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    A Complete Transportation Management Solution

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    When youre working for success, you look to work with an

    experienced leader. For more than 25 years, UPS Logistics Technologies

    has delivered the industrys leading software solutionssolutions that

    help distribution and service companies just like yours realize greater

    results in service, efciency and protability than ever before. In fact,youll nd our products in daily use at more than 3,500 locations

    worldwide, optimizing delivery logistics and management of over

    154,000 vehicles. Backed by the experience, strength and stability of

    UPS, one of the worlds leading transportation companies, UPS Logistics

    Technologies is driven by a single goalto help your business be

    successful.

    Leading Logistics Technology

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    Are you ready to take your operation to the

    next level? The RoadnetTransportation

    Suite from UPS Logistics Technologies

    can help you achieve your goals. With

    a comprehensive set of fully integrated

    applications, your logistics staff can quicklytake control over every aspect ofyour

    order-to-delivery process.

    Are you concerned about off-the-shelf

    software that doesnt meet your expecta-

    tions? The Roadnet Transportation Suite

    is a proven, industry-leading product that

    has been road-tested for strategic, tactical,

    and operational superiority. Each of our

    product modules, whether deployed indi-

    vidually or as a suite for optimized results,

    is highly configurable in its design. In short,

    this solution adapts to the way you work,integrating with your current operations.

    What do you stand to lose? Constant

    guesswork, inconsistent routing, lost

    drivers, and missed deliveries. What you

    can gain is even greater:

    Decreased fuel and transportation costs

    Increased protability

    Improved customer satisfaction

    Enhanced strategic planning capabilities

    Instant access to accurate delivery costs

    Optimized resource utilization and

    driver management

    What about support? UPS Logistics

    Technologies provides your employees with

    specialized training through our Roadnet

    University, as well as dedicated customer

    service24/7, 365 days a year. Our

    support helps your people use the systemat its full potential and maximize your

    investment.

    Lets look further at what opportunities the

    Roadnet Transportation Suite can

    offer you

    Achieve Success with Efciency

    By far, UPS Logistics Technologieshad the most comprehensive syste

    that t our operation to a T. The m

    unique thing about them is that yo

    can be literally any kind of industr

    and they have a way to cater to yo

    needs by providing a solution that

    works for your particular business

    so that you dont have to change t

    way you work.

    Antonio Brown , Corporate Transportation MaThe Eastern Bag & Paper

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    Territory Planner

    The Big Picture for Efciency

    Fixed routes? Today, they are anything but.

    Even the most predictable static routes

    can begin to eat away at your companys

    profits over time through customer

    changes, backtracking, and off-route stops.

    Pinpointing and fixing these leaks takes

    more than guesswork and sticky notes.

    But, where are you going to find the time

    and the resources to manually reroute an

    entire territory?

    What you need is a reliable, powerful tool

    that can give you the ability to analyze,

    modify and optimize your entire sales,

    service and distribution operation from

    the top downbased on your companys

    unique criteria and historical information.

    What you need is Territory Planner.

    An Industry First

    Territory Planner from UPS Logistics

    Technologies has quickly evolved into the

    premier strategic tool for planning, balanc-

    ing, and managing route-sales, pre-sales

    and standard route operations.

    As an enterprise or stand-alone software

    application, Territory Planners robust

    framework and mapping network capabili-

    ties provide the complete functionality you

    need to take on even the most complex

    rerouting analysis. Although it can function

    as a stand-alone solution, Territory Planner

    can share all of your customer information

    with other Roadnet Transportation Suite

    applications without the need for entering

    data multiple times.

    See Your ROI In Months

    Simply enter all relevant datacustomer

    and operational details such as available

    drivers and vehicles, delivery days, open/

    close times, preferred delivery times,

    volume and customer locationsand

    Territory Planners analytical engine will

    provide an optimized territory solution,

    strategically designing each route and stop

    sequence to meet your customers schedul-

    ing needs. You can also explore strategic

    options for enhanced customer service

    and cost efficiencies through Territory

    Planners what-if scenario projections,

    assess your ability to manage expanded

    territories without expanding your fleet,

    and reconfigure your current territories and

    routes in advance to accommodate seasonal

    fluctuations. You can even determine the

    actual cost of each delivery stop down to

    the penny. The positive impact to your

    bottom line will be easy to see as well. In

    fact, in just six months or less, Territory

    Planner typically can deliver a return on

    investmentand thats just for starters.

