Richard Terry3583 Galloway Ave.Memphis, TN 38122

901-246-9680 ________________________________________________________________________QUALIFICATIONS:

● Highly organized customer service expert with experience in office administration, creating detailed computer records, processing customer claims, and working with databases.

● Seven years of delivery/distribution experience. ● Responsible for managing customer bankruptcy claims and keeping

detailed records.

EDUCATION:● High School Diploma – Elliston Baptist Academy (1992) 

EXPERIENCE:May 1998- Present – Universal Collection SystemsData Entry Clerk (May 2002-Present)Bankruptcy Claims Specialist (May 1998-2002)

Responsible for the receiving, evaluating, and filing of bankruptcy claims.

Coordinate bankruptcy filings and prioritize claims for UCS. Responsible for detailed and precise record keeping and reporting. Communicate with bankruptcy courts and attorneys to ensure all

claim issues are settled. Internal and External customer service agent. Keeping sensitive customer or company information confidential. Accurately entering information into computer programs. Organizing files and collecting data to be entered into the

computer. Reporting problems with the data.  Basic office responsibilities including mail sort, filing, contract

pulls, fax, email, and phone contacts. Delivery of Time Warner/Comcast boxes as part of the box

recovery program. Responsible for ordering, picking up, and delivering all office

supplies. Responsible for all monetary transactions.

June 1992-1998 – City of Memphis/Cherokee Baptist ChurchAthletic Coordinator

● Scheduling of basketball games for 8 different city leagues.● Responsible for keeping score records, league records, and player

records. ● Worked with parents and coaches to create safe and exciting

basketball leagues.   SPECIAL SKILLS:

● Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

● Organized and assertive with the ability to multitask. ● Great customer service and communication skills. ● Punctual and accurate in delivery and distribution of all supplies

and materials to all office locations.   

REFERENCES Keith ChandlerDirector of the One Stop ShopThe University of Tennessee Health Science CenterMemphis, TN 38163901-448-1047 Dr. Simpfronia TaylorDirector – Extended Campus/Online StudiesThe University of Tennessee-Martin, Ripley CenterRipley, TN 38063731-221-8778

Jared ButlerProduction Team MemberVolkswagen Group of America Chattanooga Operations, LLC8001 Volkswagen DriveChattanooga, TN 37416423-503-4371

Anne McLachlan-ButlerProject ManagerArtech Design Group1410 Cowart StreetChattanooga, TN 37408423-364-0234