G

> 5MU = 3 3


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47 of 69

(

3

31

D

2012. )

4E

E 20

4.1

I

M

(SMS G/

1

, USSD G/

5 ,

IVRS

10 , A 1000 )

3

. (

3 31

D 2012.)

2

10

10

4.2

I

M

(SMS G/ 1

, USSD G/

5 ,

IVRS

10 , A

1000 )

2 I

(

3 31

D

2012.)

2

10

10

5

D 10

5.1 E P T

1 P

5

(

M 10


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48 of 69

)

10

6

F

P P D,

D &

I M

S . 15

7

E &

K

10

100

2. G

T Y E VAS I

. I, , P O C C

T Y E G S/C/PSU

. I, , P O

C C F TRAI NCCP , ://.../

A R N D R

A S R N

D R

F SMS P, SMS

SMS G R B SMS (MT)

1.9 12 .

R , ,

F SMSC/IVR/USSD/ M A D, / /

T O/G D/PSU'

.

M A D S/C/PSU C

.


49/69


49 of 69

F SMS/IVR/USSD/SMSV VAS S U B L R I,

W O, P O/C C . C

SMS/IVR/USSD/SMSV, A S

T O .F G A/C/E,

A

// S/C/PSU F G S U C G D,

F I A/B P A/R P

A/P/L

A/A (N I)

I E T M() HR M

BA

3.4.2


50/69


50 of 69

3. I F

( )

P

D

T,

,

C D A C (CDAC)

G C R N. 9, J,

M 400049

R: RFP N

S: S RFP I P

F M S N R. FN .

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1. H RFP , , ,

RFP N I P F M S N R,

RFP .

2. W RFP

. W , ,

, , .

3. W , ,

RFP , 180

RFP .

4. W

.

5. W

.

6. W / .


51/69


51 of 69

O :

.I D

1. N :

2. A :

3. N, D A

RFP:

4. T . :

5. M . :

6. F . :

7. E :

W RFP

.

S,

[FIRMS NAME]

N

T

S

D


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52 of 69

4. F 1: D E A

S N. D

1. D

A

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2 I

F/C ( . /

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D

R #

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(

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1. C N

2. N

D

3. P T

4. S D/E D5. C S ( , )


53/69


53 of 69

6. N

E

7. Y E ( Y)

:

D , , CC

6. F 3: D D

[U ,

/

F 5 F 15]

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G I

1. C N

2. N

D

3. P T

4. S D/E D

5. C S (

, )

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D/

7. D/L

H

8. N

9. N

.

:


54/69


54 of 69

D

(

):

R , ,

.

7. F 4: G C/E/A

/C G / D

S N. I D

G I

1. C N

2. N

D

3. P T

4. D

E/AG

5. C S (

, ) :

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(

):


55/69


55 of 69

R ,

,

.

8. F 5: D

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Curriculum Vitae (CV) for Proposed Professional Staff Template

1. :

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3. [I ]:

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]:

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]:


56/69


56 of 69

8. C E: [L

]:

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( ): , ,

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):


57/69


57 of 69

9. F 6:

W P: I

, ,

. T

,

. A , ,

, , . T

W S.

T

,

:

S N. A

1 2 3 4 5 6 7 8 9 10 11 12 N

1

2

3

4

5

.

.

N

D .

T

,

RFP.


58/69


58 of 69

10. F 7: F B G

W ( '

R') RFP

:, I P F M S N

R ( " P") , C

D A C (CDAC), G C R N. 9, J,

M 400049.

KNOW ALL MEN WE

( " B")

, C D A C (CDAC),

G C R N. 9, J, M 400049 ( "

P")

P, B ,

. S C S B

2012.

THE CONDITIONS :

1. I R

N I

RFP N

2. I R,

P B G RFP

.

W P

, P ,

P

, .

T 180

, B

.


59/69


59 of 69

11. F 8: F B G

BANK GUARANTEE NO.:

DATE:PERIOD OF BANK GUARANTEE: VALID UPTO (36

S)

AMOUNT OF GUARANTEE: R. 50

T

,

C D A C (CDAC)

G C R N. 9, J,

M 400049

THIS DEED OF GUARANTEE EXECUTED ON THIS D 2010 N

B / ,

B C (A T U) A 1970,

H (H.O. A) B (B )

G B (

CDAC

.) C D A C (CDAC)

G C R N. 9, J, M 400049 (

B CDAC ).