    This sophisticated, easy-to-use strateg

    solution can help you:

    Optimize all existing sales, service a

    delivery routes

    Reduce transportation costs by

    efciently allocating resources

    Automate your strategic reroutingprocess, reducing time and managem

    involvement needed to complete the

    planning cycle

    Balance capacities and workloads

    Explore what-if scenarios

    Plan for growth, holidays and season

    swings

    Create service policies based on volu

    of business

    Capture customized daily reports and

    vital historical data Improve customer service, including

    exceptions

    Maximize oversight and evaluation

    Serve as a depot planning tool

    Territory Planner At A Glance

    As we continue to grow ourbusiness, Territory Planner wi

    allow us to realize the benet

    increased density by helping u

    to create more efcient and

    effective routes. This solution

    allowed us to take our own hi

    standards of customer service

    the next level.

    Jason Berstein, Vice PreNixon Uniform Service and Medical

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    Always Accountable

    To keep you informed on all aspects of

    territory management, Territory Planner

    also offers complete accountability through

    a range of easily generated and customized

    reports that cover every aspect of your

    sales, service and distribution operations,

    including:

    Territory Cost Report

    Territory Distance Report

    Territory Summary Report

    Territory Exception Report

    Driver Itinerary

    See what youre missing in your planning.

    Territory Planner instantly analyzes andgraphically maps any existing route overlapsthat are causing costly inefciencies in your dailyoperations networkso that you can prepare asuccessful strategy. In this sample map, the blackarea indicates where all routes are overlapping ina single territory over the course of one day.

    Score big and win big withTerritory Planners TerritoryScoreboard, which delivers afull set of metrics to documentthe effectiveness of your currentrouting strategyas well as potentialsavings through optimization. Asthe sample above demonstrates,Territory Scoreboard provides the

    detailed benchmarks you need toexplore different planning scenarios.

    Problems? No problem!Territory Plannerspowerful algorithms deliver an optimized territorysolution that is easily customized to meet yourcompanys changing needs. The sample territorysroutes have now been balanced to avoid overlapand lock in savings.

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    Planning for Transportation Success

    Roadnet

    Your daily route scheduleits where

    the rubber meets the road. Every day, its

    your ability to manage the last minute

    customer needs, and changing conditions

    with efficiency in routing and scheduling

    that separates success from failure. So why

    not give yourself a competitive edge? For

    a growing number of leading distribution

    companies, every day starts with Roadnet

    from UPS Logistics Technologies.

    Make the Most of Your Routes

    This versatile enterprise or stand-alone

    solution gives your dispatchers an effective,

    tactical routing tool to optimize daily

    delivery operations in just minutes, not

    hours. Roadnet offers you the ability to

    transform todays orders into tomorrows

    routes, locking in the highest number of

    efficiencies to improve customer service

    while reducing costs. In fact, Roadnet

    typically delivers ROI within its rst year of

    deployment, with users consistently cutting

    their delivery costs by 5 to 15 percent.

    Integrating Roadnet with your existing

    system is painlessit integrates with

    existing order entry and host systems, as

    well with all other Roadnet Transportation

    Suite applications. Then, by tapping

    into its advanced algorithms and custom

    street-level routing passes, you can

    quickly generate any number of customized

    routing assignments. Its easy to account for

    whatever variables you determine, includ-

    ing road conditions, vehicle and driver

    availabilities, time window requirements,

    start/close times and maximum route

    duration. In doing so, Roadnet allows you

    to maintain more consistent standards for

    your daily operations, by providing your

    drivers with clear performance expectations

    for scheduling and sequencing. You can

    even create what-if crisis scenarios toplan for possible emergencies, holidays or

    inclement weather.

    As a result, overages due to driver overtime

    and excessive stop times instantly become

    a thing of the past. Vehicle capacities

    and overall resource utilization increases.

    Customer service dramatically improves. In

    short, your operation delivers more while

    driving less, every day.

    Just the Information You Need

    Creating and monitoring benchmarks for

    your daily operations couldnt be easier

    with Roadnet. Choose from a broad

    selection of customizable progress reports

    (or create your own) to track every aspectof your business and the costs involved.

