Road Incident Management

An Insurer’s perspective

Gavin Vowell

What I do

> Represent insurance company interests

> Added value for our clients

> Manage salvage contractors and clean up

> Control costs

> Report to insurer

Background

> Trade qualified mechanic

> Driving experience, NZ and O/seas

> Tow truck operations

> Own transport operation

> Experience and learnings from involvement in multiple crash scenes

> Relationships and connections

Crash Scene Assistance – 0800 11 11 08 24/7 Service for all heavy transport clients.

Comprehensive crash assistance: Heavy haulage tow truck for vehicle salvage

Initiating the clean-up of the crash site

Starting the assessing process

Gets your clients back on the road faster Vehicle taken to a repair centre where we know

there is capacity to do the work

> Insert pictures of commodore and tow trucks here

Every job is different!

> Gas cutting kits

> Would you like some gravel with that?

> Helicopter

> Viagra

> Cooked eels

> Molasses and other difficult clean ups

Issues

> Scene security

> Conflict of interests

> Environment

> Liability for costs

> Quantum of costs

> Crash picture