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Welcome

If Big Data is the solution, what’s the problem?

Good established brand, a mature and growing market and an order book filled through to 2020…but “you’re running at between 10% - 30% vacancy rates in key production

roles, and it’ll be worse by 2020” “3 out of your 5 factories will be unsustainable by 2020” “you’ve got significant variation in the quality of production and in some

areas you are no longer providing safe product” “a third of your local customer facing stores are unviable” “you’ve agreed a £4.4bn contract, but your operating model costs far

exceed the contract, so you will make a £520m loss” “you don’t know your customers and so you don’t adapt your product to

delight the customer – as a consequence your product failure and returns rate is cripplingly high”

“your customer satisfaction is deteriorating because you cant effectively predict and respond to what your customers want when they want it.”

“the leaders of your various production units don’t work efficiently and effectively together”

significant orientation of care towards empowered self-care for individuals and proactive prevention and care navigation

channel shift of access towards self-service for individuals allowing for improved experience and a radical rationalisation of estate and non-value adding cost

design primary and community care models that adapt to the workforce shortages, ensure all staff operate at the limit of their license and use more sophisticated approaches to predict and supply bespoke solutions for individuals

whilst allowing for local innovation, ensure more consistent adherence to agreed optimal clinical practice and the development of high cost infrastructure at scale

change the delivery model for acute services, moving from a competitive Trust model to a clinically collaborative model with aligned outcome-orientated system incentives

So we’ve been reflecting on the solutions:

The application of big data methodologies underpins almost all of this transformation

But finally:We must be very wary of losing the human connectivity, the intuitive skills, experience and extraordinary commitment of our current clinical workforce. Big data complements not replaces this.