rfp_punjab e-panchayat society

Punjab ePanchayat Society (PePS)

Request for Proposal (RFP) For

Selection of Hardware and Service Provider (HSP)

For Supply of IT infrastructure & Manpower

For Offices of Department of Rural Development & Panchayats (DoRDP)

Under “ePanchayat- Punjab Phase I” Project

**************************************************

Punjab ePanchayat Society (PePS)

Vikas Bhawan, Sector 62, SAS Nagar, Punjab

Tel: 0172-5063522 Fax: 0172- 2231052

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PePS- RFP for supply of IT Hardware & Manpower

RFP No. Jan/2011 Dated 16th Jan 2011

IMPORTANT NOTICE

Bidders are advised to study the Request for Proposal (RFP) document carefully. Submission of financial

bid shall be deemed to have been done after careful study and examination of the RFP document with

full understanding of its implications.

The response to this RFP should be full and complete in all respects. Incomplete or partial bids shall be

rejected. The bidder must quote for all the items asked for in this RFP.

The bidder shall bear all costs associated with the preparation and submission of the bid, including cost

of benchmarking and presentation for the purposes of clarification of the bid, if so desired by the client

will in no case is responsible or liable for those costs, regardless of the conduct or outcome of the

bidding process.

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Table of Contents

1 OVERVIEW .................................................................................................................................................. 5

1.1 INVITATION FOR BID ................................................................................................................................ 5 1.2 CRITICAL INFORMATION ........................................................................................................................... 6

2 PROJECT REQUIREMENTS ..................................................................................................................... 7

2.1 INTRODUCTION ........................................................................................................................................ 7 2.1.1 BACKGROUND ...................................................................................................................................... 7 2.2 PROJECT SCOPE ........................................................................................................................................ 8 2.3 BID CONDITIONS .................................................................................................................................... 11

3 INSTRUCTIONS TO BIDDERS ................................................................................................................ 13

3.1 INTRODUCTION ...................................................................................................................................... 13 3.1.1 PROCEDURE FOR SUBMISSION OF BIDS ................................................................................................. 13 3.1.2 COST OF BID DOCUMENT ..................................................................................................................... 14 3.1.3 CLARIFICATION REGARDING BID DOCUMENT ....................................................................................... 15 3.1.4 AMENDMENT OF BID DOCUMENT ......................................................................................................... 15 3.1.5 PREPARATION OF BIDS ........................................................................................................................ 15 3.1.6 PRE-BID CONFERENCE ........................................................................................................................ 20

4 TERMS AND CONDITIONS OF THE BID .............................................................................................. 21

4.1 GENERAL TERMS .............................................................................................................................. 21 4.2 STANDARDS ....................................................................................................................................... 21 4.3 DELIVERY PERIOD & INSTALLATION ............................................................................................ 21 4.4 BIDDER’S PERFORMANCE BANK GUARANTEE ............................................................................ 22 4.5 STANDARD OF PERFORMANCE ...................................................................................................... 22 4.6 USE OF CONTRACT DOCUMENTS AND INFORMATION ............................................................... 23 4.7 SCHEDULE OF PAYMENT ................................................................................................................. 23 4.8 WARRANTY........................................................................................................................................ 24 4.9 PRICE FALL ........................................................................................................................................ 25 4.10 TAXES AND DUTIES .......................................................................................................................... 25 4.11 INSURANCE ........................................................................................................................................ 25 4.12 LIQUIDATED DAMAGES ................................................................................................................... 26 4.13 SUSPENSION....................................................................................................................................... 26 4.14 TERMINATION FOR DEFAULT ......................................................................................................... 26 4.15 TERMINATION FOR INSOLVENCY .................................................................................................. 27 4.16 “NO CLAIM” CERTIFICATE ............................................................................................................... 27 4.17 DOCUMENTS PREPARED BY THE BIDDER TO BE THE PROPERTY OF THE CLIENT ................. 27 4.18 CONFIDENTIALITY ........................................................................................................................... 27 4.19 PASSING OF PROPERTY .................................................................................................................... 27 4.20 FORCE MAJEURE ............................................................................................................................... 28 4.21 GOVERNING LANGUAGE ................................................................................................................. 28 4.22 OTHER CONDITIONS ......................................................................................................................... 28 4.23 CONDITION OF HARDWARE TO BE LEFT AFTER COMPLETION OF 5 YEAR CONTRACT....... 29 4.24 SERVICE LEVEL REQUIREMENTS ................................................................................................... 29

5 DETAILED TECHNICAL SPECIFICATIONS ........................................................................................ 30

5.1 INTRODUCTION ................................................................................................................................. 30 5.2 DETAILED TECHNICAL SPECIFICATIONS ...................................................................................... 33

6 BID PROPOSAL PROFORMAE ............................................................................................................... 43

6.1 PROFORMA –I ..................................................................................................................................... 43

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6.2 PROFORMA -II .................................................................................................................................... 45 6.3 PROFORMA-III.................................................................................................................................... 50 6.4 PROFORMA-IV ................................................................................................................................... 51 6.5 PROFORMA-V ..................................................................................................................................... 52 6.6 PROFORMA-VI ................................................................................................................................... 53 6.7 PROFORMA-VII .................................................................................................................................. 54 6.8 ANNEXURE -1- SERVICE LEVEL REQUIREMENTS (SLR) ............................................................. 55 6.9 ANNEXURE -2- INDICATIVE LIST OF OFFICES ............................................................................. 58

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1 OVERVIEW

1.1 INVITATION FOR BID

In Phase I of ePanchayat-Punjab project, PePS intends to outsource necessary ICT Infrastructure in 186

offices of Department of Rural Development & Panchayats, Punjab for five year on deferred payment

model. These offices would also be provided trained computer savvy manpower for three year under

this project. After five years, complete infrastructure shall be transferred in the name of the Department

of Rural Development & Panchayats, Punjab.

Accordingly, sealed bids are invited from bidders for supply, installation, operations & maintenance

(O&M) of I.T. Infrastructure (Hardware, Networking, Uninterrupted Power Supply and System Software

etc.) & provision of Manpower (for three year only) to run the computerized system under Phase I of

ePanchayat-Punjab project in 186 offices across the state of Punjab for the duration of 5 Years after the

“Go-live” stage.

The Hardware Service Provider (HSP) would have to install and maintain including system software

products during period of five years. Application softwares (PRIASoft, NREGASoft, Panchayat Portal,

PLANPLus, and Panchayat Directory etc.) provided by NIC, GoI are already functional. These softwares

would be hosted at NIC Data centre in New Delhi. However, the data entry operators for the Phase I

offices would be appointed/ provided by the HSP for a period of three year only. These data entry

operators would do the data entry into the application software and would provide handholding

support to the staff of the Department of Rural Development & Panchayats. Subsequently, the

Panchayat Secretaries would be responsible for the data entry of their own accounts.

The RFP document will be provided to qualified bidder(s). The complete RFP document has also been

published on the departmental website http://pbrdp.gov.in/ and on http:/doitpunjab.gov.in/ for the

purpose of downloading.

Sealed proposals prepared in accordance with the procedures enumerated in this Request for Proposal

(RFP) should be submitted to the Member Secretary, Punjab ePanchayat Society(PePS), not later than

14.02.2011 at 15:00 hrs.

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1.2 CRITICAL INFORMATION

The table below depicts key dates pertaining to the RFP:

Event Target Date

Date of Issue of Advertisement for Notice Inviting Tender 16.01.2011

Date of Pre-Bid Conference 25.01.2011

Last Date of Issue of Bid 28.02.2011

Last Date for submission of Bid 14.02.2011

Date of opening of Pre-Qualification Bid 14.02.2011

Date of opening of Commercial Bid Will be intimated

Date of Signing of Contract Will be intimated

The table below depicts the other critical information pertaining to the RFP:

S. No. Information Details

1. Name of the Assignment ePanchayat-Punjab Phase I

2. About the Assignment

To supply, installation and maintenance of I.T. Infrastructure (Hardware, Networking, Uninterrupted Power Supply and System Software etc.) & provision of Manpower(for three year only) to run the computerized system under Phase I of “ePanchayat” Project in 186 offices across Punjab for duration of 5 years from the “Go- Live” stage

3. Name of the Owner Punjab ePanchayat Society(PePS)

4. Proposal Validity period For a period of “SIX MONTHS” from the date for submission of the proposals

5. Place, Date and Time of opening of Pre-qualification Bids

Directorate, Department of Rural Development & Panchayats, Vikas Bhawan, Sector 62, SAS Nagar on 14.02.2011 at 1500 Hrs

6. Contact Person for queries Mr. Jatinder Singh Brar, Project Director(ePanchayat-Punjab), Department of Rural Development & Panchayats, Punjab

7. Addressee and Address at which Bid is to be submitted

Member Secretary, Punjab ePanchayat Society(PePS), Vikas Bhawan, Sector 62, SAS Nagar , Tel: 0172-5063522 Fax: 0172- 2231052

8. Client email ID [email protected]

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2 PROJECT REQUIREMENTS

2.1 INTRODUCTION

2.1.1 Background

The Ministry of Panchayati Raj (MoPR), as part of its mandated responsibility to strengthen the

Panchayati Raj Institutions (PRIs) across the country, is keen to introduce e-Governance in all the PRIs of

the country. The ePanchayat Mission Mode project is a project of immense stature initiated by MoPR in

association with National Informatics Centre (NIC) under the National eGovernance Plan (NeGP).

The needs of PRIs and citizens vary from state to state, due to variations in level of governance in PRIs

and ICT readiness of states and PRIs. The ePanchayat MMP was therefore, preceded by a comprehensive

study to assess the current information and services needs of citizens, PRIs and other stakeholders

(ISNA), identify the scope for re-engineering various functions and services carried out by PRIs, (BPR)

culminating in the cost estimate for implementing the recommendations in a state wise Detailed Project

Report (DPR). In Punjab, the study was conducted in the Hoshiarpur district, Hoshiarpur I Block

Panchayat and Bassi Gulam Hussain Gram Panchayat.

Proposed Implementation Plan – Implementation of ePanchayat project in the state of Punjab would be

done in a phase wise manner. Phase I of this project is being undertaken whereby a Hardware Service

Provider (HSP) would be selected through a competitive and transparent bidding process. The HSP

would provide the required ICT Infrastructure as well as provide trained computer literate manpower

for three year. The implementation of Phase I would be spread over a period of 5 years and would

comprise of the following sub phases:

• RFP/Bid Management Phase – In this sub phase the RFP reflecting the State-specific requirements

has been prepared and bid management process would be conducted by the department with the

help of PMU consultant. The outcome of this sub phase would be the selection of the Hardware

Service Provider (HSP).

