risk management: the traumatic aftermath dr. will marling national organization for victim...
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Risk Management:The Traumatic Aftermath
Dr. Will MarlingNational Organization for Victim Assistance
Risk Management:The Traumatic Aftermath
Dr. Will MarlingNational Organization for Victim Assistance
TraumaticTraumatic
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
What is NOVA?What is NOVA?
The Mission of NOVA is The Mission of NOVA is
to champion dignity and compassion to champion dignity and compassion
for victims of crime and crisis.for victims of crime and crisis.
dignity dignity compassioncompassion
Since 1975Since 1975Since 1975Since 1975
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
800-TRY-NOVA800-TRY-NOVA800-TRY-NOVA800-TRY-NOVA
What is NOVA?What is NOVA?
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
NOVA SpecialtyNOVA Specialty
EMOTIONAL TRAUMAEMOTIONAL TRAUMAEMOTIONAL TRAUMAEMOTIONAL TRAUMA
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Three Key PrinciplesThree Key Principles
• Victims have their own language and culture. Do Victims have their own language and culture. Do you know what “compassionate” looks like?you know what “compassionate” looks like?
• How you understand victim language and How you understand victim language and engage victim culture is crucial to your engage victim culture is crucial to your effectiveness.effectiveness.
• Processes should be victim language and Processes should be victim language and culture sensitive.culture sensitive.
languagelanguage cultureculture
understandunderstandengageengage
ProcessesProcessessensitivesensitive
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
The Traumatic AftermathThe Traumatic AftermathTraumaticTraumatic
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Goals of this workshopGoals of this workshop
An overview of—An overview of—
Diagram Diagram traumatic impacttraumatic impact
Prioritize Prioritize traumatic responsetraumatic response
Address Address traumatic aftermathtraumatic aftermath
ACTION ITEMS
ACTION ITEMS
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Diagram traumatic impactDiagram traumatic impact
Diagramming Diagramming involves two categories—involves two categories—
•• Assessing Control/Loss impactAssessing Control/Loss impact
•• Identifying Risk/Affinity GroupsIdentifying Risk/Affinity Groups
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Loss of Loss of Emotional Emotional
ControlControl
Loss of Loss of Emotional Emotional
ControlControl
Loss of Loss of FinancialFinancialControlControl
Loss of Loss of FinancialFinancialControlControl
Loss of Loss of PhysicalPhysicalControlControl
Loss of Loss of PhysicalPhysicalControlControl
Loss ofLoss ofLifeLife
Loss ofLoss ofLifeLife
Control/Loss ContinuumControl/Loss Continuum
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Loss of Loss of Emotional Emotional
ControlControl
Loss of Loss of Emotional Emotional
ControlControl
Loss of Loss of FinancialFinancialControlControl
Loss of Loss of FinancialFinancialControlControl
Loss of Loss of PhysicalPhysicalControlControl
Loss of Loss of PhysicalPhysicalControlControl
Loss ofLoss ofLifeLife
Loss ofLoss ofLifeLife
SeekingSeeking““Closure”Closure”
SeekingSeeking““Closure”Closure”
Where are Risk Managers as a Where are Risk Managers as a Risk/Affinity groupRisk/Affinity group??
““Accident”Accident”
““Crash”Crash”
PublicPublicRelationsRelations
Victim RelationsVictim Relations
Risk/Affinity GroupsRisk/Affinity Groups
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Prioritize traumatic responsePrioritize traumatic response
Determine priorities according to Determine priorities according to Risk/Affinity, Risk/Affinity, your organization’s your organization’s Mission and organizational resources.Mission and organizational resources.
Rela
tions
hip
Resp
onsi
bilit
yRe
latio
nshi
pRe
spon
sibi
lity
HighHigh
LowLow
HighHighLowLow Risk/Affinity & Control/LossRisk/Affinity & Control/Loss
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Prioritize traumatic responsePrioritize traumatic response
Rela
tions
hip
Resp
onsi
bilit
yRe
latio
nshi
pRe
spon
sibi
lity
HighHigh
LowLow
HighHighLowLow Risk/Affinity & Control/LossRisk/Affinity & Control/Loss
Injured clientsInjured clients
Surviving clientSurviving clientand staff families and staff families
Injured staffInjured staff
Injured bystandersInjured bystandersPeople watching newsPeople watching news
Clients in the Clients in the organizationorganization
Acquaintances Acquaintances of injuredof injured
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Address Traumatic AftermathAddress Traumatic Aftermath
Affirmation of Safety and SecurityAffirmation of Safety and Security
Opportunity for Ventilation and ValidationOpportunity for Ventilation and Validation
Information for Prediction and PreparationInformation for Prediction and Preparation
SafetySafety SecuritySecurity
VentilationVentilation ValidationValidation
PredictionPrediction PreparationPreparation
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Affirmation of Safety and SecurityAffirmation of Safety and Security
Using Affinity groupings (where possible)—Using Affinity groupings (where possible)—
Discuss Safety needsDiscuss Safety needs
Recognize Security perceptionsRecognize Security perceptions
needsneeds
perceptionsperceptions
SS SS
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Opportunity for Ventilation & ValidationOpportunity for Ventilation & Validation
Using Affinity groupings (where possible)—Using Affinity groupings (where possible)—
Give permission to express reactions and Give permission to express reactions and concerns—appropriate concerns—appropriate factsfacts (NOT a ‘debrief’) (NOT a ‘debrief’)
““You have common reactions to an uncommon You have common reactions to an uncommon situation.”situation.”
Acknowledge common reactionsAcknowledge common reactions““There will be a ‘new’ normal.”There will be a ‘new’ normal.”
reactionsreactionsconcernsconcerns
commoncommon
VV VV
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Information for Prediction & PreparationInformation for Prediction & Preparation
Using Affinity groupings (where possible)—Using Affinity groupings (where possible)—
Inquire about the immediate futureInquire about the immediate future
““What kinds of things do you think will be helpful What kinds of things do you think will be helpful in the future?”in the future?”
Educate on resources (do you have a list?)Educate on resources (do you have a list?)
futurefuture
resourcesresources
PP PP
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Where does this fit?Where does this fit?
Where does this fit in your crisis management Where does this fit in your crisis management plan?plan?
Practical solutions for challenging issues.Colorado Springs, Colorado • October 14-16, 2010WRMC
©2010 National Organization for Victim Assistance
Thank you!Thank you!Thank you!Thank you!
Will Marling, Executive DirectorWill Marling, Executive DirectorNational Organization for Victim AssistanceNational Organization for Victim Assistance
www.trynova.orgwww.trynova.org
Willmarling (at) trynova.orgWillmarling (at) trynova.org
703-535-6682703-535-6682
Will Marling, Executive DirectorWill Marling, Executive DirectorNational Organization for Victim AssistanceNational Organization for Victim Assistance
www.trynova.orgwww.trynova.org
Willmarling (at) trynova.orgWillmarling (at) trynova.org
703-535-6682703-535-6682