robert lagaida november 2007 shared services update
TRANSCRIPT
Baseline Objectives from Respective Business CasesShared Corporate Services
Savings are derived from procurement and reduction in FTEs
Savings to be re-invested to frontline clinical services
Linen Services
Savings are derived from rationalisation and management as a single statewide business unit
Savings to be initially re-invested to meet standards and business sustainability through equipment replacement
Baseline Objectives from Respective Business Cases (continued..)
Food Services
Savings are derived from rationalisation and management as a single statewide business unit
Savings to be initially re-invested to meet food services standards
Current Position
Shared Corporate Services
Service Lines
Service Centres Parramatta and Newcastle established
Corporate Services have been transitioned to Health Support Service Centre on a progressive basis to April 2009, based on the following 4 service lines:- finance- procurement- warehousing and logistics- payroll- employee and recruitment services
Current Position
Single Install Interim statebuild FMIS Operational
New hardware environment set up and operational for payroll services
Oracle HRIS Project commissioned to replace the current Supero system, with 2 initial modules
- employee services
- payroll services
Statewide review of warehousing and logistics completed
Shared Corporate Services (continued..)
Standard Business Practices
Achieved
Standard Chart of Accounts operational
Best Practice Procure to Pay Processing developed
Best Practice Operational Purchasing developed
Shared Corporate Services (continued..)
Shared Business Practice Models developed for:
- finance
- purchasing
- payroll services
- employee services
- recruitment services
Shared Corporate Services (continued..)
Unique Employee Identifier developed
Standard Payroll Cycle developed
Standard Catalogue (Health Item Master File)
Customer Relationship Management System
Currently Underway
Detailed process documentation
HealthSupport Purchase Order
Streamlining of Corporate Forms
Record Archiving Procedures
Linen Services
Fully transitioned and operational from December 2006
Already achieved
- Closure of Cessnock Linen Service
- Closure of Penrith Linen Distribution Centre
- Statewide tender for linen stock
- Reallocation of equipment within Linen Business Unit
- 3 year Pricing and Capital Replacement Strategy
developed
Linen Services (continued..)
Currently Underway
- Progressive introduction of linen management system to
better managed linen supply
- Restructuring of linen service management
- Further rationalisation of linen services and distribution
Food Services
Already achieved
Due diligence for food services within Northern Cluster (NSCCAHSD), HNEAHS and NCAHS) completed and statewide food production units completed
Statewide Food Services Framework developed
Co-management of food services between HealthSupport and Northern Cluster
Food Services Advisory Committee established
Food Procurement Savings with some success
Food Services (continued..)
Currently underway
Review of food production units
Process to delineate the roles of Clinical dietitians, Food Service dietitians and Food Aids
Establishment of Food Business Units within Area Health Services, prior to transition, to HealthSupport
Related Shared Business Strategies - Procurement
Procurement is a key and large component of savings
Health Item Master File
- developed and operational in Service Centre Parramatta
- ongoing refinement and expansion as each Area Health
Service migrates to Service Centres
Related Shared Business Strategies – Procurement (continued..)
- facilitates NSW Health as a single buying organisation
through
* rationalisation of preferred vendors for the same items
* provision of strategic sourcing data
Key Future Issues
Effective Change Management by both HealthSupport and Health Services in terms of
- business services
- impact on staff
Client Health Services’ “buy in” to achieve effective partnership between HealthSupport and Health Services
Transparent pricing policy for services provided by HealthSupport, consistent with Benefits Realisation Strategies
Management of risks associated with legacy systems (eg Supero payroll system) and the development of new system(s) (eg Oracle HRIS)
Accommodation and staff recruitment