Ridhima BhatiaContact Details:94593227

Email:ridhimabhatia26@gmail.com

Brief Summary- As a Business's Unit Control Officer for all offshore products and Treasury for the Non Resident Cluster under IPB business I am in charge of the governance and oversight of all key policies on distribution of products as well as guidance on the changes required in our offerings arising out of a regulatory or a policy frameworks. The business operates across different geographies in Asia and EMEA (UAE&UK) which makes it that much more prone to a risk .Given my current and past experience in Wealth Management products and banking I also participated in the current HK Retail Audit covering operations. One of the key tasks for the role are good project management skills experiencing arising out of changes to our business and an eye for detail to understand the business’s control framework.The profile requires working closely with the legal, compliance and control functions to ensure adherence to business and regulatory requirements in all of our markets.

WORK EXPERIENCE

Assistant Vice President-Business Unit Control Officer-NR Offshore Wealth Managements& Treasury (Aug’12 till date)

Provide oversight and define controls for the business’s product and treasury department. Develop the testing methodology and monitor Self Control Assessment for validating the compliance with

guidelines and policies. Responsible for implementing all local and international regulatory reporting.

-Annual MAS submission on Financials and products-Semi Annual RDR reporting for all products -Quarterly reporting to Central Bank of Bahrain on MF holdings

Develop various reports and technology changes for post trade controls and existing regulations. Point of Contact for all audit and regulatory visits and requests.

-Successful and clean ratings for the unit in 6 compliance testing reviews conducted across EMEA.

Own and review the various Sales Supervisory Manuals for the Offshore Product& Treasury, The Investments Business Programme as well as the Pricing Policy.

Call monitoring for Commodities and Currency Trading Accounts initiations by the Treasury Sales Officers.

Prepare and conduct the product specific monthly Investments Supervisory Committee called the TMG.(Transaction Monitoring Group)

Participate and represent the unit in the quarterly BRCC.(Business Risk and Control Committee)

Spearhead projects for change management arising out of regulations and policies.Key Projects undertaken

-Migration and development of Sales Surveillance Reports for investment products from India to Asia platform.

-Exit of US person’s portfolio in guidance with the regional policy on no sales

-RDR-Retail distribution Requirements (UK) .Define the required reporting’s under the UK regulatory requirements post the implementation

-Changes arising out of EMEA Investment Regional Standards Policy.-Gold MCA Gapping & Implementation- Balanced Score Card (MAS requirement)-Plan and roll out of all product specific sales

suitability.-Citi UK Legal vehicle Change

Service Quality Head Branch Banking –May 2011 till June 2012

To drive Client Experience and Process Reengineering across 42 branches. Primarily responsible for driving Client Experience initiatives across the branch banking platform and

thereby ensuring seamless best in class customer experience is provided through branches. Identify current gaps in products and processes and work on projects to ensure best in class client

experience Look at competency models for Branch Service Personnel and work closely with the training team on

Training needs and Road Map Look at surveys administered for client satisfaction scores on monthly, quarterly basis. Identify opportunities to migrate clients to alternate channels for bank basis profile and usage. Evaluate and track Key Service Metrics for branches

Citigold Select Associate Banker,Jeevan Bharti Branch,CITITBANK,N.A Jan08 till May 2011

Service Manager for a client base of relationship size of 100 Million Dollars. One point of contact for all banking service queries for the CGS base. Responsible for the Improving the quality and effectiveness of the Citigold Select Segment Actively involved in cross sell across products for increasing the share of wallet Awarded the Shooting star award for highest growth through business referrals Awarded for the highest Current Account growth for the branch through active interaction with clients

Non-resident Service Relationship Manager, Jeevan Bharti branch, CITIBANK, N.A.Dec 2006 till Dec 07

One point of contact for all Non-resident and expat’s accounts for the region. Direct interface for the bank and customers at the lobby for the second largest branch. Handling more than 150 Citigold and Citi business accounts for a Relationship Manager. Highly active in cross selling other various banking products to non-resident customers as well as

domestic customers.

Service Relationship Manager, Retail Wealth Management Division, CITIBANK.N.A.June 2005-Till Dec 06

Service Manager for a team of over 20 Relationship Managers. Helped set up the service centre for retail wealth clients. Liasoning with Relationship Managers, Insurance companies and internal departments for getting Policies

issued most efficiently and effectively.

Achievements:

Recipient of the Most Valued Performer Award at Citibank Singapore. Accredited with 2 “Shooting Stars award “for outstanding contribution to the business. First winner across the country for the APCB WOW regional award for client satisfaction for the region. Winner of the Service Role Model for the branch. Winner of the two time award for driving the Insurance renewals for the region with high persistency. Winner for the highest contribution to the General Insurance across the region Winner for highest cross sales on Insurance across the region twice in a row.

Education

Bachelor of Business Administration, Heriot Watt University, Edinburgh, Scotland, 1999-2003 Graduate Certificate in Finance, University Of. Waikato, New Zealand, 2003-2004