2020Capability Statement

R-Group has been in operation since 2000. Originally established as a

Managed Services provider, the company has grown to provide a

range of services including telecommunications as a licensed carrier

(R-COM), infrastructure deployment services, unified communication

solutions (including Skype for Business and Microsoft Teams), video

conferencing and contact centre solutions, cloud services, IPTV,

Foxtel and digital signage solutions.

Significant focus is placed on being customer centric and highly tech-

nically proficient. These core tenets are clearly supported by the very

successful customer deployments undertaken by R-Group to date.

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ABOUT R-GROUP

OUR PEOPLE

We pride ourselves on having a passion for selecting the right people. Our people are our most valuable asset, and when it comes to R-Group’s success it is the continual commitment of our people that makes our organisation work.

R-Group personnel can assist with a range of professional services including:

Deployment technicians and Technical Trade Assistants (Installations,

mounting, rack and stack)

Communications engineers (Wireless, RF, GPON, Carrier Coax)

Service desk engineers (Certified Microsoft, Cisco, HP, Huawei)

System administrators (Certified Microsoft, HP, Huawei, Citrix,Vmware, Linux)

Network engineers (Certified Cisco, HP, Juniper, Huawei)

Voice engineers (Asterisk, Sonus, Polycom, AudioCodes, Cisco)

Contact centre specialists

Teams and Skype for Business specialists (Certified Microsoft)

Development Engineers

Project Managers (Prince2)

Solutions architects (Certified Microsoft, Huawei, Cisco, Polycom,Linux, HP, EMC)

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Our Values

AchievementWe are passionate about achieving success for our customers, partners and each other.

RespectWe respect and value all individuals, and treat everyone as we would wish to be treated.

CustomersWe are committed to achieving total customer satisfaction with excellent service and quality.

Results

We are driven to deliver on our commitments. We seek solutions, learn and continually improve.

CollaborationWe value the skills and strengths of our diverse team. We work together and share our knowledge to produce exceptional outcomes.

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Our total recordable injury frequency rate (TRIFR) for the 2019

period was 11.3. Our Health and Safety committee reviews safety

incidents, corrective actions, and key safety performance indicators

on a monthly basis to ensure that all of our businesses are safe places

to work.

SAFETY FIRST

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R-Group has a comprehensive Workplace, Health and Safety Policy to ensure the uncompromising commitment to the safety and well-being of our people and those we work with. We maintain best practice in our approach to workplace safety at all times.

Work, health and safety

We maintain a workplace environment and culture that supports mental health and wellbeing. R-Group has a comprehensive Workplace Wellness Policy that facilitates this.

Mentally Healthy Workplace

R-Group has a comprehensive Workplace Wellness policy that ensures

that our work environment and facilities support and promote workers

to be healthy and active. We maintain best practice to our approach

through an internal Health and Wellbeing Committee. R-Group has

achieved both bronze and silver healthy workplace.

Workplace Wellness Policy

R-Group recognises its responsibility to the environment beyond legal and regulatory requirements, and has an Environmental Policy that minimises impacts on the environment. We continue to show our support to the growing, local industry through purchasing 25% green energy and were fortunate to be nominated for the 2018 Pinnacles Green Business Award.

Environment

OUR KEY POLICIES

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Managed Services

Our managed service department maintains complete systems and offers a full range of technical support and assistance. Services may be engaged on a fixed contract basis to organisations requiring wholly outsourced IT services or as a complement to existing teams who need lower or higher level assistance.

Monitoring, maintenance and break-fix support for server, storage, network and desktop systems

Optimisation, upgrades, data backup and recovery

Security management

ITIL aligned service structure

Available 24x7x365

INCIDENT MANAGEMENT MONITORING UPDATES MAINTENANCE

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Skype for Business | Microsoft Teams | Cloud Telephony

End to end project planning and management

Enterprise voice enabled

Instant messaging

Desktop sharing

Full video integration

Readiness assessments

Training

FULLY HOSTED ON PREMISE COMPLETE UC SOLUTIONS

Unified Communications

As a Microsoft Gold Certified Partner in Communication, we make

significant investments in infrastructure, training and accreditation to

enable our team to deliver outstanding results. Our personnel include

a range of suitably qualified and experienced staff led by our

Microsoft Certified Solutions Master in Communications.

R-Group has been responsible for deploying and managing systems

from businesses with 20 people to enterprises with thousands of

seats, R-Group has proven experience to deliver in challenging

circumstances.

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Telecommunications

Carrying Microsoft endorsed Gold competencies in both Communi-

cations and being a Tier 1 Microsoft CSP Partner, R-Group has vast

experience in integrating Office 365 for clients ready to take the next

step in cloud productivity.

Subscription based licensing

Access in the cloud

Full MS Office Suite

Exchange, Sharepoint, S4B and Microsoft Teams

PLAN MIGRATE MANAGE

Office 365

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R-Group is a licensed Telecommunications Carrier (License 324) under the Australian Communications and Media Authority (AMCA).

We offer a wide range of telecommunications services for corporate and government clients at a competitive rate. From metropolitan corporate offices to sites in the middle of the desert, R-Group has a solution.

TELECOMMUNICATIONS CARRIER VoIP INTERNET TRANSIT

SIP Trunks

Calling card systems

Fibre optic, microwave, satellite, DSL, NBN

Point to point/multipoint VPN and WAN

Fibre optic networking (CWDM/DWDM and GPON)

PBX integration, upgrade, design and implementation

Number porting and management

Call flows

Telecommunications

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R-Group has developed a market leading entertainment system avail-able for hotels, hospitals, aged care and workforce accommodation. The system is fully customisable and can be delivered with safety management and revenue generating features.

Integrated communications, information and entertainment

Hotels, workforce accommodation, rigs, hospitals, aged care, etc.