    Standard reporting features include:

    Driver manifests, maps, directions and

    itineraries

    Route summary statistics

    Off-Day Delivery Exception Report

    Resource Utilization Report

    Customer Delivery Cost Report

    Time Window Exception Report

    Actual versus Planned Reports by Route

    and by Stop

    Roadnet gives my department

    the ability to route more

    efciently, cutting run time an

    transportation costs, while

    staying within the limits of

    DOT laws.

    Leo Farber, Routing ManSYSCO Balti

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    Roadnet At A Glance

    This highly exible routing and scheduling

    software can help you:

    Dramatically reduce eet miles and

    driver overtime to build greater

    protability

    Measure driver performance and

    easily integrate new or seasonal

    employees on a daily basis with

    clearly dened itineraries, manifests,

    maps and directions

    Maximize driver and equipmentproductivity while adhering to new

    hours of service regulations

    Meet and exceed customer service

    expectations by seamlessly converting

    exceptions into opportunities

    Assess delivery costs for protability by

    drilling down to actual costs per stop

    Work smarter by investing fewer hours

    in route planning and more time in

    strategic forecasting

    Explore what-if critical scenarios toplan in advance for the unexpected

    Capture customized daily reports and

    vital historical data

    Are you operating on planand on budget?As one of Roadnets most vital progress reports,Actual vs. Planned gives you and your companysmanagement a precise route-by-route comparisonof successes and shortfalls. As this sample screenshows, actual stops are 100 percent on-plan;however, variances in service and travel time arealso evident. As a result, you quickly can determinthe real costs per stop on each routeand evenassess the particular costs per case or unit ona given load. With this level of detail at yourngertips, you can easily create a more accurateplan for tomorrow.

    How will you deliver success tomorrow?With Roadnet, you can plan for it todaywiththe unique ability to access a top-down view ofevery intended delivery route. As this samplescreen shows, Roadnet lets you view all of theparticulars of your active next-day deliveries,including equipment, travel times, and exceptionsIn addition, you can zero in on the specic details

    of any one delivery itinerary, and even generatea dynamic map view of that delivery route thatclearly pinpoints each stop.

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    MobileCast

    Visibility for Your Delivery Day

    Youve set up your distribution and service

    territories. Youve optimized your routes.

    Still, how can you be sure, once they are

    on the road, that your drivers are keeping

    their eyes on your plan? With MobileCast,

    you can. Created by UPS Logistics

    Technologies, MobileCast offers yourcompany a comprehensive, turnkey mobile

    resource management solution that includes

    customized tools, service, sales, and

    supportproviding value from day one.

    See Whats Happening On-The-Road

    With its advanced mobile resource manage-

    ment capabilities, MobileCast helps to

    empower your team by providing them

    with the tools they need to ensure the

    highest levels of productivity and customer

    service. Unlike AVL (Automatic VehicleLocation) packages, MobileCast literally

    lets you step outside the four walls of

    your dispatch location to see where all of

    your vehicles actually areand if they are

    following their respective routing plansin

    real time. Out in the eld, MobileCast

    offers a range of flexible communication

    options for your drivers that can be

    scaled to your present needsand that

    can be reconfigured easily as your opera-

    tions grow. With its open architecture,

    MobileCast integrates with your current

    routing, scheduling or host systemsas

    well as other modules of the Roadnet

    Transportation Suite.

    Manage By Exception

    For your office dispatch operations,

    MobileCast is the ideal solution to manage

    overload. With its intelligent tracking

    overview (which can be set to your

    specifications), MobileCast gives your

    dispatchers the ability to manage by

    exceptionthat is, to see and respond

    only to those vehicles that are off-plan.

