r.gopalakrishnan - cafral · intuition, self-awareness and obligations: lessons from life...
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INTUITION, SELF-AWARENESS AND
OBLIGATIONS: Lessons from life experiences in
followership and leadership
Date: 29th November 2012
R.Gopalakrishnan
A. Analysis is essential, but can get you that
far only. After that, you rely on intuition.
(What is intuition? How do you nurture it?
B. A hidden enemy periodically retards your
career development and progress.
(Who is he? How do you befriend?
C. A career is born in the crucibles of duty
and obligation.
(How to view boss as a customer?
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Three Messages and a few Questions
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DECISION MAKING: why we lead our lives through intuition but
pretend to live through rationality
What is Intuition?
“I turned my chair to the fire and
dozed… the atoms were gamboling
before my eyes… my mental eye
could now distinguish larger
structures of manifold confrontation…
all turning and twisting like in a
snake-like motion… as if by a flash of
lightning, I awoke…”
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Knowledge
What you know you
know
Intuition
What you do NOT
know you know
Wisdom
Wisdom =
Knowledge + Intuition
Knowledge and Intuition?
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Finding order in chaotic masses of data
Four natural disasters: 1975 Haicheng 1976 Tangshan 2004 Tsunami 2008 Sichuan
Intuition involves pattern recognition
Intuition exists in sports
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Understand the concept of BRIM
Practise the cycle of ImOpCoRe
Use the value of emotional experiences
There are ways to enhance intuition
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P
L
C
The Concept of BRIM
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Two kinds: basic and higher order
Developed by
Appreciating context
Immersion & contemplation
Sensing at the edges of the spectrum
Filling the BRIM with emotion-rich stories
How to develop Intuition?
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Immersion
Openness Reflection
Contemplation
Practise the cycle of ImOpCoRe
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A. Analysis is essential, but can get you that
far only. After that, you rely on intuition.
(What is intuition? How do you nurture it?
B. A hidden enemy periodically retards your
career development and progress.
(Who is he? How do you befriend?
C. A career is born in the crucibles of duty
and obligation.
(How to view boss as a customer?
11
Three Messages and a few Questions
Ref: Experiential Learning, D. Kolb (1984)
Learning happens only through doing
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Convince
Action
Debate
Comprehend Aware
Unaware
Communication Intensity
Others Top Management
Great Difference between Top and Lower Management Perspectives: the Train Journey
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Improves to anticipate
external circumstances
External changes
• Changing
stakeholder needs
• New competitors
• Changing basis of
competition Remaining
window of
opportunity
Improves on own past
performance
Organisational Transformation: The Strategic Imperative
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Yes to change. But how much and how soon? The Aeroplane Picture
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CCL’s trail blazing LOE (1980s) among 191 executives
Two questions: what happened / what did you learn?
TMTC-CCL research (2006) among 71 executives
The 3 Worlds Framework
The evolution of TMTC’s 3 Worlds Framework
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• You need to learn certain lessons which nobody teaches you
• You learn unique lessons by reflecting upon your own experiences
• Two people who go through the same experience learn different lessons
• You learn by integrating your personal aspirations, your motivation and your learning style
• You learn through experiences in your inner world, the world of relationships and the world of doing things
Key messages on HOW we learn
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Inner World (35%) World of Getting Things done (32%) World of People (33%)
Confidence Being execution and operation-savvy Managing and motivating
subordinates
Self-awareness Improving management and
leadership skills
Nurturing and developing
subordinates
Life goals Grasping the technical aspects of
running a business
Team management
Becoming humane Acquiring a broad organizational view
and strategic insight
Building relationships with
peers and superiors
Building credibility Becoming adept at decision making
and problem solving
Communication and feedback
Dealing with ambiguity Handling organizational change Customer orientation
Coping with setbacks
Developing flexibility and
adaptability
Integrity
Key messages on WHAT we learn
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• Every person is shaped by his crucible experiences. These produce positive and negative tendencies.
• It is difficult to eliminate negative tendencies. You can develop a heightened sensitivity to their presence and thus control their effects.
• Feedback about negative tendencies can come through explicit feedback. Most work acquaintances would not wish to offer any explicit feedback.
• The best feedback is from a well-wisher like a spouse.
Explicit feedback mechanisms
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• Since explicit messages and feedback are difficult to come by, you must learn to pick up implicit messages and feedback.
• Empathy is one way of picking up implicit messages.
Empathy is the ability to feel the other person’s feelings without being judgemental about the legitimacy of those feelings.
• Careful listening is another way of picking up implicit
messages and feedback. But nobody teaches us to listen. Observations of how deaf people try to listen offer lessons on better hearing.
Implicit feedback mechanisms
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Coriolanus story
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Flash of Genius story
Click here for the movie
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The pursuit of a policy which is contrary to
self-interest in the times when the incident
occurred. Must meet certain criteria:
• counter-productive in its own time
• a feasible alternative must have been
available
• action by a group of leaders, not just an
individual
Definition of Folly
Ref: The March of Folly, Barbara Tuchman, 1984
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i. Can happen anytime with any group of leaders
ii. Impacts a large number of people when it happens
iii. Difficult to teach, one has to learn through others’ stories
Why the Study of Folly is important
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An example of folly: Vervet Monkey
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A. Analysis is essential, but can get you that
far only. After that, you rely on intuition.
(What is intuition? How do you nurture it?
B. A hidden enemy periodically retards your
career development and progress.
(Who is he? How do you befriend?
C. A career is born in the crucibles of duty
and obligation.
(How to view boss as a customer?
25
Three Messages and a few Questions
Attributes of the successful career
Aim is to Sense – Serve – Satisfy: i. Accomplishment ii. Affability iii. Advocacy iv. Authenticity
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Thank you
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