ricoh client value offering 2009
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![Page 1: Ricoh Client Value Offering 2009](https://reader036.vdocument.in/reader036/viewer/2022081413/547966185806b58f048b469b/html5/thumbnails/1.jpg)
Version: 10/2007
DAVID R. BRUNOAccount Executive – Southern California
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5 Key 5 Key Customer Customer ConcernsConcerns
ComplianceCompliance
TCOTCO
SecuritySecurity
EnvironmentEnvironment
Process Improvemen
t
Process Improvemen
t
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Strategy for increasing customer valueStrategy for increasing customer valueStrategy for increasing customer valueStrategy for increasing customer value
ImproveBusinessProcesses
EnsureInformatio
nSecurity
Reduce Total Cost
of Ownership
AidEnvironmenta
lSustainabili
ty
FacilitateRegulatoryCompliance
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Modular Approach to Document Modular Approach to Document ManagementManagement
Modular Approach to Document Modular Approach to Document ManagementManagement
Process Improvement
Cost Reduction
+ People+ Process+ Programs
Business Value
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Improve Business ProcessesImprove Business ProcessesImprove Business ProcessesImprove Business Processes
HardwareColor and B/W MFPsColor and B/W PrintersProduction PrintProfessional Finishing CapabilitiesWide FormatFaxDigital Duplicators
SoftwareDocument Capture and DistributionDocument ManagementOutput SolutionsDevice Management
ServicesNetwork Support ServicesRicoh Professional ServicesRicoh Financial ServicesNetsourcing (SaaS offerings)
Ricoh helps our customers improve their key business processes
through the integration of our award-winning hardware with
the correct software enablers and people resources to provide
a tailored, turn-key solution.
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The need for Information SecurityThe need for Information SecurityThe need for Information SecurityThe need for Information Security
Consolidating infrastructureComplianceEnvironmental pressuresOutsourcingOptimizing business processes
65%
Infrastructure
Compliance
IT Infrastructur
e Consolidation
IT Infrastructure Management Outsourcing
Green IT Optimizing Business Processes
78%
26%
39%
57%… all while simultaneously maintaining information security
Source: PC Quest CIO Concerns and Resolutions for the New Year, January 3, 2008
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“GREEN” Concerns“GREEN” Concerns
• Energy Consumption
• Carbon Footprint• Image – More and more companies
are choosing to do business with environmentally-conscious organizations
• Compliance with Customers
EnvironmentEnvironment
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Total Green Office SolutionTotal Green Office Solution
Energy Efficient EquipmentQuick Start-Up Technology
Energy Star
MFP/Fleet Consolidation
Energy savings
Green Workflow Assessment
Paper Reducing TechnologyHigh-speed duplex, storage and
management solutions
Legislative ComplianceAir qualityEco-labelsManaged substances
End-of-Life Solutions
Toner Cartridge Recycling
DemanufacturingData Security
Green Product DesignLife Cycle Analysis to minimize
environmental impact
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Ricoh Technology Services surrounds you with an all-in-one, turn-key solution that helps you drastically improve business processes while
minimizing costs.
Customer Solution ModelCustomer Solution Model
Disaster RecoveryDesktop Support
RemoteMonitoring
ManagedSecurity
PrinterMaintenance
NetworkDesign
Customer
NationalCoverage
Helpdesk
Hardware
ITConsultin
g
CertifiedTechnicia
ns
RemoteMaintenan
ce
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HotSpot Printer Value PropositionHotSpot Printer Value PropositionHotSpot Printer Value PropositionHotSpot Printer Value Proposition
• The Hot Spot Printer builds loyalty, and is a convenient and secure way for your clients, vendors, and remote employees to print critical documents from the field: Via Desktop, cell phone, PDA, or wireless Internet-enabled laptop
• This customizable & brandable solution can be utilized by your business either as a complementary service to users, or as a revenue-generating tool
• It is easy to set up and use from day-one.
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SIMPLICITY OF THE HOTSPOT PRINTER PROCESS
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HotSpot Printer Line-UpHotSpot Printer Line-UpHotSpot Printer Line-UpHotSpot Printer Line-Up
SP 4100N-KP B/W HotSpot Printer
SP C420DN-KP Color HotSpot Printer
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Printer Maintenance OverviewPrinter Maintenance OverviewPrinter Maintenance OverviewPrinter Maintenance Overview• Maintenance Support
– Preventive maintenance– On-site repair– Break-fix for almost any brand laser printer– Site inspection diagnostics
• Supply Management– Supplies replenishment– Used toner recycling
• Fleet Management– Printer installation, removal, and salvage– Equipment reallocation and replacement
• Data Capture & Performance Reports– Total Cost of Ownership reports– Cost of maintenance and repair– Detailed analysis of printer performance
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Fleet ManagementFleet ManagementFleet ManagementFleet Management• Print/copy/fax/scan fleet
management services– Key operator services– Coordination of service
requirements– Supply replenishment– Asset management
• RPS Advantage– Customized reporting
and tracking• WSDM, RicohDirect,
@remote– Onsite dedicated staff
• Service response in minutes
– On-going training of end users
• Customer Benefits– Reduction in overall cost– Reduction of acquisition
cost• Configuration &
deployment• On-going utilization
management– Supply cost
• Reduction of waste– Productivity
• Minimizes downtime• Extends machine life• End user satisfaction• On-site accountability
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Volume
Price
Speed
MP C7500 75/70 ppm
MP C6000 60/55 ppm
SP C220S/C221SF/C222SF16/16 & 21/21ppm
MP C3300 33/33 ppm
MP C2800 28/28 ppm
MP C4000 40/40 ppm
MP C5000 50/50 ppm
MP C2050 20/20 ppm
MP C2550 25/25 ppm
Pro C900EX 90/90 ppm
Pro C700EX 75/70 ppm
Pro C550EX 60/55 ppm
Color Multi-Function DevicesColor Multi-Function Devices
Production-Level Color
Convenience Color