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To: All Authorized Business Partners Date: November 18th

2008

Subject: Technical Training Announcement

New Product: B2C Color MFPs

Training Format: Self-Paced Update & Blended Learning

Product Code Lanier Ricoh Savin

D023 LD528C Aficio MP C2800 C2828




D037 LD520CL Aficio MP C2030 C9020L



The Ricoh Family Group is pleased to announce the release of the D023/D027/D037

family of MFPs.

The D023/D027 series MFPs are the successors to the B222/B230 series color MFPs.These exciting new products offer faster speeds and the latest security andmanagement tools, along with finishing options that include hole punching and theability to create folded, saddle-stitched booklets.

The D037 series, which will accelerate our B2C conversion for the Segment 1 & 2market, is targeted for the cost-conscious customer that requires simple copy, print,fax, and TWAIN scanning.

The D038/D041 are full-featured versions that include networking compatibility, thelatest security features, management tools, and an optional finisher with hole punch.

Training Prerequisites:

Product Code Lanier Ricoh Savin

B222 LD435 Aficio MP C3500 C3535

B224 LD445 Aficio MP C4500 C4540

B230 LD425C Aficio MP C2500 C2525

B237 LD430C Aficio MP C3000 C3030

Self-Paced Update:

Due to the many servicing similarities between the D023/D027/D037 series and the B222/B230 series, serviceprofessionals currently certified on the B222/B230 series will be certif ied on the D023/D027/D037 series upon

achieving a passing score on the final exam of the D023/D027/D037 Series Self-Paced Update Course. It isstronglyrecommended that all the information provided in the D023/D027/D037 Series Self-Paced UpdateCourse be thoroughlyreviewed by the service professionalpriorto taking the final exam. It is also stronglyrecommendedthat the service professional perform the review of this material while they have access to aD023/D027/D037 series color MFP, preferably with all options. A minimum of 2 hours should be scheduled toreview this new material.

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RFG-eSource users may obtain the components of the D023/D027/D037 Series Self-Paced Update Package byperforming a search using the following content ID numbers.

Description Content ID

D023/D025 Service Manual rfg035502

D023/D025 Point-to-Point rfg035507

D023/D025 Parts Catalog rfg035434

D023/D025 Operator Guide(s) rfg35608 & rfg035609

D027/D029 Service Manual rfg035503

D027/D029 Point-to-Point rfg035506

D027/D029 Parts Catalog rfg035436

D027/D029 Operators Guide rfg35608 & rfg035609

D037/D038/D041 Service Manual rfg035438

D037/D038/D041 Point-to-Point rfg035616

D037/D038/D041 Parts Catalog rfg035653

D038/D041 Operators Guide rfg035439 & rfg035440

The self-paced program is available in two versionson CD-ROM, which must be ordered from your RegionalOrder Entry Department (see ordering info below) and Ricoh University Custom eLearning. The eLearningcourse has been automatically added at no additional charge to the Colorand Full Line custom eLearningcontracts, available by dealer contract.

Description EDP Code

D023/D027/D037 Series Self-Pace Training Package 003983MIU

Instructor-Led Training:

For service professionals who are not eligible for the self-paced update course, certification on theD023/D027/D037 series can be obtained by attending the D023/D027/D037 Blended Learning course. This newcourse, which replaces the B222/B230 Blended Learning course, will provide certif ication on the B222/B230Series color MFPs, as well as the new products. The new D023/D027/D037 series Blended Learning training

will be available February 2009. Students attending B222/B230 prior to February 2009 are eligible for

the D023/D027/D037 Self Paced Update.

If you have any questions regarding this or any other training, please visit the Ricoh University web site atwww.ricohuniversity.com or contact Ricoh University at (973) 882-2200.

Determined by the product lines your company is authorized to sell and service.
http://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035653.ziphttp://www.rfg-esource.com/stellent/groups/public/documents/service_manuals/rfg035439.pdfhttp://www.rfg-esource.com/stellent/groups/public/documents/service_manuals/rfg035440.pdfhttp://www.ricohuniversity.com/http://www.ricohuniversity.com/http://www.rfg-esource.com/stellent/groups/public/documents/service_manuals/rfg035440.pdfhttp://www.rfg-esource.com/stellent/groups/public/documents/service_manuals/rfg035439.pdfhttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035653.ziphttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035616.pdfhttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035438.pdfhttp://www.rfg-esource.com/stellent/groups/public/documents/service_manuals/rfg035609.pdfhttp://www.rfg-esource.com/stellent/groups/public/documents/service_manuals/rfg035608.pdfhttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035436.ziphttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035506.pdfhttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035503.pdfhttp://www.rfg-esource.com/stellent/groups/public/documents/service_manuals/rfg035609.pdfhttp://www.rfg-esource.com/stellent/groups/public/documents/service_manuals/rfg035608.pdfhttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035434.ziphttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035507.pdfhttp://www.rfg-esource.com/stellent/groups/b2c/documents/service_manuals/rfg035502.pdf

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