    Exception reports can also be generated,

    detailing all exceptions associated with

    a trip, including unplanned stops and

    route path deviations. In addition,

    dispatchers can:

    Communicate directly with drivers for

    real-time dispatch of new pickups or

    deliveries

    Receive real-time updates on delivery

    status, including all details and variance

    Capture actual stop arrival, departure

    and service time information

    Receive proactive notication of service

    failures or late deliveries

    View vehicle space availability for

    backhauls

    View or print route and driver

    performance reports

    MobileCast At A Glance

    A Powerful, Adaptive Solution

    That Delivers

    Track all vehicles in real time agains

    their individual routing plans

    Reduce costs due to excessive milea

    overtime and deadhead miles

    Increase driver accountability and

    efciency by eliminating service del

    and delivery errors

    Manage by exception for greater

    dispatch productivity

    Promote customer service by antici-

    pating and avoiding delivery delays

    through on-the-y rerouting while

    providing precise ETAs on request

    Improve communications among all

    members of your delivery team in th

    ofce and the eld Gather and centralize customized

    delivery data

    Build protability through optimized

    delivery management

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    Automatically integrate operational

    data captured in the field back into the

    planning systemto create an even more

    accurate plan tomorrow Disseminate projected and actual deliv-

    ery information in real-time to provide

    immediate updates for customers

    MobileCast ensures that dispatching can

    work more efficiently to enforce your plan

    throughout daily operations.

    Driving Excellence

    Your drivers will welcome the addition of

    MobileCast as a no-hassles tool to help

    boost performance and productivity. With

    its real-time mobile communications and

    GPS capabilities, MobileCast eliminates

    lost time due to unclear directions, routing

    detours, or customer complications. Inaddition, companies can take advantage of

    a range of wireless hardware devices that

    provide such critical capabilities as:

    Barcode scanning

    Immediate line-item reconciliation

    Signature capture

    Instant receipt of new delivery instruc-

    tions and alerts

    Directions to the next destination point

    from either the previous stop or based

    on current vehicle location

    Approximately 4% of a route needs to be re-sequenced, and MobileCast

    allows us to stay on top of these stops so they are not forgotten. Before, we

    did not know what deliveries were skipped until the routes came back atthe end of the day. Now we watch as they happen and proactively contact

    the customer to make alternate arrangements. Its revolutionary.

    Mark Booth, Project LeadSouthern Wine and Spirits of America, Inc.

    With MobileCast, staying on top of your en roudelivery operations couldnt be easier.MobileCalets you manage by exception by monitoring theprogress in real time, instantly letting you know ifparticular driver is off-route and missing time winIn addition, a powerful mapping feature helps youcompare individual route plans versus actualroutes taken.

    Your drivers in the eld can take advantage ofMobileCasts powerful but exible GPS-basedcommunication options,including handhelds thaprovide an electronic manifest showing eachsuccessive stop and related instructions. Uponarrival, your driver simply clicks the arrivebutton to notify dispatch of his status beforeproceeding on his route.

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    Roadnet Info Center

    Knowledge for Transportation Excellence

    If transportation is your biggest investment,

    then your daily operations should be an

    open book. However, the challenge is

    making that informationboth historical

    and real-timeavailable at any given

    moment throughout your company,

    without endlessly reprinting stacksof quickly aging reports. Now an

    overview of each deliverys progress is

    accessible through Roadnet Info Center. By

    tapping into both the planned routing and

    real-time tracking data generated by the

    RoadnetTransportation Suite, Roadnet

    Info Center provides a full spectrum of

    critical reporting tools for management,

    sales, operations, customer service and

    other decision makers in your organization.

    Easily integrated into your companys

    existing intranet, Roadnet Info Center doesnot require special installation or a separate

    server, and can even reside on an individual

    desktop PC. Once installed, it can be

    customized quickly to meet your login and

    security requirements, set up user accounts

    and establish database configurations.

    Immediate Support for Decision Making

    As an enterprise-wide tool that supports

    up-to-the-minute decision making, Roadnet

    Info Center provides your internal audience

    with critical historical information such as:

    Route information for any route, anyday or any stop

    Stop locations, including customer

    name, ID, driver, order number and

    date range

    Daily summary statistics, covering

    missed time windows, off-day deliveries,

    less than minimum and equipment and

    driver utilization

    Visual charts to compare daily costs and

    trends using plan, actual, plan vs. actual,

    date range and other summary stats

    Sales and service historiesThis information and more is available at

    your desktop, eliminating the need to waste

    time and materials in distributing paper

    copies of transportation reports.