• Deployment Phase – This sub phase would comprise installation and commissioning of the

hardware and provision of Manpower at the specified offices.

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• Operations and Maintenance Phase – The manpower provisioned for data entry would continue

providing operational support for a period of three year, during which the Panchayat officials /

members are expected to enhance their skill sets and become sufficiently able to use computers

including the various software applications. The HSP would also be responsible for Maintenance of

ICT infrastructure for 5 years

To implement this project across the State in time-bound and effective manner, Punjab ePanchayat

Society(PePS) under the chairmanship of worthy Chief Secretary, Punjab has been formed. This State

level body would be supported by Department of Rural Development & Panchayats and Project

Management Unit (PMU) consultants (Wipro) for monitoring the implementation and operations of the

project.

2.2 PROJECT SCOPE

I. The Hardware & Service Provider (HSP) would be responsible for carrying out the following tasks

during the period of five years:

a) Supply, installation, repair and maintenance, trouble-shooting of following Information

Technology (IT) infrastructure and system software as per the detailed technical

specifications given in section 5.2 (The Bidder may please get the exact quantity per

location of items before the submission of bids.):

S. No Equipments Total Qty 1 Laptop 3 2 Desktop Computer with Antivirus 367 3 Laser Printer 212 4 Scanner 186 5 UPS 1 KVA Online 180 6 UPS 2 KVA Online 32 7 CAT 6 Patch Panel (16 port) 186 8 CAT 6 Cable roll 305 Mtr. 10 9 CAT 6 I/O with Face plate 367 10 CAT 6 7 feet Patch cord 367 11 CAT 6 3 feet Patch cord 367 12 9 U Wall Mountable Rack 186 13 Switch 16 port 186 14 IP Phone 186 15 Computer Tables 367 16 Chairs 367

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S. No Equipments Total Qty 17 White Boards(2.5 feet * 4 feet) 186

o NIC, GoI is providing necessary software applications like (PRIASoft, NREGASoft,

Panchayat Portal, PLANPLus, and Panchayat Directory etc.).

b) Setting up Local Area Network (LAN) in every offices/locations of Zila Parishad, DDPO

and Block Panchayat including networking components as per requirements.

c) Supply, installation, operation, maintenance, running and updating of System Software

products

S. No Equipments Total Qty 1. MS Office Professional(latest version) 367 2. Antivirus(5 yrs upgrades) 367

d) Keep the infrastructure including Hardware, software, networking up and running

condition as per the service level agreement by providing the Post Implementation

Support and Services including:

• Operations and Management (O & M) of all hardware and system software products.

• Deploying at least 20 support engineers at appropriate locations to ensure the service

level/ uptime agreed in the Service Level Agreement (SLA) at appropriate locations for

maintenance, trouble-shooting and repair purposes. These support engineers should

have minimum qualifications as indicated below:

1. B.E/B.Tech (Computer Science/IT/Electronics & Communications) in 1st

Division or M.Sc.(Computer Science/IT) in 1st Division or MCA in 1st Division

or ‘B’ Level course from DOEACC in 1st

2. 1 year experience in field of IT.

• Stocking of required spares of hardware items at appropriate locations in the State for

quick response time.

e) Provide support & services for all other components of the System (excluding nothing)

like Power Systems, Printers, Networking, System Software, Software Products &

Services etc. as defined in bid document

Note:

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Ø Ready sites in the shape of furnished lab room with electrical fittings, sufficient no.

of CFLs, fans in office would be provided by the department to the Hardware &

Service Provider (HSP) for setting up the IT Infrastructure and providing the services

mentioned above. No Air Conditioning (AC) would be provided. HSP would check

electrical points and earthing etc. before supply of the equipment.

Ø After five years the ownership of the complete hardware and software will be

transferred in the name of Department of Rural Development & Panchayats (DoRDP)

by the HSP in working condition as per above. In case any of the equipment to be

transferred after 5 years is not found in proper working condition, then these should

be required to be replaced suitably by equipment having minimum of same

specifications as prescribed in the RFP.

f) Provide 367 Date Entry Operators for three year for supporting data entry work for

software like PRIASoft, PLANPlus, NREGASoft, Panchayat Portal etc. The data entry

operators would be responsible entering data into the software and would provide

necessary handholding support to the staff of Department of Rural Development &

Panchayats. The number of data entry operators are as indicated in the table below:

Item Description Phase I

A Data Entry Operators 367

Note: i. Four day extensive training would be provided to 20 DEOs by DoRDP/MoPR/NIC.

Training to other DEOs would be the responsibilities of the HSP. The DEOs are

required to be training before the decided “Go Live” date.

ii. The HSP should ensure that the behavior of manpower is decent.

iii. The manpower brought in by the HSP will not indulge in any such conduct or

behavior which may result in loss of revenue/data/record.

iv. The support staff of the HSP at different DoRDP offices will work under

immediate control of the officer in charge of that office. Any report by the

concerned officer in charge relating to the conduct, work or behavior of any

support staff shall be final Vis a Vis the HSP. HSP would be required to take

appropriate action as per the orders of Project Director, ePanchayat-Punjab.

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v. In case, the Project Director is not convinced with the performance of the

manpower provided by the HSP, the Project Director may direct the HSP to

change the sub contractor/company deployed for providing the manpower

with immediate effect.

vi. The HSP should ensure the minimum qualification standards expected from the

staffs to be deputed, the same are mentioned below:

• 10 +2 (with 50% marks) and one year course in Computer Application/NCVT

Certificate (with 50% marks) or Graduate, one Year Course in Computer

Applications/NCVT Certificate (with 50% marks).

• Should be expert in Data Entry of English and Punjabi (at least Unicode, &

Assess font). Should have a minimum typing speed of minimum 30 words

per minute in Punjabi & of minimum 40 words per minute in English.

• Should have a working knowledge of Printing, Scanning, internet, email and

other basic computer operations.

• Prior experience of working as Operator in DoRDP will be added advantage.

2.3 BID CONDITIONS

I. Hardware & Service Provider (HSP) can also be the consortium of two or more companies which

jointly fulfill the eligibility conditions subject to the following requirements:

a) The bid shall be signed by Lead partner and shall be legally binding on all partners;

b) One of the partners with not less than 51% stake in the consortium shall be nominated

as lead partner through a power of attorney signed by legally authorized signatories of

all the partners. The lead partner would be solely responsive for execution of project

jointly or severally. The partner responsible for installation and Post Implementation

Support and Services shall have not less than 10% stake in the consortium;

c) The lead partner shall submit the role, responsibilities & percentage of stake of each

consortium member.

d) The lead partner shall be authorized to incur liabilities and receive instructions for and

on behalf of any and all partners of the consortium and the entire execution of the

Contract, including payment, shall be done exclusively with the lead partner;

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e) All partners of the consortium shall be liable jointly and severally for the execution of

the Contract in accordance with the Contract terms, and a statement to this effect shall

be included in the power of attorney mentioned under clause 2.3 (I)(b) above as well as

in the bid and in the Contract;

f) The bidder or consortium of partners who are responsible for a specific component (s)

of the project must meet the relevant minimum qualification criteria for that particular

component individually;

g) The composition or constitution of the consortium shall not be altered during the term

of contract without the prior written approval of the client.

II. Bidders are advised to study the Bid Document carefully. Submission of Bids shall be deemed to

have been done after careful study and examination of the Bid Document with full

understanding of its implications.

III. Sealed offers prepared in accordance with the procedures enumerated in Clause 3.1.1 should be

submitted to the Punjab ePanchayat Society (PePS) not later than the date and time laid down,

at the address given in the section 1.2.

IV. Bids must be accompanied by an Earnest money amounting to Rs. 50 lacs (Fifty lacs) in the form

of a Bank demand Draft in favour of Member Secretary, Punjab ePanchayat Society(PePS),

“payable at SAS Nagar” and should be placed in the envelope containing the Pre-Qualification

bid. Failing which the bid will be rejected.

V. This Bid document is not transferable.

VI. The tenders of only those bidders, who have purchased the documents in their names, will be

considered.

VII. The Punjab ePanchayat Society(PePS) reserves the rights to reject any bid or all the bids without

assigning any reasons and revising quantity, fine-tuning specifications as per requirement of

Government of Punjab before opening the commercial bids.

VIII. The bidder will accept all conditions of the Bid Document unconditionally or depending upon

the decisions of the Tender Evaluation Committee.

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3 INSTRUCTIONS TO BIDDERS

3.1 INTRODUCTION

3.1.1 Procedure for submission of bids

I. The Bidders must place their pre-qualification, technical and commercial bids in two separate

envelopes, super-scribed with separate Bid titles as follows:

a) PRE-QUALIFICATION BID

b) TECHNICAL BID

c) COMMERCIAL BID

II. Bidder must follow a Three-Cover System for this bid. Bidders are required to provide following

copies:

a) Pre-qualification documents (2 copies) in one cover.

b) Technical Bid (2 copies) in one separate cover.

c) Commercial Bid (2 copies) in another separate cover.

III. The Bidders have to qualify the pre-qualification Bid.

IV. Pre-Qualification Bids will be opened on the prescribed date and time. If happens to be a

holiday, it will be opened on next working day with same place and time.

V. Technical Bids of only those Bidders will be opened who qualify the Pre-Qualification round after

the initial processing of pre-qualification bid on the same day or at a date and time to be

notified on the same day. The technical specifications may be fine tuned before calling for the

revised Commercial bids.

VI. A minimum time of 4 days would be allowed for the submission of the revised Commercial Bids,

if so required, based on the fine tuned specification as in Para V or otherwise by only those

Bidders who will qualify both the Pre-Qualification Bid and the Technical Bid and would be

opened immediately thereafter.

VII. Each copy of the Pre-qualification document should be covered in a separate sealed cover

super-scribing the wording ‘Pre-qualification document’. Both copies should be separately

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marked as “original copy” and “first copy” respectively. Thereafter, both the copies should be

put in a single sealed cover super-scribing the wording “Pre-qualification document”.

VIII. Each copy of Technical Bid of the Bid should be covered in a separate sealed cover super-

scribing the wording “Technical Bid”. Both copies should be separately marked as “original

copy” and “first copy” respectively. Thereafter, both the copies should be put in a single sealed

cover super-scribing the wording “Technical Bid”.

IX. Please note that commercial aspects (prices, cost, charges, payments etc.) should not be

indicated in the Pre-qualification Bid or the Technical Bid and should be quoted only in the

Commercial Bid.