W RFP N NO. (H

RFP N) M/. I P F

M S N R B M/. .

(H I P)

I P.

A

I PM S N R

I P , G B

I P .

NOW THIS GUARANTEE WITNESSETH AS FOLLOWS:

I C D A C, ,

I

M S N R, (N G B)

:


60/69


60 of 69

) T R.

/ (R. )

I P

R. / (R.

) B

B

B .

) T

( .. 60 )

.

) T I P

, ,

C .

) N

T B R.

/ (R. ). T

( ) B

B G B ( )

( B ).

IN WITNESS WHEREOF (G B)

.

P

F

D

A S

S


61/69


61 of 69

12. F B

(To be taken on letterhead and should be placed in the sealed cover containing

commercial Bid)

T:

,

C D A C (CDAC)

G C R N. 9, J,

M 400049

S,

1. H RFP ,

, I/W, , M RFP , ,

& C M S P CDAC.

2. I/ W RFP

RFP.

3. W B .

4. O C B R[A ] . T

&

5. O C B

C , CDAC .

6. E C B A S.

7. W CDAC B

T T C V .

8. W CDAC

. T

I .

9. I/W , , ,

, , RFP

,

.


62/69


62 of 69

10. I I/W /

/ /

, .

Y ,

D D 2011

(S) (I )

D RFP R :

(N A C) S/S E:

1. F 23 F B


63/69


63 of 69

13. F 9: F F B

T .

C

B

CDAC CDAC M

A. C

.

A

E

A

E

/

()

3

(/

* *3

)

1

MVAS

S

A

BE/B.T/M

CA

5 1

2S VAS

D

BE/B.T/BC

A

3 2

3J VAS

D

BE/B.T/BC

A

2 8

4

C CDAC

T M C T Y

G M R D.

.

A

/F

1MVAS S

A

S A

SMS/IVR/USSD 'F T

2 S VAS D SMS/IVR/USSD F T


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64 of 69

D M

S ,

S N/S D.

I

3J VAS

D

D SMS/IVR/USSD M

S ,

S N/S

D. I,

M G/DR S

24*7*365

F T

G C

T , I O C ( R

) P S DR S

.

B. G

I

()

1SMS G E / D

C

2B SMS S S E /

D C

3S C /L C S S

E / D C

4

a. M S S 3

b. M S S 1

3 c. M S S 1

4

5D C P DR D

C

6 C (1+2+3+4+5)

C. D G

I

()


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65 of 69

1USSD S, G S

E / D C

2D C P DR D

C

3 C C E1 I,P C I

4

a. M S S 3

b. M S S 1

3

c. M S S 1

4

5 C (1+2+3+4)

D. G (I)

. I

()

1V S, G S

E / D C

2D C P DR D

C

3C C E1 I,

P C I

4

a. M S S 3

b. M S S 1

3

c. M S S 1

4

5 C (1+2+3+4)

E. A D

. I

()

1 250 T 1

2 200 T 2

3 200 T 3

4 C (1+2+3)


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F.

I

()

1 G P E C

2P D C P DR D

C

3 C C

4

a. M S S 3

b. M S S 1 3

c. M S S 1 4

5 C (1+2+3+4)

G.

I

()

1 12 R ( 100 )

2 3 N ( 150 )

3 C (1+2)

F B W


67/69


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A A: C B (CB)

T Q CB S (QCBS)

. T 70%

. T

. T

. T

:

F:C : S= (TS T%) + (FS F%) :

S= F

TS = T

FS = F

T = W (70%)

F = W (30%)

T+F = 1

H :FS = (LF 100)/ F

LF = ;

F = .

I ,

. T

. T

. T

.


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68 of 69

A B:

M S ,

M S . T

. T

MSDG P II .

1

T

, . T L I

. W ,

. O

,

. T

. T

, / ,

,

, . P

MSDP ,

MSDP, ,

. T 70%

80%

. 1 ,

MSDG .

2

T I,

. T

I

. T

I

. T II

. I /


69/69


, L III

. T ,

, ,

, .

3

T

. T

L I L II ,

. T III

L II

. I ,

L I / L II .

U ; L III

. I ,

/ MSDP

. S . I

,

, ,

. O ,

.

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