robert sikam 18 september 2013€¢ supports iatci, worldtracer, timatic • fully web-based, can be...
TRANSCRIPT
Agenda
• iPort NewGen departure & load control system
• Rapid Reprice auto-reprice tickets
Travelport Confidential 2
Airline IT Solutions
Travelport confidential 3
Travelport Interline Gateway™
Travelport Interchange Suite™
Rapid Reprice™
ETDBase™ New gen EMD™
e-Pricing™
iPort
Travelport 360 Fares
History of Travelport DCS
• More than 35 years of DCS experience
• Delivered in over 100 countries on 6 continents
• Billions of passengers boarded
• Network carriers, regional carriers, LCCs and ground handlers
• Launched iPort 2009
iPort
Travelport confidential 5
Travelport Confidential 6
iPort solution value
Flexibility
• Quick and easy deployment of browser based tool worldwide in common use and other environments
• Check-in on multiple devices incl. iPad, mobiles etc.
• Configurable workflows to match your business processes
Productivity Gains
• Fully integrated DCS and load control functions – automatically calculates and re-calculates operational weights during life of flight
• Reduce training and simplify processing with state-of-the-art GUI for check in, gate-handling, load control and post departure flight handling
Travelport Confidential
Departure Control Scope
Security AQQ & APIS
Internet & Mobile check-
in
Airport Check-in
Seat Assignment
Ancillary services
Baggage Processing
Ground Handling
Load Control
Boarding
Departure Processing
7
iPort
11
iPort certification
• iPort DCS is a web-based application, it runs in a custom thin-client
browser application.
• The custom thin-client browser application is subject to certification.
iPort DCS has been certified on the following common use
platforms:
SITA AirportConnect
SITA CUTE/NT
ARINC iMUSE RESA CREWS
ULTRA CUSE
AIR-IT
Travelport Confidential
Travelport Confidential 12
iPort value proposition
• iPort a truly new generation solution
• TCO based low cost but all inclusive DCS
• Fastest training for any DCS system (half a day)
• No hidden and unwanted message fees
• Includes ticketless and e-ticket, interline, load sheets, internet check-in handling
• Supports IATCI, WorldTracer, TIMATIC
• Fully web-based, can be operated everywhere (seasonal services) via the Internet
• Agile development roadmap to leverage new technology
• Community model
• Custom roll-out to meet airlines requirements
Market needs: A must for all full service airlines…
• To make voluntary changes and cancels: about 10% of all ticket issued
• To make involuntary changes and cancels: in case of disruption (weathers, flight cancelled, IROPS…): about 0.2%-0.5%? of all tickets issued but critical impact when this occurs
• All Full Service Carriers but also LCCs / Hybrids that have some interlining / code sharing with Full Service Carriers (but for less than 20% of their business)
• In all their direct channels: via agents (ATO/CTO, Call centers) or in self-service (online, kiosk, mobile)
• In their indirect channels (ensuring that their ticket change policy is followed)
14
Why do airlines need an automated ticket reissue solution?
Where do airlines need an automated ticket reissue solution?
Travelport Confidential
15
Market needs: …delivering a lot of value
• Significant revenue maker
– Enforce policy and enables to collect better penalties as well as fare difference (about USD 150 extra revenues in average per re-issued tickets)
– Enforce policy to the travel agencies
• Great productivity gaining
– Eliminate about 80% of the time required to change or refund a ticket (20 min -> 5 min) for an agent
– Develop self-service ticket change (shift form agent)
• Great customer service tool
– Enable fast self ticket change 24/7 and on the go! No more queuing!
– Save 80% of the time to change a ticket with a agent (ATO/CTO/Call Center)
– Provide transparency on the extra charge on ticket change and great flexibility (options for ticket change, currency,…)
• Altogether about USD 1 - USD 1.50 per Passenger Booked/segment extra value
– USD 1.20 based on an independent airline analysis
Travelport Confidential
A proven solution – 12+ years of experience
E-Tickets & Paper
Tickets
Domestic &
International
Code Share / Interline
Issued by any POS
Partially or wholly
Unused
Partially Used
Public & Private
Negotiated Cat
15,25,35
Cat 31,32,33 –more
bytes
13 Months of History
Following Your
Policies
Airline Call Center
Web Site
Self-serve Kiosks
Revenue Accounting
Airport Ticket
Counter
GDS / OTA agencies
Date / Flight
Booking Class
Multi-Passenger
PNRs
Any Currency
Any GDS
Schedule Changes
All Ticket Types
All Changes
All Fare Types All Channels
16 Travelport Confidential
Travelport rebooking module
TPrbm
17
• Rebooking Module enhances Travelport Rapid Reprice with a front-end GUI application designed to interface with an airline's website. Connectivity module to airlines res system and the Rapid Reprice core. The administrative console lets airlines create unique business rules by storefront (market, region, country, or airport) to manage how and when a ticket can be re-issued
• Reduces development effort required by airline or airline host provider
• Reissues can be processed regardless of channel or GDS which originally issued the ticket
• Reissue transaction results returned in seconds
• Detailed management reporting, analysis, and revenue reporting tools are included
• Multi lingual
• A web admin robust and secure administrative console keeps the airline in control 24 x 7
Travelport Confidential
Travelport Confidential 19
• TPrbm module
• Increases customer satisfaction
• GDS agnostic
• Each Rapid Reprice transaction generates additional revenue (fare class & change fee)
• Website stickyness, book, check-in and change online
• Upsell opportunity with each reissue request
• Deploy TPrbm on corporate channel, kiosk, call centers and mobile
• Unique waiver table for flight disruptions
• ROI within months
Travelport’s value proposition for airlines