X. Each copy of Commercial Bid of the Bid should be covered in a separate sealed cover super-

scribing the wording “Commercial Bid”. Both copies should be separately marked as “original

copy” and “first copy” respectively. Thereafter, both the copies should be put in a single sealed

cover super-scribing the wording “Commercial Bid”. Commercial Bid should only indicate prices

in the prescribed format.

XI. The cover thus prepared should also indicate clearly the name and address of the Bidder to

enable the Bid to be returned unopened in case it is received “Late”.

XII. The bids received late and declared late by the Bid Evaluation committee after the last date and

time for receipt of bids prescribed in the bid document or otherwise shall be rejected and/or

returned unopened to the Bidder.

XIII. Each copy of the bid should be a complete document with Index & page numbering and should

be bound as a volume. Different copies must be bound separately.

3.1.2 Cost of bid document

a) The Bidder shall bear all costs associated with the preparation and submission of its Bid,

including cost of presentation for the purposes of clarification of the bid, if so desired by

the Client and Client will in no case be responsible or liable for those costs, regardless of

the conduct or outcome of the Biding process.

b) The Bidder is expected to carefully examine all instructions, forms, terms and

specifications in the Bid Document. Failure to furnish all information required in the Bid

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Document or submission of a bid not substantially responsive to the Bid Document in

every respect will be at the Bidder’s risk and may result in the rejection of the bid.

3.1.3 Clarification regarding bid document

a) A prospective Bidder requiring any clarification of the Bid Document may notify the

Client in writing at the Client’s mailing address indicated in Section I.2. The Client will

respond in writing to any request for clarification of the Bid Document, received, not

later than 7 days prior to the last date for the receipt of bids prescribed by the Client.

Written copies of the Client response (including an explanation of the query) but

without identifying the source of inquiry will be sent to all prospective Bidders who have

received the Bid Documents. Pre-bid conference shall also be convened on the date

indicated in the bid document.

3.1.4 Amendment of bid document

a) At any time upto the Prebid Conference, the Client, may, for any reason, whether at his

own initiative or in response to a clarification requested by a prospective Bidder, modify

the Bid Document by an amendment.

b) The amendment will be notified in writing or by telex or cable or e-mail to the

prospective Bidders who have received the Bid Documents and will be binding on them.

c) In order to afford prospective Bidders reasonable time or otherwise for any other

reason, in which to take the amendment into account in preparing their bids, the Client

may, at his discretion, extend the last date for the receipt of Bids.

3.1.5 Preparation of bids

I. LANGUAGE OF BIDS

a) The Bids prepared by the Bidder and all correspondence and documents relating to the

bids exchanged by the Bidder and the Client, shall be written in the English language,

provided that any printed literature furnished by the Bidder may be written in another

language so long as accompanied by an English translation in which case, for purposes

of interpretation of the bid, the English translation shall govern.

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II. DOCUMENTS COMPRISING THE BIDS

Ø Conditional bids shall not be entertained.

Ø The Bids prepared by the Bidders shall comprise of following components (Bid

documents are to be submitted in the order of pre-qualification clauses along index

page no., otherwise bid will be disqualified):

Pre-Qualifying Document shall consist of following: -

(a) Bid Proposal sheet duly filled in, signed and complete in all respects.

(PROFORMA -I)

(b) Qualifying data duly filled in as per relevant PROFORMA provided in the bid

proposal that the Bidder is eligible to bid and is qualified to perform the

contract, if its bid is accepted (PROFORMA -II)

(c) The Bidder must furnish Earnest Money Deposit (EMD) for Rs. 50,00,000/- (Rs.

Fifty lacs) in the form of Bank demand draft drawn in favour of Member

Secretary, Punjab ePanchayat Society(PePS), failing which the bid will be

rejected. This earnest money is to be submitted with the Pre qualification

documents.

(d) The Bidder is to submit the proof of turnover for respective items only as per

under:

ITEMS

Average Turnover of the Principal hardware Company during last 3 years of Indian Operations for respective items

Average turnover of Post Implementation Support and Service Provider in last 3 years

Desktop Computers Rs.200 crore

40 Crore Power Supplies (UPS) Rs. 25 crore

Printers Rs. 25 crore

Networking Components including IP Phones

Rs. 15 crore

Attach Balance sheets for reference period.

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(e) The Lead Company in the Consortium must be in existence in Indian supplies of

computers & applied equipments for a period of last three years. Attach proof.

(f) The OEM Manufacturer must have hardware manufacturing facility in India with

ISO 9001:2000 for Personal Computers and ISO 14001 certifications for UPS.

(g) The OEM manufacturer must have the capacity of 50,000 Desktops per annum

in India. Attach proof thereof.

(h) The Bidder should attach proof of having executed at least 3 large deals as

System Integrator more than 10 crore to Government/ PSUs/ Corporate with

each deal involving installation of at least

350 desktops from Indian Market only. In UPS category, the Bidder must have

executed at least 2 projects worth Rs. 30 lacs/installed 350 UPS per project, out

of which at least one project should be in Government/ PSU sector.

(i) The Bidder/ one of the partners of the consortium must be Authorized Service

Provider (ASP) for the last 2 years of the manufacturer whose Desktop

Computers are being quoted. Attach proof.

(j) The Bidder/OEM should be an OEM partner for the product being quoted.

(k) The Bidder must have at least 100 permanent employees on its roles with valid

Provident Fund Numbers.

(l) The Bidder should have a centralized toll free call centre for after sales support.

If toll free number facility does not exist, the bidder will arrange the facility

before supply of equipment.

(m) Address, Contact Person, Phone, Mobile phone and Tele Fax/E-mail of Branch

Offices in Delhi, Chandigarh and Punjab with residential contact information

during holidays.

(n) Details & proof of Service facilities for Technical Support on Services,

Maintenance & Availability of Hardware components be attached.

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(o) The Bidder should have support centers in Punjab and Chandigarh (own or

through authorized service providers).

(p) The Bidder should have at least one logistic centers for spares replacement in

Chandigarh or Punjab.

(q) The Bidder must have valid PAN issued by Income Tax Authorities, India.

(r) The Bidder must have valid State Sales Tax and CST Number.

(s) The Bidder shall give a certificate regarding the use of quality components for IT

Resources as per PROFORMA VII.

(t) The bidder would indicate make & model of the equipment and the

components

Technical Bid shall consist of the following: -

(a) Technical Deviations, if any, from the terms and conditions and specifications as

specified in the Bidding Documents (PROFORMA-III). Failing which, it would be

assumed that there are no technical deviations and the full responsibility lies on

the Bidder.

(b) Technical Brochures of the product quoted and also current certifications asked

for in the detailed technical specifications should also be enclosed.

(c) Bidder must submit papers on detailed strategy, methodology and time

schedules for supply, installation and maintenance of hardware and software

products during the period of five years.

(d) The Technical specifications may be fine tuned on the basis of discussions with

various Bidders during Technical Bid evaluation process. The revised commercial

bids, if required, would then be called on the basis of fine tuned specifications.

Commercial Bid consisting of the following: -

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(a) Bid prices for the fine-tuned Technical Specifications duly filled, signed and

complete as per the Price Schedule on the prescribed Quotation PROFORMA

(PROFORMA-IV).

(b) The commercial bid consist of two parts.

• Price Schedule – Part I: The bidder is required to submit total charges in first

part, which will be used for evaluation purposes. (PROFORMA IV Part I) for

ePanchayat-Punjab Phase I Project

• Unit Price Schedule – Part II: The bidder is required to submit unit cost.

o Punjab ePanchayat Society (PePS) may issue order(s) for any quantity as

per its requirements within six months and the bidder shall be required

to supply and install the requisite units at the specified Offices/

locations.

o The bidder may please note that the accumulated cost of all items

(under Part-II of Price Bid) must match with total quoted charges (under

Part-I of Price Bid) as per given quantities.

o The payment conditions in this case would be same as given in Price

Schedule - Part I with One Fixed (30%) and remaining ten (10) equal half

yearly installments.

o First payment (30% of total contract value) will be released after

successful installation activity (“Go Live”).

o The remaining 70% payment will be released in ten equal installments

(7% each).

o The prices will be valid for a period of six months from the date of

signing the contract.

o Last installment and security would be released only after clearance of

handover and takeover, after the transfer of equipment in working

condition.

Page | 20



(c) Commercial Deviations, if any, from the terms and conditions and specifications

as specified in the Bidding Documents (PROFORMA-VI).

3.1.6 Pre-Bid Conference

The bidders designated representatives are invited to attend the Pre-Bid Conference at their own cost,

which will take place at the venue, time and date stipulated in the section 1.2 of this RFP.

The purpose of the meetings will be to clarify issues and to answer questions on any matter that may be

raised at that stage.

The bidder is requested, to submit any questions in writing to reach the Project Director, ePanchayat-

Punjab (mail id: [email protected]), two days before the Pre-Bid Conference. It may not be

practicable at the Pre-Bid Conference to answer questions received late, but questions and responses

will be transmitted in accordance with the following sub-clause:

• Minutes of the meetings, including the text of the questions raised and the responses given,

together with any responses prepared after the meeting, will be transmitted to all recipients of the

RFP. Any modification to the RFP documents which may become necessary as a result of the Pre-Bid

Conference shall be made by the Member Secretary, Punjab ePanchayat Society(PePS) exclusively

through the issue of an addendum and not through the minutes of the pre-bid meeting.

Only qualified bidders, shall be permitted to take part in the deliberations during Pre Bid Meeting.

Based on the feedback/ suggestion from the qualified bidders and Member Secretary, Punjab

ePanchayat Society(PePS), modified RFP (including list of sections where corrections have been made)

will be hosted on the website i.e. at the departmental website http://pbrdp.gov.in/ and on

http:/doitpunjab.gov.in/. Therefore, Bidders are requested to visit the said website on regular basis for

checking necessary updates. These changes can be incorporated till about 3 days before the date of bid

opening.

Non-attendance at the Pre-Bid Conference will not be a cause for disqualification of a Bidder.

Page | 21



4 TERMS AND CONDITIONS OF THE BID

4.1 GENERAL TERMS

a) The client reserves the right to carry out the capability assessment of the Bidders and

the client’s decision shall be final in this regard.

b) The individual signing the bid or other document, in connection with the bid must

certify as to whether he or she has signed as:

v A “Sole proprietor” of the firm or constituted attorney of such sole proprietor.

v A partner of the firm, if it be partnership, in which case he must have authority

to refer to arbitration disputes concerning the business partnership either by

virtue of the partnership agreement or a power of attorney. In the alternative

all the partners should sign the bid.

v Constituted attorney of the firm, if it is a company

v Lead partner of the consortium.

c) The bidder shall not sub-contract any part of the contract without written permission of

the client.