    Real-Time Tracking and Response

    In addition, Roadnet Info Center can serve

    as a powerful platform for your customer

    service department by providing instant

    access to pickup and delivery status and

    accurate customer delivery or appointment

    times. Reporting features include:

    Live stop locations, with route status,

    delivery status, estimated arrival/

    departure, actual arrival/departure,

    consignee and delivery quantity

    Planned and projected arrival and

    departure times

    Line-item details for each pickup

    or delivery

    A live daily scoreboard that posts

    real-time statistics as they occur,

    covering delivery status, missed timewindows, OS&D (over, short and

    damaged) and skipped stops

    Vehicle locations that show current

    position vs. route plan

    Driver communications, including

    instant messaging and directions

    With MobileCast, we can make

    sure the route is being pulled

    the way we say it needs to

    be by the route professional,

    while Roadnet Info Center give

    greater overall visibility to our

    routing day.

    Scott Ward, Routing MaNovel

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    By capturing live MobileCast data, Roadnet Info Centers Vehicle Locatorallowsyou to view the real-time or historical status of any of your en route deliveries scaled tothe territory you want to review. With this dynamic mapping feature, you can instantlydetermine the progress of individual drivers, including what stops hes already made andstill needs to make. Most importantly, you can instantly assess if your drivers are deliveringto plan or are off-route.

    Roadnet Info Center At A Glance

    This enterprise-wide, decision-making

    application can help you:

    Make all key company transportation

    data instantly available to management

    and staff

    Enhance response time to customer

    inquiries for routing and delivery

    information

    Maintain constant linkage between the

    front ofce, the warehouse and your

    customers

    Analyze delivery performance for each

    individual customer over a given

    time period

    Provide both historical and real-timeinformation in an actionable format

    Manage by exception, agging only

    information that is off-plan

    Reduce costs by eliminating the need for

    paper documentation

    Ensure service at every stop.Tapping into both Roadnet and MobileCast data,

    Roadnet Info Center gives you the ability to track deliveries as they happen in realtime along individual routes. Get immediate plan versus actual status updates onsuch stop-related issues as early or late delivery times, damaged goods, ordered/delivered, or over/short.

    Whats the score?The Roadnet Info Center offers you a broad choice of managementtools, including scoreboards that provide a complete overview of Sales and ServiceHistory for each of your customers. By selecting an individual customer, you can gainimmediate access into such key information as planned versus actual stats in arrival anddeparture times, designated deliveries versus off-day deliveries, daily on-time versus latedeliveries, and other critical service details.

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    FleetLoader

    Loading for Ideal Vehicle Utilization

    For todays beverage distributors, the

    challenge begins not on the road, but in

    the warehouse. Thats where you must

    determine how to best organize and load

    a wide range of merchandise (including

    those SKUs with incompatible sizes) into

    different types of vehicles to meet a varietyof delivery needs. Even on a good day, the

    complications of such an operation can be

    overwhelming.

    Thats why many of the nations leading

    beverage distributors dont make a move

    without FleetLoader. Designed to meet the

    specific needs of beverage warehouse and

    delivery operations, FleetLoader is a scal-

    able software solution that can streamline

    every step of the loading process, exchang-

    ing manual guesswork for clearly defined

    goals and outcomes.

    Best of all, FleetLoader brings a new

    standard of consistency, reliability and

    customer service to your loading opera-

    tions. Every time a vehicle rolls away from

    the warehouse, youre assured that its

    loaded to capacity for efficient delivery and

    minimal breakage.

    Optimizing Your Operation

    As an industry-leading application,

    FleetLoader can be immediately configured

    to fit the dynamics of your operation.

    Loading both bulk and bay vehicles?

    Juggling warehouse versus driver-friendly

    strategies? Need to put pre-built orders into

    the mix? Its no problem with FleetLoader.

    You start by selecting a loading methodol-

    ogy thats your best operational fit, and

    then design loads (including pre-building,

    staging and exclusions) that integrate

    seamlessly into final loading and routing.

    Effective graphical views with drag-and-

    drop capabilities allow you to analyze and

    optimize loads by stop and SKU down

    to the individual truck, while calculating

    capacities with absolute accuracy. Whats

    more, FleetLoaders advanced systemsautomatically calculate the best mixing and

    stacking of products in a given load, so that

    the possibility of breakage is dramatically

    reduced. The result? Your pick sheets get

    to the warehouse floor sooner, your trucks

    are checked out and on the road faster, and

    your customers are happier.