Facility to interface with POS and access control

CENTRALLY MANAGED VIDEO ON DEMAND IPTV INFORMATION

Entertainment Systems

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R-Group provides dynamic, centrally controlled digital signage systems for corporate and commercial venues. R-Group has proven capability in the deployment of highly flexible and customisable digital signage solutions for various applications and clients of varying sizes.

Video walls and arrays

Arenas and stadiums

Hotels and conference venues

Public information areas

Retail

Metropolitan, regional or remote

Indoor/outdoor

Centralised management functions

VIDEO WALLS CONFERENCING SYSTEMS INSTALLATION

AV and Digital Signage

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R-Group’s strong capability to deliver is demonstrated over a range of infrastructure projects across Australia. Positive outcomes have been achieved in sometimes highly challenging circumstances in respect of construction, distance, logistics, tight time frames, environmental conditions or complex technical requirements. In each case R-Group has delivered on time and on budget.

Networking and wireless

Servers

Storage

Rack and stack

Panels

Communications cabling

Design and documentation

Full project management

SWIFTLY SAFELY SURELY

Implementation Services

Design, deployment and support of a comprehensive entertain-ment and information system for 1,635 rooms and central services at the Karntama workforce accommodation village.

Feature Project - FMG

Fibre optic cabling across the site

60 person on site theatre

Television supply and installation

Common area and bus shelter digital signage systems

Movies on demand

Foxtel and Free to Air IP reticulation

In room wireless

Internet services

Telephony services

Design, Implementation and support of IPTV, Telephony and Wired and Wireless Networking to 21 Guest Rooms and common area for a hotel based in regional WA.

Feature Project - Premier Mill

IPTV

Wired Network and Wireless Connectivity

Telephony

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COMMUNICATIONS and ENTERTAINMENT COMMUNICATIONS and ENTERTAINMENT

Design, deployment and support of a communications and digital signage solution for a major entertainment venue

Vision Wall Installation

TV Panel Installation

Central Control System with personalised Interface

Zoned Audio Set up

Design and deployment of a custom digital signage solution Racewall for Perth Stadium TAB’s. The system provides real time racing Information, advertising and information services.

Installation of Vison Wall and additional TV panels into TAB Store through a central control system

Zoned Audio Setup

Personalised iPad interface to control video wall system

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Feature Project - RAC Arena

COMMUNICATIONS and DIGITAL SIGNAGE

Feature Project - Perth Stadium (RWWA)

VISION and DIGITAL SIGNAGE

In partnership with ATOS, R-Group implemented the Skype for Business Platform incorporating video conferencing and collab-oration to align with Fremantle Ports “Cloud First” approach.

Comprehensive Skype for Business Solution

Polycom IP handsets

Polycom room video conferencing solutions

Over 250 users

Delivery of Internet and Telephony to over 3000 Residents across multiple NLV Sites.

Superior internet and telephony experience Generous and cost effective data and telephony bundle packs and standalone services

Fully upgraded site coaxial cabling system utilising the latest DOCSIS technology to ensure superior network performance and reliability

Ongoing aftercare and support for user queries

Tailored ‘how to guides’ for service use

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Feature Project - Fremantle Ports (ATOS) Feature Project -

OFFICE 365 CLOUD SOLUTIONS INTERNET TELEPHONY

National Lifestyle Villages(NLV)

R-Group worked with CBH to introduce Skype for Business across its network to around 1000 Users.

Completely integrated UC Solution

Multiple sites (Regional WA)

Call Centre Attendant console

Session Border Controller Implementations

R-Group has provided ICT support for Pelican Manufacturing since 2003. Established over 30 years ago this leading Perth based family owned company design, manufacture and supply products to aid daily living particularly for elderly and disabled people. Whilst working with Pelican our service provision has included managed services, project management and telecom-munications services which span across many delivery areas including:

On site and remote support

Provision of internet services

Server upgrades

License procurement and renewal

Backup management and recovery

ICT equipment procurement and install

On premise PBX

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Feature Project - CBH Skype for Business Feature Project - Pelican MS

TELECOMMUNICATION and VIDEO CONFERENCING MANAGED SERVICES

Partnering with Atos, R-Group expanded the existing Office365 functionality used by WATC with a hosted centralised Microsoft Teams telephony solution integrated into the GovNext-ICT network.

R-Group partnered with ATOS to supply DFES with an

Interactive Voice Response service. The system is designed to

poll alert information from feeds on the emergency WA

website, convert the text to speech and make the audio

available to the public via the DFES landline number.

Modern digital platform providing emergency public

Ongoing Support

Online Portal with customisable options

information on hazards.

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Feature Project - WA Treasury Department Feature Project -

MICROSOFT TEAMS INTERACTIVE VOICE RESPONCE (IVR)

Department of FIre andEmergency Services (DFES)

Hosted Model

Single consistent IP Telephony and Unified

Initial Pilot Deployment

Secure Tenancy within GovNext- ICTTeams telephony integration platform

Communications platform

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R-Group has always had a strong focus on developing and main-taining positive and long standing relationships with vendors, distribution network and alliance partners. Historically we have always ‘played well with others’ while at the same time ensuring our reputation and integrity remain intact.

R-Group enjoys a range of strong partnerships with vendors and other partners.

Partnerships and Alliances

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R-Group Clients

www.r-group.com.au

Head Office

4 Parker Place

Technology Park

BENTLEY WA 6102

Australia

Generalinfo@r-group.com.au

+61 8 6555 1111

Salessales@r-group.com.au

+61 8 6555 1111

Servicesupport@r-group.com.au

1300 789 398

Marketing

& Media

katelyn.clune@r-group.com.au

+61 8 6555 1111

Talk to usWe’d love to hear from you