4.2 STANDARDS

The Goods supplied under this contract shall conform to the standard mentioned in the fine tuned

Technical Specifications, and when no applicable standards are mentioned, to the authoritative

standards. Such Standard shall be the latest issued by the concerned institution governing that standard.

4.3 DELIVERY PERIOD & INSTALLATION

The Supply and Installation period would start from the date of signing the contract. The Supply and

installation period is 8 weeks from the date of signing the contract or 4 weeks from the date the site is

ready, whichever is later.

a) The delivery period should be adhered to as will be mentioned in the Award of Contract.

The supply shall actually be deemed to have been complete on the actual date of entire

installation of all components/ items.

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b) The equipment including Desktop computers, Printers, networking components,

Software and Power peripherals including batteries, & IP Phones etc. shall be installed in

the selected Government offices/ PRI Offices/locations in the State at the cost of the

bidder. The list of DoRDP offices and hardware & software distribution details which

would be provider later.

c) An unexcused delay by Hardware & Service Provider in the Performance of its

installation obligations shall render him liable to any or all of the following penalties:

i. Liquidated damages as per the clause 4.12.

ii. Forfeiture of earnest money/ Security.

d) Hiding of facts, misrepresentation, corrupt practices by the Bidder if revealed at any

stage, would amount to forfeiture of EMD and subsequently the firm may also be

blacklisted.

4.4 BIDDER’S PERFORMANCE BANK GUARANTEE

The bidder shall submit a Performance Bank Guarantee of Rs. 2 Crore in the prescribed PROFORMA

within 4 (four) weeks of the signing of the contract and would be valid for period for 5 years + 5 months.

In case of split of order to two or more companies, the client has the discretion to decide the

Performance Bank Guarantee amount at that stage.

4.5 STANDARD OF PERFORMANCE

Hardware & Service Provider (HSP) shall carry out the supply order and carry out its obligations under

the contract with due diligence, efficiency and economy in accordance with generally accepted norms

techniques and practices used in the industry. Hardware & Service Provider shall also adhere to

professional implementation and support services during the execution of the project. The client may

carry out benchmarking of sample equipments to be provided by the shortlisted HSP before and / or

immediately after delivery of equipment.

HSP shall employ appropriate advanced technology and safe and effective equipment, machinery,

material and methods. Hardware & Service Provider shall always act in respect of any matter relating to

this contract, as faithful advisors to the client and shall, at all times, support and safeguard the clients

legitimate interests in any dealings with the third party.

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4.6 USE OF CONTRACT DOCUMENTS AND INFORMATION

a) Hardware & Service Provider shall not, without the client’s prior written consent,

disclose the contract or any provision thereof, or any specification, plan, drawing,

pattern, sample or information furnished by or on behalf of client in connection

therewith to any person other than a person employed by Hardware & Service Provider

in the Performance of the contract. Disclosure to any such employed person shall be

made in confidence and shall extend only as far as may be necessary for purposes of

such Performance.

b) Hardware & Service Provider shall not without the purchaser’s prior written consent,

make use of any document or information.

c) Any document other than the contract itself shall remain the property of the client and

shall be returned (in all copies) to the client on completion of the service provider’s

Performance under the contract if so required by the client.

4.7 SCHEDULE OF PAYMENT

The payment terms shall be as per follows:

I. 1st installment of payment

a) HSP would be paid 30% of the total contact amount on the completion of installation

activity.

b) Hardware & Service Provider shall inform in writing about complete installation and

commissioning. The payment shall be released after acceptance of equipment by the

client or its authorized representative.

c) Thereafter, HSP would be paid the remaining 70% in 10 equal six monthly installments.

The first six monthly installments would be due 6 months from the date of “Go-Live”.

Second installment would be due after one year from the date of “Go-Live”. Subsequent

installments will be released after 6 Months from the date previous installment was

due.

d) The office in charge of DoRDP office will give the completion certificate & this

certificates will be collected by the hardware vendor on his behalf which must be duly

Page | 24



signed, stamped by both the Project Director, ePanchayat specifying date of installation

& submit to the department as a proof of completion. For the purpose of acceptance of

equipment at a particular office, the office in-charge of that office/location shall be

treated as authorized representatives of Department/PePS unless communicated

otherwise.

II. Subsequent installments

a) For a particular year, an annual payment of the amount will be released in two equal

installments in reference to the first installment on the submissions of bills by the

Hardware & Service Provider.

III. Delayed payments

a) The client will pay interest @ 0.75% per two months on the delayed payments due for

more than a month subject to the approval of the competent authority. The payment

will be considered due after one month of submission of bills.

b) The fault logging system/ log registers maintained in the DoRDP office will determine

the level of services according to Service Level Agreement. Punjab e-Panchayat Society

(PePS) will process the submitted bills as per data available in the database of fault

logging system. The HSP would be responsible for development of Fault Logging System

for this project with full excess to the client.

4.8 WARRANTY

a) Hardware and system software products: The Hardware & Service Provider will be

responsible for a comprehensive warranty of five years for all hardware items including

batteries, printer heads, hard disk, operating system (excluding nothing) and for

operation & maintenance of all software products.

b) HSP will not remove the equipment without the written permission of Project Director,

ePanchayat-Punjab or office in charge who has to take permission from Project Director,

ePanchayat-Punjab project.

c) The Service Provider will do preventive maintenance (PM) once in three months for

hardware Systems running. Fault Logging System will have the provision of data of PM’s

Page | 25



record. The PM may generally be done on Non-working days/ Beyond General Shift

Hours with the prior permission of the office in charge.

d) In case of default, the client will have the right to arrange maintenance at the risk and

cost of Service Provider, from any other source and shall adjust the charges from the

payment due to HSP. Client decision shall be final in this regard and will be binding on

the HSP.

4.9 PRICE FALL

a) The prices charged for the Hardware items supplied under the contract by the bidder

shall in no event exceed the lowest price at which HSP sells the Hardware or offers to

sell Hardware of identical description to the Department of the Central or State

Government or any Statutory undertaking of the central or State Government, as the

case may be, before the supply of IT resources.

b) If, at any time during the said period the bidder reduces the sale price, sells, or offers to

sell such hardware items to any person/organization including the purchaser or any

Department of State or Central Government or any statutory Undertaking of the Central

or State Government as the case may be, at a price lower than the price chargeable

under the contract, the bidder shall forthwith notify such reduction, or sale or offer to

sell to the purchaser and the price payable under the contract for the supply of material

after the date of coming into force of such reduction or sale or offer to sell shall stand

correspondingly reduced.

4.10 TAXES AND DUTIES

The bidder shall be entirely responsible for all taxes, levies, cess, Octroi, duties, license fees, etc.

incurred until delivery of the contracted hardware to the purchaser at all specified locations. The

department will issue no C or D forms.

4.11 INSURANCE

a) The equipment supplied under the contract shall be fully/ comprehensively insured

throughout the contract period of five years by the bidder against loss, theft or damage.

Page | 26



b) In case of any loss, theft or damage, the HSP shall replace those items within 3 weeks

after the receipt of FIR copy. In case of any delay beyond 3 weeks, the permission from

Project Director Office shall be obtained by HSP for the same.

c) PePS /Department will not provide Non-Traceable Reports (NTR) to the HSP in case of

any theft. However, the required assistance would be provided to the HSP in this regard.

4.12 LIQUIDATED DAMAGES

In the event of delay in the supply and installation, specified above, the bidder shall be liable to

pay a penalty @ Rs. 5000/ per office for every week or part thereof for the delay in that office

subject to a maximum of 5% of the total contract value, after which Member Secretary, Punjab

ePanchayat Society(PePS), shall be at liberty to cancel the contract. For the purpose of this

clause, part of a week shall be considered to be a full week.

After a period of 15 weeks, liquidated damages will be charged as per the following formula:

• Delay in months * 0.05 * total contract value of hardware at delayed sites.

4.13 SUSPENSION

a) The client may by a written notice of suspension to the HSP, suspend all payments to

the HSP under the contract, if the HSP failed to perform any of its obligations under this

contract provided that such notice of suspension:

i. Shall specify the nature of the failure.

ii. Shall request the bidder to remedy such failure within a specified period from

the date of receipt of such notice of suspension by the bidder.

4.14 TERMINATION FOR DEFAULT

a) The client may, without prejudice, to any other remedy for breach of contract, by

written notice of default sent to the bidder, terminate the contract in whole or in part if:

• The bidder fails to deliver any or all of the obligations within the time period(s)

specified in the contract, or any extension thereof granted by the client.

• The bidder fails to perform any other obligation(s) under the contract.

Page | 27



• The HSP shall be given maximum of two opportunities of 30 days each to

improve his service level and meet the obligations as per the contract.

4.15 TERMINATION FOR INSOLVENCY

The client may at any time terminate the contract by giving written notice to the bidder without

compensation to the bidder, if the bidder becomes bankrupt or otherwise insolvent, provided

that such termination will not prejudice or affect any right of action or remedy which has accrued

thereafter to the client.

4.16 “NO CLAIM” CERTIFICATE

The bidder shall not be entitled to make any claim, whatsoever, against the client under or by

virtue of or arising out of this contract nor shall the client entertain or consider any such claim, if

made by the bidder after he shall have signed a “no claim” certificate in favor of the client in such

forms as shall be required by the client after the works are finally accepted.

4.17 DOCUMENTS PREPARED BY THE BIDDER TO BE THE PROPERTY OF THE CLIENT

All plans, drawings, specifications, designs and other documents prepared by the bidder in the

execution of the contract shall become and remain the property of the client, and before

termination or expiration of this contract, the bidder shall deliver all such documents to the client

under the contract along with the detailed inventory thereof.

4.18 CONFIDENTIALITY

The bidder and their personnel shall not, either during the term or after expiration of this

contract, disclose any proprietary or confidential information relating to the services, contract or

the client’s business or operations without the prior written consent of the client.

4.19 PASSING OF PROPERTY

Ownership shall not pass to the concerned department/ office unless and until the hardware and

documentation thereof have been installed, tested and accepted, in accordance with the

conditions of the contract to the entire satisfaction of the concerned department/ office after

period of five years.