    Accountability from Start to Finish

    Need the proper paperwork to create and

    track loads and deliveries? FleetLoader

    provides a broad selection of reports

    that identify and document all aspects of

    loading, verifying and delivering products.

    Create pallet-build reports that reflect

    restrictions or exceptions. Produce pick

    sheets that boost productivity across the

    board. Generate Load Truck Diagrams,

    Load Validations, Driver Check-Out Sheets,

    Stop Lists and more. Plus, FleetLoader

    works flawlessly with your current order

    entry system, and interfaces directly with

    UPS Logistics Technologies Roadnet.

    We load driver-friendly, and to

    do that we need an order shee

    for the warehouse workers wh

    prepare the orders by stop and

    then forward it to the warehou

    FleetLoader creates pick sheets

    with big, bold text that our

    pickers appreciate.

    Dr. Jeff GoweWil Fische

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    FleetLoader At A Glance

    Created specically for beveragedistributors, this versatile software

    solution helps you:

    Analyze and optimize beverage vehicle

    load planning and building

    Accommodate a variety of loading

    strategiespallet building, bay loading,

    warehouse- or driver-friendly and

    hybridsfor multiple types of routes

    Create load designs that decrease load/

    unload times while reducing breakage

    through proper mixing and stacking

    Maximize protability through reduced

    overtime and optimized resource

    utilization

    Pre-build orders throughout the day

    to be picked, built, pre-staged and

    allocated to the correct route and truck

    Generate reports and directions covering

    all aspects of load and delivery

    FleetLoaders range of tools gives you theadvantage in creating balanced loads everytime.Through the Pallet View, you can buildindividual pallets that can decrease load/unloadtimes while reducing breakage thanks to optimalmixing and stacking. Analyze weight distribution,unassigned SKUs, bay capacity and more, all ata glance.

    Take a fresh look at optimizing your vehiclescapacities with FleetLoaders Truck Prole.This dynamic graphic view lets you determinethe best strategy for loading bay trucks accordingto their bay-by-bay capacities. You can also takeadvantage of a Bay Editor that lets you look atwhat-if alternatives by manually reconguringbay loads based on volume.

    FleetLoaders powerful reporting capabilitiesprovide you with the accurate paperworkyou needto share information immediately with your warehouseemployees. By generating such critical documentsas this Loading Sheet , youre assured of complete

    accountability while enhancing productivity.

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    Each day brings changes in managing your

    transportation business. Keeping up with

    the speed of business, while providing high

    levels of customer service can make all of

    the difference in your bottom line. You

    need a partnerone that can help you

    leverage your unique strengths whileproviding you with the insight to develop

    even more of an advantage in your

    marketplace. A partner that understands

    your operations from the loading dock to

    your customers front door; and one that

    will be with you for all of the miles along

    the way. You need results and a trusted

    partnerUPS Logistics Technologies.

    Whether your delivery operations involve

    beverages, foodservice, dairy, bakery, paper,

    medical supplies, fuel oil and propane, or

    other products, UPS Logistics Technologieshas a solution for youbased on decades

    of solid research and experience within

    your industry.

    As a strategic business unit of UPS, weve

    made a name for ourselves as the provider

    of choice for last mile transportation

    management solutions. Now, through our

    evolving RoadnetTransportation Suite,

    we continue to deliver on that promise,

    through global solutions that integrateterritory planning, street-level route

    optimization, mobile delivery execution,

    real-time wireless dispatch, and

    GPS tracking.

    There are many forks in the road ahead

    whatever direction you chooseno matter

    the distancewell keep pace with your

    goals. Our goals align with your needs

    through support of your strategic vision

    and your bottom line with advanced

    transportation and logistics technologies

    that build value and service.

    UPS Logistics Technologiesa trusted

    provider of transportation management

    solutions for over 25 years.

    With the Right Partner Success is Inevitable

    UPS Logistics Technologies and You

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    Copyright 2008 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service ofAmerica, Inc. All rights reserved. PL01 C 12/08

    UPS Logistics Technologies

    849 Fairmount Avenue, Suite 400

    Baltimore, MD 21286

    410.847.1900

    800.762.3638 toll free

    [email protected]

    www.upslogisticstech.com