robert lindsay - 25 years of keeping customers happy, keeping staff happy, evolution and making a...
TRANSCRIPT
Present
• Turnover in excess of £12M
• 48 Employees
• 8 High Street Stores across Scotland
• Multiple online sales Channels
• Wholesale– Sales growing
• Awarded UK’s Best Independent Games Retailer 6 years consecutively
Part Exchange Programme
• Games Trade-In services integrated with Shopto.net
• Tech Trade-in service supporting Tablet Devices Framework with XMA
• Retail Trade-in service – Ayrshire Hospice, SeeDee Jons, Tech Mobile
People
• Employing staff
• Promote from within
• Staff retention
• Training
• Identifying individual’s strengths
• Avoid micromanaging
• See the big picture, grow the business