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4.20 FORCE MAJEURE

a) Notwithstanding the provisions of the bid, the bidder shall not be liable for forfeiture of

its Performance security, liquidated damages or termination for default, if and to the

extent that, its delay in Performance are other failure to perform its obligations under

the contract is the result of an event of Force Majeure.

b) For purposes of this Clause, “Force Majeure” means an event beyond the control of the

bidder and not involving the bidder and not involving the bidder’s fault or negligence

and not foreseeable. Such events may include, but are not restricted to, acts of the

client either in its sovereign or contractual capacity, wars or revolutions, fires, floods,

epidemics, quarantine restrictions and freight embargoes

c) If a Force Majeure situation arises, the bidder shall promptly notify the client in writing

of such conditions and the cause thereof. Unless otherwise directed by the client in

writing, the bidder shall continue to perform its obligations under the contract as far as

reasonably practical, and shall seek all reasonable alternative means for Performance

not prevented by the Force Majeure event. The client may terminate this contract, by

giving a written notice of minimum 30 days to the bidder, if as a result of Force Majeure,

the bidder being unable to perform a material portion of the services for a period of

more than 60 days.

4.21 GOVERNING LANGUAGE

The contract shall be written in the language of the bid, as specified by the client, in the

instructions to the bids. Subject to Section 3.1.5, that language version of the contract shall

govern its interpretation. All correspondence and other documents pertaining to the contract

which are exchanged by the parties shall be written in that same language.

4.22 OTHER CONDITIONS

a) The client reserves the right to offer the lowest total price (L1) to the other technically

qualified bidders and split the order. However, it is clarified that splitting of the order

would be done in very exceptional case when the lowest bidder is not in a position to

provide the support across the state.

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b) Risk purchase at the cost of bidder will be made on the failure of the bidder to make

supply as per Terms and Conditions. The difference of excess in cost thus incurred will

be received from the bidder in a suitable manner and even from his pending bills,

earnest money or security whichever is available.

c) All disputes, differences, claims and demands arising under or pursuant to or touching

the contract shall be referred to the arbitrator(s) as per the provisions of the arbitration

Act. Such arbitration shall be held at SAS Nagar.

d) In all matters and disputes arising there under, the appropriate Courts at SAS

Nagar/Chandigarh alone shall have jurisdiction to entertain and try them.

e) Quote should be F.O.R destination. The list of 186 Government offices/ locations spread

across twenty districts of the state is as per Annexure B.

4.23 CONDITION OF HARDWARE TO BE LEFT AFTER COMPLETION OF 5 YEAR CONTRACT

It must be ensured that IT resources to be transferred to the department/society after 5 year

should be in the working order.

4.24 SERVICE LEVEL REQUIREMENTS

Hardware & Service Provider (HSP) has to adhere to the Service Level Requirements as per

Annexure A.

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5 DETAILED TECHNICAL SPECIFICATIONS

5.1 INTRODUCTION

I. The Hardware & Service Provider (HSP) would be responsible for carrying out the following tasks

during the period of five years:

a) Supply, installation, repair and maintenance, trouble-shooting of following Information

Technology (IT) infrastructure and system software as per the detailed technical

specifications given in section 5.2 (The Bidder may please get the exact quantity per

location of items before the submission of bids.):

S. No Equipments Total Qty 1 Laptop 3 2 Desktop Computer with Antivirus 367 3 Laser Printer 212 4 Scanner 186 5 UPS 1 KVA Online 180 6 UPS 2 KVA Online 32 7 CAT 6 Patch Panel (16 port) 186 8 CAT 6 Cable roll 305 Mtr. 10 9 CAT 6 I/O with Face plate 367 10 CAT 6 7 feet Patch cord 367 11 CAT 6 3 feet Patch cord 367 12 9 U Wall Mountable Rack 186 13 Switch 16 port 186 14 IP Phone 186 15 Computer Tables 367 16 Chairs 367 17 White Boards(2.5 feet * 4 feet) 186

Note:

i. The quantity mentioned above may vary for certain items at the time of

implementation, as per the requirement of the department. The decision of

competent authority in this behalf will be final. For any increase or decrease of

items, unit rate shall determine the actual payable amount.

ii. Bidder should quote only one option (specifying only one make and model) of

products and should not quote multiple options for ease of evaluation.

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b) Setting up Local Area Network (LAN) in every offices/locations of Zila Parishad , DDPO

offices and Block Panchayat including networking components as per requirements.

c) Supply, Installation, operation, maintenance, running and updating of System Software

products

S. No Equipments Total Qty 1. MS Office Professional(latest version) 367 2. Antivirus(5 yrs upgrades) 367

d) Keep the infrastructure including Hardware, software, networking up and running

condition as per the service level agreement by providing the Post Implementation

Support and Services including:

• Operations and Management (O & M) of all hardware and system software products.

• Deploying at least 20 support engineers at appropriate locations to ensure the service

level/ uptime agreed in the Service Level Agreement (SLA) at appropriate locations for

maintenance, trouble-shooting and repair purposes. These support engineers should

have minimum qualifications as indicated below:

1. B.E/B.Tech (Computer Science/IT/Electronics & Communications) in 1st

Division or M.Sc.(Computer Science/IT) in 1st Division or MCA in 1st Division

or ‘B’ Level course from DOEACC in 1st

2. 1 year experience in field of IT.

• Stocking of required spares of hardware items at appropriate locations in the State for

quick response time.

e) Provide support & services for all other components of the System (excluding nothing)

like Power Systems, Printers, Networking, System Software, Software Products &

Services etc. as defined in bid document

Note:

Ø Ready sites in the shape of furnished lab room with electrical fittings, sufficient no.

of CFLs, fans in office would be provided by the department to the Hardware &

Service Provider (HSP) for setting up the IT Infrastructure and providing the services

mentioned above. No Air Conditioning (AC) would be provided. HSP would check

electrical points and earthing etc. before supply of the equipment.

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Ø After five years the ownership of the complete hardware and software will be

transferred in the name of Department of Rural Development & Panchayats (DoRDP)

by the HSP in working condition as per above. In case any of the equipment to be

transferred after 5 years is not found in proper working condition then these should

be required to be replaced suitably by equipment having minimum of same

specifications as prescribed in the RFP.

g) Provide 367 Date Entry Operators for three years for supporting data entry work for

software like PRIASoft, PLANPlus, NREGASoft, Panchayat Portal etc. The data entry

operators would be responsible entering data into the software and would provide

necessary handholding support to the staff of Department of Rural Development &

Panchayats. The number of data entry operators are as indicated in the table below:

Item Description Phase I

A Data Entry Operators 367

Note: i. Four day extensive training would be provided to 20 DEOs by

DoRDP/MoPR/NIC.. Training to other DEOs would be the responsibilities of the

HSP. The DEOs are required to be training before the decided “Go Live” date.

ii. The HSP should ensure that the behavior of manpower is decent.

iii. The manpower brought in by the HSP will not indulge in any such conduct or

behavior which may result in loss of revenue/data/record.

iv. The support staff of the HSP at different DoRDP offices will work under

immediate control of the officer in charge of that office. Any report by the

concerned officer in charge relating to the conduct, work or behavior of any

support staff shall be final Vis a Vis the HSP. HSP would be required to take

appropriate action as per the orders of Project Director, ePanchayat-Punjab.

v. In case, the Project Director is not convinced with the performance of the

manpower provided by the HSP, the Project Director may direct the HSP to

change the sub contractor/company deployed for providing the manpower

with immediate effect.

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vi. The HSP should ensure the minimum qualification standards expected from the

staffs to be deputed, the same are mentioned below:

• 10 +2 (with 50% marks) and one year course in Computer Application/NCVT

Certificate (with 50% marks) or Graduate, one Year Course in Computer

Applications/NCVT Certificate (with 50% marks).

• Should be expert in Data Entry of English and Punjabi (at least Unicode, &

Assees font). Should have a minimum typing speed of minimum 40 words

per minute in English & 30 in Punjabi.

• Should have a working knowledge of Printing, Scanning, internet, email and

other basic computer operations.

• Prior experience of working as Operator in DoRDP will be added advantage.

5.2 DETAILED TECHNICAL SPECIFICATIONS

I. Laptop

Item Description Compliance(Yes/No)

Processor Intel® Core™ i5-520M processor 2.40 GHz or better, 3 MB L2 Cache, 1066 MHz FSB or latest

Maximum memory

Supports up to 8 GB DDR3 memory

Internal drives 500 GB SATA Hard Disk Drive 7200 rpm

OS Genuine Windows 7 Professional 64-bit Display 14” Display Others DVD/RW, , Integrated camera and Bluetooth, Integrated

wireless lan 802.11 b/g/n, Lan card, 6 cell battery

II. Desktop Computer

Item Description Compliance (Yes/No)

Processor Intel Core i5-650 or higher Speed 3.20 GHz or Higher Cache 4 MB L3 Cache System Bus/QPI 2.5 GT/sec Chipset Intel H55 Chipset or better (Intel only)

Page | 34



Memory 4 GB DDR-III @1066 MHz or higher RAM Hard disk drive 500 GB SATA (7200 RPM) Keyboard USB Standard keyboard Mouse Optical mouse with Pad Monitor 21 “ TFT (Wide Screen) TCO 05 Certified Same make of PC Optical Drive 16X Internal DVD Writer Ethernet Card 10/100/1000 MBPS Expansion Slots Minimum 1 PCI & 1 PCI Express x16 Cabinet Micro ATX Cabinet Graphics Integrated Graphics Ports Minimum 6 USB Port at least 2 USB ports at front side Audio Integrated Audio Operating System Windows 7 Professional with Recovery CD Media Antivirus MacAfee or Equivalent with Sixty Days Trial Version Certification ISO 9001/9002 , Energy Star 5.0 Compliant, FCC and UL Accessories Webcam 3.5 Pixel, mic, inbuilt speakers

III. Laser Printer

Make & Model Offered - (To be filled by the bidder) Compliance (Yes/No)

Speed Minimum 18PPM (A3) and 30PPM (A4) Processor 400 MHz or higher Resolution Min. 1200 X 1200 dpi Duty Cycle Min. 50,000 page / month Memory 128MB or higher Interface USB 2.0 (High Speed) with USB Cable, Parallel Network Yes (10/100Mbps) Duplex Yes Paper support A3, Legal, A4 Drivers Yes (MS-Windows XP/ Vista/ 7)

IV. Scanner


Type Flatbed, ADF Optical Resolution

Min. 1000 dpi

Bit Depth 24 bit Duty Cycle Upto 1000 pages/ day

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ADF Yes (Min. 50 sheets capacity) ADF Speed Min. 25PPM Transparency Adapter

Yes

Max Scan Size Min. 8.5X11.7" for A4, 8.5 X 14" for Legal (Flatbed & ADF) Scan File Formats

BMP, JPEG, GIF, TIFF, TIFF compressed, PNG, PCX, Flashpix (FPX), PDF, PDF searchable, RTF, HTM, TXT

Duplex Scan Yes Interface High speed USB 2.0 with Cable Drivers/ Software

Yes (MS-Windows XP/ Vista/ 7), OEM Scanning Software

V. UPS 1 KVA & 2 KVA UPS Systems

Make & Model Offered - (To be filled by the bidder) Compliance (Yes / No)

TECHNOLOGY TRUE ON LINE (Double Conversion, Microprocessor Controlled Design)

INPUT Voltage range 1 Phase input 160-280V Frequency range 50 Hz ± 10% Phase Single Phase Power Factor >0.9 (at rated O/P load) Supply From Electrical Mains/DG set supply (Generator Compatible)

OUTPUT Voltage 220/230 V Voltage regulation ± 1%

Frequency regulation

(i) 50 Hz ±0.01% in free running mode (ii) When the input frequency is over ± 6% then the Inverter is in free running mode. Within ± 6% it tracks the incoming frequency and synchronizes with it. (The SBS can be disabled and the system will run in the free running mode continuously )

Waveform Pure Sinewave Phase Single Phase Output power factor

0.8 lag

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Total Harmonic Distortion

<2% (on linear load) <5% (on non-linear load)

Overall Efficiency >85% (on full rated load)

Inverter Efficiency >90%

Transfer Time NIL Transient Response

±4% for 100% step load variation

Response Time Recovery to ± 2% of output voltage within 20 millisecs Rate of Frequency change

1Hz/sec

Crest Factor Ratio 3:1

Cold start Without mains available Galvanic Isolation Provided through inbuilt double wound transformer at output

INVERTER TYPE 20 KHz Pulse Width Modulation using IGBTs STATIC By-Pass To be provided Manual By-Pass To be provided (Optional) PROTECTION Over Load 110% for 15 min. 150% for 60 secs (MCBS at I/P and O/P) Short circuit Current sensing limit which trips the UPS. Over Heating Internal thermal switches on all heat sinks protect from

overheating and transfer the load to bypass line Input Over /under voltage

To be provided both on UPS and bypass mode

DC under/ over Voltage

Protection to be provided from deep discharge of the Batteries & over charging

Output over/ under Voltage Protection

To be provided

VISUAL INDICATORS

AC Mains On To be provided AC Mains High/Low

To be provided

Inverter ON To be provided load on Batteries To be provided

Page | 37



Fault (Battery low / Over temperature/ Over load / Short circuit/ Inverter under/ over voltage

To be provided

Load on bypass To be provided Over Load To be provided Load level (on select models)

To be provided

Battery level Bar Graph (on select models)

To be provided

ALARMS AC Mains High/Low

To be provided

load on Batteries To be provided Fault (Battery low / Over temperature/ Over load / Short circuit/ Inverter under/ over voltage

To be provided

Load on bypass To be provided Over Load To be provided Digital Meter To display Input/ Output voltage/Output current/Output

frequency/ DC Voltage etc. PHYSICAL CHARACTERISTICS

Audible Noise <55 dB at 1 mtr distance Temperature Range

0°C to 45°C

Relative Humidity 10-95% RH non-condensing.

Communication Port with Software Interface

DB9/ RS 232/ RS485/SNMP Adaptor (Optional)

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Additional Features

Orderly shutdown of OS/ display of UPS parameters & operating condition/ broadcasting of UPS status /Network connectivity of UPS/ UPS self test/ Scheduled shutdown/ re-start of UPS/ web-based remote monitoring etc.

BATTERIES Backup DC Bus Voltage 36 volts to 240 Volts depending on ratings External Batteries Available upto three hours Back-up time on full load

Battery recharge time

For full recharge within <12 hrs.

Battery Make Sealed Maintenance Free Lead Acid VRLA Type batteries of

CSB, Hitachi, Panasonic, Quanta, Luminous, Rocket, Yuasa or Exide.

Certification Should have valid ISO-9001 and ISO-14001 and CE Certification.

VI. 16/24 Port Managed Switch with Internal Power Supply


Technical capability

7.2 Gbps switching capacity 5 Mpps forwarding Performance Min. 32MB RAM and 8 MB Flash memory Configurable up to 8000 MAC addresses, 355 VLAN, IPv6 Support

Management SNMP V2/V3 ,SSHv2, Telnet ,Radius, RSPAN,RMON,NTP

Security Port based ACL, IPv6 ACL ,DHCP snooping ,Port Security, spanning tree Root Guard, BPDU guard, IGMPv3 snooping ,

Standards

IEEE 802.1x with min 64 supplicants per port IEEE 802.3x full duplex on 10BASE-T and 100BASE-TX ports

IEEE 802.1D Spanning-Tree Protocol IEEE 802.1p class-of-service (CoS) Prioritization

IEEE 802.1Q VLAN , IEEE 802.1ad , GVRP IEEE 802.1s IEEE 802.1w IEEE 802.3 10BASE-T specification IEEE 802.3u 100BASE-TX specification

Page | 39




Interfaces 16/24 Ports 10/100 Mbps with active 2 uplink of 10/100/1000baseT or SFP

Power The internal power supply supporting 230 Volt 50Hz input

VII. IP Phone


Network Features

Graphical Monochrome display with minimum resolution of 192 x 64 pixels or better

Four soft keys to access the configured feature. Should have volume control toggle to provide decibel level adjustment of handset, monitor speakerphone and ringer volume

Should have Lighted hold and menu key Should be a hearing-aid compatible headset Should support more than 24 user selectable ring tones Should have lighted message waiting indicator Support text and audio based XML Applications Support accessing of user option through web browser Support of making calls on IP Phone by web browser Should support comfort-noise generation and voice-activity detection programming facility

Should support Secure Real time Transport Protocol with AES-128 encryption

Support authentication and signaling encryption to validate the identity of the IP phone & signaling integrity.

IP Phone should be from the same OEM as the IP Telephony Call server

Protocols Supported

Single line Call forward Call transfer Conference Speed dialing Do not Disturb Mobility – to allow user to login to an IP Phone and carry individual user profile.

Abbreviated dialing Redial Call hold

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Dialing from corporate directory Dialing from personal directory Auto Answer

Power Supply

IEEE 802.1p/q tagging and switching G.711a, G.711u, G.729a, G.729b, G.729ab and iLBC Integrated Ethernet switch Software upgrade supported using a Trivial File Transfer Protocol (TFTP) server

Provisioning of network parameters through Dynamic Host Configuration Protocol (DHCP)

SIP (RFC 2543) IEEE POE (802.3af) Power can also be supplied locally using an optional AC power adapter

License and accessories

All the necessary license and accessories need to be provided by bidder to run this phone.

VIII. Anti Virus Solution for Desktop


The antivirus solution should provide enhanced antivirus protection for desktops & servers due to virus and/or other malicious programming code.

The antivirus solution Should have a Centralized Management Console The antivirus solution Should Support Multi -Platform operating system(Windows , Mac, Linux ) and the same should be managed from a single Centralized Management console

The antivirus solution Should have single, Configurable Installation with centralized configuration & policy management.

Antivirus should support integration with Active directory for directory structure of computers for better management

Automatic update of Antivirus Server from Vendor Site (Every 10 Min) & The client should get update from the local Server If updating from the Primary Server fails for any reason (such as the user being off the network) an attempt should be made to contact the Secondary Server (I.e. Vendor site)

Centralized scanning of all network Machines

Antivirus Should be capable of pushing client installation from a centralized location and it should also support manual installation of client Via network share.

Administrator should have flexibility to schedule Scan and update at the

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endpoints from central Server.

Antivirus should be able to capture Viruses, Trojans, Worms, Spyware and Malware.

Anti Virus Should have Host Intrusion Prevention System (HIPS)technology which works in 4 Layers to provide zero day protection without the need for updates (Unknown Virus Detection & Repair),

Antivirus should have run time detection technology i.e. behavioral & Heuristic scanning to protect from unknown viruses and buffer overflow protection integrated with AV scan engine for protection from threats/exploits that uses buffer overflow

Anti-Virus Software must have the capability to clean, Quarantine or delete Viruses and should be able to detect new classes of viruses by normal virus definition update mechanisms

Antivirus vendor should provide definitions with incremental updates. Should support daily update for definition files. Size of daily update should be extremely small in size (typically between 25 and 50kb in size)

Administrator Should be able to add files, folders or extensions to an exclude list so that they are not scanned on access.

Should enable automatic submissions of unknown/suspected virus samples to vendor and automatic response/delivery of the cure.

Administrator should be able to lock down all anti-virus configurations at the desktop & User should be prevented from being able to uninstall the anti-virus software.

Administrator must be able to distribute new and update anti-virus software, virus definitions and Policies automatically to clients and servers from a central location.

Administrator Should be able to initiate virus sweeps remotely in case of an outbreak.

Antivirus should provide centralized event logging to locate and cure virus problems.

Alerts on virus activity should be passed on to administrator Antivirus solution should have the ability to remove third party security software (Another vendor AV product) at the endpoints.

Antivirus Should have Personal Firewall (Client Firewall) with location awareness feature and it should block unsolicited inbound traffic, control outbound traffic, and apply policy rules based on traffic, ports, applications, and locations

Antivirus solution Should have APPLICATION Control module with the ability to block or be alerted to the use of a long list of Unauthorized applications (E.g. File Sharing, Games, etc.)

Antivirus solution should have integrated DLP module (For example a policy could be created to monitor Personally Identifiable Information or Credit Card numbers being copied to a USB stick or Email Client.)

Antivirus solution should have integrated DEVICE control module with a features to set devices to " Read Only " , "Add Exceptions’" and " Block "

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Antivirus solution should have integrated Network Access control module with the ability of Quarantine feature that should block remote users that fail security checks from accessing network resources

Antivirus solution should have a Live web protection module Integrated into existing endpoint agent with no endpoint configuration required to Blocks URLs that are hosting malware and Should Support all major browsers - IE, Firefox, Safari, Opera, Chrome

Vendor Should have Threat analysis centers to provide proactive rapid protection against known and unknown threats

Server Hardware for the Antivirus solution should be provided

Vendor Should have 24*7 Global Technical Support.

The client reserves the right to vary the quantity of the equipment at the time of awarding the contract.

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6 BID PROPOSAL PROFORMAE

6.1 PROFORMA –I

BID PROPOSAL SHEET

Bidder’s Proposal Reference No. & Date :

Bidder’s Name & Address :

Person to be contacted :

Designation :

Telephone No. Telex No.: Fax No:

To:

Punjab ePanchayat Society (PePS) Vikas Bhawan, Sector 62, SAS Nagar, Punjab

Subject: For supply, installation and maintenance of Hardware items and supply of manpower for

data entry in Government offices in rural and urban areas in the State.

Dear Sir,

I. We, the undersigned Bidders, having read and examined in detail the specifications and all

bidding documents in respect of supply of hardware item do hereby propose to provide

hardware and manpower as specified in the bidding document.

II. PRICE AND VALIDITY

a) All the prices mentioned in our proposal are in accordance with the terms as specified in bidding documents. All the prices and other terms and conditions of this proposal are valid for a period of 120 calendar days from the last date of submission of bids.

b) We do hereby confirm that our bid prices include all taxes and cess including Income Tax.

c) We have studied the Clauses relating to valid Indian Income Tax and hereby declare that if any Income Tax, Surcharge on Income Tax and any other Corporate Tax is altered under the law, we shall pay the same.

III. EARNEST MONEY

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We have enclosed the required earnest money in the form of Bank Draft in the Pre Qualification bid envelope. It is liable to be forfeited in accordance with the provisions of bid document.

IV. DEVIATIONS

We declare that all the services shall be performed strictly in accordance with the fine tuned Technical specifications and other bid document except the deviations as mentioned in the Technical deviation PROFORMA (PROFORMA-III) Further we agree that additional conditions, if any, found in the proposal documents, other than those stated in deviations PROFORMA, shall not be given effect to.

V. BID PRICING

We further declare that the prices stated in our proposal are in accordance with your terms & conditions in the bidding document.

VI. QUALIFYING DATA

We confirm having submitted in qualifying data as required by you in your bid document. In case you require any further information/documentary proof in this regard before evaluation of our bid, we agree to furnish the same in time to your satisfaction.

VII. CONTRACT PERFORMANCE SECURITY

We hereby declare that in case the contract is awarded to us, we shall submit the Performance Guarantee Bond in the form of Bank Guarantee as per terms of bid document.

VIII. We hereby declare that our proposal is made in good faith, without collusion or fraud and the

information contained in the proposal is true and correct to the best of our knowledge & belief.

IX. Bid submitted by us is properly sealed and prepared so as to prevent any subsequent alteration

and replacement.

X. We understand that you are not bound to accept the lowest or any bid you may receive.

Thanking you,

Yours faithfully,

(Signature) Date: Name:

Place: Designation:

Business Address: Seal

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6.2 PROFORMA -II

PARTICULARS OF BIDDER & MANUFACTURER

BIDDER’S PARTICULARS FOR BID NO. :________________________

1. Name of the Bidder :________________________

2. Address of the Bidder :________________________

________________________

________________________

3. Year of Establishment :________________________

4. Annual turnover of the firm for the :________________________

last 3 successive years.

5. Name of the Dept. /Institution where :________________________

The supply of hardware/Networking/

Manpower etc. has already been done :________________________

6. Name of the consortium firm (if any) :________________________

________________________

________________________

7. Address of each consortium firm :________________________

________________________

________________________

8. Service facilities available for maintenance:________________________

________________________

________________________

9. Availability of spare parts, components :________________________

________________________

10. Bidder’s proposal number & date :________________________

11. Name & address of the officer :_______________________

To whom all references shall ________________________

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Be made regarding this bid ________________________

Telex

Telephone

Fax No.

As of this date the information furnished in all parts of this form is accurate and true to the best of my knowledge.

Witness:

Signature ______________________ Signature _____________________

Name ______________________ Name _____________________

Designation ______________________ Designation _____________________

Address ______________________ Address _____________________

______________________ _____________________

Company ______________________ Company _____________________

Date ______________________ Date _____________________

Company Seal

(With name & designation

of the person signing the bid)

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PRE-QUALIFICATION CHECKLIST & ORDER IN WHICH DOCUMENTS ARE SUBMITTED

Name of bidder: ________________________________________________________

S. No.

Condition / Item Yes/ No/ description

Page S. No.(s)

Remarks

1. Bid Proposal sheet duly filled in, signed and complete in all respects. (PROFORMA -I)

2. Qualifying data duly filled in as per relevant PROFORMA provided in the bid proposal that the Bidder is eligible to bid and is qualified to perform the contract, if its bid is accepted (PROFORMA -II)

3. Earnest Money Deposit (EMD) for Rs. 5000000/- (Rs. Fifty lacs) in the form of Bank demand draft in favor of Member Secretary, Punjab ePanchayat Society(PePS)

4. Proof of Rs. 200 crore annual turnover of the Principal Service Provider, if any (Out Indian operations), of Indian operations and Rs. 40 crore of its own during last 3 years. 25 crores for UPS Provider, 25 Crore for Printer provider, 15 crore for Networking components provider. Attach Balance sheets of reference period.

5. The Lead Company in the Consortium must be in existence in India in supplies of computers & allied equipments for a period of last three years. Attach proof

6. The OEM Manufacturer must have hardware manufacturing facility in India with ISO 9001:2000 for Personal Computers and ISO 14001 certifications for UPS

7. The OEM manufacturer must have the capacity of 50,000 PCs per annum in India. Attach proof.

8. The Bidder should have executed at least 3 large deals as System Integrator more than 10 crore to Government/ PSUs/ Corporate with each deal involving installation of at least 350 desktops from Indian Market only. In UPS

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category, the Bidder must have executed projects worth Rs. 30 lacs/installed 350 UPS per project, at least one project in Government/ PSU sector

9. The Bidder/ One of the partners of the Consortium must be Authorized service provider (ASP) for the last 2 years of the manufacturer whose Personal Computers are being quoted. Attach proof.

10. The Bidder/ OEM should be an OEM partner for the processor/ equipment being quoted.

11. The Bidder should have a centralized toll free call centre for after sales support. If toll free number facility does not exist, the bidder will arrange the facility before supply of equipment.

12. Address, Contact Person, Phone, Mobile phone and Tele Fax/E-mail of Branch Offices in Delhi, Chandigarh and Punjab with residential contact information during holidays.

13. Details & proof of Service facilities for Technical Support on Services, Maintenance & Availability of Hardware components be attached.

14. The Bidder should have support centers in Punjab and Chandigarh (own or through authorized service providers).

15. The Bidder should have at least one logistics center for spares in Chandigarh or Punjab

16. The Bidder must have valid PAN issued by Income Tax Authorities, India

17. The Bidder must have at least 100 permanent employees on its roles with valid Provident Fund Numbers

18. The Bidder must have valid State Sales Tax and CST Number

19. The Bidder shall give a certificate regarding the use of quality components for IT Resources as per PROFORMA VI

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20. The bidder would indicate make & model of the equipment and the components.

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6.3 PROFORMA-III

TECHNICAL DEVIATIONS

Subject: For supply, installation and maintenance of Hardware items and provision of Manpower in 186 DoRDP offices in the State.

Dear Sir,

Following are the Technical deviations & variations from the exceptions to the specifications of providing Hardware items & Manpower in Project locations. These deviations and variations are exhaustive. Except these deviations and variations, the entire work shall be provided as per your specifications and documents.

Sr. Clause Page Statement of deviations No. No. No. and variations

Date Signature

Name

Place Seal

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6.4 PROFORMA-IV

PRICE SCHEDULE (In Rs.) – Part I

SUPPLY OF ITEMS ON DEFERRED PAYMENT BASIS

(ePanchayat-Punjab Phase I)

A(B+C) B C

Total Project Cost (Rs. In crore)

First Payment

(30%)

Remaining Payment

(70%) In figure:

In words: Only

Amount to be paid per installment - To be calculated from column C above

In figure: In words:

Only

(Signature)/Seal

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6.5 PROFORMA-V

PRICE SCHEDULE (In Rs.) – Part II

SUPPLY OF ITEMS ON UPRFONT COST

S. No Equipments Total Qty Unit Price 1 Laptop 3 2 Desktop Computer with Antivirus 367 3 Laser Printer 212 4 Scanner 186 5 UPS 1 KVA Online 180 6 UPS 2 KVA Online 32 7 CAT 6 Patch Panel (16 port) 186 8 CAT 6 Cable roll 305 Mtr. 10 9 CAT 6 I/O with Face plate 367 10 CAT 6 7 feet Patch cord 367 11 CAT 6 3 feet Patch cord 367 12 9 U Wall Mountable Rack 186 13 Switch 16 port 186 14 IP Phone 186 15 Computer Tables 367 16 Chairs 367 17 White Boards(2.5 feet * 4 feet) 186

Manpower No Cost/Operator/Month Total Cost for 3 years

1 Data Entry Operators 367

Note: Above prices are inclusive of all taxes, levies, cess, Octroi, duties, license fees, etc

(Signature)/Seal

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6.6 PROFORMA-VI

COMMERCIAL DEVIATIONS

Subject: For supply, installation and maintenance of Hardware items in 186 DoRDP offices in rural and urban areas in the State.

Dear Sir,

Following are the Commercial deviations & variations from the exceptions to the specifications of providing hardware items and manpower in 186 DoRDP offices in the state. These deviations and variations are exhaustive. Except these deviations and variations, the entire work shall be provided as per your specifications and documents.

Sr. Clause Page Statement of deviations No. No. No. and variations

Date Signature

Name

Place Seal

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6.7 PROFORMA-VII

CERTIFICATE

Use of new, genuine and quality components for IT Resources

This has reference to IT Resources namely Servers, Desktop computers, UPS systems, Printers and networking components being quoted / to be supplied by your company against the tender no. _____________ dated ____________.

We hereby undertake that all the components / parts/ assembly/ softwares such as Hard disk, CPU, Motherboard, Monitors, Memory, power components, networking components, printer head, IP Phones etc. to be used in the above mentioned IT Resources shall be original, new, genuine and as per the said technical specifications from respective OEM(s) of the quoted products. It is also certified that no refurbished/ duplicate/ second-hand components/ parts/assembly/ software are being used or shall be used. We also undertake that the manpower supplied to the DoRDP offices would have minimum qualification & experience as per the requirements specified in this RFP document. We have checked the background of the DEOs and other support engineers and found it to be satisfactory in all respects.

We also undertake that an authorized license certificate (e.g. Product Keys on Certification of Authenticity) shall be supplied in case of Desktop Computers and further that it shall be sourced from its Principal Company.

We shall also submit a certificate from the OEM supplier in support of above undertaking at the time of delivery. It will be our responsibility to produce such letters from our OEM supplier’s within a reasonable time.

In case we are found not complying with above indicated undertaking at the time of delivery or during installation, we allow the Punjab ePanchayat Society (PePS) to take appropriate action (e.g. Forfeiture of Bank Guarantee/ EMD / balance amount).

Authorized Signatory

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6.8 ANNEXURE -1- SERVICE LEVEL REQUIREMENTS (SLR)

Service Level Requirements (SLR) mentioned here is binding for the selected vendor. Notwithstanding the Technical Bid proposed by the bidders, these SLRs will be applicable to the selected vendor.

A. Working Time

Working time for the office users should be office timings (Monday to Saturday, except holidays in the respective offices as declared from time to time)

B. Help Desk Response Time

Definition Time in which a complaint / query is responded to by the IT service management.

Service Level Requirement

The Help Desk Response Time benchmarks provided here are guidelines for HSP to implement.

Measure of Service Level Parameter

Any Help Desk query should be classified in following three categories:

Ø Service Level 1 (S1): Problems affecting all users in an office. No Work Possible Ø Service Level 2 (S2): Problems affecting few users. Partial work possible. Ø Service Level 3 (S3): Problems affecting no user. Minor issues. Work not affected.

The Selected vendor should provide service as per the following requirements:

Type of Query

On-Site Response Time (if required)

Helpdesk Response Time

Report to Project Director, ePanchayat

(via defined email / fax / telephone / SMS)

S1 Next working day 30 minutes 5 minutes

S2 Two working days 1 hour 8 hours

S3 Three working days 2 hours Weekly as part of Help Desk logs

C. Help Desk Requirements Time

Definition Time in which a complaint / query is resolved after it has been responded to by the IT service management.

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The Help Desk Response Time benchmarks provided here are guidelines for HSP to implement.


Any Help Desk query should be classified in following three categories:

Ø Resolution Level 1 (RL1): Queries whose resolution requires additional investment in components or time. For example, purchase of printer, software bug fixing etc.

Ø Resolution Level 2 (RL2): Queries whose resolution requires replacement of hardware or software parts, which will require significant interruption in working of that component. For example, installation of operating system, replacement of switch etc.

Ø Resolution Level 3 (RL3): Queries whose resolution requires changes in configuration of hardware or software, which will not significantly interrupt working of that component. For example, installation of printer on a client, replacement of LAN chord etc.

The Selected vendor should provide service as per the following requirements:

Type of Query On-Site Response Time (if required)

RL1 As mutually agreed by office and the selected vendor on case-to-case basis subjected to 6-7 working days. If beyond 7 days, permission of HQ, DSE is required to be obtained.

RL2 Three working days

RL3 One working day

D. Up-time

Definition Up-time is defined as the percentage of the total available time during which the equipment is available / performing.


The up-time for each site measured on a six monthly basis (in tune with the payment cycle) should be more than or equal to 97%.


For each office, the uptime in a 6 month period will be calculated as:

Total available = 9 working hours per day

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hours * working days in the six month period * { No. of PCs + No. of Switches + No. of IP Phones + No. of UPSs + No. of Printers} in a lab

Total downtime hours

= downtime in hours for all PCs * 4 + downtime in hours for all Switches * 4 + downtime in hours for all IP Phones * 3 + downtime in hours for all UPSs * 5 + downtime in hours for all Printers * 3

Average up-time = ( 1 - Total downtime hours

) * 100% Total Available hours

The Selected vendor should provide software / tools / mechanisms to measure the same. Three tool / mechanism should be able to provide Project Director, ePanchayat / office with historical information about the up-time & down-time of the equipment.

Penalty for non-achievement of


For each lab, penalties will be levied as:

Up-time Penalty

97% or more - Nil -

Less than 97% = 0.5% * { (Total Payment due) / (No. of Labs) }

* { 97 – (actual up-time in percentage) }

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6.9 ANNEXURE -2- INDICATIVE LIST OF OFFICES

Sr. No.

Office Location

1 Project Director, Directorate

SAS Nagar, Punjab

Sr. No. Divisional Dy. Directors

1 FEROZPUR

2 JALANDHAR

3 PATIALA

Sr. No.

DISTRICT BLOCK OFFICE

1 AMRITSAR AJNALA-1

2 AMRITSAR CHOGAWAN-2

3 AMRITSAR HARSHA CHHINA

4 AMRITSAR JANDIALA-4

5 AMRITSAR MAJITHA-3

6 AMRITSAR RAYYA-6

7 AMRITSAR TARSIKKA-7

8 AMRITSAR VERKA-5

9 AMRITSAR ATTARI

10 BARNALA BARNALA

11 BARNALA MEHAL KALAN

12 BARNALA SEHNA

13 BATHINDA BATHINDA

14 BATHINDA BHAGTA BHAIKA

15 BATHINDA MAUR

16 BATHINDA NATHANA

17 BATHINDA PHUL

18 BATHINDA RAMPURA

19 BATHINDA SANGAT

20 BATHINDA TALWANDI SABO

21 FARIDKOT FARIDKOT

22 FARIDKOT KOT KAPURA

23 FATEHGARH SAHIB AMLOH

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24 FATEHGARH SAHIB BASSI PATHANA

25 FATEHGARH SAHIB KHAMANO

26 FATEHGARH SAHIB KHERA

27 FATEHGARH SAHIB SIRHIND

28 FIROZEPUR ABOHAR

29 FIROZEPUR FAZILKA

30 FIROZEPUR FIROZPUR

31 FIROZEPUR GHALL KHURD

32 FIROZEPUR GURU HAR SAHAI

33 FIROZEPUR JALALABAD

34 FIROZEPUR KHUIAN SARWAR

35 FIROZEPUR MAKHU

36 FIROZEPUR MAMDOT

37 FIROZEPUR ZIRA

38 GURDASPUR BAMIAL

39 GURDASPUR BATALA

40 GURDASPUR DERA BABA NANAK

41 GURDASPUR DHARIWAL

42 GURDASPUR DHARKALAN

43 GURDASPUR DINANAGAR

44 GURDASPUR DORANGLA

45 GURDASPUR FATEHGARH CHURIAN

46 GURDASPUR GURDASPUR

47 GURDASPUR KAHNUWAN

48 GURDASPUR KALANAUR

49 GURDASPUR NAROT JAIMAL SINGH

50 GURDASPUR PATHANKOT

51 GURDASPUR QADIAN

52 GURDASPUR SRIHARGOBIND PUR

53 GURDASPUR SUJANPUR

54 HOSHIARPUR BHUNGA

55 HOSHIARPUR DASUYA

56 HOSHIARPUR GARHSHANKAR

57 HOSHIARPUR HAJIPUR

58 HOSHIARPUR HOSHIARPUR-I

59 HOSHIARPUR HOSHIARPUR-II

60 HOSHIARPUR MAHILPUR

61 HOSHIARPUR MUKERIAN

62 HOSHIARPUR TALWARA

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63 HOSHIARPUR TANDA

64 JALANDHAR ADAMPUR

65 JALANDHAR BHOGPUR

66 JALANDHAR JALANDHAR - WEST

67 JALANDHAR JALANDHAR-EAST

68 JALANDHAR LOHIAN

69 JALANDHAR NAKODAR

70 JALANDHAR NURMAHAL

71 JALANDHAR PHILLAUR

72 JALANDHAR RURKA KALAN

73 JALANDHAR SHAHKOT

74 KAPURTHALA DHILWAN

75 KAPURTHALA KAPURTHALA

76 KAPURTHALA NADALA

77 KAPURTHALA PHAGWARA

78 KAPURTHALA SULTANPUR LODHI

79 LUDHIANA DEHLON

80 LUDHIANA DORAHA

81 LUDHIANA JAGRAON

82 LUDHIANA KHANNA

83 LUDHIANA LUDHIANA-1

84 LUDHIANA LUDHIANA-2

85 LUDHIANA MACHHIWARA

86 LUDHIANA PAKHOWAL

87 LUDHIANA RAIKOT

88 LUDHIANA SAMRALA

89 LUDHIANA SIDHWAN BET

90 LUDHIANA SUDHAR

91 MANSA BHIKHI

92 MANSA BUDHLADA

93 MANSA JHUNIR

94 MANSA MANSA

95 MANSA SARDULGARH

96 MOGA BAGHAPURANA

97 MOGA KOT-ISE-KHAN

98 MOGA MOGA-I

99 MOGA MOGA-II

100 MOGA NIHAL SINGH WALA

101 MUKTSAR GIDDERBAHA

102 MUKTSAR LAMBI

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103 MUKTSAR MALOUT

104 MUKTSAR MUKTSAR

105 NAWANSHAHR AUR

106 NAWANSHAHR BALACHAUR

107 NAWANSHAHR BANGA

108 NAWANSHAHR NAWANSHAHR

109 NAWANSHAHR SAROYA

110 PATIALA BHUNER HERI

111 PATIALA GHANAUR

112 PATIALA NABHA

113 PATIALA PATIALA

114 PATIALA PATRAN

115 PATIALA RAJPURA

116 PATIALA SAMANA

117 PATIALA SANOUR

118 RUPNAGAR ANANDPUR SAHIB

119 RUPNAGAR CHAMKAUR SAHIB

120 RUPNAGAR MORINDA

121 RUPNAGAR NURPUR BEDI

122 RUPNAGAR RUPNAGAR

123 S.A.S Nagar DERA BASSI

124 S.A.S Nagar KHARAR

125 S.A.S Nagar MAJRI

126 SANGRUR AHMEDGARH

127 SANGRUR ANDANA

128 SANGRUR BHAWANI GARH

129 SANGRUR DHURI

130 SANGRUR LEHRAGAGA

131 SANGRUR MALERKOTLA

132 SANGRUR SANGRUR

133 SANGRUR SHERPUR

134 SANGRUR SUNAM

135 Tarn Taran BHIKHI WIND-13

136 Tarn Taran CHOHLA SAHIB-8

137 Tarn Taran GANDIWIND-9

138 Tarn Taran KHADUR-SAHIB-10

139 Tarn Taran NAUSHEHRA PANNUAN-11

140 Tarn Taran PATTI-14

141 Tarn Taran TARN TARAN-12

142 Tarn Taran VALTOHA-15

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Sr. No. District Panchayats

1 AMRITSAR

2 BARNALA

3 BATHINDA

4 FARIDKOT

5 FATEHGARH SAHIB

6 FIROZEPUR

7 GURDASPUR

8 HOSHIARPUR

9 JALANDHAR

10 KAPURTHALA

11 LUDHIANA

12 MANSA

13 MOGA

14 MUKTSAR

15 NAWANSHAHR

16 PATIALA

17 RUPNAGAR

18 S.A.S Nagar

19 SANGRUR

20 Tarn Taran

Sr. No. DDPO Offices

1 AMRITSAR

2 BARNALA

3 BATHINDA

4 FARIDKOT

5 FATEHGARH SAHIB

6 FIROZEPUR

7 GURDASPUR

8 HOSHIARPUR

9 JALANDHAR

10 KAPURTHALA

11 LUDHIANA

12 MANSA

13 MOGA

14 MUKTSAR

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15 NAWANSHAHR

16 PATIALA

17 RUPNAGAR

18 S.A.S Nagar

19 SANGRUR

20 Tarn Taran